SoftAge Corporate Presentation

1SoftAge Information Technology Ltd. : Confidential 1SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023

The SoftAge AdvantageMarch 2015

2SoftAge Information Technology Ltd. : Confidential

Contents

• About us• Service Offerings

• Capabilities and Strengths• Delivery Strengths• Organizational Strengths

• Clients, CSR, Case Studies• Clients• CSR• Case Studies in Africa


About us


Key Milestones

2004-06

2006-10

2011-12

2013-15..SoftAge has been on a growth trajectory since its inception and has gained expertise by working with clients in different sectors and gained various accolades during this journey

• Registered as limited company based in Delhi; Launched DMS services

• Launched its scanning services by processing PAN cards for GOI

• Launched data processing and scanning services in other states of India

• Initiated Warehousing services

• Increased strength from 100 employees to ~1000 employees

• Address verification of 3 millions mobile phone subscribers of telecom company in 6 months

Manpower increased to 5000+ in 2008

ISO 9001:2008 Certification

Re-verification of 50 millions KYC’s for telecom giant in 6 months

Became member of NASSCOM

• SoftAge has shown growth at CAGR of 59% and achieved USD 25 million revenue in 2012-13

• Launched offices in UAE, Kenya, & Zambia

Manpower increased to 10,000+ employees

Ranked in Deloitte Technology Fast 50 India and Fast 500 Asia Pacific 2012

D&B-Axis Bank Business Gaurav Awards 2011

2000-03

• SoftAge launched office in KSA

• Achieved USD 33 millions revenue from India operations in 2013-14

Initiated key project of setting up PECs for UIDAI in 2014

Certified for ISO 27001:2013

Launched Office in T’Chad

Ranked in Deloitte Technology Fast 500 Asia Pacific 2012


Management Structure

Operations Team

Operation Managers

Board of Directors

Head Operations Head ITHead Finance Head Business Promotions

Head Legal & Audit

Head Admin & HR

CEO

Corporate Level : 125 employees

Finance Team Legal Team Operations Team IT Team HR Team Marketing Team

Operational Level : 11,125 employees

Global Heads


Leadership Team

Harsh TikkuGlobal Head - Business

Acquisition

Fahmida OzairChief Executive Officer

Ananya DasGlobal Head – IT & Quality

Ozair YasinManaging Director

Ram MudakaviGlobal Head – Operations


Presence

UAEKSA

T’Chad

Burkina Faso

MalawiZambia

Kenya

India

PresenceUpcoming

Gabon


Service Offerings


Document Management Services (DMS)

• SoftAge provides end-to-end solution offerings to its customers right from Document Collection to data processing and physical storage

• SoftAge, thus, provides a one stop solution to all data management issues of an organization

Through our extensive experience in the DMS space, we provide customized solutions to corporations operating in the Telecom, Legal, Banking, Healthcare, IT, Govt & PSU sectors

Organizations in India are gradually recognizing the need to manage their processes more efficiently, given the large quantum of paper intensive and manual work. There is an emerging trend of businesses opting for specialist document management players like SoftAge with end-to-end document management solution providers

Document Collection & Audit

Office

Document Verification

Data Compilation

Image Processing

Data Processing

Warehouse

SoftAge Operations Framework


DMS - Operational Framework

Corporate

Hub / Circle Offices

Spoke Offices

Customer Point of Sale

Overall operations management, Process improvisation, Research, Development, Analysis

125 01

Client interaction, Report Generation, Data & Document Reconciliation, Quality Check

2405 16

Re-audit, Data Capturing, Scanning, Document Validation

4797 640

Document Collection, Audit 3923 5950

Scope of Activities

Manpower Strength

No. of offices

45-60min

2 hours

72 hours

The SoftAge pyramid best reflects our operational framework of document management. The pyramid portrays the four levels, beginning with the Point of Sale, Spoke, Hub and Corporate

TAT

Client Servers

Our Operating Structure


Other Offerings

Manpower Deployment

IT Support for DMSTele Calling

Address Verification

SoftAge provides physical address verification services to clients such as telecom service providers to adhere to new regulations enacted by the government.

SoftAge leases manpower to clients to provide document management services such as data entry, scanning, marketing and promotional activities.

SoftAge offers tele-calling services to clients for market research purposes (e.g. CATI) and verification of customers.

SoftAge provides IT software and hardware support to clients for document management services. Eg. ScanNet, Cloud Docu, EDMS.

