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Safety Quality Service Relationships Performance
SOMCService Dashboard – FY 13
Patient-Centered Perfection is the Goal Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
Improve Patient Perception of Care – PRC Indicators Inpatients
How Would you Rate the Courtesy and Friendliness Shown by all Hospital Employees
100th ? 90 90 90 92 94 94 94 94 92 93 95 95 95
HCU Overall Quality of Care
100th 73 77 77 77 88 87 82 84 83 81 84 85 85
Maternity Overall Quality of Care
100th 62 71 74 76 78 79 85 85 85 84 91 93 93
MSCU Overall Quality of Care
100th 88 93 89 86 81 89 86 87 76 64 73 73 73
OCU Overall Quality of Care
100th 56 53 59 64 70 78 79 79 84 91 89 89 89
PCU Overall Quality of Care
100th 89 86 86 91 92 89 86 86 89 93 93 93 93
Rehab Care Unit (Inpatient) Overall Quality of Care
Tasklist ? = Explanation/Calculation HC = Hospital Compare
$
SOMCService Dashboard – FY 13
Patient-Centered Perfection is the Goal
Safety Quality Service Relationships Performance
Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
Improve Patient Perception of CareInpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)
During This Hospital Stay, the Hospital Staff Took my Preferences and Those of my Family or Caregiver into Account in Deciding What my Health Care Needs Would be When I Left the Hospital
B.L. HC ? N/A
When I Left the Hospital, I had a Good Understanding of the Things I was Responsible for in Managing my Health
B.L. HC ? N/A
When I Left the Hospital, I Clearly Understood the Purpose for Taking Each of my Medications
B.L. HC ? N/A
Tasklist ? = Explanation/Calculation HC = Hospital Compare
$
SOMCService Dashboard – FY 13
Patient-Centered Perfection is the Goal
Safety Quality Service Relationships Performance
Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
Improve Patient Perception of Care – PRC Indicators
Ambulatory Surgery Overall Quality of Care
100th ? 88 84 90 86 88 86 82 82 81 88 90 91 91
Emergency Services Overall Quality of Care
100th ? 66 49 41 40 38 41 45 26 29 37 47 47 47
Urgent Care Portsmouth Overall Quality of Care
100th 78 79 79 79 78 77 76 79 79 79 80 80 80
Urgent Care Wheelersburg Overall Quality of Care
100th 62 64 71 73 80 84 90 88 86 91 92 91 91
Waverly Urgent Care & Specialty CenterOverall Quality of Care