Speed Dial and Abbreviated Dial - Cisco

Speed Dial and Abbreviated Dial

• Speed Dial and Abbreviated Dial Overview, page 1

• Speed Dial and Abbreviated Dial Configuration Task Flow, page 2

Speed Dial and Abbreviated Dial OverviewAdministrators can configure speed dial numbers for phones to provide speed dial buttons for users or toconfigure phones that do not have a specific user that is assigned to them. Users use the Cisco UnifiedCommunications Self Care Portal to change the speed dial buttons on their phones. When configuring speeddial entries, some of the speed dial entries are assigned to the speed dial buttons on the IP phone; the remainingspeed dial entries are used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkeydisplays, and the user can access any speed dial entry by entering the appropriate index (code) for abbreviateddialing.

The speed dial settings on the phone are associated with a physical button on a phone, whereas the abbreviateddial settings are not associated with a phone button.

Pause In Speed DialYou can use Speed Dial to reach destinations that require a Forced Authorization Code (FAC), Client MatterCode (CMC), dialing pauses, or additional digits (such as a user extension, a meeting access code, or a voicemail password). When you press the configured speed dial, the phone establishes the call to the destinationnumber and sends the specified FAC, CMC, and additional digits with dialing pauses inserted.

To include dialing pauses in the speed dial, include a comma (,) as part of the speed-dial string. A commaacts as a pause duration for post connect DTMF digits and also as a delimiter between destination addressdigits and FAC, CMC codes. Each comma you include represents an additional pause of 2 seconds. Forexample, two commas (,,) represent a pause of 4 seconds. It also allows you to separate FAC and CMC fromthe other digits in the speed-dial string.

Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.0(1) 1

Speed Dial and Abbreviated Dial Configuration Task FlowProcedure

PurposeCommand or Action

Generate a report to identify devices that supportthe Speed Dial and Abbreviated Dial feature.

Generate a Phone Feature ListStep 1

Configure Speed Dial and Abbreviated Dialnumbers.

Configure Speed Dial and AbbreviatedDial, on page 2

Step 2

Configure Speed Dial and Abbreviated DialYou can configure a total of 199 speed dial and abbreviated dial settings. Configure speed dial settings forthe physical buttons on the phone. Configure abbreviated dial settings for the speed dial numbers that youaccess with abbreviated dialing. You can configure speed dial entries and abbreviated dial indexes in the samewindow.

You can also configure post connect DTMF digits as well as FAC , CMC codes as part of the speed dial.

Follow these steps to configure speed dial and abbreviated dial.

Not all Cisco Unified IP Phones support abbreviated dialing. See the phone user guide for information.Note

Before You Begin

Generate a Phone Feature List

Procedure

Step 1 In Cisco Unified CommunicationsManager Administration, chooseDevice > Phone. Enter your search criteriaand click Find. Choose the phone for which you want to configure speed dial buttons.The Phone Configuration window appears.

Step 2 From the Phone Configurationwindow, chooseAdd/Update SpeedDials from the Related Links drop-downlist at the top of the window and click Go.The Speed Dial and Abbreviated Dial Configuration window appears for the phone.

Step 3 In the Number field, enter the number that you want the system to dial when the user presses the speed dialbutton or the abbreviated dial index for abbreviated dial. You can enter digits 0 through 9, *, #, and +, whichis the international escape character. To include dialing pauses in the speed dial, you can enter comma (,)which can act as a delimiter before sending DTMF digits. Each comma you include represents an additionalpause of 2 seconds. For example, two commas (,,) represent a pause of 4 seconds. Use of commas also allowsyou to separate FAC and CMC from the other digits in the speed dial string.

Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.0(1)2

Speed Dial and Abbreviated DialSpeed Dial and Abbreviated Dial Configuration Task Flow

Ensure that the following requirements are met when you include FAC and CMC in the speed dialstring:

Note

• FAC must always precede CMC in the speed dial string.

• A speed dial label is required for speed dials with FAC and DTMF digits.

• Only one comma is allowed between FAC and CMC digits in the string.

Step 4 In the Label field, Enter the text that you want to display for the speed dial button or abbreviated dial number.This field is not available for all the phones. To determine whether this field is available for yourCisco Unified IP Phone, see the user documentation for your phone model.

Note

Step 5 (Optional) If you are configuring a pause in speed dial, you must add a label so that FAC, CMC, and DTMFdigits are not displayed on the phone screen.

Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.0(1) 3

Speed Dial and Abbreviated DialConfigure Speed Dial and Abbreviated Dial

Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.0(1)4

Speed Dial and Abbreviated DialConfigure Speed Dial and Abbreviated Dial