SOUTH PACIFIC MANAGEMENT XANANA HOTELS RESORTS SPA · MANAVA BEACH RESORT & SPA MOOREA–FRENCH POLYNESIA 6. THE SCOPE OF SERVICES INCLUDES THE FOLLOWING PROJECT DEVELOPMENT AND MANAGEMENT

SOUTH PACIFIC MANAGEMENT&

XANANA HOTELS, RESORTS & SPAHotel & Hospitality Management Services

Consulting & Advisory Services

CORPORATE PROFILE

www.spmhotelsgroup.com

MANAVA BEACH RESORT & SPA MOOREA– FRENCH POLYNESIA

HIGHLIGHTS

▪ Provide unique seamless integrated services spanning corporate structuring, funding, conceptualdevelopment, project management and management of the property

▪ One of the leading operators in French Polynesia, with a portfolio of over 3 hotels undermanagement as well as 3 hotels / cruises under sales & marketing representation

▪ Yield-driven and performance-oriented▪ Internet-based central reservation system for global connectivity and high yield transactions▪ International as well as local brands to profile different properties and markets▪ Our in-house “Manea Spa” brand emphasizes a holistic sense of well-being derived from a

harmonious balance of physical therapies and mental fulfillment

SOUTH PACIFIC MANAGEMENT

South Pacific Management was incorporated in Tahiti to spearhead pre-eminent hospitalitymanagement and hospitality related financial advisory services in the South Pacific, in line with theregion’s growing importance.

The vision of South Pacific Management is to showcase strong proficiencies from individualprofessionals and exceptional teamwork that delivers performance. This complements attributes ofhigh standards of professionalism and hospitalityservices.

Client’s and customer’s needs evolve, in anextremely challenging market environment.South Pacific Management has therefore been atthe forefront to deliver its specialized services to agrowing group of satisfied clients and customers.

South Pacific Management delivers two majorbusiness lines. The first covers professionalmanagement services for hospitality relatedassets such as hotels, resorts, servicedapartments, condominiums, spas and clubs. The second business line covers financial advisoryservices for hospitality, related real estate and asset-owning companies.

Unlike most financial advisors who perform pure advisory services, South Pacific Managementdelivers financial advisory services that are based on the cornerstone of day-to-day management,operation and performance.

South Pacific Management has already strengthened its market presence in French Polynesia and hasexpanded its presence in the South Pacific through its sister company Xanana Hotels, Resort & Spa.

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BUSINESS LINES

South Pacific Management and Xanana Hotels Resorts & Spa, offer a matrix ofinterrelated services that both clients and customer demand require:

▪ Professional consulting and advisory services on:- Corporate development strategies, organizational restructuring, financing and debt

restructuring of real estate assets- Development of design and operating concepts for new properties

▪ Professional management and operations of hospitality assets such as serviced apartments, hotels,clubs, spas, condominiums and mixed-use developments

▪ Project development and management of properties under construction▪ Manpower training and development

OUR FOCUS

Not just an operator, our strengths lie in a comprehensive understanding of real estateinvestments and an organization’s business model covering:▪ How the organization’s strategic focus must be aligned to market conditions and Customer needs▪ How best to structure and fund the organization▪ How value drivers are identified and pursued to maximize profits and yet, control costs during

operations▪ How the organization’s business needs must remain focused and relevant to changing market

conditions and customer expectations

MANAVA SUITE RESORT TAHITI – FRENCH POLYNESIA

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Besides achieving strong occupancy rates, we strive to be a market leader in all market segments inwhich we operate. Our yield-driven operation focuses on performance, allowing us to exceed ourguests’ and owners’ expectations. Our performance generates market referrals by our clients and tradepartners, a testimony to the effectiveness of our management philosophy.

By working closely in partnership with owners, venture capitalists, merchant bankers and fundmanagers, South Pacific Management and Xanana Hotels, Resorts & Spa provide a one-stop solutionfor hospitality properties. Hence, our initiatives will always remain commercially viable, a hallmark ofbusiness and financial success in an extremely competitive market environment.

