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40
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Page 1: SoftServe  - The Difference Is You! Join Professionals!

The difference is You

Join Professionals

SoftServe Inc

2

hellip 1500 + PROFFESIONALS who are DEVELOPING the FUTUREhellip

SoftServe - we are one big FAMILY ofhelliphellip

3

Established in 1993

1000+ successful projects

1500+ employees

No 5 ldquoTop10 to Watch in Emerging European Marketsrdquo 2008 2009 2010 (Global Services

100 )

Microsoft Gold Certified Partner

Microsoft NXT Partner - EMEA

2006 amp 2007 - Microsoft Custom Development Solutions Partner of the Year Finalist

2008 ndash Microsoft Mobility Solutions Partner of the Year in Central and Eastern Europe

Award Winner

2009 - Microsoft Information Worker Solutions Enterprise Content Management and

Forms Development Award Winner

Cofounder of IT Ukraine Association

Honorary member of American Chamber of Commerce and European Business Association

SoftServe - Quick Facts

4

Santa Ana CAMarketing amp Sales

Together we are building STRATEGIEShellip

hellipof innovative and successful LEADERSHIP

5

SoftServe today consists ofhellip

hellip 150 + great projects we became known forhellip

6

Management

7

TOP Management

Taras Kytsmey

SoftServe President

President

8

Executive Vice Presidents

Yura VasylykExecutive Vice President

Delivery

Taras VervegaPresident

SoftServe Europe

Yuriy StohniyExecutive Vice President

Administration

Yaroslav LyubinetsExecutive Vice President Software Engineering

Serhiy KharytonovExecutive Vice President

Consulting Services

Executive Vice Presidents

Juan Turruellas Executive Vice President Business Development

9

Vice Presidents

Andriy IvashkivVice President Solution Group A

Oleh Petrivskyy Vice President Solution Group В

Serhiy KornienkoVice President Solution Group С

Ihor PasemkoVice President Solution Group D

Adriyan PavlykevychVice President IT

Andriy PetrushkevychVice President Development

Centers

Andriy StytsyukVice President Finance

Renata ChuchmaiVice President Human Resources

Vice Presidents

10

Projects

11

hellipand success of our clients is OUR SUCCESS

We are proud of OUR SERVICEShellip

12

You may work with brand new technologies languages solutions at SoftServe

From Assembler C VBTo SOA ERP CRM

From TCPIP ODBC APITo REST WS Amazon WSGoogle Services Windows LiveWeb 20 SOASaaS PaaS HaaS

On Web Desktop Server

Mobiles Gadgets Hardware

We use different TECHNOLIGIEShellip

to create leading BUSSINESS PRODUCTS

Review Project descriptions

13

Consulting Organization

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 2: SoftServe  - The Difference Is You! Join Professionals!

2

hellip 1500 + PROFFESIONALS who are DEVELOPING the FUTUREhellip

SoftServe - we are one big FAMILY ofhelliphellip

3

Established in 1993

1000+ successful projects

1500+ employees

No 5 ldquoTop10 to Watch in Emerging European Marketsrdquo 2008 2009 2010 (Global Services

100 )

Microsoft Gold Certified Partner

Microsoft NXT Partner - EMEA

2006 amp 2007 - Microsoft Custom Development Solutions Partner of the Year Finalist

2008 ndash Microsoft Mobility Solutions Partner of the Year in Central and Eastern Europe

Award Winner

2009 - Microsoft Information Worker Solutions Enterprise Content Management and

Forms Development Award Winner

Cofounder of IT Ukraine Association

Honorary member of American Chamber of Commerce and European Business Association

