Solution Details SAP ® Event Management rapid-deployment solution for order tracking and exception management.

Solution Details

SAP® Event Management rapid-deployment solution for order tracking and exception management

© 2011 SAP AG. All rights reserved. 2

Contents

Introduction to SAP Rapid Deployment Solutions

Overview of the Solution

Solution in Detail Order Tracking and Exception Management for Sell-from-Stock Order Tracking and Exception Management for Purchase-to-Order Order Tracking and Exception Management for Make-to-Order

Service Delivery

Technical Details

Introduction to SAP Rapid Deployment Solutions


Today’s reality…

“

“

Statistics state that up to 70% of IT projects run late, over-budget, or do not meet planned goals…Consequently, implementation risk is a critical factor…From “Introducing Packaged Solutions” by Michael Krigsman

Now when companies think about implementing an application, they really want to implement an integrated solution. Henry D. Morris, Senior Vice President of Worldwide Software and Services, IDC

Customers today want choices in how they scope, configure, and deploy business software. Peter M. Russo, Managing Director of Pierre Audoin Consultants


You want to…

… ensure the most predictable and fastest time to business value

… deliver the integration the business demands to start and grow without compromises

… choose from a modular ready to use portfolio of solution, deployment and pricing options


SAP and a global partner ecosystem offer Rapid Deployment Solutions to meet specific business needs…

Software

Quickly address the most urgent business processes

Content

SAP best practices, templates and tools make solution adoption easier

Enablement

Guides and educational material speed end user adoption

Service

Fixed scope and price provides maximum predictability and lowers risk

SAP Rapid Deployment Solutions

Service

Software

Enablement

Content

RAPID DEPLOYMENT

SOLUTIONS


… which allow predictability, out-of-the-box integration and adoption choices as business demands

Predictability Fast value in days/weeks Fixed cost and fixed best practice scope

Integration Integrated start and growth options Immediate and future IT and business processes

landscape integrity

Choice Modular packages to meet specific business needs

and allow individual adoption paths Flexible licensing and deployment options

SAP Rapid Deployment Solutions


Why have customers chosen SAP Rapid Deployment Solutions?

8

Weeksto go-live

15%

Reduction in project costs

4

Week implementation


Delivered by SAP or qualified partners

Large Global Partner Ecosystem maximizes availability of and choice within the Rapid Deployment Solutions portfolio

System integrators and value-added resellers provide industry and LoB specific capabilities and expertise

Cloud partners provide the deployment options to match your business needs


SAP Rapid Deployment Solutions define a new standard for business solution adoption across the SAP Portfolio

On demand

On premise

On device

Deployment

Business Solutions

Analytics

Technology

Solution Portfolio Industry & LoB

HANA

Mobility

Innovations


SAP Rapid Deployment Solutions support all use cases along your adoption path

From zero to ERP baseline in one goIndustry & geography-ready

New business and user capabilities – that fit with your existing footprint

LoB or industry-specific, mobile, business analytics, collaboration

Start

Grow, extend, innovate

Predictability Integration Choice


Get the most out of your business – NOW!

Quickly meeting your most pressing business needs on unprecedented predictability to adopt and manage business solutions

Enabling strategic business adoption paths with out-of-the-box integration for start and grow options as your business demands

Giving choice by providing a modular and well defined portfolio of solution options together with a Global Partner Ecosystem

Overview of the solution


Business challenges There is a solution

SAP Event Management

Sophisticated tracking & tracing – quick and affordably

CostFire fighting, demurrage and expedition costs, high safety buffers and operation efforts

TimeCycle time, undetected delays, late delivery

RiskNo risk awareness due to lack of visibility. Little transparency on issues in your order-to-cash cycles

Extensive tracking & tracingSAP EM allows process monitoring, automated exception resolution, proactive alerting as well as extensive reporting - in one single solution

VisibilityOffers visibility on processes, assets as well as performance along your entire supply chain


Business process scope covered

* Not covered in rapid-deployment solution scope, except for all set up activities for the communication and extraction of data to SAP Event Management.

SAP ERP application* SAP EM application

Automatic confirmation of events through seamless integration with SAP ERP

For each sales order item, the relevant attributes and milestones are reflected

Visibility through an easy-to-use and role-based Web UI

Pre-defined reaction to unexpected and overdue events, including exception notification to stakeholders


Business benefits Measurable successYou can measure the success:

Benefits for you

This rapid-deployment solution helps you to:

TransparencyIncrease customer satisfaction by improved transparency and meeting your customer’s expectation regarding on-time, in-full deliveries

Management by exceptionReduce process handling costs due to management by exception, instead of monitoring smoothly running processes

Performance IndicatorsIncrease customer service and satisfaction and reduce operation costs through visibility in your order fulfillment processes

Solution In DetailBusiness Processes

1. Order Tracking and Exception Management for Sell-from-Stock2. Order Tracking and Exception Management for Purchase-to-Order3. Order Tracking and Exception Management for Make-to-Order




What’s included Business benefits Get transparency to all major milestones in an sell

from stock process Improve efficiency in your sales fulfillment

processes through status tracking Improve customer service through advanced

transparency Management by exception: lets you focus on your

really important tasks, instead of monitoring smoothly running processes

Order Tracking and Exception Management for Sell-from-Stock: Scope and Benefits

Tracks the basic order fulfillment and settlement document chain consisting of sales order, deliveries, shipments (optional), invoice and payment.

