- 1 - SOUTHWEST AIRLINES FINANCIAL REPORT Ticker : LUV Recommendation: BUY Price: $8.47 (Dec. 5th 2011) Highlights Business mix & market position: Southwest is one of the largest American airlines in terms of domestic passengers carried, with operating revenue amounting to $12 billion in 2010. The company revenue breakdown in 2010 is the following: Passenger (95% of revenue), freight (1%) and others (4%). Strong effect of the Global Financial Crisis: Southwest Airlines profitability has been seriously affected by the Crisis – its net income went down from $645 million by the end of 2007 to $99 Millions in 2009 (-84.6%). Nevertheless this figure is definitely a good result since other major US based Airlines companies experienced huge losses (Delta Airlines: $-1.2 billion in 2009; American Airlines - $1.5 billion). Post-GFC relief: Southwest Airlines recovered quite well from the crisis, with an overwhelming increase of the net income from $99 million in 2009 to $459 in 2010 (+363%) thanks to a 16% growth of the operating revenues to $12,104 million. This is a good performance considering that the WTI crude oil barrel price passed the $100 mark in March 2010. Consistent profitability & lower volatility than competitors: In 2010, Southwest remained profitable for the 38 th consecutive year which is a major achievement in a fairly cyclical Airline industry. This is mainly due to the fact that Southwest Airlines is less volatile than the majority of its competition: its volatility (based on 3 month historical values fluctuations) is 20% lower than domestic peers. Good medium-term prospects: Analysts forecast both a growth of the revenue and the net profit margin, which result in an increase of the net profit to $844 millions in 2013 (the figure is made up of 12 estimations). Nevertheless, those expectations are still very dependent on the very volatile fluctuations of oil prices that represent a third of the Southwest operating expenses. Earnings/Share June Dec. Year P/E ratio 2008A $0.44 $-0.09 $0.20 X35.84 2009A $0.12 $0.15 $0.19 x85.76 2010A $0.15 $0.18 $0.62 x21.14 2011E $0.21 $0.40 X20.53 Industry: Airline Industry Travel services December 6th, 2011 Jean Lemercier Cécilia Cosnard des Closets Charline Poher Derek Fleck Violaine Lièvre
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SOUTHWEST Airlines (LUV) Financial Report, December 2011
Southwest Financial Report including risk assessment, peer comparison, internal financial analysis and environmental analysis. Our team earned the grade 17/20.
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SOUTHWEST AIRLINES FINANCIAL REPORT
Ticker : LUV Recommendation: BUY
Price: $8.47 (Dec. 5th 2011)
Highlights
Business mix & market position: Southwest is one of the largest American airlines
in terms of domestic passengers carried, with operating revenue amounting to
$12 billion in 2010. The company revenue breakdown in 2010 is the following:
Passenger (95% of revenue), freight (1%) and others (4%).
Strong effect of the Global Financial Crisis: Southwest Airlines profitability has
been seriously affected by the Crisis – its net income went down from $645
million by the end of 2007 to $99 Millions in 2009 (-84.6%). Nevertheless this
figure is definitely a good result since other major US based Airlines companies
experienced huge losses (Delta Airlines: $-1.2 billion in 2009; American Airlines -
$1.5 billion).
Post-GFC relief: Southwest Airlines recovered quite well from the crisis, with an
overwhelming increase of the net income from $99 million in 2009 to $459 in
2010 (+363%) thanks to a 16% growth of the operating revenues to $12,104
million. This is a good performance considering that the WTI crude oil barrel price
passed the $100 mark in March 2010.
Consistent profitability & lower volatility than competitors: In 2010, Southwest
remained profitable for the 38th consecutive year which is a major achievement in
a fairly cyclical Airline industry. This is mainly due to the fact that Southwest
Airlines is less volatile than the majority of its competition: its volatility (based on
3 month historical values fluctuations) is 20% lower than domestic peers.
Good medium-term prospects: Analysts forecast both a growth of the revenue
and the net profit margin, which result in an increase of the net profit to $844
millions in 2013 (the figure is made up of 12 estimations). Nevertheless, those
expectations are still very dependent on the very volatile fluctuations of oil prices
that represent a third of the Southwest operating expenses.