SoftServe - Quick Facts

4

Santa Ana CAMarketing amp Sales

Together we are building STRATEGIEShellip

hellipof innovative and successful LEADERSHIP

5

SoftServe today consists ofhellip

hellip 150 + great projects we became known forhellip

6

Management

7

TOP Management

Taras Kytsmey

SoftServe President

President

8

Executive Vice Presidents

Yura VasylykExecutive Vice President

Delivery

Taras VervegaPresident

SoftServe Europe

Yuriy StohniyExecutive Vice President

Administration

Yaroslav LyubinetsExecutive Vice President Software Engineering

Serhiy KharytonovExecutive Vice President

Consulting Services

Executive Vice Presidents

Juan Turruellas Executive Vice President Business Development

9

Vice Presidents

Andriy IvashkivVice President Solution Group A

Oleh Petrivskyy Vice President Solution Group В

Serhiy KornienkoVice President Solution Group С

Ihor PasemkoVice President Solution Group D

Adriyan PavlykevychVice President IT

Andriy PetrushkevychVice President Development

Centers

Andriy StytsyukVice President Finance

Renata ChuchmaiVice President Human Resources

Vice Presidents

10

Projects

11

hellipand success of our clients is OUR SUCCESS

We are proud of OUR SERVICEShellip

12

You may work with brand new technologies languages solutions at SoftServe

From Assembler C VBTo SOA ERP CRM

From TCPIP ODBC APITo REST WS Amazon WSGoogle Services Windows LiveWeb 20 SOASaaS PaaS HaaS

On Web Desktop Server

Mobiles Gadgets Hardware

We use different TECHNOLIGIEShellip

to create leading BUSSINESS PRODUCTS

Review Project descriptions

13

Consulting Organization

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 3: SoftServe  - The Difference Is You! Join Professionals!

3

Established in 1993

1000+ successful projects

1500+ employees

No 5 ldquoTop10 to Watch in Emerging European Marketsrdquo 2008 2009 2010 (Global Services

100 )

Microsoft Gold Certified Partner

Microsoft NXT Partner - EMEA

2006 amp 2007 - Microsoft Custom Development Solutions Partner of the Year Finalist

2008 ndash Microsoft Mobility Solutions Partner of the Year in Central and Eastern Europe

Award Winner

2009 - Microsoft Information Worker Solutions Enterprise Content Management and

Forms Development Award Winner

Cofounder of IT Ukraine Association

Honorary member of American Chamber of Commerce and European Business Association

SoftServe - Quick Facts

4

Santa Ana CAMarketing amp Sales

Together we are building STRATEGIEShellip

hellipof innovative and successful LEADERSHIP

5

SoftServe today consists ofhellip

hellip 150 + great projects we became known forhellip

6

Management

7

TOP Management

Taras Kytsmey

SoftServe President

President

8

Executive Vice Presidents

Yura VasylykExecutive Vice President

Delivery

Taras VervegaPresident

SoftServe Europe

Yuriy StohniyExecutive Vice President

Administration

Yaroslav LyubinetsExecutive Vice President Software Engineering

Serhiy KharytonovExecutive Vice President

Consulting Services

Executive Vice Presidents

Juan Turruellas Executive Vice President Business Development

9

Vice Presidents

Andriy IvashkivVice President Solution Group A

Oleh Petrivskyy Vice President Solution Group В

Serhiy KornienkoVice President Solution Group С

Ihor PasemkoVice President Solution Group D

Adriyan PavlykevychVice President IT

Andriy PetrushkevychVice President Development

Centers

Andriy StytsyukVice President Finance

Renata ChuchmaiVice President Human Resources

Vice Presidents

10

Projects

11

hellipand success of our clients is OUR SUCCESS

We are proud of OUR SERVICEShellip

12

You may work with brand new technologies languages solutions at SoftServe

From Assembler C VBTo SOA ERP CRM

From TCPIP ODBC APITo REST WS Amazon WSGoogle Services Windows LiveWeb 20 SOASaaS PaaS HaaS

On Web Desktop Server

Mobiles Gadgets Hardware

We use different TECHNOLIGIEShellip

to create leading BUSSINESS PRODUCTS

Review Project descriptions

13

Consulting Organization

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 4: SoftServe  - The Difference Is You! Join Professionals!

4

Santa Ana CAMarketing amp Sales

Together we are building STRATEGIEShellip

hellipof innovative and successful LEADERSHIP

5

SoftServe today consists ofhellip

hellip 150 + great projects we became known forhellip

6

Management

7

TOP Management

Taras Kytsmey

SoftServe President

President

8

Executive Vice Presidents

Yura VasylykExecutive Vice President

Delivery

Taras VervegaPresident

SoftServe Europe

Yuriy StohniyExecutive Vice President

Administration

Yaroslav LyubinetsExecutive Vice President Software Engineering

Serhiy KharytonovExecutive Vice President

Consulting Services

Executive Vice Presidents

Juan Turruellas Executive Vice President Business Development

9

Vice Presidents

Andriy IvashkivVice President Solution Group A

Oleh Petrivskyy Vice President Solution Group В

Serhiy KornienkoVice President Solution Group С

Ihor PasemkoVice President Solution Group D

Adriyan PavlykevychVice President IT

Andriy PetrushkevychVice President Development

Centers

Andriy StytsyukVice President Finance

Renata ChuchmaiVice President Human Resources

Vice Presidents

10

Projects

11

hellipand success of our clients is OUR SUCCESS

We are proud of OUR SERVICEShellip

12

You may work with brand new technologies languages solutions at SoftServe

From Assembler C VBTo SOA ERP CRM

From TCPIP ODBC APITo REST WS Amazon WSGoogle Services Windows LiveWeb 20 SOASaaS PaaS HaaS

