70 Quality Digest/January 2008 XXXX 2008 Six Sigma I ncredible as it seems, Six Sigma is now more than 20 years old and still going strong. Those who use the methodology claim it saves companies huge sums of money by redefining processes and reducing defects. Long a staple of quality improvement at manufacturing plants, Six Sigma has now penetrated into sectors such as health care, government agencies, service organizations, and many more. Increasingly, lean precepts such as eliminating waste and more efficiently organizing workspaces have become integrated with Six Sigma projects. The result, lean Six Sigma, has become prevalent across industry. This section contains the Six Sigma Services and Software Directory. This directory can help you implement, maintain, and improve your organization’s Six Sigma efforts. Embracing the Six Sigma path often leads to stunning improvement in a very short period of time—the companies found in the following pages can help you get there. Those with the acronym “SRV” following their listing offer Six Sigma services; those with an “SW” offer Six Sigma software. Many, you’ll note, provide both. This directory is not meant to endorse or exclude any particular organization. Rather, it should be used as the starting point in the data-gathering process. Readers are encouraged to contact the companies directly for more information and to ask for—and check—references. Further information, including company descriptions (if provided to us) can be found on our web site at www.qualitydigest.com/directories. Six Sigma Section Six Sigma Services and Software Directory .................. Page 71 This guide lists the Six Sigma service provider’s name, address, phone and fax numbers, and web address. Black Belt—highly skilled Six Sigma expert who has completed four weeks of classroom learning and, over the course of four to six months, demonstrated mastery of the tools through the completion of a major process improvement project DFSS—design for Six Sigma; methodology using tools, training, and measurements to enable the design of products and processes that meet customer expectations and can be produced at Six Sigma quality levels DMAIC—define, measure, analyze, improve, and control; a systematic, closed-loop process for continual improvement that eliminates unpro- ductive steps, focuses on new measurements, and applies technology for improvement Green Belt—person with working knowledge of Six Sigma methodology and tools who has completed two weeks of training and a project to drive beneficial business results Lean Expert—person who has completed four weeks of lean training and one or more projects that have demonstrated significant, audit- able business results and the appropriate application of Six Sigma and lean tools Lean Master—person highly skilled in implementing lean principles and lean tools in diverse business environments; certification involves one year of intense study and practice in advanced lean tools, teaching, and mentoring Lean Six Sigma—technique that combines lean theory such as just-in- time inventory and the 5S system with Six Sigma processes such as DMAIC and defect reduction Master Black Belt—Six Sigma expert most highly skilled in the methodol- ogies of variation reduction; after a year-long project-based certification program, Master Black Belts train and mentor Black Belts, help select and lead high-value projects, maintain the integrity of measurements, and develop and revise Six Sigma learning materials Yellow Belt—person with a general knowledge of Six Sigma; this des- ignation often leads to further training in the methodology Glossary The information contained in Quality Digest directories, plus some additional information, is available online at www.qualitydigest.com/directories Quality Sourcebook 200 8
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70 Quality Digest/January 2008
XXXX
2008
Six Sigma
Incredible as it seems, Six Sigma is now more than 20 years old and still going strong. Those who use the methodology claim it saves companies huge sums of money by redefining processes
and reducing defects. Long a staple of quality improvement at manufacturing plants, Six Sigma has now penetrated into sectors such as health care, government agencies, service organizations, and many more. Increasingly, lean precepts such as eliminating waste and more efficiently organizing workspaces have become integrated with Six Sigma projects. The result, lean Six Sigma, has become prevalent across industry. This section contains the Six Sigma Services and Software Directory. This directory can help you implement, maintain, and improve your organization’s Six Sigma efforts. Embracing the Six Sigma path often leads to stunning improvement in a very short period of time—the companies found in the following pages can help you get there. Those with the acronym “SRV” following their listing offer Six Sigma services; those with an “SW” offer Six Sigma software. Many, you’ll note, provide both. This directory is not meant to endorse or exclude any particular organization. Rather, it should be used as the starting point in the data-gathering process. Readers are encouraged to contact the companies directly for more information and to ask for—and check—references. Further information, including company descriptions (if provided to us) can be found on our web site at www.qualitydigest.com/directories.