Monitors that events happen -or don’t happen- as planned, and allows reacting to expected and unexpected events. Triggers alerts in case of deviation s from the plan to inform the respective stakeholders.

Offers a flexible Web UI to get a fast and effective overview of the different statuses during the business process. Using a wide range of selection criteria, you can search for those sales orders you are currently interested in.


Order Tracking and Exception Management for Sell-from-Stock

Key process flows covered Creating a representation for each

relevant sales order item Reporting set and release of credit,

billing and delivery blocks Reporting delivery creation and the

corresponding goods issue event. Reporting an unexpected event in case of a change of the delivery quantity

Reporting shipment plan, shipment start and end as optional events in case these are available within SAP ERP as well as a shipment delay by the forwarding agent from the SAP EM Web UI as an unexpected event

Reporting billing creation and the transfer to accounting

Reporting incoming payment Consolidated event overview list of the sell-from-stock scenario




What’s included Business benefits Enlarge transparency to all major milestones in a

sell-from-stock scenario A combination of the different process variants is

possible on sales order item level

Order Tracking and Exception Management for Purchase-to-Order: Scope and Benefits

In this process further steps are tracked in addition to the steps covered in the order tracking and exception management process for sell-from-stock (prerequisite to implement this scenario)

The process starts again with the sales order creation; however, before creating the delivery, a purchase process takes place

The following expected events: purchase order create and purchase order goods receipt are included in this solution


Order Tracking and Exception Management for Purchase-to-Order



billing and delivery blocks Reporting purchase order creation

and according goods receipt. Reporting the unexpected events purchase order change and purchase order cancellation

Reporting delivery creation and the corresponding goods issue event. Reporting an unexpected event in case of a change of the delivery quantity



Reporting incoming payment Consolidated event overview list of the purchase-to-order scenario




What’s included Business benefits Enlarge transparency to all major milestones in a

make-to-order scenario A combination of the different process variants is

possible on sales order item level

Order Tracking and Exception Management for Make-to-Order: Scope and Benefits

In this process further steps are tracked in addition to the steps covered in the order tracking and exception management process for sell-from-stock (prerequisite to implement this scenario)

The process starts again with the sales order creation; however, before creating the delivery, a production process takes place

Additional events for production like production release or production finish as well as some unexpected events are available


Order Tracking and Exception Management for Make-to-Order



billing and delivery blocks Reporting production creation,

production release, start and end of the production process. Reporting the unexpected events production change and production cancel.

Reporting delivery creation and the corresponding goods issue event. Reporting an unexpected event in case of a change of the delivery quantity.



Reporting incoming payment Consolidated event overview list of the make-to-order scenario

Service Delivery


Implementation Testing Key User Training

Successful rollout and adoption Configuration documentation

Go live in as little as four weeks

Start RunDeploy

Expectations

1 3

Project management Kick-off workshop participation Preparing technical

infrastructure

Mutually-approved scope document

Working SAP system

User-acceptance testing Onsite and remote support

Superior support to ensure smooth functioning

2

Note: This slide represents a typical deployment. Exact details may differ according to solution.

Results


Pre-defined Services for Rapid Deployment Solutions

Your path to Go-Live: fast, efficiently and at predictable cost Fixed-price Implementation Services Pre-defined Project Methodology Ready-to-use Accelerators

Start RunDeploy1 32

Project management Kick-off workshop participation Preparing technical infrastructure

Accelerators / Deliverables Consulting Delivery Guide Project schedule WBS Service Delivery Model, roles and

responsibilities Request for consultants template Process descriptions Process-flow-documents Kick-off presentation Consumption Guide Pre-delivery requirements and

checklist


Solution Realization Master Data Load Refinement Workshop &

Refinement Realization Knowledge Transfer to Key Users

Accelerators / Deliverables Installation guide Solution Documentation Solution Manager content Best-Practices content

(pre-configuration) Configuration activities Consulting Delivery Guide Implementation Content

Performance Tests End User Training Sign off of solution Go-Live Preparation Go-Live Post go-live support and activities Improvements and road map

workshop

Accelerators / Deliverables Test cases Deliverable acceptance forms Training Materials –

