1 Phoenix Care Centre Specialist Mental Health Services CHO 9 | Dublin North City Mental Health Services Phoenix Care Centre, Grangegorman Campus, North Circular Road, Dublin 7, D07 VPT0 www.hse.ie/phoenixcarecentre Tel: 076—6958700
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Phoenix Care Centre
Specialist Mental Health Services
CHO 9 | Dublin North City Mental Health Services
Phoenix Care Centre, Grangegorman Campus,
North Circular Road, Dublin 7, D07 VPT0
www.hse.ie/phoenixcarecentre
Tel: 076—6958700
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Contents Page
Welcome to Phoenix Care Centre 3
Inside Phoenix Care Centre 4
Your Stay 5
Your Admission / Assessment 6
Privacy and Dignity 8
Safety and Wellbeing 9
Staff of Phoenix Care Centre 13
Right to Information 15
Your Care Plan 16
Your Family/Carers and Visiting 17
Meal Times and Religion 18
Medication and Searches 19
Your Feedback 20
Charges, Communication and Advocacy 21
CCTV and Activities/Ward Programme 22
Confidentiality 23
Planning for Transfer / Discharge 24
Notes 25
Contact us 27
How to find us 28
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Welcome to the Phoenix Care Centre
Our aim is to keep you safe, help you feel optimistic and hopeful
about your health and wellbeing and to support you through your
period of care with us. We aim to provide you with a quality of care
which lives up to our values of care, compassion, trust and learning.
We hope this guide will provide you with all the information you’ll need
whilst in our care, including agreeing with you how we can best meet
your needs and what facilities we have on offer to make your stay with
us as comfortable as possible.
It is also important to us that your friends, carers and family are
working closely with our staff. This is so that we can understand your
health and wellbeing and your required care better. We will ask you
early on in your admission whether we can involve your family and
friends in your care - it is very helpful for your recovery that we
understand from your family, carers and friends, how you are both
prior to admission and during your admission, what are your signs of
wellness and illness and what supports are required when your are
transferred or discharged from Phoenix Care Centre.
It is so very important that you and your carers, family or friends (with
your consent) fully understand why you are in hospital and what's
included in your treatment plan. We would encourage you to tell us
about the goals you wish to achieve, so we can ensure our care
planning reflects your goals, your diagnosis, your treatment options,
and our recommended ideas in order to advance your recovery
Staff of Phoenix Care CentreStaff of Phoenix Care CentreStaff of Phoenix Care CentreStaff of Phoenix Care Centre
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Inside Phoenix Care Centre
Phoenix Care Centre is a fifty four bedded, four unit specialist mental health
service located in the north Dublin city area. The Phoenix Care Centre was
built in 2013. The building was delivered by the Grangegorman Development
Agency which is a statutory agency established in 2006 for the
redevelopment of the grounds of St Brendan’s Hospital.
The Phoenix Care Centre is part of Dublin North City Mental Health Services
and is accountable within the Community Healthcare Organisation – Area 9
accountability framework (HSE, 2015). It is a service funded by the Health
Service Executive (HSE) and is committed to work practices in line with
national HSE policies and procedures, regulatory requirements and national
standards.
Dublin North City Mental Health Services are responsible for providing
mental health services to a population of 193,540 (Health Atlas, 2011) with
55.7% of the population aged 34 and under. 22.4% of the population are non
-Irish and 12.5% of the population have a disability (Health Atlas, 2011).
Phoenix Care Centre is a specialist Approved Centre (Mental Health Act,
2001) split into four care areas. There are four units within Phoenix Care
Centre which are called Oak, Alder, Birch and Hazel. The units provide a
service for the local mental health services or in the case of the Psychiatric
Intensive Care Service (PICU), which provides a tertiary referral service for
mental health services in Dublin, Louth, Cavan, Monaghan, Meath, Kildare
and Wicklow. The catchment area of the PICU service is for a total
population of 2,060,719 (Health Atlas, 2011).
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Your Stay
The aim of this brochure is to provide you with information on your stay in
Phoenix Care Centre.
Phoenix Care Centre is an “Approved Centre” delivering mental health care.