Six Sigma SectionSix Sigma Services and Software Directory .................. Page 71 ThisguideliststheSixSigmaserviceprovider’sname,address,phoneandfaxnumbers,andwebaddress.
Black Belt—highly skilled Six Sigma expert who has completed four weeks of classroom learning and, over the course of four to six months, demonstrated mastery of the tools through the completion of a major process improvement projectDFSS—design for Six Sigma; methodology using tools, training, and measurements to enable the design of products and processes that meet customer expectations and can be produced at Six Sigma quality levelsDMAIC—define, measure, analyze, improve, and control; a systematic, closed-loop process for continual improvement that eliminates unpro-ductive steps, focuses on new measurements, and applies technology for improvementGreen Belt—person with working knowledge of Six Sigma methodology and tools who has completed two weeks of training and a project to drive beneficial business resultsLean Expert—person who has completed four weeks of lean training and one or more projects that have demonstrated significant, audit-able business results and the appropriate application of Six Sigma and lean toolsLean Master—person highly skilled in implementing lean principles and lean tools in diverse business environments; certification involves one year of intense study and practice in advanced lean tools, teaching, and mentoringLean Six Sigma—technique that combines lean theory such as just-in-time inventory and the 5S system with Six Sigma processes such as DMAIC and defect reductionMaster Black Belt—Six Sigma expert most highly skilled in the methodol-ogies of variation reduction; after a year-long project-based certification program, Master Black Belts train and mentor Black Belts, help select and lead high-value projects, maintain the integrity of measurements, and develop and revise Six Sigma learning materialsYellow Belt—person with a general knowledge of Six Sigma; this des-ignation often leads to further training in the methodology
Glossary
The information contained in Quality Digest directories, plus some additional information, is available online at
www.qualitydigest.com/directories
Quality
Sourcebook
2008
Quality Digest/January 2008 71
3C Technologies Inc.6834 Spring Valley Drive, Ste. 202Holland, OH 43528Ph. 800-327-6583 Fax 419-868-8993www.3ctech.comSVC
3P Partners5B Park LaneHilton Head Island, SC 29928Ph. 866-490-4860 Fax 843-842-2692www.3ppartnersdls.comSVC, SW
Accelper Consulting1320 Tower RoadSchaumburg, IL 60173Ph. 800-680-0700 Fax 847-884-7280www.accelper.com SVC
Advanced Integrated Technologies Group 950 Elliot Road, Ste. 126Tempe, AZ 85284Ph. 888-826-2484 Fax 480-730-7980www.theaitgroup.comSVC, SW
Advanced Metrology Solutions1415 Research Park DriveDayton, OH 45432Ph 888-362-9500 Fax 937-320-9600www.advancedmetrology.comSW
Advanced Systems & Designs Inc.1395 Wheaton Ave., Ste. 100Troy, MI 48083Ph. 866-772-0012 Fax 248-370-9921www.spcanywhere.comSW
Advanced Systems ConsultantsP.O. Box 1176Scottsdale, AZ 85252Ph. 480-423-0081 Fax 480-368-0614www.mpcps.comSVC, SW
Affiliated Educational Consultants Ltd.7408 W. Argyle St.Harwood Heights, IL 60706-3422Ph. 888-404-3304 Fax 708-867-5766www.aecltd.comSVC
Air Academy Associates1650 Telstar Drive, Ste. 110Colorado Springs, CO 80920Ph. 800-748-1277 Fax 719-531-0778www.airacad.comSVC, SW
Amadeus International Inc.400 Jean-Lesage Blvd., Ste. 500Quebec City, QC G1K 8W1 Canada Ph. 888-842-9989 Fax 418-525-0909www.amadeussolutions.comSW
American Society for Quality 600 N. Plankinton Ave.Milwaukee, WI 53201Ph. 800-248-1946 Fax 414-272-1734www.asq.orgSVC, SW
Andell Associates2686 E. Carla Vista DriveGilbert, AZ 85296Ph. 480-893-9004 Fax 480-283-0979www.andellassociates.comSVC
Applied Materials150 Apollo Drive MS5613Chelmsford, MA 01824Ph. 978-614-9097www.appliedmaterials.comSW
AQS Management Systems Inc.2167 Northdale Blvd. N.W.Minneapolis, MN 55433Ph. 800-633-2588 Fax 763-746-0504www.aqsperformance.comSVC AQS Management Systems provides ISO training, coaching, and project assis-tance in support of organizational improve-ment and implementation of international management system standards. Our pri-mary focus is to provide cost-effective advice and support to organizations who intend to use their completed management system to generate profit and reduce risks for their organization.