For more information, kindly contact:

SOUTH PACIFIC MANAGEMENTHEAD OFFICEThierry ButtaudEmail: [email protected] rue Paul Gauguin - PapeeteBP 460 - 98713 PapeeteTahiti - French PolynesiaTel: +689 40 50 84 51Fax: +689 40 42 99 14www.spmhotels.com

XANANA HOTELS RESORTS & SPA

Xavier L. BESSOUEmail: [email protected] du Tuafenua (c/o UMS - C. Schaeffer)BP 98 - 98600 Uvea Mata UtuIles de Wallis - Wallis & FutunaTel: +689 40 50 84 67Fax: +689 40 42 99 14

HAUMANA CRUISES – FRENCH POLYNESIA

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CONSULTING & ADVISORY SERVICES

To compete successfully in markets, corporate strategies and business initiativesmust have direct bearing on market trends and customer needs.These, in turn, directly impact management, corporate funding and operations.

South Pacific Management and Xanana Hotels, Resorts & Spa perform consultancy services with amacro and micro understanding of:▪ Business strategies from an owner’s perspective▪ Funding requirements from an investor’s and funder’s perspectives▪ Operational performance from an operator’s perspective▪ Satisfaction from our customer’s perspective

NUKUTEPIPI PRIVATE ISLAND– FRENCH POLYNESIA

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OUR SERVICES INCLUDE THE FOLLOWING

STRATEGIC DEVELOPMENT ▪ Advise on strategic development of existing propertiesand planned developments

▪ Advise on business risk analysis▪ Advise on strategic positioning of real estate assets▪ Advise on investment strategies and perform feasibility

studies▪ Advise on marketing and exit strategies

CONCEPT DEVELOPMENT ▪ Advise on concept and design development of assetsunder construction

ORGANIZATIONAL RESTRUCTURING & DEBT REFINANCING

▪ Advise on restructuring of resources in an organization▪ Advise on debt restructuring▪ Advise on refinancing initiatives▪ Provide financial asset management services

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HANGAROA ECO VILLAGE & SPA – EASTER ISLAND

SPECIALTY MANAGEMENT SERVICES

Besides providing professional management services for hospitality properties, weprovide pre-operational services covering project development and managementservices, technical and pre-opening services, and pre-opening procurement andequipping services.

MANAVA BEACH RESORT & SPA MOOREA– FRENCH POLYNESIA

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THE SCOPE OF SERVICES INCLUDES THE FOLLOWING

PROJECT DEVELOPMENT AND MANAGEMENT

▪ Advise owners and project consultants on projectdevelopment issues from an operator’s perspective

▪ Provide complete project management services forproperties under development

TECHNICAL AND PREOPENINGSERVICES

▪ Provide complete scope of technical services▪ Provide pre-opening planning and services▪ Provide post-opening follow-up services

PRE-OPENING PROCUREMENT AND EQUIPPING

▪ Advise on specifications and order requirements for hotel equipment and operating supplies (“HEOS”)

▪ Advise on order scheduling and critical path▪ Advise on installation of HEOS, and furniture,

fixtures and equipment (FF&E) for hospitality assets▪ Advise on inventory control, distribution and

replacement orders

CENTRAL RESERVATION SYSTEM ▪ Link all managed properties to our Internet-basedcentral reservation system

▪ Provide Internet-based sales and marketing services▪ Provide e-commerce transactions for Internet

bookings▪ Yield Management

VALUE DRIVER ANALYSIS ▪ Identify value drivers in operating and supporting units

▪ Establish action plans for profit improvement and cost control of assets under operation

▪ Advise on business process re-engineering

MANAGEMENT SERVICES ▪ Provide complete scope of professional management services for hospitality related assets such as:

- serviced apartments- hotels- resorts & clubs- spas- condominiums & time-share facilities- mixed-use developments

AUDIT AND CORPORATE GOVERNANCE

▪ Perform financial, internal control and operation audits

▪ Advise on measures to improve corporate governance

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PROJECT DEVELOPMENT & MANAGEMENT SERVICES

Unique to South Pacific Management’s project management capabilities in thedevelopment of new properties, is the integrated approach adopted from conceptualdevelopment leading up to project management and finally, into day-to-daymanagement and operations.