On Web Desktop Server

Mobiles Gadgets Hardware

We use different TECHNOLIGIEShellip

to create leading BUSSINESS PRODUCTS

Review Project descriptions

13

Consulting Organization

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 5: SoftServe  - The Difference Is You! Join Professionals!

5

SoftServe today consists ofhellip

hellip 150 + great projects we became known forhellip

6

Management

7

TOP Management

Taras Kytsmey

SoftServe President

President

8

Executive Vice Presidents

Yura VasylykExecutive Vice President

Delivery

Taras VervegaPresident

SoftServe Europe

Yuriy StohniyExecutive Vice President

Administration

Yaroslav LyubinetsExecutive Vice President Software Engineering

Serhiy KharytonovExecutive Vice President

Consulting Services

Executive Vice Presidents

Juan Turruellas Executive Vice President Business Development

9

Vice Presidents

Andriy IvashkivVice President Solution Group A

Oleh Petrivskyy Vice President Solution Group В

Serhiy KornienkoVice President Solution Group С

Ihor PasemkoVice President Solution Group D

Adriyan PavlykevychVice President IT

Andriy PetrushkevychVice President Development

Centers

Andriy StytsyukVice President Finance

Renata ChuchmaiVice President Human Resources

Vice Presidents

10

Projects

11

hellipand success of our clients is OUR SUCCESS

We are proud of OUR SERVICEShellip

12

You may work with brand new technologies languages solutions at SoftServe

From Assembler C VBTo SOA ERP CRM

From TCPIP ODBC APITo REST WS Amazon WSGoogle Services Windows LiveWeb 20 SOASaaS PaaS HaaS

On Web Desktop Server

Mobiles Gadgets Hardware

We use different TECHNOLIGIEShellip

to create leading BUSSINESS PRODUCTS

Review Project descriptions

13

Consulting Organization

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 6: SoftServe  - The Difference Is You! Join Professionals!

6

Management

7

TOP Management

Taras Kytsmey

SoftServe President

President

8

Executive Vice Presidents

Yura VasylykExecutive Vice President

Delivery

Taras VervegaPresident

SoftServe Europe

Yuriy StohniyExecutive Vice President

Administration

Yaroslav LyubinetsExecutive Vice President Software Engineering

Serhiy KharytonovExecutive Vice President

Consulting Services

Executive Vice Presidents

Juan Turruellas Executive Vice President Business Development

9

Vice Presidents

Andriy IvashkivVice President Solution Group A

Oleh Petrivskyy Vice President Solution Group В

Serhiy KornienkoVice President Solution Group С

Ihor PasemkoVice President Solution Group D

Adriyan PavlykevychVice President IT

Andriy PetrushkevychVice President Development

Centers

Andriy StytsyukVice President Finance

Renata ChuchmaiVice President Human Resources

Vice Presidents

10

Projects

11

hellipand success of our clients is OUR SUCCESS

We are proud of OUR SERVICEShellip

12

You may work with brand new technologies languages solutions at SoftServe

From Assembler C VBTo SOA ERP CRM

From TCPIP ODBC APITo REST WS Amazon WSGoogle Services Windows LiveWeb 20 SOASaaS PaaS HaaS

On Web Desktop Server

Mobiles Gadgets Hardware

We use different TECHNOLIGIEShellip

to create leading BUSSINESS PRODUCTS

Review Project descriptions

13

Consulting Organization

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 7: SoftServe  - The Difference Is You! Join Professionals!