Arizona State UniversityFulton School of EngineeringP.O. Box 874411Tempe, AZ 85287-4411Ph. 480-965-1740 Fax 480-965-8653www.cpd.asu.eduSVC
ASI Consulting Group LLC 38705 Seven Mile Road, Ste. 345Livonia, MI 48152Ph. 800-462-4500 Fax 734-464-1399www.asiusa.comSVC
Genemetrix43W570 Scott RoadSugar Grove, IL 60554-9743Ph. 630-466-0953 Fax 630-466-9558www.genemetrix.comSVC, SW
George Group Inc.13355 Noel Road, Ste. 1600Dallas, TX 75240Ph. 800-777-8066 Fax 972-458-9229www.georgegroup.comSVC, SW
Georgia Tech Enterprise Innovation Institute760 Spring St. N.W., Ste. 330Atlanta, GA 30332-0640Ph. 888-272-2104 Fax 404-894-1192www.innovate.gatech.eduSVC
Gladhill Associates International4846 W. Cochise DriveGlendale, AZ 85302Ph. 623-939-4412 Fax 623-435-9114www.gladhillassociates.comSVC
Global Supplier Quality Assurance2210 Midwest Road, Ste. 200Oak Brook, IL 60523Ph. 866-438-4772 Fax 630-572-6357www.gsqa.comSW
Launsby Consulting2830 Bethune CourtColorado Springs, CO 80920Ph. 800-788-4363 Fax 719-282-3099www.launsby.comSVC
Leap Technologies Inc.2290 University DriveNaperville, IL 60565Ph. 800-254-6805 Fax 312-896-1472www.actionworkout.com/sixsigma.htmSVC
Lighthouse Systems Inc.6780 Pittsford-Palmyra Road, Building 3Fairport, NY 14450Ph. 585-223-0600 Fax 585-223-0620www.lighthousesystems.comSW
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Quality Digest/January 2008 73
Six Sigma Services and Software Directory Six Sigma Services and Software Directory
LodeStar Institute3308 Manor Ridge Drive, Ste. 300Raleigh, NC 27603Ph. 919-772-1132www.lsixsigma.comSVC Lodestar Institute has experience with a broad range of industries each having unique chal-lenges. Our training and consulting empower you to apply new innovations to solving prob-lems and improve your most important proc-esses. Customized training and certification in DFSS, lean, Six Sigma and Green/Black Belts, MBB, and quality tools.