Market Research

SoftAge can store the billing related documents on its server and provide real time support for bill generation activities. Once the bills are generated on the system, SoftAge can provide bill printing services

SoftAge leverages its manpower strength for primary B2C data collection/surveys and designs DMS solutions for data collection process

Bill Generation & Printing


Smart Cities & SoftAge


Smart Republic : Components


Smart Republic : Benefits


E-governance component of Smart Republic


DMS component of e-governance


Capabilities and Strengths


Organizational Strengths

• Management Strengths

• 20 years of experience in the industry• Setup in 1994; incorporated in 2000

• 600+ fully equipped spoke offices and warehouses• Biometric access• CCTV vigilance• Internet Connectivity

• Presence in• 25 states in India and 500 cities• UAE, Kenya, Zambia, Saudi Arabia, T’Chad

• Memberships• NASSCOM, FICCI, PRISM, ESC



• Process Strengths

• Process-centric operation

• ISO 27001:2005 compliance for data security

• ISO 9001:2008 compliance for operations

• Dedicated R&D team - Innovation-based

• Business Continuity Planning and Disaster Recovery processes in place



• Human Resource Strength• SoftAge Headcount growth in FTEs

Workforce of 11,250 skilled manpower• 536 employees for more than 10 years • 1085 employees from 8 -10 years• 2027 employees from 5 – 8 years



• Financial Strength• SoftAge Revenue growth in US$ (millions)


Delivery Strengths

• Document Collection• 4,000 runners gather documents from 6,000 customer locations every day

• Document Processing• More than 500,000 documents per day• Handled over 570 million documents• Over 135 TB data• OLA TAT of 2 hours

• Warehousing• International standard warehouses• 1.7 billion documents stored in 430,000 square feet of warehouse space across India

and Africa• Retrieval and re-warehousing• Shredding as a service

• General• Clients from across verticals – Telecom, BFSI, Aviation, Healthcare, Education, Media,

Realty, Legal, Government, etc.


Delivery Strengths

• Document Collection• 4000 runners gather documents from 6000 customer locations

• Document Processing• Handled over 570 million documents• Over 135 TB data• 500,000 documents per day or more• OLA TAT of 2 hours

• Warehousing• International standard warehouses• 1.7 billion documents stored in 430,000 square feet of warehouse space across India

and Africa• Retrieval and re-warehousing• Shredding as a service

• General• Clients from across the verticals – Telecom, BFSI, Aviation, Media, Realty, Legal,

Education, Government, etc.

Our USP is our ability to deliver to

Customer requirements, however

stringent they may be !


SoftAge Clients


Our ClientsBanking & Insurance Govt & PSUTechnology & Telecom


Our Clients

Others

Education Non-Banking Financial Institutions

Transport (Aviation)


Our ClientsProjects in Africa

Housing Finance Kenya Processed over 100,000 Customer Loan

& Deposit applications Data Cleansing Data Entry, Data Migration Duration - Continuing

Airtel Zambia Processed over 4,500,000 KYC Forms Data Entry Scanning of forms Providing Storage & Retrieval Service Duration - 1 Year

Contec Global (Nigeria) Designing and Development of CERPAC

ID software application Biometrics, image, signature capture

software

Chase Bank Kenya Call Survey Data Enrichment Duration - Continuing

East Africa Energy & Envirofit Data Entry Scanning Digital Storage & Retrieval Service Duration – 1 Year

Airtel Chad Data Entry Scanning of forms Physical Storage & Retrieval Service Duration - 3 Year


Our Clients

Projects in Middle East

Department of Economic Development Relocating 5 million pages from old to new warehouse Indexing, Scanning and Document warehousing Processing 5 million documents Duration – 1 year

IFFCO Total Documents Processed – 150,000 Document Archiving, indexing, sorting Duration – 1 year

Lama Tours Total Documents Processed – 500,000 Document Archiving, indexing, sorting Duration – 2.5 years

Others


Awards & Achievements


Awards & Achievements

Zee Business & Worldwide Achievers Business Leadership Awards 2014 Indian SME Top 100 Awards 2013

Deloitte India Tech Fast 50 and Fast 500 Asia Pacific Awards 2012 D&B-Axis Bank Business Gaurav Awards 2011


CSR


Social Initiatives

• SoftAge Foundation• Aim : To provide all the possible to help to young people labeled with a psychiatric disability• The foundation is willing to help anyone and everyone, and is at present focusing on the children and the relatives

of the employees.• SoftAge foundation also provides financial aid for the education of children, especially the girl child.• One paisa per processed form is contributed to the foundation and medical & financial aid is provided wherever

required

• Rural Employment • Most of our processing offices are in rural areas with the aim of generating rural employment. The idea is to

promote modernization without urbanization. In this way, the people don’t have to leave their native towns and can be employed while staying with their families.