Earnings/Share June Dec. Year P/E ratio
2008A $0.44 $-0.09 $0.20 X35.84
2009A $0.12 $0.15 $0.19 x85.76
2010A $0.15 $0.18 $0.62 x21.14
2011E $0.21 $0.40 X20.53
Industry:
Airline Industry
Travel services
December 6th, 2011
Jean Lemercier
Cécilia Cosnard
des Closets
Charline Poher
Derek Fleck
Violaine Lièvre
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Investment Summary
Main risk factors in the Airline industry
High volatility of oil prices: fluctuations are very hard to forecast and their increases deeply
affect the company’s profitability. Fuel represents an average of 35% of the Airline industry
operating expenses, and this percentage is likely to increase in the next few years.
o This aspect has been even more important lately due to the instability in oil
exporting countries in the Middle East (Libya, Egypt…) pushing the prices of crude-oil
up.
Economic slowdown in developed countries and especially in the United States sparked off a
decrease in purchasing power; the demand in the Airline industry is hence weaker.
Regulations of Greenhouse gases emissions could increase costs. For instance, the European
Parliament is planning to add aviation to the European emissions trading scheme, airlines
companies could therefore be taxed according to their gases emissions. It is a risk for the
Airline industry that further regulations take place in the future.
Market Profile (Data as of November, 12th 2011)
Market Capitalization $6.391 Billion
Ownership 83% by Institutions
Beta (1year) 1.23
52 week High/Low $13.75/$7.35
Daily Average Volume (3 months average) 2,394,896
Return on Equity (2010) 7.84%
Return on Assets (2010) 3.09%
Debt to equity ratio 54,19%
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Airlines companies face the risk of liability in the event of an aircraft accident or a terrorist
accident such as the World Trade center attacks. These kinds of incidents could involve costs
related to the repair of the aircraft, damages and brand image damages.
Southwest Key strategic factors:
Fuel hedging – Southwest is using a sound strategy using fuel hedge contracts to reduce its
exposure to fluctuations in oil prices. By doing so, the company is able to fix the price of its
fuel and oil expenses for the year, and is not impacted if oil prices rise during the year. This is
positive for investors as it reduces the overall volatility of the company results. However, the
company loses money when oil prices declines.
Low cost model – Southwest top management cuts costs by flying only one aircraft model
(Boeing 737), running a streamlined point to point network (domestically) rather than a hub
and spoke diagram (average aircraft trip length is 653 miles with an average duration of an
hour and 55 minutes) and minimizing the time their planes spend languishing in airports.
Strategic Acquisitions – Southwest has completed mainly four acquisitions since its creation,
in order to increase revenue. Furthermore, the company has been able to enable cost
synergies, expand its operations by gaining airport landing slots and aircraft.
Corporate culture & Brand Identity: The Company is extremely devoted to its unique
corporate culture: to make employees, customers feel like they are more than just a business
– they are part of a family. In order to do so, the company undertook diverse actions:
Southwest extensively invested in its customer service to reduce delays and cancellations, it
raised its employee’s wages and provided them with customized training in order to be
promoted, and developed a unique range of commercials based on humor. Consequently,
the company has always obtained the lowest complaints ratio per passengers among all
major U.S. carriers since 1987.
Main Challenges:
Maintain the quality of its services in recession times: The company is facing a very
challenging business environment, which is why its overall profitability is slumping. The
company’s customer policy has always stated it will provide the best experience possible, for
instance not to charge hidden fees for extra bags, fees to take pets onboard, etc. It will get
even more difficult for the company to stick to its policy in recession times, with labor union
claiming wage increases – jet fuel prices decreasing the profitability and other challenges.
Find new ways to differentiate its offer: The airline’s competitive landscape has changed
since the company’s inception: there are more merging companies and that can
consequently focus on low-fare offers, targeting the same market segment than Southwest.
The Southwest low cost competitive advantage used to exploit is now questionable. It seems
as though the company will have to broaden its competitive scope in order to gain market
share.
