Something’s afoot in interloan David Reid Government Technology Services.

Something’s afoot in interloan

Something’s afoot in interloan

David ReidGovernment Technology Services

Department of Internal Affairs

Interloan traffic

• Request plateau

• 9.8% drop in 2010

100000

105000

110000

115000

120000

125000

130000

2005 2006 2007 2008 2009 2010

z

• NUC outage

• Christchurch quake

• Lost messages


Request types

• 1999 60/40 split

• 2010 58/42 split

• EPIC 2004/5

• Big Deals

• Dampened demand

30.0%

35.0%

40.0%

45.0%

50.0%

55.0%

60.0%

65.0%

Jan-

06

Mar

-06

May

-06

Jul-0

6

Sep-0

6

Nov-0

6

Jan-

07

Mar

-07

May

-07

Jul-0

7

Sep-0

7

Nov-0

7

Jan-

08

Mar

-08

May

-08

Jul-0

8

Sep-0

8

Nov-0

8

Jan-

09

Mar

-09

May

-09

Jul-0

9

Sep-0

9

Nov-0

9

Jan-

10

Mar

-10

May

-10

Jul-1

0

Sep-1

0

Nov-1

0

Loan

Copy


Request creators

• 2006o Universities 35.5%o Public libraries 25.6%o Government 14.3%

4%12%

9%

2%

8%

30%

8%

27%Business

Government

Health

Other

Polytechnic

Public

Research

University

• 2010o Public libraries 30%o Universities 27%o Government 12%


Request suppliers

• 2006o Universities 40.2%o NLNZ 23.6%o Public 15.4%

• 2010o Universities 29%o NLNZ 21%o Public 23%

4%9%

21%

2%6%

24%

4%

30% Government

Health

National

Other

Polytechnic

Public

Research

University


Turnaround times

• Turnaround improved 13.6%• Copy worse 2007-2009• Question over 2010 figures

1.0

1.2

1.4

1.6

1.8

2.0

2.2

2.4

2.6

2005 2006 2007 2008 2009 2010

Loans

Copies

Average

• Loan request improvement• Fewer copy requests =

resources to supply loans?


Success rates

• Te Puna libraries 88% success

• University of Auckland 90%

• Difference in type and needs

• Osmosis project of minimal impact

• Not yet broad enough reach

• Potential research topic


Innovations

• Trans Tasman Interlendingo 9.8% of traffico NZ requests 55/45 copy/loano Australian requests 51/49 copy/loano 89% success rate on NZ requestso 49% success on Australian requests

Copyright

Krall’s theory of hydrophobia

o Get involved!


Innovations

• Electronic supplyo Ariel & DocStoreo DocStore uses application & output of MFDso Secure web delivery

• D-I-Y Interloanso Lincoln Universityo Ever changing clientele, need to traino Better quality data, reduced need to modify datao A way to seek efficiencies


NZ environment

• 321o Integration of NLNZ operations into DIAo Issues

New technical environment

Loss of messages

Service availability

o Interloan operation unchangedo Dedicated staffo Delivering exceptional levels of service


NZ environment

• Library Consortium of NZo Will implement a local ILL systemo Operating modelo TESTING!!o Gateway environmento Maintenance & support


NZ environment

• Leadershipo Loss of knowledgeo Many new faces at trainingo Link training to professional registration?

• BONUS Pluso Australasian borrowing consortiumo Massey joined July 2009o 25% reduction in loans through TPIo End-user requesting


NZ environment

• Auckland Cityo Able to share resources using local catalogueo 2008 & 2009 met 17/18% of loan needso Traffic will probably disappear from TPI

• Kotuio Shared library systemo Interloan not an essential functiono Better served by a national utility


NZ environment

• Christchurch quakeo Libraries closedo UC free access to e-books & online journalso Sept/Oct 2009 copy requests 54%o Sept/Oct 2010 29%o Loan requests increasedo Minor supply roleo Will implement a local ILL systemo Tailored services & reduced costs


Standards

• ISO-ILL protocolo Review & update failed 2004o 2008 retained as a standardo No further work,will never be revisedo Used widely in Australia, Canada & NZo Support led by respective national librarieso Process to update slow & overtakeno Cannot send embedded URLo Applications & services moving to the “cloud”


Related matters

• Request Transfer Messageo OCLC & National Library of Australiao Directs requests to delivery systemso Still requires something like TPIo Limited implementation

• Rethinking Resource Sharingo US-based librarians advocating changeo Forums in Hanover & Brisbaneo A manifesto NZ community needs to consider


The Future

• A place in the digital world?o Traffic plateauedo Vast array of electronic materialo Reviews, mergers & closureso Australia & US showing traffic growth

• Compete or compliment?o Slow change, bureaucratic, dictates of funderso Play a complementary roleo A gateway to supplierso New thinking required


Conclusion & key challenges

• Significant ILL traffic, mostly over TPI

• Need to refresh & bolster operations

• Gateway operations

• Loosen the shackles

• Overcome real or perceived obstacles

Thank youThank you

[email protected]

Something’s afoot in interloan David Reid Government Technology Services.

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public libraries

public government0

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