FEATURES • Digital communicaons console system • IP connected dispatch posions • Integrates telephone call handling and radio dispatch • Resilient distributed architecture • 30 definable ports for lines and operators to a maximum of 16 operators • Supports and integrates analogue radio, MPT 1327, NEXEDGE®, FleetSync®, iDEN®, MOTOTRBO™, and TETRA voice and data • Screen-based, configurable Graphical User Interface (GUI) with intelligently integrated call queuing feature and caller ID aliasing. • Mullingual operator presentaon • Range of operator and audio interface opons INTRODUCTION The DCS-5020 Digital Console System is designed to meet the needs of the small to medium-sized operaons control room. Combining telephony and both digital and analogue radio control to either direct wired or IP connected dispatch posions, the DCS-5020 meets a range of professional applicaons for public safety, transportaon, ulies, oil, gas, mining and private industry. Offering many of the features of a tradional console system, the DCS-5020 is based on a distributed architecture which removes the requirement for a central switch, and also allows IP connected dispatch posions to be placed anywhere on an associated IP Network. This ensures a fully scalable soluon down to a single operator posion and provides a high level of system resilience for mission crical applicaons. DCS-5020 Digital Console System Spec Sheet DESCRIPTION The DCS-5020 integrates telephony and radio, call handling, monitoring and logging funcons into a single operator interface. The system supports up to 30 ports, with each assignable to either operator, telephone or radio circuits. There are up to 16 operator posions possible, each comprising a host PC and video monitor, with desktop speakers, connected to the main control equipment either direct wired or via an IP Network. Oponal accessories include headset, gooseneck/ desk microphone, PTT footswitch, and keyboard. The host PC runs Zetron’s Windows®-based IntegratorDCS™ soſtware, providing a graphical user interface (GUI) presenng the telephone/radio channels and system funcons available to the operator. The video monitor can be full-size, compact LCD or part of an inbuilt panel PC to fit control room requirements. Touchscreen and/or mouse/trackball control is available. The operator GUI is extensively configurable and screen operaon can be provided in a range of languages. The desktop speakers and headset can be used to minimize desktop space requirements. The speakers–each with a volume control—are for acve conversaon (select) audio and monitored (unselect) audio and come in either desktop or panel mount opons. Oponally the DCS-5020 can include an integrated Instant Recall Recording (IRR) capability that allows operator audio to be logged on the console PC with playback controlled from the GUI. The control interface to the telephone and radio channels is through the compact DCS-5020 Digital Switch. Each Digital Switch supports up to six interface ports with addional system ports provided by linking Digital Switches together using fibre, coaxial or twisted pair cable. The system architecture supports flexible system layout with operator posions and system resources being local to or remote from each other via tradional connecon or IP Networks. Each interconnected Digital Switch and the interface ports on the switch are accessible from any other Digital Switch, meaning the radio and telephone resources on each switch may be shared in common with all posions in the system. In the unlikely event that a single Digital Switch fails, the only impact is on those operator, telephone and radio resources connected to that switch. All other shared resources connue to be available to the remaining posions. If a switch is isolated due to link failure it will sll operate autonomously with any connected consoles and resources unl it’s connecon to the main system is re-established. By networking the operator console PCs, operators may gain access to corporate phone directories, databases, and web- based services such as third party Call ID informaon or web based video feeds.
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FEATURES• Digitalcommunicationsconsolesystem• IPconnecteddispatchpositions• Integratestelephonecallhandlingandradiodispatch• Resilientdistributedarchitecture• 30definableportsforlinesandoperatorstoamaximumof
16operators• Supportsandintegratesanalogueradio,MPT1327,
NEXEDGE®,FleetSync®,iDEN®,MOTOTRBO™,andTETRAvoiceanddata
• Screen-based,configurableGraphicalUserInterface(GUI)withintelligentlyintegratedcallqueuingfeatureandcallerIDaliasing.
• Multilingualoperatorpresentation• Rangeofoperatorandaudiointerfaceoptions
INTRODUCTION
TheDCS-5020DigitalConsoleSystemisdesignedtomeettheneedsofthesmalltomedium-sizedoperationscontrolroom.CombiningtelephonyandbothdigitalandanalogueradiocontroltoeitherdirectwiredorIPconnecteddispatchpositions,theDCS-5020meetsarangeofprofessionalapplicationsforpublicsafety,transportation,utilities,oil,gas,miningandprivateindustry.Offeringmanyofthefeaturesofatraditionalconsolesystem,theDCS-5020isbasedonadistributedarchitecturewhichremovestherequirementforacentralswitch,andalsoallowsIPconnecteddispatchpositionstobeplacedanywhereonanassociatedIPNetwork.Thisensuresafullyscalablesolutiondowntoasingleoperatorpositionandprovidesahighlevelofsystemresilienceformissioncriticalapplications.