7

TOP Management

Taras Kytsmey

SoftServe President

President

8

Executive Vice Presidents

Yura VasylykExecutive Vice President

Delivery

Taras VervegaPresident

SoftServe Europe

Yuriy StohniyExecutive Vice President

Administration

Yaroslav LyubinetsExecutive Vice President Software Engineering

Serhiy KharytonovExecutive Vice President

Consulting Services

Executive Vice Presidents

Juan Turruellas Executive Vice President Business Development

9

Vice Presidents

Andriy IvashkivVice President Solution Group A

Oleh Petrivskyy Vice President Solution Group В

Serhiy KornienkoVice President Solution Group С

Ihor PasemkoVice President Solution Group D

Adriyan PavlykevychVice President IT

Andriy PetrushkevychVice President Development

Centers

Andriy StytsyukVice President Finance

Renata ChuchmaiVice President Human Resources

Vice Presidents

10

Projects

11

hellipand success of our clients is OUR SUCCESS

We are proud of OUR SERVICEShellip

12

You may work with brand new technologies languages solutions at SoftServe

From Assembler C VBTo SOA ERP CRM

From TCPIP ODBC APITo REST WS Amazon WSGoogle Services Windows LiveWeb 20 SOASaaS PaaS HaaS

On Web Desktop Server

Mobiles Gadgets Hardware

We use different TECHNOLIGIEShellip

to create leading BUSSINESS PRODUCTS

Review Project descriptions

13

Consulting Organization

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 8: SoftServe  - The Difference Is You! Join Professionals!

8

Executive Vice Presidents

Yura VasylykExecutive Vice President

Delivery

Taras VervegaPresident

SoftServe Europe

Yuriy StohniyExecutive Vice President

Administration

Yaroslav LyubinetsExecutive Vice President Software Engineering

Serhiy KharytonovExecutive Vice President

Consulting Services

Executive Vice Presidents

Juan Turruellas Executive Vice President Business Development

9

Vice Presidents

Andriy IvashkivVice President Solution Group A

Oleh Petrivskyy Vice President Solution Group В

Serhiy KornienkoVice President Solution Group С

Ihor PasemkoVice President Solution Group D

Adriyan PavlykevychVice President IT

Andriy PetrushkevychVice President Development

Centers

Andriy StytsyukVice President Finance

Renata ChuchmaiVice President Human Resources

Vice Presidents

10

Projects

11

hellipand success of our clients is OUR SUCCESS

We are proud of OUR SERVICEShellip

12

You may work with brand new technologies languages solutions at SoftServe

From Assembler C VBTo SOA ERP CRM

From TCPIP ODBC APITo REST WS Amazon WSGoogle Services Windows LiveWeb 20 SOASaaS PaaS HaaS

On Web Desktop Server

Mobiles Gadgets Hardware

We use different TECHNOLIGIEShellip

to create leading BUSSINESS PRODUCTS

Review Project descriptions

13

Consulting Organization

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 9: SoftServe  - The Difference Is You! Join Professionals!

9

Vice Presidents

Andriy IvashkivVice President Solution Group A

Oleh Petrivskyy Vice President Solution Group В

Serhiy KornienkoVice President Solution Group С

Ihor PasemkoVice President Solution Group D

Adriyan PavlykevychVice President IT

Andriy PetrushkevychVice President Development

Centers

Andriy StytsyukVice President Finance

Renata ChuchmaiVice President Human Resources

Vice Presidents

10

Projects

11

hellipand success of our clients is OUR SUCCESS

We are proud of OUR SERVICEShellip

12

You may work with brand new technologies languages solutions at SoftServe

From Assembler C VBTo SOA ERP CRM

From TCPIP ODBC APITo REST WS Amazon WSGoogle Services Windows LiveWeb 20 SOASaaS PaaS HaaS

On Web Desktop Server

Mobiles Gadgets Hardware

We use different TECHNOLIGIEShellip

to create leading BUSSINESS PRODUCTS

Review Project descriptions

13

Consulting Organization

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 10: SoftServe  - The Difference Is You! Join Professionals!

10

Projects

11

hellipand success of our clients is OUR SUCCESS

We are proud of OUR SERVICEShellip

12

You may work with brand new technologies languages solutions at SoftServe

From Assembler C VBTo SOA ERP CRM

From TCPIP ODBC APITo REST WS Amazon WSGoogle Services Windows LiveWeb 20 SOASaaS PaaS HaaS

On Web Desktop Server

Mobiles Gadgets Hardware

We use different TECHNOLIGIEShellip

to create leading BUSSINESS PRODUCTS

Review Project descriptions

13

Consulting Organization

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 11: SoftServe  - The Difference Is You! Join Professionals!