By adopting a one-stop seamless approach, property developers and funders are assuredthat their properties are developed in accordance with sound concepts that are in turnstrongly founded on performance-driven operations.

Hence, feasibility studies, project concept development and technical services areperformed by South Pacific Management and Xanana Hotels, Resorts & Spa withstrong sensitivity to how best a property should be managed in terms of optimalfacilities planning, process efficiency and operational yields, in order to securemaximum yields.

Besides overseeing project development from the broad perspective of a developer,South Pacific Management staffs adopt a hands-on approach to execute the entire scopeof project development and management functions that also includes technical servicesfrom an operator’s perspective.

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TYPICAL PROJECT MANAGEMENT SERVICES WOULD COVER THE FOLLOWING FUNCTIONS

PROJECT EVALUATION ▪ Advise on market positioning of project▪ Advise on investment or trading strategies for the project▪ Conduct project feasibility study▪ Estimate project development budget in consultation with project

consultants▪ Estimate timeline for project completion

APPOINTMENT OF PROJECT CONSULTANTS AND CONTRACTORS

▪ Advise owners on appointment of project consultants▪ Firm up project development budget and critical path analysis in

consultation with project consultants▪ Recommend the appointment of main contractor and nominated

sub-contractors

PROJECT CONCEPTDEVELOPMENT

▪ Advise on project concept and architectural design development in consultation with project consultants

▪ Advise on space utilization and facilities planning of development

▪ Recommend phased development and marketing launch

CORPORATE STRUCTURE AND PROJECT FINANCING

▪ Advise on corporate structure involving joint venture partners and investors

▪ Advise and facilitate project financing▪ Coordinate with project consultants on project insurance

coverage▪ Ensure coverage of contractors’ work via performance bonds

COORDINATION WITH AUTHORITIES AND PROJECT DOCUMENTATION

▪ Liaise with project consultants on the submission of permits, licenses and project documentation to authorities

▪ Maintain updated records on project working drawings

PROJECT CONSTRUCTION ▪ Coordinate site construction activities▪ Coordinate project progress meetings for project consultants and

contractors▪ Review and recommend project variation orders

PROJECT COSTING ▪ Update project development budget▪ Monitor construction cost as a result of project variation orders▪ Work with project consultants on liquidated damages arising

from project delays by contractors▪ Establish project final accounts in consultation with project

consultants

TESTING & COMMISSIONING ▪ Commissioning▪ Coordinate testing and commissioning of M&E services in

consultation with project consultants▪ Coordinate interfacing of vendors’ work with contractors 'work

PROJECT HAND-OVER ▪ Coordinate the handing-over of areas from the contractors to the owners/operators

▪ Monitor rectification and follow-up works on hand-over punch lists

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NUKUTEPIPI PRIVATE ISLANDFRENCH POLYNESIA

www.sunsetluxuryvillas.com/nukutepipi/

PORTFOLIO OF PROPERTIESHOTEL MANAGEMENT SERVICES

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MANAVA BEACH RESORT & SPA MOOREA FRENCH POLYNESIA

www.manavamoorearesort.com

MANAVA SUITE RESORT TAHITIFRENCH POLYNESIA

www.manavatahitiresort.com

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PORTFOLIO OF PROPERTIESSALES & MARKETING REPRESENTATION SERVICES

HANGAROA ECO VILLAGE & SPA EASTER ISLANDwww.hangaroa.cl

HAUMANA CRUISESFRENCH POLYNESIA

www.haumana-tahiti.com

IRIRIKI ISLAND RESORT & SPA VANUATU

www.iririki.com 7

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MANEA SPA CONSULTING SERVICES

South Pacific Management created its in-house spa brand, Manea Spa, in 2006.Manea Spa signature is bringing Polynesian expertise to create unforgettable wellnessexperience.Nowaday, spas are real financial opportunities that need to be perfectly managed to ensurelong-term business.Each new spa is unique and our mission will be to assist you in each step of your project,from building to creating unique identity and to operating your spa.