DCS-5020 Digital Console SystemSpec Sheet
DESCRIPTION
TheDCS-5020integratestelephonyandradio,callhandling,monitoringandloggingfunctionsintoasingleoperatorinterface.Thesystemsupportsupto30ports,witheachassignabletoeitheroperator,telephoneorradiocircuits.Thereareupto16operatorpositionspossible,eachcomprisingahostPCandvideomonitor,withdesktopspeakers,connectedtothemaincontrolequipmenteitherdirectwiredorviaanIPNetwork.Optionalaccessoriesincludeheadset,gooseneck/deskmicrophone,PTTfootswitch,andkeyboard.
ThehostPCrunsZetron’sWindows®-basedIntegratorDCS™software,providingagraphicaluserinterface(GUI)presentingthetelephone/radiochannelsandsystemfunctionsavailabletotheoperator.Thevideomonitorcanbefull-size,compactLCDorpartofaninbuiltpanelPCtofitcontrolroomrequirements.Touchscreenand/ormouse/trackballcontrolisavailable.TheoperatorGUIisextensivelyconfigurableandscreenoperationcanbeprovidedinarangeoflanguages.
Thedesktopspeakersandheadsetcanbeusedtominimizedesktopspacerequirements.Thespeakers–eachwithavolumecontrol—areforactiveconversation(select)audioandmonitored(unselect)audioandcomeineitherdesktoporpanelmountoptions.OptionallytheDCS-5020canincludeanintegratedInstantRecallRecording(IRR)capabilitythatallowsoperatoraudiotobeloggedontheconsolePCwithplaybackcontrolledfromtheGUI.
ThecontrolinterfacetothetelephoneandradiochannelsisthroughthecompactDCS-5020DigitalSwitch.EachDigitalSwitchsupportsuptosixinterfaceportswithadditionalsystemportsprovidedbylinkingDigitalSwitchestogetherusingfibre,coaxialortwistedpaircable.ThesystemarchitecturesupportsflexiblesystemlayoutwithoperatorpositionsandsystemresourcesbeinglocaltoorremotefromeachotherviatraditionalconnectionorIPNetworks.EachinterconnectedDigitalSwitchandtheinterfaceportsontheswitchareaccessiblefromanyotherDigitalSwitch,meaningtheradioandtelephoneresourcesoneachswitchmaybesharedincommonwithallpositionsinthesystem.IntheunlikelyeventthatasingleDigitalSwitchfails,theonlyimpactisonthoseoperator,telephoneandradioresourcesconnectedtothatswitch.Allothersharedresourcescontinuetobeavailabletotheremainingpositions.Ifaswitchisisolatedduetolinkfailureitwillstilloperateautonomouslywithanyconnectedconsolesandresourcesuntilit’sconnectiontothemainsystemisre-established.
BynetworkingtheoperatorconsolePCs,operatorsmaygainaccesstocorporatephonedirectories,databases,andweb-basedservicessuchasthirdpartyCallIDinformationorwebbasedvideofeeds.
DIGITAL SWITCH – MODULAR DESIGN
Therequiredinterfacesdeterminethechoiceofplug-inmodulesintheDigitalSwitch.Modulesarecurrentlyavailableforthefollowing:• AnaloguesubscriberlineorPABXextensionlevel(orGSM
networkswithsuitablegateway)• Directtelephoneconnectionorhotlinecircuits• Conventionalradiovia2/4-wiredirectorToneRemote
Control(TRC),5/6ToneorFleetSync• MPT1327viaMAP27interfaceordirectconnecttoZetron
MPTinfrastructure• DigitaltrunkedRadio-TETRA(compatiblewithMotorola,
EADS/Nokia,Sepura),iDEN,NEXEDGEandMOTOTRBO• HFradioviaaninterfacetoCodantransceivers• AnalogueorE1interfacetolongtermvoicelogger• SerialorNTPinterfacingtoRealTimeClock
SysteminstallationandconfigurationisthroughtheDigitalConsoleManagementSystem(DCMS)software.DCMSisusedtosetlevels,downloadnewfirmware,andmonitorthehealthofthesystem.Fulltimeconnectionisrequiredonlyifcontinuousmonitoringisdesired.
OPERATOR FUNCTIONS
Operatorscreenlayoutscanbeconfiguredtoindividualrequirements,withon-screengraphicspresentingline,functionandstatuskeys.
