Padma International Tractors, Manvi INTRODUCTION In olden days, people used to walk from one place to another. Later on man invented wheel and has been successfully improving his ideas. After the in the industrial revolution considerable development many machines, unique sophistication, design and technology have come into existence. Four wheeler industries have undergone metamorphic changers in nineties which introduces new improved products in the market and few would have anticipated that the different types of wheeler would be in popularity with both sexes opting to our personal transport. Sonalika, which has a significant role in key sectors of the Indian economy, is consistently high performance. “Sonalika” tractors has been brought into the market and has been ranked among the top private sector companies in the country for few years. A spectacular rise in agricultural production along with government policies was closely associated with the increased use of high yielding seeds, chemicals and fertilizers, irrigation and mechanization. These inputs coupled with production incentives and accessed the credit and market. After independence, India has witnessed a tremendous growth in equipment adoption, development, manufacture utilization, after sales services and custom servicing. BAPUJI ACADEMY OF MANAGEMENT AND REASERCH 1
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Padma International Tractors, Manvi
INTRODUCTION
In olden days, people used to walk from one place to another. Later on man invented wheel and has been successfully improving his ideas. After the in the industrial revolution considerable development many machines, unique sophistication, design and technology have come into existence. Four wheeler industries have undergone metamorphic changers in nineties which introduces new improved products in the market and few would have anticipated that the different types of wheeler would be in popularity with both sexes opting to our personal transport.
Sonalika, which has a significant role in key sectors of the Indian economy, is consistently high performance. “Sonalika” tractors has been brought into the market and has been ranked among the top private sector companies in the country for few years.
A spectacular rise in agricultural production along with government policies was closely associated with the increased use of high yielding seeds, chemicals and fertilizers, irrigation and mechanization. These inputs coupled with production incentives and accessed the credit and market. After independence, India has witnessed a tremendous growth in equipment adoption, development, manufacture utilization, after sales services and custom servicing.
Agricultural equipment’s, machines and tools help man in increasing the productivity and profitability by timely farm operations. These come up with an effective utilization of costly inputs like seeds, chemicals, fertilizers and irrigation water through precise metering which in turn reduces the cost of operation, yielding more profitability and economic sustainability.
International Tractors Limited was incorporate on October 17, 1995 for the manufacture of
Tractors and has since then built a distinct position for itself in the Tractor industry. ITL is
manufacturing various Tractors of Sonalika brand between 30 H.P to 90 H.P, and CLASS
brand between 70 hp to 90hp. The tractors manufactured by company have secured a
reputation of performance, quality and reliability in the market because of their maximum
pulling power, minimum fuel consumption and low emission. All this makes ITL one of the
top five tractor selling companies in India. These tractors are also exported to various
countries including South Africa, Australia, Zimbabwe, Sri Lanka, Canada, Bangladesh,
Algeria, Zambia, Senegal, and Ghana
Bapuji academy of management and reaserch 1
Padma International Tractors, Manvi
INDUSTRY PROFILE
India is basically an agricultural country. Almost 70% of India’s population is engaged in
agriculture for their bread and butter. Since the Indus valley civilization, agriculture is the
main source of income. In the early age the use of tractor was very low. Green revolution was
the result of tractor and other input used in agriculture. Today India is the largest tractor
market estimating 300,000 tractors with annual growth rate of 13.3%. It means 7 tractors per
thousand. Today tractor industry is of about 5000 crores.
The beginning
The decade of 60’s in India saw a green revolution resulting in increase in both production
and productivity. With an emphasis on industrialization, the birth of Indian tractor too place
in 1959-60 when the imports were restricted. Total indigenous production of tractors by 1965
was just 6000.
With the successful introduction and acceptance of high yielding seeds, however, there was a
sudden upsurge in demand for tractors after 1967 and demand started multiplying at an
annual rate nearly 50%.
The second phase
Seeing the sharply growing demand, Tractor industry became the most sought in the country
and as many as 18 fresh entrants approached the govt. for setting up the manufacturing units.
The interest of a large majority however lay in quick profits through sale of imported tractors.
Nevertheless 6 new manufacturers did enter the tractor industry; 4 in private sector and 2 in
govt. combined output of 11 units had risen to 32000 by 1975
Bapuji academy of management and reaserch 2
Padma International Tractors, Manvi
The Maturing Years
With the entry of new units in 1970 and due to increasing govt. pressure, indigenization
picked up substantially after 1970 & by 1978 all most all the tractors manufacturer were
nearly indigenous.
A fillip to indigenization was also given by overall industrialization of the country, when a
large number of ancillary units were established and were in a position to supply a wide range
of components to the tractor industry.