Approved Centres are governed by the Mental Health Act (2001) and by the
independent regulator for mental health services. The main role of the Mental
Health Commission is to promote, encourage and foster high standards and
good practices in the delivery of mental health services and to protect the
interests of service users who are involuntarily admitted.
Additional Information on the Mental Health Commission and your rights as a
’Voluntary’ or ’Involuntary’ service user are available from staff or you can
visit the following websites:
http://mhcirl.ie/ or http://www.citizensinformation.ie/en/
Whilst in hospital we want to give you the best care and treatment possible
and make sure your individual needs are met. As well as this, we need to
keep you safe and ensure your stay is pleasant and productive.
We want you to:
Be involved in decisions about your care and treatment
Have an assessment of what your needs are
Have, a ‘Key Worker’ to help pull everything together
Have a written Individual Care Plan explaining what is happening
Be involved in regular Individual Care Plan reviews to check that everything
is going ok
Have support for your carers/family if they need it
Be followed up if you go on leave, to make sure you’re doing ok
Have a smooth transition of care from Phoenix Care Centre
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Your Admission / Assessment
To make sure we know what your needs are, and help us work out
how we can meet them, we’ll begin by talking to you. On admission
you will be met by a mental health nurse and a non consultant
hospital doctor. On admission you will have a mental health
assessment, risk assessment and a medical examination.
Following this an initial treatment plan will be put in place for you. As
part of this individual treatment plan and to ensure that you receive
the best care, you may be requested to remain in your nightclothes. If
this occurs it will be in your best interest and for the shortest possible
time as specified by your healthcare team in your care plan.
Often we need to take and order tests to check out any physical
problems which may be making things worse. We’ll always talk to you
about these first. From the time you are admitted to the ward ongoing
assessment will be undertaken to give the healthcare team a clearer
picture of what your needs are and how we can best provide care and
treatment for you to recover.
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Your Admission / Assessment
The sort of things that your healthcare team will talk to you about will
include:
• What’s happened to bring you onto the ward
• Your mental health
• History of how you have been, things that have worked for you
• Your physical and mental health
• Family and relationships, and any parenting or caring
responsibilities you have
• Your housing and money needs
• What you do during the day, and whether you need any help
with day to day activities such as shopping, activities or looking
after yourself.
• We’ll also make sure that if you have any particular
requirements because of your religion or spirituality, culture,
sexuality, age, gender, disability etc. that they are taken into
account and planned with your Individual Care Plan.
Sometimes we might need to do specialist assessments. We will
explain these assessments if required.
If you need the protection and support of the Mental Health Act we’ll
explain this too.
When you are admitted to the ward the nurse or doctor will carry out a
physical examination, because your physical health is important to us.
This will normally involve: measuring your height and weight, taking
your blood pressure, asking for a blood sample and asking for a urine
sample.
If you have any concerns at all regarding your physical health, please
discuss these with the Nurses, your Keyworker or your Doctor.
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Privacy and Dignity
You have the right to receive the highest quality care which is safe,
effective and respects both your privacy and dignity.
Whilst in our care you can expect to be:
• Treated with dignity and respect
• Treated as an individual and offered personalised services
• Supported to maintain the maximum possible level of independence,
choice and control
• Listened to and supported in expressing your needs and wants
• Respected in your right to privacy and confidentiality
• Fully involved in planning your care, with family members and carers
involved if you wish
• Able to complain without fear of retribution
• Free from any experience of abuse.
All our wards have single bedrooms with own bathrooms. There are
communal toilets for both male, female, intersex and transgender
service users. All toilets are single cubicles.
There may be patients of a different gender on your ward (Birch and
Hazel), but they will not share your sleeping or bathroom area.
However it is important to understand that both male and female
Nurses, Doctors and other staff may come into your bedroom area
with permission or in the event of an emergency.
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Safety and Wellbeing
Staff and environment:
All staff on the wards of Phoenix Care Centre are specially trained to take
care of you whilst meeting your individual care needs. Each ward has been
designed to ensure you are receiving the right care in the right environment.