11

hellipand success of our clients is OUR SUCCESS

We are proud of OUR SERVICEShellip

12

You may work with brand new technologies languages solutions at SoftServe

From Assembler C VBTo SOA ERP CRM

From TCPIP ODBC APITo REST WS Amazon WSGoogle Services Windows LiveWeb 20 SOASaaS PaaS HaaS

On Web Desktop Server

Mobiles Gadgets Hardware

We use different TECHNOLIGIEShellip

to create leading BUSSINESS PRODUCTS

Review Project descriptions

13

Consulting Organization

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 12: SoftServe  - The Difference Is You! Join Professionals!

12

You may work with brand new technologies languages solutions at SoftServe

From Assembler C VBTo SOA ERP CRM

From TCPIP ODBC APITo REST WS Amazon WSGoogle Services Windows LiveWeb 20 SOASaaS PaaS HaaS

On Web Desktop Server

Mobiles Gadgets Hardware

We use different TECHNOLIGIEShellip

to create leading BUSSINESS PRODUCTS

Review Project descriptions

13

Consulting Organization

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 13: SoftServe  - The Difference Is You! Join Professionals!

13

Consulting Organization

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 14: SoftServe  - The Difference Is You! Join Professionals!

14

Project Management Office

PMO is the project management competence excellence center and home for project managers It is functionally responsible for project management personnel processes and tools as well as Software Development Life Cycles definitions

The main functions of PMO include Project Management competence development Project Managers training and certification Project Managers pool management Project Management processes definition and standardization SDLCrsquos definition standardization and tailoring Projects metrics collecting and quantitative projects status monitoring Project management tools standardization and usage unification Providing qualified PMs from the pool for transitionrotations and new leadsprospects

And even more for you Free PMI certification for employees Project Management Tools training Personal and Professional development training

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 15: SoftServe  - The Difference Is You! Join Professionals!

15

Software Development Office

This structural unit was created as part of an integrating consulting center which takes care of all the companyrsquos developers regardless of what department they work in

The main functions of SDO include Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge Providing technical consultations on issues related to work on current projects or a specific task Ensuring a possibility for developers to be involved in the launch of new and existing projects Providing materials (including video and audio) required for individual training and insight in the material already covered Supplying new and interesting information from the technology world Preparing and conducting workshops and training sessions to develop an insight into subjects related to software and advanced technologies Creating an informal environment for communication and sharing of experience gained through work in the IT industry

And even more for you Free professional certification for employees Software Development Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

Java Competence Group

Java

СС++ Competence Group

CC++ LAMP(LinuxApacheMySQLPHP

PerlPythonRuby) FlexFlashRich UI

NET Competence Group

NET Delphi VFP ColdFusionProgress RDBMS (databases)

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 16: SoftServe  - The Difference Is You! Join Professionals!

16

Quality Management Office

The main goal of QM Office (Quality Management Office) is organizing and conducting the software quality assurance developed at SoftServe QA Engineers are engaged in product development process at all project stages

The main functions of QMO include Developing special training system for QC Ensuring QC experience exchange within organization Providing access to all the recourses and experience in the quality assurance sphere acquired during the time SoftServe has been in the software industry Assessing the current level of knowledge and skills within a certain competence with a view to promotion Assisting in promotion and acquisition of new professional skills and knowledge

Opportunities for QAs Manual Testing Automation Testing Consulting Services

And even more for you Free professional certification for employees (ISTQB) QC Tools training Personal and Professional development training Apprenticeship program vital for junior specialists who are only making their first steps in the professional activity

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 17: SoftServe  - The Difference Is You! Join Professionals!

17

Technical Publication Department

The purpose of Technical Publication Department (TPD) is to manage a software documentation intended for end users Technical writers produce quick tours and tutorials glossaries and process documentation and manuals and help systems that explain how to properly use the product

Technical Publications service package includes Technical Writing Technical Editing Localization Consulting

And even more for you Develop skills in writing clearly and concisely Improve your understanding of technical products and processes Understand all types of technical documentation produced for software products Become an expert in convening technical information to all types of audiences

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 18: SoftServe  - The Difference Is You! Join Professionals!

18

BAO Mission

Business analysis is the set of tasks

knowledge and techniques required to identify

business needs and determine solutions to

business problems

Business analyst is the person who works as a

liaison between the business side of an

enterprise and the technical solution providers

in order to understand the structure policies

and operations of an organization and to

recommend solutions that enable the

organization to achieve its goals

The mission of BAO is to develop and maintain the standards for the practice of business analysis at

SoftServe in order to provide efficient and effective BA services for clients and development teams

Business Analysis Office

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 19: SoftServe  - The Difference Is You! Join Professionals!