The Present Scenario
The industry faced recession during 1992-93. Sales fell to 1.44 lac tractors from 1.50 lac
tractors during the year 1993-94. However there was a silver lining to the cloud. During
International Autotrac Finance Limited is a non-banking finance company approved by RBI.
IAFL provide finance to customers of International cars & motors limited in rural & semi
urban areas across India through customer friendly schemes.
Its parent company Sonalika Group ranks among the largest tractor & farm equipment
manufacturer in India
Business Plans of IAFL
First Phase: In the first phase, the area of operations will be in the state of Punjab, Haryana,
Jammu, H.P (Done).
Second Phase: In the second phase, the area of operations will be extended to other parts of
Northern India.
Third Phase: In the third phase, the area of operations will be extended to whole India.
DEALER NET WORTH:
The company has established a network of dealer equipped to attend all customer needs,
training demonstrations spare parts. After, sales service…….. Anything related to tractor
care. Dealer show rooms and dealer workshops are strategically located to provide prompt
after sales and service support.
A carefully selected dealer network ensures the high standards of excellence and reliability of
Sonalika in India. The company aims to provide the quality of service that Sonalika and
customers have always experienced efficient, quick of reliable.
Bapuji academy of management and reaserch 20
Padma International Tractors, Manvi OFFICE NETWORK:
The company has a network of area offices and depots in the country to facilitate sales and
service. Enquiries are looked into and attended to immediately by company officials.
ABOUT PADMA INTERNATIONAL TRACTORS
Padma international tractors is a sole trading concern dealing in automobile business since
2010 in manvi city under the name of “Padma international Tractors”.
Mr. Kona Basker had taken the dealership of sonalika tractors in the name of “Padma
international tractors.”
Padma Agency is the authorized dealer for sonalika tractors manufactured by sonalika
international tractors Company Ltd.
This firm came into existence with a view to serve the public with efficient sales and service
station for Sonalika tractors. The showroom of sonalika tractors is situated on RG road,
manvi. The service station is situated opposite the showroom. The service areas have been
upgraded as per company specifications.
Infrastructural Facilities:
1. Land and Building: The firm has a showroom and garage just opposite of the firm and
total area occupied by the firm in between 2500 sq.ft. to 2750 sq.ft.
2. Power: The electric power requirement of the firm is of 200 to 250 units per month. The
electric power consumed by the firm’s showroom is about 95 units and service station
like water washing of vehicles etc. take the power consumption of 95 to 105 units.
3. Machinery: The firm is well equipped with washing machine and special tools needed
for servicing the vehicles.
4. Man Power: The firm has sufficient staff of machines. There are 6 mechanics and 4
helpers and 2 foreman
Bapuji academy of management and reaserch 21
Padma International Tractors, Manvi OTHER STAFF OF THE FIRM
Dealer & owner Kona basker
Sales Manager Prakash
Computer Accountant Krishna Murthy
Work manager Basker
Fore Man Venkatesh
Asst. Fore Man Nagaraj, Gopi, Abdhul
Marketing strategies adopted by sonalika and its dealers:
According to Philip Kotler, a marketing strategy is a consistent appropriate and feasible set of principles through which a particular company hopes of achieve its long term customer and profit objectives in particular competitive environment.
A company’s marketing strategy have to take several factors into account including:
1) The company’s competitive size and position in the market.
2) The Company’s resources, objectives and policies.
3) The competitors marketing strategies.
4) The target market’s buying behavior.
5) The stage of the product life cycle.
6) The character of the economy.
We can gain further insight into the competitive area by classifying companies by the role. They play in the market with that of market leader.
Market leader strategies:
Bapuji academy of management and reaserch 22
Padma International Tractors, Manvi The sonalika Company Ltd. has the largest sale of tractors. It usually leads the other company in price changes, new product introduction, distribution coverage and promotional intensity.
The various marketing strategies adopted by sonalika company and its dealers are explained as below:
1) Demonstration and free test drive :When the company introduces a new product in the market, it demonstrates its vehicle to the customers and provides from test drive, with a view and educate them at dealer showroom.
2) Free service programed :
Free service coupons are provided with the purchase of new vehicle and if any parts are damaged with in the guarantee period, they are reported at free of cost by the dealer.
3) Free checkup campaign :
Once or twice in a year the dealer and service engineers of the company arrange free checkup campaign and the customers are educated about the efficient handling of the vehicle.
4) Advertisement :
With a view to create demand for the product in the mind of the customers and to improve the competitive strength, the company advertises its vehicles through various media such as T.V., Newspaper, Magazines, and Sign board etc.
