Spca2014 yammer share point_what_next_moneypenny

@nmoneypenny synxi.com

Yammer & SharePointWhat’s Next?

Naomi MoneypennyCT0, ManyWorlds


@nmoneypenny

linkedin.com/in/moneypenny

[email protected]

Chief Technology Officer

at ManyWorlds, Inc.

Run the research &

engineering team for Synxi

- machine learning engine

for personalized knowledge

and expertise discovery in

SharePoint and other

collaborative environments

such as Yammer & Tibbr

platforms.

www.Synxi.com

Passionate about deriving value

from information; enterprise

collaboration & innovation

geek

Technology forecasting and

strategy manager at Shell,

consulted at many Fortune 100

companies since

Over 30 patents in

machine learning &

adaptive systems

Astrophysicist

(yes, rocket scientist)

Advises on business value of Enterprise Social and how to derive top line

business growth from IT


Business Reality – Return on Asset Decrease


ROA Increase Imperative

ROA ROIC

Historical Returns

ROA has fallendramatically. What is the solution??

Answer: Leverage the superior Returns on Intellectual Capital (ROIC) to improve ROA!

Source: ManyWorlds Research


Business Reality - Digitization

“The good news is that the variety and volume and quality of things that we’ll be able to consume will go up, and the prices will go down. The challenge comes from the fact that if this encroachment really is happening quicker, more broadly, and deeper than before, the phenomenon is that technology is going to race ahead.”


Value Drivers

Productivity

Information and

Decision Quality

Innovation and

Growth

• Revenue Increases

• R&D Throughput

• Operating Margin Increases

• Capital Expenditures ROI Increases

• Operating Margin Increases

• Increased Output

• Operating Expense Reductions

Example Financial Impact

Business Value Drivers


Reduce Cycle Time to Informational Advantages

Data

Information

Insights

Institutionalized

Insights &

Processes

Findings

Value = Conversion to

Intellectual Capital

Data

Acquisition

Data

Filtering

Data

Storage

Search &

Discovery

Predictive

AnalyticsProcess &

Collaborate

Data-to-Action Lifecycle

Decide Act

Source: ManyWorlds Research


The Journey


Collaborative Business Value Framework

Experimentation Evolving Established Extended

Maturity Level

Productivity

Information

and Decision Quality

Innovation

and Growth

Business

Value

Driver

• Business

Intelligence

• Expertise

Management

• Process

Efficiency

• One Source of Truth

• Skill and Asset

Mapping

• Info Silo Busting

• Business

Intelligence

• Expertise

Discovery

• Process Integration

• Process

Efficiency

• Org Silo Busting

• Info Silo Busting

• Interest

Discovery

• Collaborative

Design w/Suppliers

and Customers

• Interest Discovery


Become an Agile Company

Attract, engage and

retain your employees

Connect, collaborate

and share with high

performing teams

Adapt, compete and win

through rapid innovation


Gallup Consulting "Employee

Engagement, What's your Engagement

Ratio?" 2008

Engage


Collaborate

McKinsey, The Social Economy, July 2012


Innovate

Adapt, compete and win through rapid innovation.

McKinsey Global Survey: What Successful

Transformations Share, 2010


Sound familiar?

Who can help me with

this project?

What are common

objections from

prospects?

Does anyone have

experience with….Who’s going to the

conference?

I’m new to the company.

Where can I find…?

Where can I find the

latest travel policy

information?

Anyone know a good

tax lawyer?

What’s our protocol

for engaging with…

The competition’s up

to this. What do we

do?

Who’s handling this

account?


Value of Networks

APQC 2014 Study


1)

2)

3)

4)

4 Steps to Capturing Business Value


•

•

•

Define a Vision


› Ask questions and find answers faster

›

›

› Share news and announcements with the people who need to know

›

›

› Coordinate work for projects and teams

›

›

› Discover valuable information that can help you get more done

›

What Can I Do With Communities…


Success Factors


Communities of Practice


Long Term Example

Schlumberger

• People Finder

• Technical Expertise Network

• Holistic approach to

managing knowledge &

competency


•

•

•

•

•

•

Ask your Employees

For additional guidance on surveying your employees, check out the

Employee Satisfaction Survey available on success.yammer.com.

http://success.yammer.com/social-journey-resources/employee-satisfaction-survey/

http://success.yammer.com/


#YamWins

For additional guidance on tracking #YamWins, check out Identify YamWins available on success.yammer.com.

• Identify conversations

demonstrating cross-functional

collaboration and teamwork.

• Tag these conversations with the

topic, #YamWin to follow their

progression.

• When doing an analysis of the

network, search for the #YamWin

topic to quickly locate

conversations demonstrating

business value

Identification of non-routine

task from an employee on the

night crew. Non-Email user.

Confirmation from other

stores nationally.

Charleston

Dallas

Salt Lake City

Phoenix

Executive level

acknowledgement

Problem resolution

Chicago

http://success.yammer.com/social-journey-resources/identify-yamwins/

http://success.yammer.com/


Social Features – SP & YammerFeature SharePoint 2013 Yammer

Structured Discussions with moderation Yes Only groups

Likes Yes Yes

Follow Documents Yes Yes

Follow People Yes Yes

Follow Sites Yes (Networks)

Newsfeed Yes Yes

Activity Feeds Yes Yes

Tagging Managed Meta

Data/Taxonomy

Folksonomy(not integrated with

SP)

Award Badges (gamification) Yes in community sites 3rd Party Apps

Co-authoring of content items Wiki Pages/Notes/OWA*

eDiscovery Audit logs 3rd Party Apps*


Plethora of Options


Engage Yammer Users in Shared Spaceswww.StreamingItOutLoud.com for Events, Shared Screens, Meetings & More…

http://www.streamingitoutloud.com/

Synxi.com – Expertise & Knowledge Discovery for SharePoint 2010, 2013 & YammerPosts Most Relevant to You

Expertise (based on the post and relevant expertise levels derived from users’ actual actions and interactions)

Contextualized Knowledge Discovery(based on the context of the specific post and your interests)

synxi ®


SharePoint 2013 Content & Expertise Recommendations

Learn More at Synxi.com


[email protected]

www.Synxi.com

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http://yammer.com/spyam

Thank you!

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