19

Engagement

The mission of Engagement team is to establish reliable engagement process for new clients and successful start-up of new projects within Development

The additional sub-missions are to support Sales Team during Pre-Sales Sales andor Project Development team during Construction on demand

IT World SoftServe

Engagement managers own the problem statement from the perspective of the customer and thus have the responsibilities to ensure that consulting team both structures the problem solving methodology

correctly and executes on the problem solving methodology

Project Life-Cycle Project Start-up

Engagement Manager functions Performing Gap Analysis between Client and SoftServe people process tools in order to make sure that no gaps will interfere with your successful outsourcing Developing and reviewing strategies and plans Reviewing status and monitoring the resolution of issues Mentoring individuals and assisting in hiring Consulting on industry practices Making sure the team integrates into Client project methodology and corporate culture

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 20: SoftServe  - The Difference Is You! Join Professionals!

20

BAO MissionEvery two years desktop technologies change Every six month web technologies change Every three month something emerges throughout the industry RampD is in charge of evaluation and roll out of emerging technologies at SoftServe

Mainstream Application Services Assessment Improvements Design of scalability Performance Architecture User experience (UX) Usability Maintainability

Primary Enterprise Services Assessment Improvements Design of enterprise architecture SOA ESB BPMBPEL Legacy optimization Enterprise application integration (EAI) Intranet usability

Consulting Services within new projects Feasibility study Proof of concept UX design

And at last if you love to experiment then there is no better place than SoftServersquos RampD

Research amp Development

SoftServe software at MacWorldDesigned for Mac OS X 105 Leopard

Google Android Tech

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 21: SoftServe  - The Difference Is You! Join Professionals!

21

Abilitontrade

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 22: SoftServe  - The Difference Is You! Join Professionals!

22

Abilitontrade

Abiliton ndash a unique approach to software development based on effective team operations of highly qualified professionals use of a flexible development methodology and advanced technologies resulting in a quick and successful creation of applications

People means a team of professionals whose certified level of knowledge and

skill has been recognized by leaders of the global software industry A unique competence management system has been developed to ensure ongoing professional growth of SoftServersquos personnel This system not only sets professional requirements to every professional level and role in the company but also recommends training system training materials and steps needed to achieve higher levels for employees

Processes means a unique method applied to create products for our clients

This method is based on best practices in consulting services provision and software development which are carefully selected and aligned to attain the best value for the client

Tools means an advanced technological toolkit used to ensure high efficiency

of the companyrsquos operations Tools selected in line with Abiliton requirements include both adjusted coding and testing environments and project planning and management systems etc Performance of project teams is significantly increased through the use of the corporate artifact library which contains best code samples and software solutions

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 23: SoftServe  - The Difference Is You! Join Professionals!

23

Abiliton Certificationtrade

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 24: SoftServe  - The Difference Is You! Join Professionals!

24

Careers

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 25: SoftServe  - The Difference Is You! Join Professionals!

25

Career Adviser Our Employees

expectations

satisfactions

EPM Career Adviser (CA) ndash who is that

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 26: SoftServe  - The Difference Is You! Join Professionals!

26

Project Management professional growth Certifications SoftServe has created for Our PMs

= EPM PMO =EmployeePerformanceManagement

ProjectManagementOffice

Professional growth ndash Project Managers

PMI Certification

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 27: SoftServe  - The Difference Is You! Join Professionals!

27

Professional Growth

Performance AppraisalDuring Performance Appraisal employee receives objective feedback on his current work and performance list of action items to cover gaps in communication managerial and general technical skills are being set to achieve high performance

People involved SBU Manager PM TechLead QC Lead Career Advisor

Knowledge EvaluationDuring Knowledge Evaluation gaps in technical background are discovered and ways for further studying are figured out

People involved Center of Excellence

English Level testEnglish Level test takes place in order to evaluate the right level of English of an employee

People involved Language School

IT ExperienceAppropriate experience in IT is required for promotion Required experience differs for each level and position

TrainingPresentationEmployee creates and presents trainingpresentation for others Presentation skills are evaluated

People involved Target Auditory Training Center

External CertificationCertification is the way to confirm your knowledge in IT Being certified means that you possess certain basic knowledge skills and competence in working in or around various kinds of tools technologies or activities

People involved Certification Center

Professional Growth

(Promotion)

Performance Appraisal

English level test

IT Experience

Training Presentation

Knowledge Evaluation

External Certification

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 28: SoftServe  - The Difference Is You! Join Professionals!

