Sokharoth hotel

WELCOME

TO

SOKHA ROTH HOTEL 1

LEARNING OBJECTIVE

After this session, participants will know:The Hotel ProfileHotel Product Knowledge Who Is who Hotel Policy Benefit Review Performance Review Other Resources

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THE HOTEL PROFILE

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FOUNDED

SOKHA ROTH HOTEL & SPA

Founder : Mr Saing Sophal

Founded : Mrs Lin Monroth

Architect :

Land Size : 43m X 87.50m = 3762 m2

Opening : August 1, 2014

Hotel Type : 4-Star Hotel

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Who Is Who 5

ORGANIZATION CHART SOKHA ROTH HOTEL

Mr Thanh Ro

General Manager

Mr Mout Sony

Finance Mgr

Mr Samnang

Human Recourse

Ms Tann Limang

Sales Exucutive

Ms Song Soling

Front Office Mgr

Mr Tao Savouen

Restaurant Mgr

Engineering Spa IT

Mr Chhorm Hong

HKM

Mr Mengkieng

Ex. Kitchen

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Mr Saing Sophal

Mrs Lin Monoroth

WHERE TO REACH US!

SOKHA ROTH HOTEL & SPA

St 66, Sala Kanseng Village, Svay Dangkum Commune,

Siem Reap, Kingdom of Cambodia

Tel: 063 968 867; Fax: 063 967 867

Email: [email protected] |Website: www.sokharothhotel.com

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Map

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BUILDING CONFIGURATION1. SOKHA ROTH Hotel

There is a three- storey in this building Ground Floor – Surrounding garden, and

Restaurant & Bar, Receptionist, Lobby, Fitness Centre and 13 Guest Room

First Floor – 23 Guest rooms Second Floor – 21 Guest rooms

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SOKHA ROTH HOTEL

The ultimate comfort is reflected in our Hotel designed Sokha Roth Hotel comes with three-storey, Consist of 57 guest Rooms and Food & Beverage outlets such as Restaurant, Bar and Lounge Deluxe Room and Family Room.

GENERAL DESCRIPTION

Number of Rooms

: 57

Roomfeatures

:All guest Rooms and Family are standard and provided with: Bathroom – Air-conditioning, Private Safe, Mini Bar, Cable Television Channel, Coffee, Sugar, 2 water bottles and Green tea making facilities.

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FAMILY ROOMOur Family Room, 34sqm, Double bed plus Single bed is equipped with comfort & private fixture bathroom, complemented by facilities and amenities to cater and leisure travelers.

Room type : Family

Number of rooms

: 03

Room features

: Air-conditioning, Coffee / Tea making facilities, Private Bathroom, Balcony, Hot and 2 bottles water, Mini-bar, Internet access, In-room safe, Cable TV channels and Large writing desk.

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DELUXE ROOMOur Deluxe Room, 31sqm, provide nice view with private balcony, fixture bathroom, complemented by facilities and amenities to cater for the international business and leisure travelers.

Room type : Deluxe Room

Number of rooms

: 54

Room features

: Air-conditioning, Coffee / Tea making facilities, Private Bathroom, Balcony, Hot and cold water, Mini-bar, Internet access, In-room safe, Cable TV channels and Large writing desk.

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ROOM TARIFFALL RATE ARE IN USD

Room Type Public Rate Selling Rate

Nett Rate Promotion Rate Extra Bed

Deluxe Sgl/Twn City View USD 120 USD 75 USD 60 USD 20

Deluxe Sgl/Twn Pool View USD 140 USD 80 USD 65 USD 20

Deluxe Sgl/Dbl Pool View USD 140 USD 80 USD 65 USD 20

Deluxe Family USD 200 USD 140 USD 110 USD 20

Check in 2:00pm and Check out 12:00pm

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ROOM FEATURE Air-conditioning with individual remote

control 24-hour room service Twice-daily housekeeping service Making-up mirror Business desk In-room internet access (Wireless) In-room safe Bathrobes Bathtub Disposal slippers Hair dryer Cable TV channel Mini-bar Tea/Coffee making facilities Laundry and dry cleaning service Wake-up call

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GUEST SERVICES Business Centre Airport Limousine Service Concierge Service Car Parking Gardens and Pool View Restaurants and Lounge & Bar 24 hours Room Service Laundry and Dry Cleaning Service Flower Arrangement• Fitness Centre 67 sqm Outdoor Swimming Pool 120 sqm Indoor Swimming Pool

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RESTAURANT & BAR

Lobby Sokha Roth Lounge Bar Poolside Chhok Roth Restaurant

picture

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THE CHHOK ROTH RESTAURANT

Opens daily

06:00 - 22:30

The restaurant is

located on the

ground floor of

SOKHA ROTH

HOTEL and the front

of receptionist and

the left hand next to

the swimming pool.The restaurant offers an innovative a la carte menu, European buffet breakfast and theme buffets (upon request). The Cuisine blends and local foods, creating an exciting dining experience

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FITNESS CENTRE

Operation Hour

06:00 – 21:00

Located on the first floor with of TAB, next to the hotel swimming pool.

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HOTEL POOLOpen:

7:00 – 20:00

Depth: 1.80 m

Length: 18 m

Width: 8.70 m

Total Size: 150

m2

Serving freshly squeeze air & especial arts, based to the west side building with quiet.

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GENERAL TERM

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WORKING HOURSBeing a service industry, Hotel provides 24 hours service. Staffs are required to follow the working hour that determine by the Management. Generally, the working hours are as follows:

CATEGORY WORKING HOURS

1.Administation StaffMonday – Saturday: 08am – 05pm

2. Front & Back House, Divided into three shifts and split shift:

a.Morning Shift

Started work 05:00am – 10:00am Finished work 02:00pm – 07:00pm

b. Afternoon Shift

Started work 12:00pm – 03:00pm Finished work 09:00pm – 12:00am

c. Night Shift

Started work 09:00pm – 11:00pm Finished work 06:00am – 08:00am

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REST DAYAll employees are entitled to a rest day per week. Should a Public Holiday fall on a rest day, the following day thereafter shall be substituted as the Public Holiday.

Category Rest Day

Administrative Staff Sunday

Front & Back Office Any day rostered by the immediate Superior.

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HANDLING COMPLAINTS – 5 STEPS FORMULA

Listen Take NotesApologize Take Action Follow up

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PROCEDURE IN CASE OF FIRE

If you discover a fire:

If the fire is first discovered, check the “Break-Glass” to activate the fire alarm

Go to the nearest telephone, call to extension no. “O” and the department concern.

Identify yourself by name and department. Explain the exact location of the fire or smoke. Describe the extend of the fire or smoke, if any.

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Any Question

?

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Thank you for participation