SPECOPS DEPLOY / OS Specops Self Service Portal Heather Pacan and Johan Söderström Product Specialists Specops Software
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SPECOPS DEPLOY / OSSpecops Self Service Portal
Heather Pacan and Johan Söderström
Product SpecialistsSpecops Software
Welcome• Heather Pacan– [email protected]
• Product Specialist at Specops• 16 Years Windows Infrastructure Experience• Graduated from Drexel University• Dancer and World Traveler• Karate Mom
WHOAMI
Welcome• Johan “SodaStream” Söderström– [email protected]
• Product Specialist at Specops• 15 years of experience with deployments• Like traveling to other countries• Technology geek• Love food and wine • Bikes
WHOAMI
Today’s Agenda
• Self Service Portal Overview– Features– Benefits– Components
• Demonstration• Q&A
SELF SERVICE PORTAL
Self Service Portal Overview
• Allows users to request resources without contacting the helpdesk.
• Built-in request and approval workflow support
• Keep track of license usage
• Printer access, file share access, email Groups, applications
EMPOWER USERS HELP THEMSELVES
Self Service Portal Benefits
BENEFITS
• Application Management• Reporting• Cut IT Response time
Self Service Portal Features
FEATURES
• Provision any resource available to end users upon request
• Track and report on usage of resources
• Configure auto-approval policies on separate resources
• Ensure that resources are available to users based on business roles
• End users can quickly request software such as file shares, printer
Technical Info
Requirements
• AD• Group Policies• Security Groups• Specops Deploy• Deploy Client Side Extension
TECHNICAL INFO
Key Components
KEY COMPONENTS
• Specops Self Service Portal GPMC snap-in
• Database stores information about applications, units, owners, and members.
• Specops Self Service Portal Web
User Roles
USER ROLES
Administrator Tasks
ADMINISTRATOR TASKS
• Creation of Applications, Application Licenses, License Distributions, and Units.
• Adding Owners and Members to the Units.
Colleen Yang
Took out the 3rd bullet point and added the image
Owners
OWNERS
• Each unit is managed by one or more owners. Owners are responsible for approving or denying application requests from the members of the unit.
• Owners can Revoke a request from the Approved Requests menu item.
End Users
END USERS
• Unit members are the users that work within a unit.
• Users can Request an application from the Available Applications and All Applications menu item.
• Users can Cancel a request.
Reports
REPORTS
Specops Self Service Portal contains predefined reports: • Approved Requests • Denied Requests • Top Unit Costs • Top App Costs • Top Unused Licenses by
App • Computer Reinstallation
Requests
Demonstration
SELF SERVICE PORTAL
ANY QUESTIONS?
Thank you for joining us!
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