MANEA SPA – MANAVA SUITE RESORT TAHITI

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SPA PROJECT EVALUATION ▪ Advise on investment strategies for the project▪ Conduct project feasibility study▪ Estimate project development budget ▪ Estimate timeline for project completion

MARKET & ENVIRONMENT ANALYSIS ▪ Market and trend analysis▪ Direct and indirect local competition analysis▪ Advise on market positioning

SPA CONCEPT DEVELOPMENT ▪ Concept and architectural design▪ Advise on installation of HEOS, furniture, fixtures and

equipment▪ Spa construction planning▪ Advise and select cosmetics brand(s)

CONSTRUCTION & PRE-OPENING ▪ Construction management▪ Pre-opening communication plan▪ Establish spa standards and procedures▪ Spa staff recruitment

CREATION OF ASSOCIATED RANGES ▪ Creation of unique range of cosmetics▪ Selection of signature body and/or facial treatments▪ Provide spa protocols

MANAGING YOUR SPA ▪ Manea Spa can fully manage your spa (business, management , administrative, financial and communication services)

▪ Manea Spa may assist in communication andmanagement services

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HOTEL SUSTAINABILITY CONSULTING SERVICES

The growing pressure from governments, consumers and media for more environmentalactions is encouraging businesses to implement sustainable policies.Nowadays, there is a need of greener hotels. Hotel guests are starting to consider theenvironment in their accomodation choice.Sustainable actions are now becoming a must for luxury hotels. Without reducingclient’s comfort, many actions can be done by hotels to become an eco-friendly hotel.South Pacific Management can assist you in making the moves and implementing asuitable sustainable development strategy in your hotel.

PROTECTION OF FRENCH POLYNESIA’S CORAL AND MARINE LIFE

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SUSTAINABLE DEVELOPMENT STRATEGY ▪ Advise on a green development strategy▪ Financial/ Environmental ROI analysis▪ Market, competitive and legal sustainability research

SUSTAINABLE OPERATING MANAGEMENT

▪ Advise on sustainable project concept in consultationwith sustainable experts

▪ Coordination of sustainable operating programs andstandards

ENVIRONMENTAL PROTECTION MANAGEMENT

▪ Advise on environmental protection solution inconsultation with environmental experts

▪ Coordination of environmental initiatives programs▪ Implementation of our in-house To’a Nui Coral Nursery

program

CERTIFICATION & ECO LABEL ▪ Assist for an eco-label compliance▪ Coordination of certification process

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PROTECTION OF FRENCH POLYNESIA’S CORAL AND MARINE LIFE

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MANAVA SUITE RESORT TAHITI – FRENCH POLYNESIA

SOUTH PACIFIC MANAGEMENT - XANANA HOTELS, RESORTS & SPA

PORTFOLIO OF PROPERTIES


SENIOR MANAGEMENT TEAM

PROPERTIES LOCATIONS

FRENCH POLYNESIAManava Suite Resort Tahiti, French PolynesiaManava Beach Resort & Spa Moorea, French PolynesiaNukutepipi private island Nukutepipi, French PolynesiaHaumana Cruises Bora Bora, Taha’a, Raiatea, French PolynesiaTuamotu Private Island Tuamotu, French Polynesia

