Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) © 2011 Cisco Systems, Inc. All rights reserved. OL-22333-01 QUICK REFERENCE Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed-dial index number Answer Answers a call Back Returns to previous Help topic Barge Adds you to a call on a shared line CallBack Receive notification when a busy extension becomes available Cancel Cancels an action or exit a screen without applying changes cBarge Adds you to a call on a shared line and establish a conference CFwdALL Sets up/cancels call forwarding Clear Deletes records or settings Close Closes the current window ConfList View conference participants Confrn Creates a conference call Delete Removes characters to the right of the cursor when using EditDial Details Opens the Details record for a multiparty call in the Missed Calls and Received Calls logs Dial Dials a phone number DND Turns on/off Do Not Disturb (DND) EditDial Edits a number in a call log EndCall Disconnects the current call or the current intercom call Erase Resets settings to their defaults Exit Returns to the previous screen GPickUp Answers a call that is ringing in another group or on another line Common Phone Tasks View online help on the phone Press . Place a call Lift the handset or press the speakerphone or headset. Redial a number Press Redial. Or press the Navigation button while on hook to see your Placed Calls log. Switch to the handset during a call Pick up the handset. Switch to the speaker or headset during a call Press or , then hang up the handset. Mute your phone Press . Use your call logs Press to choose a call log. To dial, highlight a listing and go off hook. Edit a number Press EditDial, << or >>. Hold/resume a call Press Hold or Resume. Transfer a call to a new number Press Transfer , enter the number, and then press Transfer again. Place an intercom call Press intercom button, enter a number if necessary, and speak after you hear the tone. Start a standard (ad hoc) conference call Press more > Confrn, dial the participant, then press Confrn again. ?
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Transcript
Cis
co a
nd t
he C
isco
Log
o ar
e tr
adem
arks
of
Cis
co S
yste
ms,
Inc
. an
d/or
its
af
fili
ates
in
the
U.S
. an
d ot
her
coun
trie
s. A
lis
ting
of
Cis
co's
tra
dem
arks
can
be
fou
nd a
t w
ww
.cis
co.c
om/g
o/tr
adem
arks
. T
hird
par
ty t
rade
mar
ks
men
tion
ed a
re t
he p
rope
rty
of t
heir
res
pect
ive
owne
rs.
The
use
of
the
wor
d pa
rtne
r do
es n
ot i
mpl
y a
part
ners
hip
rela
tion
ship
bet
wee
n C
isco
and
any
ot
her
com
pany
. (1
005R
)
© 2
011
Cis
co S
yste
ms,
Inc
. A
ll r
ight
s re
serv
ed.
OL
-223
33-0
1
QUIC
K RE
FERE
NCE
Cis
co
Un
ifie
d IP
Ph
on
e
User
Gu
ide f
or
Cis
co
Un
ifie
d
Co
mm
un
icati
on
s
Man
ag
er
8.6
(S
CC
P a
nd
SIP
)
For
Cis
co U
nif
ied
IP
Ph
on
e 7
962
G,
79
42G
, 79
61
G, 7
96
1G
-GE
, 79
41
G, a
nd
79
41G
-GE
So
ftke
y D
efin
itio
ns
Ph
on
e S
cree
n Ic
on
s
Bu
tto
n Ic
on
s
Co
mm
on
Ph
on
e Ta
sks
Softk
ey D
efin
ition
sA
bbrD
ial
Dia
l us
ing
a sp
eed-
dial
ind
ex
num
ber
Ans
wer
Ans
wer
s a
call
Bac
kR
etur
ns t
o pr
evio
us H
elp
topi
c
Bar
geA
dds
you
to a
cal
l on
a s
hare
d li
ne
Cal
lBac
kR
ecei
ve n
otif
icat
ion
whe
n a
busy
ex
tens
ion
beco
mes
ava
ilab
le
Can
cel
Can
cels
an
acti
on o
r ex
it a
scr
een
wit
hout
app
lyin
g ch
ange
s
cBar
geA
dds
you
to a
cal
l on
a s
hare
d li
ne a
nd e
stab
lish
a c
onfe
renc
e
CFw
dAL
LSe
ts u
p/ca
ncel
s ca
ll f
orw
ardi
ng
Cle
arD
elet
es r
ecor
ds o
r se
ttin
gs
Clo
seC
lose
s th
e cu
rren
t w
indo
w
Con
fLis
tV
iew
con
fere
nce
part
icip
ants
Con
frn
Cre
ates
a c
onfe
renc
e ca
ll
Del
ete
Rem
oves
cha
ract
ers
to t
he r
ight
of
the
curs
or w
hen
usin
g E
ditD
ial
Det
ails
Ope
ns t
he D
etai
ls r
ecor
d fo
r a
mul
tipa
rty
call
in
the
Mis
sed
Cal
ls a
nd R
ecei
ved
Cal
ls l
ogs
Dia
lD
ials
a p
hone
num
ber
DN
DT
urns
on/
off
Do
Not
Dis
turb
(D
ND
)
Edi
tDia
lE
dits
a n
umbe
r in
a c
all
log
End
Cal
lD
isco
nnec
ts t
he c
urre
nt c
all
or
the
curr
ent
inte
rcom
cal
l
Era
seR
eset
s se
ttin
gs t
o th
eir
defa
ults
Exi
tR
etur
ns t
o th
e pr
evio
us s
cree
n
GPi
ckU
pA
nsw
ers
a ca
ll t
hat
is r
ingi
ng i
n an
othe
r gr
oup
or o
n an
othe
r li
ne
Com
mon
Pho
ne T
asks
Vie
w o
nlin
e he
lp o
n th
e ph
one
Pres
s .