• Rural BPO : In process of setting up a BPO in rural Bihar, which seeks to employ 500 villagers. • SoftAge Institute of Document Management, Patna : A SoftAge Foundation initiative which helps develop

vocational skills in the field of DMS and thus contributes to rural employment

• Environment• We recycle obsolete electronic equipment in an environment friendly manner through our e-waste partner, Attero

Recycling• As a Document Management Company, in our process, we use recyclable cardboard cartons for warehousing and

paper envelopes • Spreading awareness through marathons, event participation etc.


Case Studies


CASE STUDIES

SoftAge Adept enriched the bank's client records by 3 strategies• Call survey for clients who have

no emails and postal addresses• Online survey for clients who had

no telephone contacts• Mailing of hard copy KYC forms

for clients who had neither telephone contacts nor email addresses

Solution

1

Challenge

• Accurate and complete data• Advanced tracking and reporting• Secure System ready for

validation

Benefits

The bank wanted to possess a clean and up-to-date customer information database, and had already commenced the data enrichment process by updating existing data from KYC and regulatory records of customers as held by the bank. However there was still an information gap

32

A leading bank in Kenya - Tele survey, data cleansing and enrichment


CASE STUDIES

SoftAge Adept provided a data entry software to enable data clean up and complete data sets through cleansing and enrichment making the client information accurate. We also validated the data and improved data security

Solution

1

Challenge

• 100% complete and accurate data• High data security• Accuracy of data by avoiding

multiple entries of the same record and validation of data

Benefits

The customer wanted to migrate into a new core software system with 100% accurate data but their client data was inaccurate and incomplete

32

A home finance company – Software development, data cleansing and enrichment


CASE STUDIES

SoftAge initiated its Document Management services in Zambia and helped Airtel to follow 100% compliance in the KYC process.

SoftAge provided its DMS services to Airtel Zambia to register its 4.5 million customer base in order to safeguard quality and quick service to its potential customers. SoftAge received documents from Airtel, authenticated them, processed them, digitized them, and then archived them, and uploaded images & data into central GKYC repository. Retrievals were done as and when required by Airtel.

SoftAge installed its SublimeD software to automate and maintain audit records, scanning, data entry and other service operations.

Solution

1

Challenge

There are many benefits which SIM card registration carries along. The fact that the registration exercise involves the collection of subscribers' personal information enables national security wings to trace crimes and lawlessness perpetuated by using mobile phones.

At one point or another, we have all heard of handset theft, or we have been the victims ourselves. Extortions, threats and hate text messages, are all reported by mobile users. All these can easily be traced if the mobile providers had personal information of their clients.

SIM card registration has now become a global exercise in telecom companies

Benefits

The Government of the Republic of Zambia issued the Statutory Instrument No. 65 of 2011 relating to the Registration of Electronic Communication Apparatus Regulations. The coming into effect of this law has made mandatory the registration of all SIM cards by mobile phone operators in Zambia. The purpose of this is to regulate the ownership and use of SIM cards for legitimate purposes. Any existing customer that does not register their SIM card risks deactivation after a due date. All new customers will be required to register their SIM on purchase

32

Airtel Zambia - KYC Management


CASE STUDIES

SoftAge initiated its Document Management services in T’Chad and helped Airtel to follow 100% compliance in KYC process.

SoftAge provided its DMS services to Airtel T’Chad to register its 2.5 million customer base in order to safeguard quality and quick service to its potential customers. SoftAge used to received, documents from Airtel, authenticate, process, digitize, archive, retrieve documents and upload images & data into central GKYC repository.

SoftAge installed its SublimeD software to automate and maintain audit, scanning, data entry and other service operations.

Solution

1

Challenge

There are many benefits which SIM card registration carries along. The fact that the registration exercise involves the collection of subscribers' personal information enables national security wings to trace crimes and lawlessness perpetuated by using mobile phones.