EASTER ISLANDHangaroa Eco Village & Spa Easter Island

VANUATU Iririki Island Resort Vanuatu

DESIGNATION NAME

President CEO Laurent BESSOUGeneral Manager Thierry BUTTAUDDirector of Sales & Marketing Sophie BESSOUDirector of Operations Xavier BESSOUDirector of Finance Jean-Marc VERMORELGroups & Incentives Pascale MOURETDirector of Revenue Management Christelle MATHORELReservation Manager Laiana TAPATOAIT Manager Stanley FROGIERNorth America & Canada Sales Manager LEAGUE MARKETING GROUPEurope Sales Manager Didier ROUGE-BISCAYAustralia & New Zealand Sales Manager Alana ELIChina Sales Manager Yu QUANJapan & Korea Sales Manager Sato TAKEHIROSouth America Sales Manager Fernanda SARUBBIBusiness Development Management Alain CAMPIGNON

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RAMADA PLAZA NOUMEA – NEW CALEDONIA


MANAGED PROPERTIES


STUDIES & HOSPITALITY SERVICES PROVIDED

PROPERTIES LOCATIONS

FRENCH POLYNESIAHilton Tahiti Tahiti 2009 - 2011Hilton Moorea Lagoon Resort & Spa Moorea 2009 - 2014Hilton Bora Bora Nui Resort & Spa Bora Bora 2009 - 2014Bora Bora Pearl Beach Resort & Spa Bora Bora 1998 - 2016Bora Bora Eden Beach Bora Bora 2000 - 2002Le Taha’a, Relais & Châteaux Taha’a 2002 - 2010Huahine Te Tiare Beach Resort Huahine 1999 - 2013Huahine Hana Iti Huahine 1994 - 1998Raiatea Hawaiki Nui Raiatea 1996 - 2008Manihi Pearl Beach Resort Manihi 1996 - 2012Nuku Hiva Pearl Lodge Nuku Hiva 1999 - 2011Hiva Oa Pearl Lodge Hiva Oa 1999 - 2011Tikehau Pearl Beach Resort Tikehau 2001 - 2018

COOK ISLANDAitutaki Lagoon Resort Aruntanga 1996 - 2003

PROPERTIES SERVICES

FRENCH POLYNESIARadisson Tahiti Owner representatives, financial and operational auditsMoorea Aroa Project Concept DevelopmentMoorea Golf Residence Project Concept DevelopmentTahiti Village Project Concept DevelopmentHuahine La Pita Project Concept Development

NEW CALEDONIARamada Plaza Nouméa Technical assistance, pre-opening & management

advisory servicesChâteau Royal Nouméa Project evaluation and developmentOure Lodge, île des Pins Project evaluation and development

FIDJILomolomo Estates & Resort Project Concept development

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Xavier L. BESSOUEmail: [email protected] du Tuafenua (c/o UMS - C. Schaeffer)BP 98 - 98600 Uvea Mata UtuIles de Wallis - Wallis & Futuna

SOUTH PACIFIC MANAGEMENTHEAD OFFICEThierry BUTTAUDEmail: [email protected] 460 - 98713 PapeeteTahiti - French PolynesiaTel: +689 40 50 84 51Fax: +689 40 42 99 14

Tokyo 9,500 km

Sydney 5,390 km

Auckland 4,000 km

Los Angeles 6,520 km

Paris 17,700 km

Santiago 8,000 km

French Polynesia


SOUTH PACIFIC MANAGEMENTHEAD OFFICE52 rue Paul Gauguin - PapeeteBP 460 - 98713 PapeeteTahiti - French PolynesiaTel: +689 40 50 84 51Fax: +689 40 42 99 14


Rue du Tuafenua (c/o UMS – C. Schaeffer)BP 98 – 98600 Uvea Mata UtuIles de Wallis – Wallis & FutunaTel: +689 40 50 84 67Fax: +689 40 42 99 14

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SOUTH PACIFIC MANAGEMENT XANANA HOTELS RESORTS SPA · MANAVA BEACH RESORT & SPA MOOREA–FRENCH POLYNESIA 6. THE SCOPE OF SERVICES INCLUDES THE FOLLOWING PROJECT DEVELOPMENT AND MANAGEMENT

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