Plac
e a
call
Lif
t th
e ha
ndse
t or
pre
ss
the
spea
kerp
hone
or
head
set.
Red
ial
a nu
mbe
rPr
ess
Red
ial.
Or
pres
s th
e N
avig
atio
n bu
tton
w
hile
on
hook
to
see
your
Pla
ced
Cal
ls l
og.
Swit
ch t
o th
e ha
ndse
t du
ring
a c
all
Pick
up
the
hand
set.
Swit
ch t
o th
e sp
eake
r or
hea
dset
dur
ing
a ca
llPr
ess
or
, th
en
hang
up
the
hand
set.
Mut
e yo
ur p
hone
Pres
s .
Use
you
r ca
ll l
ogs
Pres
s t
o ch
oose
a
call
log
. T
o di
al,
high
ligh
t a li
stin
g an
d go
of
f ho
ok.
Edi
t a
num
ber
Pres
s E
ditD
ial,
<< o
r >>
.
Hol
d/re
sum
e a
call
Pres
s H
old
or R
esum
e.
Tra
nsfe
r a
call
to a
new
nu
mbe
rPr
ess
Tra
nsfe
r, e
nter
the
nu
mbe
r, a
nd t
hen
pres
s T
rans
fer
agai
n.
Plac
e an
int
erco
m c
all
Pres
s in
terc
om b
utto
n,
ente
r a
num
ber
if
nece
ssar
y, a
nd s
peak
af
ter
you
hear
the
ton
e.
Star
t a
stan
dard
(ad
ho
c) c
onfe
renc
e ca
llPr
ess
mor
e >
Con
frn,
di
al th
e pa
rtic
ipan
t, th
en
pres
s C
onfr
n ag
ain.
?
iDiv
ert
Div
erts
or
redi
rect
s a
call
to
a vo
ice-
mes
sagi
ng s
yste
m
Join
Com
bine
s ex
isti
ng c
alls
to
crea
te
a co
nfer
ence
Lin
ksV
iew
rel
ated
Hel
p to
pics
Mai
nD
ispl
ays
the
Hel
p m
ain
men
u
Mee
tMe
Hos
ts a
Mee
t-M
e co
nfer
ence
cal
l
mor
eD
ispl
ays
addi
tion
al s
oftk
eys
New
Cal
lM
akes
a n
ew c
all
OPi
ckU
pA
nsw
ers
a ca
ll t
hat
is r
ingi
ng i
n an
ass
ocia
ted
grou
p
Park
Stor
es a
cal
l us
ing
Cal
l Pa
rk
Pick
Up
Ans
wer
s a
call
tha
t is
rin
ging
on
anot
her
phon
e in
you
r gr
oup
QR
TSu
bmit
s ca
ll p
robl
ems
to t
he
syst
em a
dmin
istr
ator
Red
ial
Red
ials
the
mos
t re
cent
ly d
iale
d nu
mbe
r
Rem
ove
Rem
oves
a c
onfe
renc
e pa
rtic
ipan
t
Res
ume
Res
umes
a c
all
on h
old
Rm
Lst
CD
rops
the
las
t pa
rty
adde
d to
a
conf
eren
ce c
all
Save
Save
s th
e ch
osen
set
ting
s
Sear
chSe
arch
es f
or a
dir
ecto
ry l
isti
ng
Sele
ctSe
lect
s a
men
u it
em o
r ca
ll
Tra
nsfe
rT
rans
fers
a c
all
Upd
ate
Ref
resh
es c
onte
nt
Vid
Mod
e(S
CC
P on
ly)
Cho
oses
a v
ideo
dis
play
mod
e
<<D
elet
es e
nter
ed c
hara
cter
s
>>M
oves
thr
ough
ent
ered
ch
arac
ters
Phon
e Sc
reen
Icon
sC
all
Forw
ardi
ng e
nabl
ed
Cal
l on
hol
d; r
emot
e ca
ll o
n ho
ld
Con
nect
ed c
all
Inco
min
g ca
ll
Off
hoo
k
On
hook
Shar
ed l
ine
in u
se
Mes
sage
wai
ting
Aut
hent
icat
ed c
all
Enc
rypt
ed c
all
BL
F-m
onit
ored
lin
e is
in-
use
BL
F-m
onit
ored
lin
e is
idl
e
BL
F-m
onit
ored
lin
e is
rin
ging
(B
LF
Pick
up)
Spee
d-di
al,
call
log
, or
dir
ecto
ry
list
ing
(lin
e st
atus
unk
now
n)
Lin
e in
Do
Not
Dis
turb
(B
LF
feat
ure)
Idle
int
erco
m l
ine
One
-way
int
erco
m c
all
Tw
o-w
ay i
nter
com
cal
l
Han
dset
in
use
Hea
dset
in
use
Spea
kerp
hone
in
use
Butto
n Ic
ons
Vid
eo e
nabl
ed (
SCC
P on
ly)
Feat
ure
assi
gned
to
butt
on
Mob
ilit
y as
sign
ed t
o bu
tton
Hol
d as
sign
ed t
o bu
tton
Con
fere
nce
assi
gned
to
butt
on
Tra
nsfe
r as
sign
ed t
o bu
tton
Phon
e se
rvic
e U
RL
ass
igne
d to
bu
tton
UR
L e
ntry
in a
cal
l log
is r
eady
to e
dit
(SIP
onl
y)
Opt
ion
sele
cted
Feat
ure
enab
led
Mes
sage
s
Serv
ices
Hel
p
Dir
ecto
ries
Sett
ings
Vol
ume
Spea
ker
Mut
e
Hea
dset
?
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