1.Linekeysareassignedtoindividualports—telephone, PABX,radio,intercomorpre-programmedworkinggroups. Examplesare:
• Analoguetelephoneline• Telephonehuntgroup• Conventionalradio• MPT1327radio/ZetronMPT1327infrastructure• iRIMradio(TETRA,NEXEDGE,FleetSync,iDENor MOTOTRBO)• DirectIntercomline
Headset (optional)
Headset (optional)
Headset Jackbox(optional)
Desk Mic. (optional)
Headset Jackbox(optional)
Headset (optional)
TETRA PEI
TETRA PEI
TELCO Network
MOTOTRBO
MPT
iDEN
UHF/VHF/HF
Voice Recorder
PBX
NOT SUPPLIED BY ZETRON
iRIM
WAN
iRIM
BR-ISDN
iRIMNEXEDGE
FleetSync
GSM
GSM
Call Data Record Output
Panel MountSpeaker/Mic
Headset Jackbox(optional)
Desk Mic. (optional)
DEM
BDRM
DCOA
M
DCS-5020DigitalSwitch
E1
BDRM
BDRM
BDRM
BDRM
BDRM
BDRM
DEM
DSM
DATA
DE1M
Direct Phone
Audio Interface
Audio Interface
Panel PC
SAMPLE SYSTEM ARCHITECTURE
2.Functionkeysallowtheoperatortoselectthespecific operation,andinclude:
• DialandMemorydial• Answernext• Clear• Hold• Multilinecall• Calltransfer• Radio/RadioandRadio/Telephonepatch• Monitor/unselect• Volumecontrol• Radioselcall5/6tone,FleetSync• Radiopriority/busychannelmarker• Radioselfrepeat• Individual/groupcall• Emergencycall• Trunkedmode(TMO)/Directmode(DMO)• Send/receivestatusmessages• Encryptioncalls(TETRA)• Scan(TETRA,MOTOTRBO)• Stun,revive(MOTOTRBO,NEXEDGE)• Kill(NEXEDGE,FleetSync)• Radiocheck(MOTOTRBO)• IRRplayback• Monitordigitalinputs(e.g.externalalarms)• Controldigitaloutputs(e.g.doorlatches)
3.The statusareadisplaysinformationabouttheconsole suchas:
• CommunicationswiththeDigitalSwitch• Audiomode—speakers/headset• DateandTime
4.TheCall Stackareadisplayslistsofcallsinvariousformats. Oneormorecalllistscanbesetupfordisplayandinclude variousdatafieldsincludingtime,date,calldirection,call type,callerID,unitstatusandcallpriority.Featuresinclude:
• CallLoglist,showingahistoryofpastcalls.• UnitStatuslist,showingthelasttransmissionfrom eachfieldunit.• CallQueuelist,showingfieldunitswhoarerequesting dispatcherattention.• Optionalbuttonsmaybeusedtoscrollthrough, removecallsfrom,andanswercallsfromthelist.• Fieldheadersatthetopofthelistmaybeclickedto changethelistsorting.• Listsortingbysimplyclickingonthedesiredfield headersatthetopofthestack.• Configurablehighlightingandtextcolourcodingto simplifyandenhanceusability.
Button Graphic
HTML
5.TheHTMLbrowserisapowerfulfeaturewhichallows accesstoadditionaloperatorservicesandthirdparty informationsuchas:
• AVLapplicationandGeographicInformationSystems (GIS)• Networkfiles,e.g.procedures,directories andtraining• Videostreams,e.g.dooraccessorCCTV• Audiostreams,e.g.voicelogger• WeborHTMLbasedservices,e.g.HAZMAT,weather• MDC1200ANIdecode
AlloftheabovecanincorporateHTMLdialtagstoquickdialingfromtheHTMLpage.
FLEXIBLE USER INTERFACE
KeytotheDCS-5020’soperationalbenefitsistheflexibilityoftheGUI.
TheConsoleDesigntoolallowstheGUItobedesignedtoprovidetherequiredfunctionalityandpresentationformattomeettheclientsuniqueoperationalneeds.
TheGUIcanbedesignedbasedonbutton,graphicaland/orHTMLpresentationoracombinationthereof.Forexample:
ThumbTABsallowmultiplepagestobeprovided.Morefrequentlyusedbuttons/informationcanbeplacedonthemainscreen/frontpagewhilelesserusedresourcescanbeplacedbehind.ThisandotherGUIdesignresourcesallowtheDCS-5020GUItobecustomisedtoprovidethemosteffectiveandefficientGUIpossible.
Operatorscreenscanbesetuptosupportlocallanguagedisplaysuchthatfunctions,controlsandUImessagesmaybedisplayedinthenativelanguageoftheinstallationlocation.
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©Zetron,Inc.Allrightsreserved.Zetron®andZetronandDesign®areregisteredtrademarksofZetron,Inc.Allothertrademarksarepropertiesoftheirrespectiveowners.NEXEDGE®isatrademarkofKenwoodCorporation.