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Thoroughly integrate the company it took over – AirTran Airways: Southwest acquired
AirTran Airways on May 2, 2011 for a total transaction cost of $3.2 billion. The company will
have to make choices – it is now able to operate internationally (destinations including
Mexico, the Caribbean, and Atlanta whether this fits the company's global strategy or not will
have to be discussed. In addition, the company will have to successfully integrate AirTran’s
workforce into its operations.
Business description
Established in 1967 in Dallas, Texas by Herb Kelleher, Southwest Airlines is the most successful low-
cost US airline. The company’s strategy of selling low-cost flights combined with high quality service,
customer approach (no assigned seats, no additional fees and flights are always on time), high labor
costs and flying “point-to-point” routes to low-cost airports made the company profitable every year
since its founding, with a $459 Million net income in 2010. Southwest Airlines currently share 2% of
the world air value share, employs more than 35,000 employees and flies with 548 Boeing 737
aircrafts, with a an average of 3,400 daily departures.
Southwest’s Business strategies
Company Ethics
“The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered
with a sense of warmth, friendliness, individual pride and company spirit” is Southwest’s mission
statement. Gary Kelly, CEO and chairman of the company since 1986, makes sure that the company
conveys an image of a caring and welcoming airline: in fact, Southwest stock are traded on the New
York Stock Exchange (NYSE) under the ticker “LUV”, in reference to their headquarters based on 2702
Love Field Drive in Texas. LUV has since been a shortened motto for the company, indicating their
love for customers, love for their employees, and love for the company.
Southwest’s initial business strategy was to serve low-cost airports in a few cities in the USA (and in
the USA only), targeting the average traveler with a low traveling-budget: it all started between
Dallas, Houston and San Antonio in Texas. As the business grew, their strategy remained the same:
Southwest kept attracting people with its famous no baggage-fee, timely departures, low-fare tickets
and friendly service to name but a few. Today Southwest also targets Business travelers and serves
72 cities in 37 states.
Although the airline’s strategy is to serve its customers with the lowest prices available, Southwest is
known for its high labor-costs: employees earn a relatively high salary in exchange of devoting
themselves to offering the best service and being hard-workers and treating people in an egalitarian
way (some of the many required skills and qualities needed to be a Southwest employee). Fuel cost is
the most important expense and hence the biggest issue in keeping the prices low due to the
versatility of the raw material. However, in order to level these uncontrollable events, the company
makes money where it could lose some and makes considerable efforts in adapting its ways to keep
prices low: in fact, Southwest does not distribute any meals (only snacks), they don’t assign seats,
don’t charge for any ticket change; this is seen through its constant positive financial structure (see
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balance sheet and income statement). The airline also started using electric ground power and
installed blended winglets in order to reduce draft and increase fuel efficiency.
Southwest offers three services: air services, car rentals and hotel reservations. Air services are the
biggest activity for the airline, generating 95% revenue for the company. However, Southwest works
with partners such as Marriott, Best Western and Choice hotels as well as Budget, Avis and Hertz car
rental companies to allow customers to build the best travel experience and ease their way through
their journey, always offering the best deals at the lowest prices. These partnerships generate 5%
revenue.
Through Internet
Southwest has a strong internet presence: one can only purchase tickets through the company’s
internet website (Southwest does not work as a charter company: absolutely no tour operator can
sell Southwest tickets). This decision reflects their strategy to keep the prices at their lowest (no
distribution costs), enhancing buying convenience and drawing customers into the “Southwest Way
of living”. The website also detects and saves passengers’ preferences according to their latest
travels and reservations in order to make it easier for them to book flights, cars and hotels in the
future, as well as learning about new needs and wants. Southwest’s home page allowed the
company to generate 84% of total revenue as of December 2010: the best way for the airline to
communicate promotions and carry out their marketing campaign. In March
2011, southwest.com was the largest airline site in terms of unique visitors.
The airline not only shares information about the company and its culture and financial data, it also
aims to build a relationship with its customers through blogs and social media. Indeed, Southwest
created a blog entitled “Nuts about Southwest” (www.blogsouthwest.com), posting articles of daily
events from employees, videos, pictures and such. Customers and fans can also participate to the
elaboration of the blog, give feedback and share articles. Southwest has more than 1,730 million
followers on Facebook, and more than 1,195 million followers on Twitter: the company always
makes sure to update the latest information and answer requests and possible disappointments.