At one point or another, we have all heard of handsets theft, or we have been the victims ourselves. Extortions, threats and hate text messages, are all reported by mobile users. All these can easily be traced if the mobile providers had personal information of their clients.

SIM card registration has now become a global exercise in telecoms

Benefits

The Government of T’Chad has asked Airtel to follow 100% compliance in the KYC process.

32

Airtel T’Chad - KYC Management


CASE STUDIES

By participating as Enrolment agency- SoftAge has become part of a truly historic exercise, one which can make our welfare systems far more accessible and permanently transform service delivery in India.

SoftAge was responsible for carrying out the various functions and activities related to UID enrolment such as setting up of Permanent enrolment centers, Aadhaar enrolment, uploading data on CIDR, printing Aadhaar cards, undertaking collection of demographic and biometric data for UID enrollment.

SoftAge is currently covering enrolment for Haryana region, Uttar Pradesh, Bihar, Andhra Pradesh, Chhattisgarh, Uttarakhand, Punjab, Madhya Pradesh, Kerela and Gujarat

Solution

1

Challenge

• For Residents: The UID will become the single source of identity verification. There will be no hassle of repeatedly providing supporting identity documents each time they wish to access services such as obtaining a bank account, passport, driving license, and so on.

• For Registrars: The UIDAI will only enroll residents after de-duplicating records. The UIDAI’s verification processes will ensure lower KYR costs.

• For Governments: Eliminating duplication under various schemes is expected to save the government exchequer upwards of Rs.20,000 crores a year. It will also provide governments with accurate data on residents.

Benefits

The Government of India (GoI) has embarked upon an ambitious initiative to provide a Unique Identification number (UID) to every resident of India. Mapping the identities of a billion plus persons in a single nation is a big task by any definition.

First and foremost are the technological challenges. It has been estimated that at its peak, the UIDAI system will require comparing one million identity verification requests against a database of, say, 600 million identities.

The next big challenge is around security and privacy of the central repository where the complete database of public personal information exists.

32

UIDAI - Creating a unique identity for every resident in India (go back to e-gov)


CASE STUDIES

Soft Age installed its workflow-based production solution Customer Application Form Management System (CAFMS) for Vodafone, which consisted of DocTrack, SoftDoc and SublimeD.The Document Management system provided by SoftAge is used to collect, authenticate, process, digitize, archive, retrieve documents and upload images & data in the central SoftDoc repository and on Vodafone repository too. Then only SIMs are activated.

Solution

1

Challenge

• Allows storage and maintenance of huge image database using SoftDoc

• Reduces the query processing time drastically using optimized search facility of SoftDoc

• Enables location-wise reconciliation of MIS with Sales, Marketing and various support groups of the company.

• Facilitates automated indexing extraction, resulting in accurate retrieval

• MIS facilitates efficient tracking of CAFs across the organization

• Significantly minimizes time lag between the prospective customer and after-sales services.

Benefits

The client, Vodafone Essar , is a leading Telecom Company in the country, and has emerged as second largest customer base company in the Telecom sector. In 2002, the Government of India passed a rule making it compulsory for all Telecom Operators to keep record of its subscribers in the form of CAFs with supporting id and address proof. This process of managing and maintaining records would have become a resource draining affair as Vodafone had over 3 million subscribers. After consultation with Soft Age, it was decided to implement the Soft Age Document Management work flow to manage the entire document process. .

32

Customer Application Form (CAF) Management system for Vodafone


CASE STUDIES

The bank deployed SoftAge Document Management solution and manpower for facilitating automated processing of corporate and retail transactions. The solution enabled the high-speed scanning of various Banking instruments.

Solution

1

Challenge

• Shortened time for cheques clearing cycle cost associated with physical transportation and storage of cheques was slashed drastically

• Highly scalable solution • Efficient storage and instant

Retrieval of cheques images• The chances of loss of sensitive

customer data during the transit were reduced to negligible.

• Meeting Compliance Requirements

• High customer satisfaction due to reduced turnaround time

Benefits

The client is India’s leading nationalized bank, Canara Bank. It has a wide range of product offerings in every business. The requirement included alignment of the process as per the central bank specifications and document management for better maintenance of the cheques. Also, the solution required to seamlessly integrate with existing core banking system. The company knew, it needed a better solution. Canara Bank turned to SoftAge, the trusted Process partner, SoftAge‘s Document Management Services as the solution.