5) Field staff :
Dealers will send their field staff to villages, rural and urban areas to educate the customers
about the uses of vehicle and also takes orders.
Bapuji academy of management and reaserch 23
Padma International Tractors, Manvi
SWOT ANALYSIS
STRENGTH:-
Human Resource Research & Development Physical Resources: - SAP, own IT
dept. Availability of finance Investors Relationship
WEAKNESS:-
Import of tractor implements Lack of advertisement regarding
their products
Bapuji academy of management and reaserch 24
Padma International Tractors, Manvi OPPORTUNITIES:-
Unexplored Markets for Exports :-Mexican & Brazilian markets
THREATS:-
o Competitorso High Maintenance costo Mainly used for agro-purpose
RESEARCH METHODOLOGY
Research can be defined as a scientific and systematic search for pertinent information on a
specific topic. According to Clifford Woody research comprises defining and redefining
problem, formulating hypothesis or suggested solutions; collecting, organizing and evaluating
data; making deductions and reaching conclusions and at last carefully testing the conclusions
to determine whether they fit the formulating hypothesis.
Research methodology is a way to systematically solve the research problem. It may be
understood as the science of studying how research is done scientifically.
Research design
A research design is the arrangement of conditions for collection and analysis of data in a
manner that aims to combine relevance to the research purpose with economy in procedure.
Bapuji academy of management and reaserch 25
Padma International Tractors, Manvi In fact, the research design is the conceptual structure within which research is conducted; it
constitutes the blueprint for the collection, measurement and analysis of data. One may split
the overall research design into following parts:
a) The sampling design which deals with the method of selecting items to be observed for the
given study.
b) The observational design which relates to the condition under which the observations are
to be made.
c) The statistical design which concerns with the question of how many items are to be
observes and how the information and the data gathered are to be analyzed.
d) The operational design which deals with the techniques by which the procedure specified
in the sampling, statistical and observational design can be carried out.
Data sources:
The task of data collection begins after a research problem has been defined and a research
design has been chalked out. While deciding about the methods of data collection, the
researcher should keep in mind two types of data:-
1. Primary data
The primary data are those data which are collected afresh and for the first time, and
thus happen to be original in character. Data was collected through questionnaire.
2. Secondary data.
The secondary data on the other hand, are those which have already been collected by
someone else and which have already been passing through the statistical process.
The researcher would have to decide which sort of data he would be using for his
study and accordingly he will have to select one or the other method of data
Bapuji academy of management and reaserch 26
Padma International Tractors, Manvi collection. The methods of collecting primary and secondary data differ since primary
data are to be originally collected, while in case of secondary data the nature of data
collection work is merely that of collection and compilation of information collected
through various newspapers, magazines and internet etc. In this research, I follow
both the method of data collection.
This research involves both primary and secondary sources of data collection.
The information was collected and assembled from various websites,
Research approach
The approaches mainly opted by the researcher to get the result include behavioral, survey,
focus group, observational, experimental approaches etc.
For conducting this research the main approach used was survey approach i.e. interviewing
the consumers.
Research instrument
The primary data was obtained during the course of doing research in a systematic manner
with the help of questionnaires and interviewing peoples.
Questionnaire method: this method of data collection is quite popular, particularly in case of
big enquires. In this method a questionnaire is sent to the persons with a request to answer
and return the questionnaire. A questionnaire consists of a number of questions in a definite
order on a form or a set of forms.
The questionnaire used by me for the purpose of data collection was of structured type. It was
designed keeping in mind the research problem which included close ended questions. The
questionnaire was given to the respondents who were expected to read and understand the
Bapuji academy of management and reaserch 27
Padma International Tractors, Manvi questions and write down the reply in the space meant for the purpose in the questionnaire
itself.
Sampling unit
Sampling unit refers to smallest possible individual eligible respondent. In my study the
sampling unit is single individual user of tractor.
Sampling size
This refers to the total number of respondents selected from the universe to constitute a
sample. The size of the sample should neither be excessively large, nor too small. It should be
optimum. An optimum sample is one which fulfills the requirement of efficiency,
representativeness, reliability and flexibility. The sample size for my research is hundred
respondents.
Sampling frame
Frame is the list of respondents i.e. list of all the users of different tractors
Data Analysis and Interpretation
For the purpose of analyzing, raw data was summarized in a master table and from this table
the results have been carried out. The questions having multiple/alternative choices. In case
of ranking questions the total score has been added and final ranking is given. In case of
checklist questions the average of total no 50. of responses was calculated. In case of
explanatory questions, the general suggestions were summarized.