Customer Care
What makes Southwest Airlines so different from other airline companies is that the company is
customer focused and devoted. Southwest always ensures to provide the best customer service to its
passengers, from departing airport to arriving airport. A way of rewarding customers and gaining
brand loyalty Southwest decided to implement is the “Rapid Rewards Frequent Flyer” program,
which gives points to passengers every time they purchase a ticket on the home page. Customers can
then collect points and eventually book a flight thanks to the earned points (the more paid for the
ticket, the greater the reward).
Southwest ensures passengers a comfortable flight thanks to spacious seating, leather chairs, WiFi,
snacks and a friendly and funny crew. The aim is to give customers the best flight experience and
increase loyalty. Passengers all benefit from the same services: the egalitarian and democratic aspect
of customer care only encourages them to come again. Southwest earned many awards and was
ranked “#1 friendliest airline” in 2006 by Times.com and “#1 most Reliable Airline for dependability”
Southwest’s strategy paid-off in the short and long term, as these following facts and events show
bellow.
Southwest acquired AirTran Holdings Inc. in September 2010 for $3.2 Billion, allowing the company
to expand its route network throughout the USA (new airports include Atlanta, Logan Airport in
Boston and Ronald Reagan in Washington DC) and introduces international routes towards Mexico
and the Caribbean, thus a new strategy for the airline. This acquisition has many positive aspects:
it will progressively eliminate some of the East Coast competition giving Southwest more
visibility, access to customers and pricing power;
AirTran provides Southwest with expertise on the international environment, 138 new
aircrafts and 37 new cities to serve;
Attract more business travelers thanks to the newly acquired international airports.
Southwest has decided to maintain the “no baggage fee” strategy, as it has been its major
competitive advantage, and AirTran will progressively adopt and adapt to the Southwest Culture
(Southwest plans on painting the aircrafts and train new employees). The acquisition is expected to
generate $400 million net annual sales through the synergies of the two companies by 2013;
however, the total cost of integration in the long-term will cost the company $300 to $500 million.
Together, AirTran and Southwest combine and hope to serve more than 125 million customers and
plan on reaching $13 billion sales.
Shareholders
As of October 2011, the airline issued 747,434,272 outstanding shares, one share valued at $7.94 on
November 30th 2011. Southwest accounts 4 major investors, namely Capital Research Global
Investors (11.5%), Manning and Napier Advisors, Inc. (5.1%), PRIMECAP Management Company
(10.5%) and T. Rowe Price Associates, Inc. (9.1%). Over the past few years, Southwest has been
increasing its stockholder’s equity from 35% in 2008 to 44% in 2010, meaning that the company
continuously attaches great importance to its shareholders.
In conclusion, we can say that Southwest is an outstanding company that passengers and
shareholders trust: Southwest was able to increase sales by 17% from 2009 to 2010 in a time of
economical crisis and low traveling expenses. The company’s strategy combined with its culture and
financial structure makes the airline a successful company listed on the Fortune 500 ranking in 2011.
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Porters Five Forces
The Porter’s five forces model will now be described in order to analyze the profitability of the
industry, hence to estimate the interest for investors to buy company stocks:
First of all, it is essential to clearly identify in which market Southwest is operating. Southwest
Airlines is classified by the “North American Industrial Classification System” as a Scheduled Air
Transportation company.
Threat of New Entrants: (3/5)
The threat of New Entrants is quite low owing to various factors: the centralization of the industry,
high startup costs, post market entry competition and relatively low earnings of companies in the
industry. Most of the new carriers have failed to succeed in the industry historically, and stopped
operations: from 2003 to 2006 companies such as Southeast Airlines, Midway Airlines and Aloha
Airlines have halted operations. However, although strong barriers to entry are present in the airline
industry, some airlines have successfully invested in the airline business. For example, JetBlue, who
began operations in 2000, has become quickly profitable due to a low cost position and high load
factors.