Observation / Engagement:
We want to keep you safe during your stay in Phoenix Care Centre, so you
may hear staff and service users talking about observation or engagement
levels. These levels apply both on and off the ward and you will be assessed
and placed on one of these levels. There are four levels which are
individually care planned to ensure your safety. These levels range from a
member of staff being with you at all times, to being regularly checked by a
member of the nursing team. If you are unsure why you have been placed on
the observation/engagement level you are on, please ask a member of staff
to explain.
Smoking, alcohol and drugs:
Phoenix Care Centre is a smoke free campus. That’s why smoking and the
use of e-cigarettes is not allowed anywhere on our premises – including
wards, grounds, doorways and car parks. This applies to service users, our
staff and visitors.
Support is available to all service users admitted to Phoenix Care Centre
who smokes or uses e-cigarettes. This support will include a range of
nicotine replacement therapies (NRT), such as patches, gum, lozenges and
inhalators. These tools help you to cope with cravings. For more
information, please speak to any member of staff.
Alcohol, non-prescribed drugs and illicit/street drugs are strictly forbidden in
Phoenix Care Centre.
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Personal Belongings:
You are requested to bring nightclothes, a supply of clothes and toiletries
with you on admission. A record will be maintained of your personal property
and possessions.
On admission you should have been advised by staff not to keep large
amounts of money or valuables with you during your stay. Temporary
arrangements can be made for us to look after money and valuables for safe
keeping. These will be recorded on a property sheet. Any items or money not
booked in are the sole responsibility of yourself or your relatives and Phoenix
Care Centre cannot be responsible for loss or damage.
We make every effort to make sure you are kept safe and well whilst on the
ward; this means certain items may have been taken aside and stored
appropriately. Items include the following;
Medicines not prescribed (including herbal)
Canned drinks or food (contents can be poured into a beaker)
Coat hangers
Lighter fuel / Toxic Fluids
Metal / Glass
Syringe needles
Photographic equipment
Rope or string / Electronic leads
Weapons – real or replica / Tools
Large rings
Plastic bags
Any item(s) in addition to the above considered dangerous or detrimental to
any individual (This may need to be specified in the you individual care plan).
Mobile Phones or items with a camera may not be allowed on your ward
(Oak or Alder). Mobile phones or items with a camera may be stored
securely by staff and you may use these in accordance with your care plan.
You can request to use the ward telephone at any time.
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Some items may be permitted under supervision. This is not an exhaustive
list and all items brought onto the units will be individually risk assessed.
Items may need to be added to this list at any time if deemed appropriate by
the team.
Examples of such items include;
Controlled Items
The following items are allowed only under the supervision of staff. When not
in use these items will be kept in service user locker;
Leave items
The following are allowed only when on leave from Phoenix Care Centre and
must be handed back to staff on return to the unit;
Items of clothing subject to risk assessment
Shoe and boot laces
Scarves
Belts
Cords in clothing (Dressing Gown, Fleece, Pyjamas etc.)
Aerosols Shaving foam or gel Pens
Shaving razors Glass bottles or jars Lighters or matches
Sharp implements CDs and DVDs Mobile Phones
Laptops Games consoles Items with an inbuilt
Mobile Phones Lighters or matches Plastic bags
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Emergency responses:
On occasion there are clinical emergencies where staff have to
manage and intervene. These may include fire emergencies, medical
emergencies, behavioural emergencies, medical emergencies and
urgent building maintenance issues.
Phoenix Care Centre staff are trained to deal with these situations,
and whilst these remain extreme and emergency situations, their
responses and actions may seem unusual to you. Some responses
such as cardio-pulmonary resuscitation, physical restraint or first aid
may look distressing, but these are the approved systems in place to
safely manage the emergencies when they occur.
It is important to note that these are unusual situations and witnessing
or experiencing them can be traumatic for service users and staff.
You are entitled to ask questions about and seek answers for any
experience you have had on our wards. This may take the form of a
conversation called a “debrief” to specifically look at support and
review the circumstances leading to and during the event. This
conversation allows staff and service users to reflect and learn how to
best manage these situations if they were to occur again.
Unacceptable behaviour:
Phoenix Care Centre has a Zero Tolerance Policy and encourages
the reporting of any form of harassment, abuse or assault by service
users, visitors or staff. In extreme circumstances Phoenix Care Centre
will pursue prosecution proceedings against any individual concerned.
