SOURAV NATH E-mail : [email protected]Mobile : +91 – 9019164443 Current Location : Bangalore PERSONAL SUMMARY A Confident, reliable, enthusiastic and an experienced professional with an extensive practical experience of working with EMC products and Vmware Virtualization. Possess a proven ability to administer, control the operations, maintenance, troubleshooting, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator who can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Currently looking for a suitable position with a company that offers excellent career development opportunities and interesting engineering challenges. CAREER HISTORY Total Experience: 2years 10 months Vmware Software India Private Limited: Feb 2016 – till date Designation: Technology Consultant Duties Provide technical assistance/developer support in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on APIs for VMware vSphere platform by the means of phone, the Internet, e-mail and other electronic means Communicate technically complex remedies, solutions or workarounds in a clear and concise manner. Create reproducible test cases, when necessary, for customer reported issues report and submit product defects in the bug tracking system. Reproducing customer reported issues in-house and responding back in a timely manner regular follow ups with customers with recommendations, updates and action plans. Escalate issues in a timely manner according to Standard Operating Procedures leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Currently work on Vcenter/ESXi 5.5 , 6.0 and 6.5 environment Provide assistance to wildcard products Virtual Storage Appliance and Hyperic Hewlett Packard Enterprise: 17 th August 2015– Feb 2016 Designation : Storage Solutions Consultant for Enterprise Storage (MSL Libraries and Autoloaders) Duties Prime responsible for handling incoming call for HP MSL Backup Storage Devices
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
PERSONAL SUMMARY A Confident, reliable, enthusiastic and an experienced professional with an extensive practical experience of working with EMC products and Vmware Virtualization. Possess a proven ability to administer, control the operations, maintenance, troubleshooting, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator who can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Currently looking for a suitable position with a company that offers excellent career development opportunities and interesting engineering challenges. CAREER HISTORY
Total Experience: 2years 10 months
Vmware Software India Private Limited: Feb 2016 – till date
Designation: Technology Consultant
Duties
Provide technical assistance/developer support in analyzing, diagnosing, replicating and
troubleshooting customers reported issues to resolution on APIs for VMware vSphere
platform by the means of phone, the Internet, e-mail and other electronic means
Communicate technically complex remedies, solutions or workarounds in a clear and
concise manner.
Create reproducible test cases, when necessary, for customer reported issues
report and submit product defects in the bug tracking system.
Reproducing customer reported issues in-house and responding back in a timely manner
regular follow ups with customers with recommendations, updates and action plans. Escalate issues in a timely manner according to Standard Operating Procedures
leverage internal technical expertise, including peers, mentors, knowledge base,
community forums and other internal tools, to provide the most effective solutions to
customer issues. Currently work on Vcenter/ESXi 5.5 , 6.0 and 6.5 environment Provide assistance to wildcard products Virtual Storage Appliance and Hyperic
Hewlett Packard Enterprise: 17th August 2015– Feb 2016
Designation : Storage Solutions Consultant for Enterprise Storage (MSL Libraries
and Autoloaders)
Duties Prime responsible for handling incoming call for HP MSL Backup Storage Devices
Providing immediate support and solution for the various issue of Enterprise Customers
Providing Support to AMS (American) Enterprise Customers
Wipro Technologies Pvt. Ltd: 13th January 2014 – 2nd August 2015 Designation : Storage Support Engineer (SSE) – Unified Support Division (USD – VNX) Duties Prime responsibility for handling auto generated cases from the EMC – VNX Arrays worldwide
Responsible for assisting peers and the Junior Engineers on technical and process aspects
Responsible for driving team for customer satisfactions
Responsible for conducting Technical Discussing ,Team Huddles , Mentoring the team and Technical Training for the fresh candidates
AREA OF EXPERTISE
EMC Storage Virtualization Backup Technology
TECHNICAL SKILLS
Languages & Web Development
C/ C++, C#, Java, HTML, CSS, JavaScript, PHP
Tools & Technologies
Virtualization: VMware VSphere 5.5,6.0,6.5 (Server Virtualization), EMC2 Unisphere/Navisphere, VERITAS NetBackup, Windows XP/7, Windows Server 2003, 2008 R2 Active Directory MSL backup technology