In conclusion, there is a possibility that new competitors could arise in the airline industry, but it is
quite unlikely since becoming viable would take years for a new airline.
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Rivalry among competitors (5/5)
The rivalry among airline companies is overwhelming, mainly due to the fact that the industry is
made of numerous competitors offering almost undifferentiated services. This intense competition,
resulting in a real price war, pushes down the profitability prospects of the industry. As a result,
many airline companies have experienced huge losses and some of them even had to face
bankruptcy (United Airlines, ATA Airlines). Even though some companies tried to differentiate their
service (High quality, more comfortable flights, etc.) most of them failed, because the price
sensitivity of customers is so strong that the price war seems inevitable.
Many of the currently operating airlines will have to trim their margins in order to gain market share
and remain competitive on the market. In conclusion, the rivalry among competitors is so that the
overall profitability of the industry is very low.
Buyer Power (5/5)
As explained earlier, the price sensitivity and low differentiation of airline companies are giving the
buyers tremendous power. Moreover, the relatively high number of airline companies and the low
growth in customers due to bad business environment reinforce the buyer power. In addition,
booking platforms and fare comparators are increasing the amount of pressure on airline tickets
prices, helping increase the buyer power.
In conclusion, the buyer power is high due to significant price sensitivity and low brand loyalty,
leaving little room for Southwest and other airline companies to maneuver.
Supplier Power (4/5)
The airline industry is greatly exposed to supplier power, which we have to breakdown into two
parts: fuel and airplanes. Jet-fuel suppliers are constantly pushing up prices or at least maintaining
them, by cutting off production whenever demand for fuel is decreasing. Besides, even when oil
prices fall, the jet fuel prices do not systematically decrease as well. Jet fuel suppliers’ power is
therefore soaring. On the other hand, current economic conditions have lessened the supplier power
of airframe manufacturers. Airbus and Boeing are highly dependent on airline companies buying
their planes and the recent downturn in sales is increasing this dependency.
In conclusion, if jet fuel and airframe suppliers’ power is quite high, the decrease in airframes sales
and fuel hedging alternatives for airlines are pushing it down.
Threat of Substitutes (1/5)
Substitutes to flights in the US include bus, car and train transportation. Because of an extensive
highway system in the U.S, travelling by car is possible virtually anywhere in the country. However on
long distance trips, people tend to prefer traveling by plane as the time needed is shorter. Trains also
offer long distance trips, and have the advantage of being cheaper than flights. However, the slow
travel rate for trains, the limited number of stations and the relative longer trip duration are the
reason why train transportation only attracts a small percentage of customers in the US.
In conclusion the threat of substitutes is very low and is not likely to increase over the next few years.
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Conclusion (18/25)
The industry analysis by Porter’s Five Forces reveals that the airline industry is poorly profitable due
to a remarkable competitive rivalry and the strong supplier power. Nevertheless, the airline market
demand is quite high and if one steps up and beats the competition, profits could be very high.
Therefore investors have to know that investing in an Airline company such as Southwest is quite risky
but potential rewards are significant as well.
Industry overview
Industry Overview and Competitive Positioning:
There are many competing companies in the airline industry. The four best airline companies are Asian ones, and their capitalization ranges between 13 Billion $ and 7 Billion $. However, Southwest is well defending its place by being classified 8th best capitalized company on the NYSE with 6.29 Billion €.
Strengths:
Southwest has invested a lot and capitalized on its competitive strengths: the service is
always on time and the airline is a business-friendly company. There is also a positive
organizational culture which leads to a very high-quality service: some of these factors
include a good crew who cares a lot about their customers, a great teamwork and the overall
efficiency of the airline. These elements convey a good image to the customer and make
them feel confident about the brand.
Strengths
Strong position in the
market
Many acquisitions
High number of passengers
Weaknesses
Only operating on the
domestic market
Dependence on producer
Limited offer
Threats
Fuel-Prices are increasing
Strong competition
More legal restrictions
Terrorism fear
Opportunities
Many market opportunities
Growing market
Advancement of
technology
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Southwest has a strong position as a low-cost carrier in the North American airline market; as
a result, customer loyalty is high and the risk of losing customers is low.