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Staff of Phoenix Care Centre
The centre provides care utilising the skills of the various members of
the multidisciplinary team (MDT) in a coordinated and complimentary
way by using an evidence based MDT care plan. Your active
participation in this care and treatment plan will ensure that
interventions are aimed at maximising your recovery from this period
of ill health.
The Multidisciplinary Team
Psychiatric Doctor:
On admission you will be placed under the care of a consultant psychiatrist
and his/her clinical team. They are the clinical team leader and are overall
responsible for your care and treatment.
Key Worker:
The person who co-ordinates the delivery of the individual care and
treatment plan. The keyworker is responsible for keeping close contact with
the resident, family/carer and chosen advocate and for advising other
members of the multi-disciplinary team of changes in the service user’s
circumstances.
Psychiatric / Mental Health Nurse:
You will be assigned a named nurse on a daily basis who will assist you
where necessary with the activities of daily living. Your named nurse will
answer questions and queries for you and/or your family. Psychiatric-mental
health nursing is a specialist nursing discipline. Its primary objectives are to
support you to achieve recovery and optimum mental health. There are
nurses available 24 hours a day.
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Mental Health Social Worker:
A mental health social worker is a professional who seeks to improve the
quality of life and wellbeing for individuals, families, groups and communities
that come into contact with the mental health services. This can be done in
whatever way suits service users best – for example, by working with
individuals, groups, families or communities. Mental health social workers
can offer you a range of supports and services to help your recovery.
Mental Health Occupational Therapist:
If, for any reason, you are experiencing difficulty taking part in self-care, work
or leisure activities which are important to you, an Occupational Therapy
assessment will be arranged. Following this, your Occupational Therapist will
work with you to create a plan of individual and/or group sessions to
develop skills to overcome these difficulties.
Clinical Psychologist:
Clinical Psychologists provide assessment and/or therapy in order to work
out what the problem is about, gain understanding and develop ways of
coping and understanding to help in your recovery. This may involve
exploring your feelings and concerns; discovering how your thinking can
affect the way you feel and behave; learning how to handle your fears;
looking at the way past experiences may influence present problems and
discovering new ways of coping with life.
Mental Health Pharmacist:
Clinical pharmacists are experts in medicines. They work collaboratively with
all healthcare professionals. They work directly with you to optimise
medicines usage. This encompasses safe and effective use of medicines
according to the relevant guidelines, but more importantly advocating for the
treatment options that are specific to you, thus based on individual needs
and treatment goals.
Other services available:
Chiropody / Dental / Optical / Specialised Treatments as required
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Named Nurse
You will be allocated a nurse or nurses who are responsible for coordinating
you care needs on a day to day basis. Your allocated nurse or nurses will be
more familiar with your needs and care plan. They work as part of the
multidisciplinary team and with your key worker, however they are available
24 hours a day and will review and discuss your care needs
Clinical Nurse Manager
This is the nurse who's job it is to over see all activities on your ward. They
coordinate and manage the operations of your ward in consultation with the
other nurses on your ward. They work as part of the multidisciplinary team.
You can speak to this nurse or request to speak to this nurse if you have any
issues or any feedback including compliments or complaints.
Right to Information
In accordance with the Mental Health Act (2001), a person’s right to
information is protected under the law. If there are proposals to involuntary
detain you under the Mental Health Act (2001) then you must have an
opportunity to make representatives on the matter or to have someone do
this on your behalf. You also have the right to information about:
⇒ Your detention
⇒ Your treatment
⇒ Orders or Decisions made under the Mental Health Act
⇒ The right to have your care reviewed by a consultant psychiatrist or by the Mental Health Commission.
⇒ Your right to be legally represented
Verbal information on your illness or medication will be given to you by the
multidisciplinary team, key worker, nurse or doctor. If you require written in-
formation please ask your key worker or named nurse.
Freedom of Information, or FOI requests for access to your clinical record in
accordance with the Freedom of Information Acts 1997 & 2003 can be made
in writing to the FOI Officer, Conolly Norman House, 224 NCR, Dublin 7.