32

Implementation of Image-Based Cheques Clearance for Canara Bank (go back to e-gov)


CASE STUDIES

The public sector UTIISL had, in turn, appointed SoftAge for the record management services including capturing photograph, signature & digitization of all data on PAN applications form and data entry process. SoftAge switched over to computerized processing. Physical copy of PAN applications forms were collected for UTIISL office by SoftAge and then scanned using high resolution Avision scanners.

Solution

1

Challenge

• SoftAge was able to process 30,00,000 PAN Application forms within a year as per the timeline specified by the UTIISL & ITD

• Problem of defective applications eliminated

• Period of allotment came down to 10 days in over 95% cases by April 2005

• Allotments increased from about 60 lakh in 04-05 to over 1.50 crore p.a. now –total over 8.8 crore

• Stage of ‘PAN on demand’ has now been reached

• Subject of PAN grievances almost vanished from public discourse

• Turn-around received media acclaim

Benefits

UTI Infrastructure Technology And Services Limited (UTIITSL) is a government owned company that provides technology and outsourcing services to the financial and government sectors of India. In 2003, the Income Tax department decided to outsource the interface with PAN applicants to UTIITSL making them responsible for printing and delivering the Pan Cards.

32

Processing of PAN Application Forms for UTIITSL (go back to e-gov)


CASE STUDIES

SoftAge initiated its Digitization solution of Customer Insurance Policy of DHLF Pramerica, in which the Manpower and resources were provided in Eastern locations of India. The Document Management system provided by SoftAge scan the documents through high end scanners , Index, audit and upload images on client server .After the scanning physical copies are returned to the client for further processing .

Solution

1

Challenge

• Allows storage and maintenance of huge image database

• Reduces the processing time drastically using Digitized data for processing

• Facilitates automated indexing extraction, resulting in accurate retrieval

• Significantly minimizes time lag between the prospective customer and approval of the policy

Benefits

The client, DHLF Pramerica life insurance is one of the leading Companies in the country DLF Pramerica Life Insurance Company Limited is a joint venture between DLF Limited, one of India’s largest and most respected real estate organizations, and Prudential International Insurance it is mandate for all Insurance Companies to keep record of all policy holders with supporting id and address proof. This process of managing and maintaining records would have become a resource draining affair as DHLF Pramerica has Huge no. of Policy holders across the nation. After consultation with Soft Age, it was decided to implement the Soft Age Scanning activity for digitization of the Policies at various locations.

.

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Customer Insurance Policy(CIP) Scanning for DHFL Pramerica (previously DLF)


CASE STUDIES

SoftAge initiated its Digitization solution ScanE by processing records of Indigo employees, captains database, engineers and cabin crew staff. These physical records after digitization were further stored in SoftAge warehouse. SoftAge installed archival software for retrieving documents online anytime anywhere. Ticket number is generated after an online request and mailed to SPOC and warehouse in-charge. Within 4-24 hours record is made available as per requirement. This solution made all employee record easily accessible.

Solution

1

Challenge

• Processed more than 3 lakh documents in 3 months and still counting.

• Reduced the cost by 30%• Facilitates automated indexing

extraction, resulting in accurate retrieval.

Benefits

The client, InterGlobe Technologies (IGT), is a leading global pure-play Travel Technology organization, providing integrated services and solutions to travel corporations worldwide in the areas of Information Technology (IT), Business Process Outsourcing (BPO) and Consulting. As per the regulatory compliances it’s mandatory for aviation companies to maintain record of all the employees, captains database, engineers and cabin crew staff. This process of managing, maintaining, archiving and reproducing records was becoming a herculean task.

The company knew, it needed a better solution. Indigo turned to SoftAge‘s Document Management Services as the solution.

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Customer Insurance Policy(CIP) Scanning and Warehousing for Indigo


Summary


Summary

• Currently has 640+ offices across India, UAE, Kenya, Zambia, KSA and T’Chad

• Around 1 million sq. ft. of office space• 11,250 employees• Handled over 570 million forms and 135 TB data• Archived 1.7 billion documents• Process 500,000 documents per day

Established in 1994; Incorporated as limited Company in 2000

Pioneers of Document Management Services

Accomplished 20 years of experience

D&B Rating – 4A3

Render end to end Document Process Solution

ISO/IEC 27001:2005 and ISO 9001:2008 certified

Memberships & Certifications


Thank YouLooking forward to a long-lasting business association

Visit us at www.softage.net

http://www.softage.net/

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