Southwest accounts an average of 3 400 flights a day and is one of the most profitable
companies in the US: the consecutive profitability has always been increasing since 2009; this
allows a good and constant inflow and involves fewer risks for the company.
The company was the first to launch the ticketless travelling and discounts for senior people.
The leadership in this domain reinforces the company’s positive image toward customers.
Moreover, there are no additional fees to shift reservation, which enables customers to feel
more confident about their buying power and will purchase tickets more easily.
Southwest previously acquired many airlines: Muse Air, Morris Air, ATA airlines and the last
one AirTran, increases Southwest’s capital and helps improving its image and visibility
towards customers and shareholders. These acquisitions represent an improved access to
business travelers and international routes. This is another way for Southwest to boost its
market shares.
Southwest is listed 8th best capitalized company on the NYSE (New York Stock Exchange),
with 6.29 Billion €, another proof of its reliability.
Weaknesses:
Until recently, Southwest only relied on its domestic market: apart from recent flying routes
to Mexico and the Caribbean, there are no direct flights away from the USA. Consequently,
the company is missing out on potential customers as it narrows its flights offer, and is
exposed to US market risks, risks that could be outweighed if the company had more
international presence.
The company highly depends on fuel expenses and fluctuations. As the company is
continuously doing its best to offer low-cost fares, it can never predict future oil price raises
and Southwest has to therefore constantly adapt its way to save money on other expenses.
Southwest does not offer many morning flights (before 7 AM) and this can easily discourage
early birds/business passengers from traveling with Southwest. Those elements could lead to
customer’s dissatisfaction and a loss of market share.
Southwest has a single aircraft supplier as it only uses Boeing 737 aircrafts. This can create a
dependence effect towards the supplier, which increases his power, and can possibly
increase prices.
Since Southwest does not sell its tickets on online booking agencies, it reduces its visibility
and purchasing possibilities.
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Southwest features very good strengths which ensures its strong position in the market;
however, Southwest encounters weaknesses which can easily be converted into strengths by
bringing some modifications to its strategy, especially in their offer range.
Opportunities:
Since the company is targeting business travelers more aggressively, this should boost
coming sales and increase inflows as the US total population is composed of a large active
work force.
Many national and international markets and airports are still not tapped, which means that Southwest can possibly expand to them. Southwest is slowly starting to internationalize its flying routes, so this opportunity can be approached in the long term run.
Industrial technologies have developed and improved, representing new opportunities for
the airline industry; Southwest could take advantage of them to solve current problems and
increase their aircraft technology and efficiency.
Traveler traffic should rise from 2011 to 2014; moreover, globalization leads to an increase in
international tourism and in longer flights. These points give the company good sales
perspectives for the coming years.
The US airline industry is competent, technologically superior with financial potency and
access to global market. Southwest can take advantage of it to correct its defects.
American Airlines, the third biggest airline on the US market recently declared that it was
going in bankrupt: a falling competitor is an opportunity for Southwest.
Threats:
The American airline market is an intense competitive market due to the expansion of low
cost carriers, and reorganization of competitors. Despite its strong position in the market,
Southwest has to compete with all the new entrances which could lead to a loss of market
share.
There are more limitations regarding the terms and legal obligations nowadays therefore the
company restricted in what it want to do.
Terrorism impacts customer trust and can reduce considerably the number of travelers
across the world. This element has to be taken into account in case of internationalization.
Many opportunities should make Southwest’s market shares increase easily and some
others can be profitable for the company if it decides to convert its weaknesses. On the
contrary, price of basic expenditures are increasing, consequently making fare-prices for
customers higher. As globalization is significantly gaining power and the company is
classified as a low cost company, these forces should not have a major impact.
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Competition is getting more intense, as a result, Southwest has to improve its offer and
focus on its competitive advantages to remain profitable.
General conclusion
In both conclusions above, we can notice that the positive parts (opportunities and strengths) are
always stronger. Opportunities can be easily profitable for the company and threats can be beaten by
using well-thinking strategies. To conclude, the Southwest SWOT is really positive and forecasts a