Process-flow recordings etc. Go-Live Checklist


Configuration Guide

Scoping Questionnaire

Kickoff Workshop

Project Schedule

Support PortalCheck Lists

Implementation methodology

Start RunDeploy1 32



Project plan and timelines

Prepare Project

Kick off workshop

Select Options

Check Installation

SAP involvement Customer involvement

Start RunDeploy1 32

Activate Solution

Confirm Solution

Acceptance Testing

Train Key Users

Set up Customer Data

Transport

End-user Training and Organisation Change Management

Prepare Production

Project Sign-off &Support



What’s included – Service scope

Go Live in four Weeks

SAP will deliver the following:

Hold a scoping workshop to understand your detailed requirements and finalize the detailed scope of the project together with you

Maintain the configuration of the designed solution together with a detailed documentation of the implementation

Review the coding templates together with you and check for necessary adjustments

Train your key users for the set up which is provided with this rapid-deployment solution

A special step-by-step guide describes each activity during the deployment


What does SAP deliver? What do you have to do?Activities out of SAP scope: Installation of SAP EM system Set up of further system landscapes for quality, production

etc. Custom development Integration to 3rd party/legacy systems Mobile infrastructure integration and setup Advanced analytics based on the extraction of SAP EM

towards SAP NetWeaver Business Warehouse

Key deliverables

Activities in scope: Provide Project Plan documentation Set up model RDS in customer's sandbox Conduct RDS Process Adoption Workshops Create Scoping document Support system landscape set up Configuration of SAP EM Testing support Training of project team members Cutover planning support Go-Live support


Project team: SAP

SAP Project Lead Serves as a central contact person, from project

initiation to going live and support On the SAP side, responsible for functional project

management, coordination, support and coaching of the customer’s project manager, and so on

SAP Consultants Responsible for implementation of the agreed upon

scope for the rapid-deployment solution


Project team: customer

Leading Project Manager Serves as a central contact person, from project initiation

to going live and support On your side: responsible for functional and commercial

project management, coordination, overall project controlling, preparation of steering committees, and so on

Basis staff Especially responsible for the installation and administration

of the development and productive system landscapes

Functional department staff / key user Responsible for workshops, questions from SAP,

end-user training, and possibly as a power user for simple configurations

Specialized Staff (Optional) Responsible for further specialized areas such as customization and configuration

Technical Details


System requirements

SoftwareThere are different options released: SAP Event Management as an Add-On to SAP ERP:

– SAP EhP5 for SAP ERP 6.0 and SAP EhP1 for SAP Event Management 7.0

– SAP EhP4 for SAP ERP 6.0 and SAP Event Management 7.0

SAP Event Management stand-alone:– SAP Event Management 7.0 or SAP EhP1 for SAP Event Management 7.0

installed on SAP NetWeaver integrated with SAP ERP 6.0 or SAP EhP5 for SAP ERP 6.0

– SAP Event Management as part of SAP EhP1 for SAP SCM 7.0 integrated with SAP EhP5 for SAP ERP 6.0

HardwareSee Installation Guide for SAP Event Management – available at: http://service.sap.com/instguides

Operating systemSee Installation Guide for SAP Event Management – available at: http://service.sap.com/instguides

DatabaseSee Installation Guide for SAP Event Management – available at: http://service.sap.com/instguides


RDS EM for order tracking and exception management

SAP EM standalone on an SCM instance

EM part of the RDS can be deployed almost fully automated

SAP EM

…

SAP EhP1 for SAP SCM 7.0

SAP EM as add-on with SAP ERP 6.04

Only manual implementation of the RDS is supported

EhP 4 for SAP ERP 6.0

Almost fully automated deployment of ERP part on ERP 6.05

Only manual deployment of ERP part on ERP 6.0


SAP EM standalone on a pure SAP NetWeaver

EM part of the RDS can be deployed

Almost fully automated on SAP EM 7.01

Only manually on SAP EM 7.0

EhP 2 for

NetWeaver

7.0

SAP EM as add-on with SAP ERP 6.05

Almost fully automated implementation of the RDS


RFC RFCRFC

RFC

Option 1 Option 2 Option 3 Option 4

EM standalone options

SAP ERP 6.0

EhP 1 for

NetWeaver

7.0

oror


System Landscape

SAP ERP SAP EM

Data flows

Legend:

Required components Optional

Extraction of data via qRFC

SAP Solution Manager

Tool-supported implementation of rapid-deployment solution

SAP EM Core ServicesRule Processor

Event ControllerEvent ProcessorExpected Event Monitor

SAP ERP ServerSell-from-Stock

Purchase-to-OrderMake-to-Order

Visit us: http://service.sap.com/solutionpackagesContact us: [email protected]

SAP Rapid-Deployment solutionsThe fastest way to run your business better

Solution Details SAP ® Event Management rapid-deployment solution for order tracking and exception management.

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