LIMITATIONS TO THE RESEARCH
Bapuji academy of management and reaserch 28
Padma International Tractors, Manvi As the data will be collected through questionnaire, there are chances of biased
information provided by the respondents.
The survey is limited only to Manvi Taluk, Raichur district
As the sample size is small compared to the total population the outcome
cannot be generalized.
Respondents are basically villagers they usually not take more emphasis on
these questions.
ANALYSIS
Tractor usage-purpose
Frequen
cyPerce
nt
Valid Perce
nt
Cumulative
Percent
Agriculture
41 83.3 83.3 83.3
Industrial purpose
2 3.3 3.3 86.7
Loading and unloading
7 13.3 13.3 100
Total 50 100 100Table number 1
Tractor usage-purpose
Bapuji academy of management and reaserch 29
Padma International Tractors, Manvi
83%
3%
13%
agriculture industrial purpose loading and unloading
The field survey clearly indicates that the profession of the customer plays an important role on the purchase of tractors. The above table shows that out of 50 respondents, 83% respondents are from as agriculture 14% respondents are from loading and unloading and 3% respondents are used industrial purpose. The agriculturists have purchased the tractors and therefore agriculture is the main profession
FACTORS INFLUENCING TO PURCHASE THE TRACTOR
Frequen
cyPerce
nt
Valid Perce
nt
Cumulative
Percent
Friends and relatives
12 23.3 23.3 23.3
Company representatives
16 33.3 33.3 56.7
Dealers 22 43.3 43.3 100Total 50 100 100
Table number 2
FACTORS INFLUENCING TO PURCHASE THE TRACTOR
Bapuji academy of management and reaserch 30
Padma International Tractors, Manvi
23%
33%
43%
friends and relatives company representatives dealers
It was found that among 50 respondents 43% respondents of them were in group of company dealers, 23% respondents of them were in group of friends and relatives, remaining were in the groups of from company representatives. Most of the people are buying tractors from the dealers.
SATISFACTION LEVELS
Frequenc
yPercen
t
Valid Percen
t
Cumulative Percent
Yes 48 96.7 96.7 96.7No 2 3.3 3.3 100Total
50 100 100
Table number 3
As per the study most of the respondents are satisfied with the sonalika tractors
Bapuji academy of management and reaserch 31
Padma International Tractors, Manvi
VEHICLE PERFORMANCE
Frequen
cyPerce
nt
Valid Perce
nt
Cumulative
Percent
Features 7 10 10 10Low maintenance
22 43.3 43.3 53.3
After sales services
8 16.7 16.7 70
Fuel consumption
11 26.7 26.7 96.7
Others 2 3.3 3.3 100Total 50 100 100
Table number 4
The chart showing vehicle performance
Bapuji academy of management and reaserch 32
Padma International Tractors, Manvi
10%
43%
17%
27%
3%
features low maintenance after sales services fuel consumption 5
As per the study it reflects that most of the respondents goes for the sonalika tractors because the maintenance cost of the sonalika tractor is low and the fuel consumption is good
As per the study 40% of the respondents are satisfied with the maintenance cost and the 10% of the respondents are dissatisfied with the maintenance cost of the sonalika tractor
AWARENESS ABOUT POWER STEERING
Frequenc
yPercent
Valid Percent
Cumulative Percent
Yes 50 100 100 100Table number 6
All the respondents of the survey are known about the power steering available for the sonalika tractor
Bapuji academy of management and reaserch 34
Padma International Tractors, Manvi FINANCING OPTIONS
Frequenc
yPercen
t
Valid Percen
t
Cumulative Percent
Yes 28 56.7 56.7 56.7No 22 43.3 43.3 100Total
50 100 100
Table number 7
As per the study 57% of the respondents needs the financial help for purchasing of tractor and 43% of the respondents do not need the financial help
The chart showing the performance of safety features
23%
17%53%
7%
excellent verygood average bad
As per the study the performance of the safety features 53% of the respondents says average and 17% of the respondents says very good and 23% of the respondents says excellent. And 7% of the respondents says bad.
The chart showing the Quality of service provided by dealers
20%
33%
47%
extremely satsfied satisfied neutral
As per the study most of the respondents are neutral about the free service and 33% of people are satisfied with the free service of sonalika tractors
VALUE FOR SERVICE
Frequen
cyPerce
nt
Valid Perce
nt
Cumulative
Percent
Very good 11 20 20 20Good 18 36.7 36.7 56.7Economical
19 40 40 96.7
Low 2 3.3 3.3 100Total 50 100 100
Table number10
Bapuji academy of management and reaserch 37
Padma International Tractors, Manvi
The chart showing the value for service
20%
37%
40%
3%
very good good economical low
As per the study the customer perception about the charges of the service 40%of the respondents says it’s economical and 37%of the respondents says good.
