April 5, 2017 Making your supply chain a key asset for field service efficiency
April 5, 2017Making your supply chain a key asset for field service efficiency
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.
© 2016 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Agenda
Poland specifics
Reality Check
How can you make the journey of a technician more efficient?
How can you make parts management more efficient?
How can a more efficient supply chain work in your benefit?
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.
© 2016 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Polish market & European perspectives:
Importance of e-Commerce & Post sales
*Source NBP
GDP will reach
3.3% in 2018
Polish
exports is
expected to
grow to as
much as
9.6% in 2018
Polish e-commerce
market B2B can
reach in 2020
more than 344
billion PLN
52% of
purchases is
made online on
producers
websites
Manufacturers are
generating up
to 50% of their profits
from after-sales
sources
European PerspectivesPolish Market
Source: Industrial Buying Dynamics 2015Source: NBP, Raport Aleo I Deloitte Jan 2017
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.
© 2016 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved.
Reality Check: The Field Services Market
4
% of your customers
expecting on-site after-sales
services
% of companies that have
after-sales services as a top
differentiator
78%12%
Market Demand Market Offer
“Shortage of mechanical and
electrical engineers all over Europe”
“Technicians are the 6rd hardest position
for Polish employers to recruit”
“73.1% of engineers believe the
complexity of machinery is increasing”
Source: Engineering UK March 2015, ManPower Talent Survey, Industrial Machinery
Manufacturing: Trends, Insights and OpportunitiesSource: Industrial Buying Dynamics 2015
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.
© 2016 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 5
How can you make the journey of a technician
more efficient?
5
The challenge:
How to optimize 19 warehouses and over 500 field engineers providing after-sales support?
How to reduce time in transit when retrieving spare parts from one of 19 warehouses?
b
1
2
3
a
Warehouse/ DC
Service location
Before:
A technician’s
complicated
journey High inventory levels
Heightened competition
Excessive time on the road
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.
© 2016 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 6
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.
© 2016 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 7
The Solution:
Warehouse consolidation.
Express shipping services.
Use of alternative delivery locations.
Time savings of 30 minutes per service
order, achieved with the UPS Access
PointTM network.
Reduced operating costs due to
consolidation of 19 warehouses into a
single, centralised distribution center.1
2
3
aAfter:
A technicians
simplified
journey.
The Result:
How can you make the journey of a technician
more efficient?
Warehouse/ DC
Service location
Access Points
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.
© 2016 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 8
How can you make parts management more efficient?
Losing time waiting
for parts to arrive
Missing revenue by not having the
parts and the people in front of
customers
Wasting fuel dropping
off parts to be shipped
Unable to efficiently
manage inventory
The challenge:
More than 400 franchisees managing and sharing their inventory all over Europe.
Deliveries to home locations and driving to local post offices' led to increased ‘down time’ and
productivity loss.
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.
© 2016 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 9
The Solution:
Leveraging alternative delivery locations.
Visibility/tracking technology to reduce parts management complexity.
Delivery management tool for increased flexibility.
Time and fuel savings - saved 18
minutes per franchisee when sending
parts and 8 minutes when collecting parts.
More visibility and ability to redirect
packages through UPS My ChoiceTM
Ease of use - UPS App to ship
packages, track packages and find
Access Point locations
How can you make parts management more efficient?
The Result:
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.
© 2016 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 10
How can a more efficient supply chain work in your benefit?
A reduction of driving time
Less waiting time
Quicker return of goods
Improved inventory management
Improved warehouse management
Receive deliveries when and where convenient
Lower fuel consumption and carbon footprint reduction
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees or customer, unless expressly authorized by UPS.
© 2016 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 11
UPS: From figuring it out to getting it done, we’re here to help.
Come and see us at booth …
Norbert Kręcicki
Marketing Manager
Jean-François Mathieu
Industrial Manufacturing Segment
Manager
Maciej Ziarko
Bussiness Development Manager
Anna Stefanowicz Iżycka
Segment Marketing Supervisor
Thank you