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Your Care Plan
This is a documented set of goals which are developed, reviewed
regularly and updated by your multidisciplinary team (MDT). You are
strongly encouraged to be involved in deciding what goes into your
care plan and you will be offered a copy of your care plan, which you
should keep safe.
A care plan will include your needs, goals, treatment and care
required. It will also set out the resources required to meet these
goals, treatment and care and identify who is responsible for
implementing.
Your Key Worker, Named Nurse or any member of the team will talk
you through your care plan. This is so you can discuss and agree on
the goals and priorities of care. Your care plan might include
information such as medication, talking therapies, occupational
issues, social issues, activities and recreation or plans for your
transfer or discharge.
We will always try and work with you and your carer/family so you are
as involved in your care plan as possible. Your care plan will be
reviewed as required or at a minimum every week (for newly admitted
service users) or every month (for longer term service users).
You are invited to attend your ‘MDT’ team meetings and this is
another opportunity for you to meet and discuss issues with the team.
Ward Rounds are additional meetings that the medical team and/or
consultant psychiatrist meets with the nursing team on the ward to
discuss your mental health and how you have been since they last
seen you. This is another opportunity to discuss your care plan and
any other questions you may have.
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Your Family / Carers
Families, parents, children and carers are often a vital component of the life
of someone who requires the services of Phoenix Care Centre. They can be
people who have supported you in keeping well. Phoenix Care Centre values
the role that families and carers play in your recovery and we will aim to work
with them for your wellbeing.
Visiting
In Phoenix Care Centre visiting hours are flexible, however there may be
occasions when in your best interests or the interests of other service users
visiting may be restricted. Visitors are requested not to visit during meal
times.
Children visiting Phoenix Care Centre is welcomed, however prior
arrangement is required to ensure facilities and staff are available to facilitate
the visit. Children visiting must have a parent or guardian accompanying
them to Phoenix Care Centre.
Visiting Times - 14:00 - 16:00 and 18:00 - 20:00
Family Room
Phoenix Care Centre has a dedicated room for family visiting. This room
allows children, young people and families to visit their parent or family
member in a comfortable environment. This room allows you and your family
to spend quality personal time away from the ward. You may be able to use
this room unsupervised or with supervision from staff. This will depend on
your needs which will be included in your care plan.
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Meal Times
Menus are displayed in each dining room and you are encouraged to order
meals of your choosing from the menu. You can speak to nursing or catering
staff about ordering procedures.
All meals are served in the dining room on your ward. Meal times are as
follows:
Breakfast 08:30 / 09:00
Dinner 12:30 / 13:00
Tea 17:00 / 17:30
Supper 21:00
Refreshments will be served outside of these times. You can ask for fruit
outside of the above times.
You are expected to attend the dining room for meals unless other
arrangements have been made.
Please let us know if you require a special diet.
Religion
It is important that you are assisted to practice your
religious faith during your admission to the Phoenix
Care Centre.
We recognise that you will have your own set of beliefs and these may be
cultural or religious in origin. Phoenix Care Centre will support you in
accordance with your religious, cultural or spiritual affiliations where possible.
Please discuss any requirements with your named nurse or key worker.
Roman Catholic Mass is celebrated frequently in the main reception area of
Phoenix Care Centre. This is usually held at 10:30 on Sundays.
Weekly Holy Communion can be facilitated on each ward.
Arrangements can be made for other religions.
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Medication
Medication can play an important role in in your recovery. It is very important
that you and your family / carers are fully informed about medicines and the
choices available.
Phoenix Care Centre has an online website which is available through our
website. The direct link is -
http://www.choiceandmedication.org/dublin
This website provides independent answers to questions about 140 mental
health medicines. It also provides comparison charts and other information
about mental health conditions.
Searches
You may be asked to undergo a “Search” which means we will ask you to
empty your pockets and show us any items that you may be carrying. You
may request for this search to be completed in a private room. Searches may
also be undertaken on your room and belongings. In both instances we will
seek your consent for a search and two members of staff will be present.
All searches will be explained to you and you will be informed about what is
happening and why it is happening.
Searches are only carried out in order to create and maintain a safe and
therapeutic environment.
