© 2013 Neopost USA. All rights reserved. No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, are confidential and may only be disclosed as necessary to support customer use of the equipment. Limitations of this Manual The information presented herein is subject to change. Neopost USA Inc. assumes no liability whatsoever for any losses or damages resulting from use of this information. Software version 6.0.5 / 4.0.5 Upgrade Instructions Document Version 1.02 August 26, 2013
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© 2013 Neopost USA. All rights reserved.
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, are confidential and may only be disclosed as necessary to support customer use of the equipment. Limitations of this Manual
The information presented herein is subject to change. Neopost USA Inc. assumes no liability whatsoever for any losses or damages resulting from use of this information.
Software version 6.0.5 / 4.0.5 Upgrade Instructions Document Version 1.02 August 26, 2013
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 2
Contents
1 Overview ............................................................................. 3
2 Upgrade Compatibility ......................................................... 3
3 Process ............................................................................... 3
3.1 Make a Copy of the current database (Recommended) 3
3.2 Uninstall the current version ........................................... 3
3.3 Install the new version .................................................... 7
3.4 Update the database .................................................... 19
3.5 Additional Upgrade Notes ............................................ 22
4 Revision History ................................................................ 23
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 3
1 Overview When upgrading to NeoTrak 6.0.5 / SmartTrack 4.0.5, a specific sequence of events must be followed to ensure a successful installation. This guide will instruct you how to perform this upgrade in the proper order.
2 Upgrade Compatibility
NeoTrak Version 5.xx or higher
SmartTrack Version 3.xx or higher
3 Process
3.1 Make a Copy of the current database (Recommended)
1. Navigate to the C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data folder 2. Copy “NeoTrak (SmartTrack).mdf and NeoTrak (SmartTrack)_log.LDF files to desktop
3.2 Uninstall the current version
1. Select Start > Control Panel > Programs. Select “Uninstall a program”
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 4
2. Highlight “Palm Desktop”, and select “Uninstall”
3. Select “Yes” to confirm uninstall
4. Select “OK” to automatically close applications
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 5
5. When the Palm Desktop uninstall is completed, next highlight “NeoTrak (SmartTrack)”
and select “Uninstall”. Select “Yes” when prompted to confirm uninstall
6. Select “OK” to automatically close applications
** Note: Do not uninstall Microsoft SQL Server **
7. Restart the PC to complete the uninstallation
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 6
8. Next go to C:\Program Files\NeoTrak (SmartTrack), highlight the NeoTrak (SmartTrack) folder, right-click and select “Delete”
9. Repeat the process for the C:\Program Files\palmOne folder
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 7
3.3 Install the new version
1. Download the NeoTrak 6.0.5 (SmartTrack 4.0.5) from:
http://solutions.neopost.com/software 2. Navigate to the “setup.exe”, right-click and select “run as administrator”
3. From the Main Menu select “Install Products”
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 8
4. Select “Install Palm Desktop”
5. Click “OK” to select English
6. Click “Next”
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 9
7. Close all currently running applications and click “Next”
8. Select “I accept” and click “Next”
9. Uncheck “Download latest settings from the Internet” and click “Next”
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 10
10. Click “Next” at Setup Type
11. Click “Install” to begin the installation
12. Click “Yes” to create shortcut
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
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13. Click “Next”
14. Click “Next” to use your existing username for your Palm device
15. Click “OK”
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
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16. Click “Next”
17. Click “Skip” at this screen as it does not apply
18. Click “Yes”
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
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19. Click “Finish” to exit
20. Next select “Install NeoTrak (SmartTrack Software)”
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
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**Note: The following screens are the same for NeoTrak and SmartTrack**
21. Click “Next” at the InstallShield Wizard
22. Select “I accept the terms of the license agreement” and then click “Next”
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
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23. The User Name will be populated with the PC logon. Select “Anyone who uses this computer” and click “Next”
24. Click “Next”
25. Click “Next”
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 16
26. Click “Install” to begin the installation
27. Click “Next”
28. Click “Agree”
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
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29. Select “No” then click “OK”
30. Click “OK”
31. Click “Finish” to exit the installation
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
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32. Click “Finish” to exit the InstallShield Wizard
33. Click “Yes” to restart your system
34. After the system is restarted, double-click the NeoTrak (SmartTrack) icon. The following
message will be displayed:
35. Click “OK”, You will now be returned to the desktop
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 19
3.4 Update the database
1. Select Start > All Programs > NeoTrak > SQL Express Wizard or SmartTrack > SQL
Management Wizard
**Note: The following screens are the same for NeoTrak and SmartTrack**
2. Click “Next” to continue
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 20
3. Select “Execute a Script on a SQL Database”, then click “Next”
4. Click “Browse”
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 21
5. Browse to the downloaded NeoTrak (SmartTrack) folder, then navigate to Extras >
NeoTrak (SmartTrack) SQL Update Script folder, select the .sql file and click “Open”
6. Next click “Execute SQL Script”
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
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7. When completed the following will be displayed:
8. Click “OK”, then “Exit”. This will complete the upgrade process. Launch the NeoTrak
(SmartTrack) application and confirm the version number is correct.
3.5 Additional Upgrade Notes
If utilizing a Pocket PC, the PPCWebservice must be uninstalled in Control Panel and re-installed from the new version. The PPCWebservice “setup.exe” is located in the downloaded NeoTrak (SmartTrack) \Pocket Track\PPCWebservice ver 1.1.4 folder
If utilizing a Pocket PC, a hard reset will need to be performed and the Pocket Track application installed onto the handheld device from the new version
Refer to the Service Guide in the SAS Resource kit for instructions on performing a hard reset on the handheld, as well as installing the PPCWebservice
© 2013 Neopost USA. All rights reserved. Document Version 1.02 NEOTRAK 6.0.5 / SMARTTRACK 4.0.5 UPGRADE INSTRUCTIONS
No part of this document may be reproduced or distributed in any form or by any means without the express permission of an authorized representative of Neopost USA. This manual and all information contained therein, is confidential and may only be disclosed as necessary to support customer use of the equipment.
Page 23
4 Revision History
Version Date Author Description
1.00 8/15/2013 Randy Holt Document Created
1.01 8/20/2013 Randy Holt Document Edited
1.02 8/26/2013 Randy Holt Document Edited
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