Lynk Software Inc.P.O. Box 5498Scottsdale, AZ 85261Ph. 480-998-1933 Fax 480-998-4979www.lynksoftware.comSW
The Madison-Davis Group303 S. Broadway, Ste. 232Tarrytown, NY 10591Ph 914-524-0301 Fax 914-524-7644www.tmdg.comSVC
Major Micro Systems Inc.23710 Samoset TrailSouthfield, MI 48033Ph. 866-350-9177 Fax 248-350-9274www.majormicro.comSW
Marvin M. Wurtzel & Associates 5227 Espana Ave.Boynton Beach, FL 33437-2041Ph. 508-574-2175 Fax 561-742-0269www.wurtzelassociates.comSVC
Maset LLCP.O. Box 649Maricopa, AZ 85239Ph. 520-568-6355 Fax 520-568-6354www.masetllc.comSVC
MasterControl Inc.6322 S. 3000 E., Ste. 110Salt Lake City, UT 84121Ph. 800-825-9117 Fax 801-942-7088www.mastercontrol.comSW
MEGA International2 Commercial St., Sharon Commerce CenterSharon, MA 02067Ph. 781-784-7684 Fax 781-784-7688www.mega.comSVC, SW
Metropolitan Community College–Business & Technology Campus1775 Universal Ave.Kansas City, MO 64120Ph. 800-841-7158 Fax 816-482-5455www.mccbtc.comSVC, SW
Minitab Inc.Quality Plaza, 1829 Pine Hall Road State College, PA 16801 Ph. 800-448-3555 Fax 814-238-1702 www.minitab.comSW
Motorola University Consulting & Training Services1303 E. Algonquin RoadEighth FloorSchaumburg, IL 60196Ph. 800-446-6744 Fax 847-576-4815www.motorola.com/muSVC
New World Consulting Service727 Vaquero DriveMountain View, CA 94043-3138Cell. 650-793-2809 Fax 413-618-4165www.cspe.com/hireanengr/psd_quality.htmSVC
NextSigma Inc.933 N. U.S. Highway 287Fort Collins, CO 80524Ph. 970-266-8052 Fax 970-266-8083www.nextsigma.comSW
Nimble Quality Management Consultants LLC4021 Long Point Blvd., Ste. 201Portsmouth, VA 23703Ph. 757-651-4189 www.nimblequality.comSVC
North Carolina State University Industrial Extension ServiceCampus Box 7902Raleigh, NC 27695-7902Ph. 800-227-0264 Fax 919-515-6159www.ies.ncsu.eduSVC
Quality Management International Inc.P.O. Box 271 Exton, PA 19341Ph. 800-666-9001 Fax 800-329-9004www.aworldofquality.comSVC “We fix the system.” Customized training, auditing, and consulting solutions. ISO 9001, ISO 14001, OHSAS 18001, ISO 13485, IMS and ISPS code and others. Developing process-based management systems; RABQSA certified training for QMS and EMS auditors; FMEA; MSA; lean six sigma leadership and coaching, process design and implementation.
Team 20008760 A Research Blvd., No. 418Austin, TX 78758Ph. 877-469-6949 Fax 512-244-9712www.hownwhy.comSVC, SW
Tunnell Consulting900 E. Eighth Ave., Ste.106King of Prussia, PA 19406Ph 610-337-0820 Fax 610-337-1884www.tunnellconsulting.comSVC
University of California Irvine ExtensionP.O. Box 6050Irvine, CA 92616-6050Ph. 949-824-5736 Fax 949-824-1220www.unex.uci.eduSVC, SW
University of Michigan2401 Plymouth Road, Ste. A-BAnn Arbor , MI 48105-2193Ph. 734-647-7176 Fax 734-647-7182cpd.engin.umich.eduSVC, SW
University of Tennessee Center for Executive EducationCollege of Business Administration708 Stokely Management CenterKnoxville, TN 37996Ph. 865-974-5001 Fax 865-974-4989http://thecenter.utk.edu/programs/black-belt-certification.htmlSVC
University of Texas at Arlington7300 Jack Newell Blvd. S.Fort Worth, TX 76118Ph. 817-272-5944 Fax 817-272-5952 http://arri.uta.eduSVC, SW
University of Texas at AustinP.O. Box HAustin , TX 78713Ph. 512-232-5550 Fax 512-471-0831www.utsixsigma.orgSVC
Uniworld Consulting Inc.1009 Dandy LoopYorktown, VA 23692Ph. 757-877-2611 Fax 757-877-9892www.uniworldconsulting.comSVC
Value Train495 Water Shadow LaneAlpharetta , GA 30022Ph. 678-921-5238 Fax 206-279-9156www.value-train.comSVC