SeeZetronpricelistforoptionpricing.Specificationssubjecttochangewithoutnotice.
www.zetron.com
005-1343MMay2013
APPLICATIONS
Thecombinationoftelephony,conventionalradio,MPT,andDigitalRadiosupportsarangeofconsoleapplications.
Small Control RoomsTheDCS-5020isaneconomicsolutionforsmallcontrolroomsforpublicsafety,oilandgas,mining,events,industry,portsandharbours.Itbringsmanyofthefeaturesofalargecontrolcentreintothesmallercontrolroomenvironment.Theintegratedradioandtelephonefunctionalityallowstheoperatortoperformbothcalltakinganddispatchfunctions.Itcanbeemployedasanincidentcontrolroomwithoutimpactingontheroleoftheprimarycontrolcentre.
Mobile Command CentreMobilecommandcentrescanbeestablishedforspecialevents,accidentsorothermajorincidentsbydeployingtheDCS-5020asatransportablepackage.Theoperatorcanhaveaccesstomultipleradioworkinggroups,conventionalradiochannelsortelephonecircuitstomanageincidentpersonnel.Fortrulytransportableapplications,thetelephoneportsmaybefittedwithGSMterminalsformobiletelephonyservice.Digitalradioconnectivityisdonethroughanumberoffixeddigitalradiosratherthandirecttotheinfrastructure,providingaquickdeployablesolution.
Fallback Control CentresTheDCS-5020hasaspecificapplicationfordigitalradiooperatorstoensurebasiccommunicationsaremaintainedintheeventoffailureofkeyelementsoftheinfrastructure.Failuresofthenetworkcontroller,linkstorepeatersites,ortheprimarycontrolroomareaddressedbytheDCS-5020fallbacksolutionwhichmaintainscriticalcommunicationsbetweencontrolroomandfieldpersonnelviawirelessinterfacingtothenetwork.Awirelessconsoleispreferredinthesesituationswhereconnectiontotheinfrastructureisnotsuitableforapplication,tooexpensiveornotpossibleduetothelocationofthecontrolroom.
Command and Control Centres with Mixed Technologies - PatchingForoperatorsmigratingfromconventionaltodigitalradio,theDCS-5020providesabridgeenablingoperatorstomanagebothnetworksfromasingleposition.Additionally,theoperatorcansetupaninterconnectionor“patch”betweenthetwonetworkssofieldpersonnelononenetworkcanspeakdirectlywiththeother.Thepatchcanalsobesetpermanentlyusingthemaintenanceterminal.
SPECIFICATIONSPHYSICALDigitalSwitch: 45mm(1.75”)High(excluding13mm rubberfeet) 430mm(17”)Wide(excluding19” rackmountbrackets) 240mm(9.5”)Deep(excludingcableexits)ENVIRONMENTALOperatingTemperature: 0to50degreesCStorageTemperature: -10to60degreesCHumidity: 95%RHat45degreesC,non-condensingPower: 85to260Vac,47to63Hz. 96VAmaxperdevice12/24VDCand 48VDCversionsavailableHOST PC REQUIREMENTS FOR INTEGRATOR DCS AND DCMSProcessor: IntelPentium®IVorequivalentx86-class CPU,2GHzOperatingsystem: MicrosoftWindowsXPProfessional ServicePack2 MicrosoftWindows7ProfessionalMemory: 512MBVideo: 1024x768resolutionwitha16-bitcolour depth(65,536colours)InputDevice: Keyboard,2-buttonmouseCDDrive: RequiredforinstallationNetwork: 10/100EthernetConnection (TCP/IPnetworkprotocolmustbeenabled) Onlyrequiredforapplicationfeaturesthat supportnetworkoperations.NETFramework: Microsoft.NETFramework(includedon installationmedia)DirectX: MicrosoftDirectX9.0corlaterPDFReader: AdobeAcrobatReader8.0orbetter (includedoninstallationmedia)required foraccessingelectronicdocumentationNETWORK REQUIREMENTSDevicePayload: 1Kbpsidle,104Kbpsactive(136Kbps Ethernet)usingG.711perchannel.NetworkLoading: <40%(<30%missioncritical).Bandwidth RatioofIPbearershouldbe2to3times actualpayloadtoensureoptimumvoice qualityPacketLoss: <0.1%PacketError: <0.01%PacketDelay: <400ms(<40msmissioncritical)PacketJitter: <50ms(<20msmissioncritical)NetworkType: FullyswitchedEthernet,full-duplex,capable ofpassingunicastUDP.Sharingthenetwork withotherIPtrafficmaynegativelyimpact voicequalityandthereforeshouldnotbe consideredformission-criticalapplications.
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