28

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 29: SoftServe  - The Difference Is You! Join Professionals!

29

Benefits

Benefits

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 30: SoftServe  - The Difference Is You! Join Professionals!

30

SoftServe University is a partner of the worldrsquos leading testing providers ndash Pearson VUE and Prometric Both providers deliver IT Certification exams globally for most leaders in the certification testing industry such as Microsoft Sun Microsystems Cisco Systems Oracle IBM CompTIA and others

SoftServe Certification Centre

delivers IT Certification exams formost leaders in the certification

testing industry

Certification Center

Whatrsquos in

On site professional certification

Free certification for SoftServe employees

The certification centre provides the following

Exam (test) ordering and delivering

A workplace for taking the exam

Proctoring the exam (test)

Examination score report

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 31: SoftServe  - The Difference Is You! Join Professionals!

31

The objective of the Language School is to ensure our employees have all conditions for

comfortable work and communication so

An effective foreign language program for IT industry developed

Using best practices in conducting business correspondence preparing technical documentation taking a

technical interview communicating by phone

Training on presentations meetings negotiations using versatile technologies chat conference call

videoconference systems

Whatrsquos in

English German and Spanish

language courses

Free studies for SoftServe employees

Programs specially developed for IT

Business courses

Language School

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 32: SoftServe  - The Difference Is You! Join Professionals!

32

Standard

Official employment

ldquoWhiterdquo salary and bonuses

24 calendar day of vacation

10 national holidays

Payable sickness leave

8 hours work day

And even more

Additional payable vacation in quantity of 3 working days for

next occasion marriage child birth death of relatives

Additional payable distance learning vacation

Unused vacation days are compensated

Flexible work hours and breaklunch time

Social Guarantees

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 33: SoftServe  - The Difference Is You! Join Professionals!

33

SoftServe encourages a healthy way of life and is governed by the principle

ldquoA Sound Mind in a Sound Bodyrdquo

Whatrsquos in

2 fully equipped onsite gyms

Training equipment Ping pong Billiards (Pool American Russian) Locker rooms and showers

Training programs

Aerobics Shaping Step

And even more for you SoftServe Football Team Sport Championships Ping Pong Billiards Football etc

Free entrance for SoftServe employees and their friends

Working hours 8AM-22PM Monday-Saturday

For Development Centers Sport Subscriptions - you choose what sports to attend

Onsite Gyms

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 34: SoftServe  - The Difference Is You! Join Professionals!

34

SoftServersquos employees may use free services of corporate doctors ndash a pediatrician and a general practitioner

Whatrsquos in

General practitioner

Pediatrician

Free service 247

Service available in all offices

Consultations

- via phone

- at office

- at home

Corporate doctors

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 35: SoftServe  - The Difference Is You! Join Professionals!

35

You have a unique chance to take advantage of SoftServersquos discount program ndash a system of discounts offered only to the companyrsquos employees Best companies are among the programrsquos partners

To get a discount one needs to have a discount card issued to every employee during employment

Whatrsquos in

Program available in all offices

- Lviv- Rivne- Chernivtsi- Ivano-Frankivsk- Dnipropetrovsk- Sevastopol

The list of partners is constantly updated

More than 200 partners from different industries

- Restaurants- Night-Clubs- Pharmacies- Shops- Services- Insurance companies

Discount ranges 3-40

Discount Program

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 36: SoftServe  - The Difference Is You! Join Professionals!

36

There is a kitchen on every floor of our companyrsquos offices to make our employeesrsquo life as comfortable as possible

Whatrsquos in

All kitchens are equipped with

Refrigerators Microwave ovens Coffee machines Electric kettles Plates and dishes TV sets Free tea and coffee

Kitchen

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 37: SoftServe  - The Difference Is You! Join Professionals!

37

Company Day We love it

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 38: SoftServe  - The Difference Is You! Join Professionals!

38

New Year Party

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 39: SoftServe  - The Difference Is You! Join Professionals!

39

It is time to JOIN USThe difference is you Join Professionals

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions

Page 40: SoftServe  - The Difference Is You! Join Professionals!

40

hrsoftserveinccom

Copyright copy 2010 SoftServe Inc

QuestionsQuestions