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Your Feedback
We refer to your feedback as “Consumer Feedback” and we are fully
committed to providing the best possible environment and care for you and
your family. We are very keen to continuously improve what we do by
listening to what you, your relatives, family and visitors tell us.
We welcome your comments on what you think Phoenix Care Centre does
well and where we could improve.
In every ward and in the reception area of Phoenix Care Centre there are
“Comment Boxes” and you are invited to use these boxes if you would like to
bring anything to the attention of staff. Please ask a member of staff where
the box is located. We value your opinions.
Also, if you or your relatives, family or visitors are particularly please with the
care you have received during your stay or would like to compliment the team
as a whole or individual staff members please use the “Comments Boxes”.
If you have any problems or concerns, it’s best to talk directly to staff on your
ward or your key worker first as they might be able to resolve these for you,
but if they cant, or if you would prefer to talk to senior members of staff you
can request the following -
A) Ask to speak to the Clinical Nurse Manager
B) Ask to speak to a member of the Nursing Leadership Team
C) Ask to speak to the Complaints Manager / Mental Health Services Manager or their designate
You may also write about your complaint, problem or concern to the
Complaints Officer for Phoenix Care Centre -
Carmel Kitching, Mental Health Services Manager, Conolly Norman
House, 224 North Circular Road, Dublin 7.
Telephone - 076-6958900
Email - [email protected]
Online form - http://www.hse.ie/eng/services/yourhealthservice/
Further information is available from www.healthcomplaints.ie
Raising concerns will not affect the way we treat or support you
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Contribution payable for Maintenance and Accommodation
Unless you are exempted in accordance with legislation, you will be liable for
a weekly contribution for maintenance and accommodation if you have
received inpatient services for an aggregate of 30 days in the previous 12
months. You are not liable for a contribution for maintenance and
accommodation, if for example you are detained involuntarily under the
Mental Health Act (2001) and / or you require medically acute care and
treatment in respect of an acute ailment. If you do not qualify for this
exemption, the amount you will be liable to contribute on a weekly basis will
depend on your income after deduction of certain allowable expenses (e.g.
Life assurance, medical insurance, rent, mortgage repayments and / or loan
repayments).
Further information is available from the General Office which you can
contact through the main switchboard of Phoenix Care Centre
(076-6958700).
Communications
If you require an interpreter or for information to be
provided in another language this will be facilitated.
Internal telephones are available on each ward for
you to receive and make calls.
Fax facilities are available.
Incoming post is delivered to your ward. Post can be posted for you. Please
give the letter/item to a member of staff for collection from the ward.
Advocacy
Phoenix Care Centre facilitates a peer advocacy service from the Irish
Advocacy Network. The broad aim of the peer advocacy service includes
making information accessible, providing information, facilitate decision
making and promotes your involvement in your care and treatment. An
advocate visits Phoenix Care Centre on a weekly basis. Staff can provide
you with contact details or you can contact the Irish Advocacy Network
directly on 01-8728684 or [email protected]
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CCTV
The use of Closed Circuit Television (CCTV) in Phoenix Care Centre has
been carefully considered and its implementation only used is specific areas.
For the safety of you, our staff and visitors, CCTV is used in all external
garden areas on the ground floor, the main reception and entrance and in the
internal corridors and stairwells. These cameras are monitored by security 24
hours a day to ensure everyone's safety and wellbeing.
We also use CCTV in our seclusion rooms. These cameras are only seen by
the nursing staff member who is supporting you while you are in seclusion.
CCTV is used in the Comfort Room on Birch ward in order to ensure service
users’ safety. This camera is only seen by staff working on Birch ward.
All our CCTV are signposted and we do not use covert or hidden CCTV.
Please speak to a member of staff about our CCTV if you have any further
queries.
Activities / Ward Programme The Phoenix Care Centre provides care utilising the skills of the various
members of the multidisciplinary teams (MDT) in a coordinated and
complimentary way by using an evidence based MDT care plan. Your active
participation in this care and treatment plan will ensure that interventions are
aimed at maximising your recovery from this period of ill health. Your care
and treatment plan may include some of the following ;
⇒ Ward Therapies
⇒ Individual Counselling / Psychotherapy
⇒ Behavioural Therapy
⇒ Family Therapy
⇒ Group Psychotherapy
We also provide recreational activities on each ward.