VEHICLE DURABILITY
Frequenc
yPercen
t
Valid Percen
t
Cumulative Percent
Very good
8 10 10 10
Good
26 56.7 56.7 66.7
Fair 16 33.3 33.3 100Total 50 100 100
Table number 11
Bapuji academy of management and reaserch 38
Padma International Tractors, Manvi
The chart showing vehicle durability
10%
57%
33%
very good good fair
As per the study the most of the customers satisfied regarding the condition of vehicle because the maintenance cost is also low
AVAILABILITY OF GENUINE SPARES
Frequenc
yPercen
t
Valid Percen
t
Cumulative Percent
Strongly agree
21 40 40 40
Bapuji academy of management and reaserch 39
Padma International Tractors, Manvi Agree 22 46.7 46.7 86.7Disagree
7 13.3 13.3 100
Total 50 100 100 Table number 12
The chart showing the availability of genuine spares
40%
47%
13%
strongly agree agree disagree
As per the study most of the respondents are agree that the authorized service station has sufficient and genuine spares
AVAILABILITY OF ALL SPARES ON TIME
Frequenc
yPercen
t
Valid Percen
t
Cumulative Percent
Yes 25 50 50 50No 25 50 50 100Total
50 100 100
Bapuji academy of management and reaserch 40
Padma International Tractors, Manvi Table number 13
As per the study it says half of the people agrees and half of the people disagree regarding the availability of all spares on time with dealers.
DEALER RELATIONSHIP
Frequenc
yPercen
t
Valid Percen
t
Cumulative Percent
Yes 13 26.7 26.7 26.7No 37 73.3 73.3 100Total
50 100 100
Table number 14
As per the study most of the respondents do not have any problem with authorized service station
PRODUCT RECOMMENDATION
Frequenc
yPercen
t
Valid Percen
t
Cumulative Percent
Yes 40 83.3 83.3 83.3No 10 16.7 16.7 100Total
50 100 100
Table number 15
Bapuji academy of management and reaserch 41
Padma International Tractors, Manvi As per the study most of the respondents are happy with the performance of the sonalika tractor so they are recommended to buy the sonalika tractor to others.
DEALER SERVICE RANKING
Frequen
cyPerce
nt
Valid Perce
nt
Cumulative
Percent
Mechanical service
4 6.7 6.7 6.7
Availability of spares
22 43.3 43.3 50
Warranty 7 13.3 13.3 63.3Maintenance
9 20 20 83.3
Re-sale value
8 16.7 16.7 100
Total 50 100 100 Table number 16
The chart showing the dealer service ranking
Bapuji academy of management and reaserch 42
Padma International Tractors, Manvi
7%
43%
13%
20%
17%
mechnical service availability of spares warrentymaintenance re-sale value
As per the study according to the ranking of the sonalika tractor most of the respondents are rated about the availability of the spares and rating is very low for the resale value of the sonalika tractors.
SUGGESTIONS:
1) Many consumers felt that the price of Sonalika tractors in very high.
Therefore they suggested for a reduction in the price of Sonalika tractors.
2) Sonalika Company should adopt latest technologies for further improvement
of the fuel efficiency of its tractors.
3) The users have complaint regarding after sale service of the dealers has
highly unsatisfactory, it is suggested that the company should advice the
dealers to render better after sale service to its customers.
Bapuji academy of management and reaserch 43
Padma International Tractors, Manvi 4) It has been suggested that to create awareness & popularize its tractors
Sonalika Company should go for frequent advertisements in magazines
newspapers, hoardings and T.V. advertisements.
5) The company should assure ready availability of spare parts through the
dealers.
6) The price of spare parts is also expensive as compare to competitor’s spare
parts. Hence it is suggested that the company provides necessary spares at
reasonable prices.
CONCLUSION
Sonalika has various advantages over its competitors such as low fuel
consumption, high speed, low maintenance cost, & easy availability
As tractor is meant for pulling load, sonalika has all these qualities to pull
maximum load due to high backup torque.
Bapuji academy of management and reaserch 44
Padma International Tractors, Manvi People prefer Farmtrac and Ford tractors as per the study and people like
engine performance as the main consideration of purchasing tractors.
They basically affected by the displays in providing information
regarding new products so company should create some awareness
regarding this and make some hoarding on roads to attract tractor users
with new features mention on it.
Respondents are basically from rural areas so they are not affected by the
newspapers, because in their daily life they never spent time on
newspaper and their purchasing decision followed by dealers, social