There are also 2 dedicated staff for recreational
therapy.
We also have a gym and activity kitchens in Phoenix
Care Centre.
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Confidentiality
Details of your care and treatment in Phoenix Care Centre is recorded at all
times, however we take great care to protect your personal information. We
ensure high standards of confidentiality are maintained with all information
held within our services.
When any of us talk with a doctor, nurse or other healthcare professional we
expect what we say to stay private within our teams. All health professionals
are bound by this duty and this remains the same for service users with a
mental illness or intellectual disability.
We may share information about you with other providers involved in your
care such as General Practitioner, Community Mental Health Team or the
Approved Centre that referred you to Phoenix Care Centre.
The Inspector of Mental Health Services may also inspect your records to
ensure that the care and treatment provided is in line with standards and
legislation.
We may also with your consent share relevant information with social
services, educational providers, appointed solicitors, local authorities or
voluntary sector providers.
We may also with your consent share relevant information with others who
may check the quality of care or treatment, protect the health of the general
public or help investigate any concerns or complaints you or your family have
about our health care. These may include the Ombudsman's Office, Medical
Officer for Health/Director of Public Health, Complaints Officers.
There are occasions when the staff of Phoenix Care Centre may have to
share your information without your consent. For example;
⇒ When there is a risk of harm to you or other people
⇒ Child protection reporting requirements
⇒ Infectious disease notification
⇒ On the instruction of a court order
⇒ When we believe that the reasons for sharing are so important that
they override our obligation of confidentiality (For example, exposing,
detecting or preventing serious crime)
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Planning for Transfer / Discharge
When you are ready to leave Phoenix Care Centre, you will have your future
needs discussed within the multi-disciplinary team (MDT) and at a MDT
meeting. Family and carers are encouraged to take part in this meeting if you
consent to this happening. Your care plan will detail the follow up
arrangements or who will provide the follow up arrangements.
Your Key Worker and Named Nurse will work together to ensure that prior to
your transfer or discharge from Phoenix Care Centre, you are aware of
everything that is happening and what needs to be done before you leave.
They will keep records of the plan and who has been informed of the plan.
We will make sure that all your property and belongings are transferred with
you if you are transferring back to another Approved Centre.
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Contact Us
Switch 076 - 6958700
Reception 076 - 6958707
Oak Ward (Male PICU) 076 - 6958730
Alder Ward (Female PICU) 076 - 6958720
Birch Ward (NAIPU) 076 - 6958750
Hazel Ward (SSRU) 076 - 6958770
Fax 076 - 6958791
PICU Referrals Telephone 076 - 6958709
PICU Referrals Fax 076 - 6958790
Website www.hse.ie/phoenixcarecentre
Referrals to the PICU and further information on this service is available from the website.
Facebook - www.facebook.com/HSElive/
Twitter - @HSELive
Email - [email protected]
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How to find us
From M50 Southbound take Exit 6
Use the left two lanes to take the N3 exit to Cavan/Blanchardstown
Keep right at the fork, follow signs for N3/City centre/Castleknock and merge onto Navan Road/N3
Continue to follow Navan Road
At the roundabout take the second exit onto Navan Road/N3/R147
Continue to follow Navan Road/R147
At Y junction turn right onto Old Cabra Road/R805 (Beside Mc Donald's and Tesco)
At traffic lights turn left onto North Circular Road
Phoenix Care Centre is on your right after Red Brick Building
From N4 continue east / M50 Northbound take Exit 7 for City
Continue onto Chapelizod Bypass/R148
At major Kilmainham junction take the left (R111) onto South Circular Road
At T Junction/Lights take the right onto Conyngham Road/R109
At Criminal Courts of Justice, take left onto Infirmary Road/R101
Follow the road right at T junction (Phoenix Park on right)
Continue past Hanlons Corner and intersection
Phoenix Care Centre is on your right after Red Brick Building
Bus Routes - 46a runs past PCC and 37 & 39 are close on Manor Street
From M
50 Southbound
From M50 North/N4