Soft skills for volunteers

Soft Skills for Volunteers

Emotional Intelligence

E - IQ

High IQ• Critical• Condescendin

g• Inhibited• Uncomfortabl

e with sensuality

• Emotionally bland

High Emotional

IQ Poised Outgoing Committed to

people and causes

Sympathetic and caring

Comfortable with themselves

How to get success

IQ contributes only about 20% to success in life

Other forces contribute to success

• Emotional Intelligence

• Luck

• Social Class

Emotional IQ has 5 components

• Self awareness• Self-regulation/Managing

emotions• Motivation• Empathy• Social skills

Self awareness • Your top 5 strengths

Your top 5 strengths

Bravery Courage to

take an informed

risk Ability to have difficult conversations

Self awareness examples

• CLEAR COMMUNICATION• EMPATHY• SELF AWARENESS• DECISION MAKING• PROBLEM SOLVING• SHARING• PATIENCE• LISTENING

• CARING• GETTING ALONG WITH OTHERS• GENTLENESS• PERSEVERANCE• SELF MOTIVATION • SELF CONTROL

Self regulation • Your values • Consider how you use these

values in your volunteer work• Managing your emotions

Motivation • Think about what motivates you to

be a volunteer for ASEM• Why?

– I want to be a volunteer because ……………• Why?………………

why? ………………………………

Social skills • Communication skills• Listening skills• Referring skills• Networking skills• Problem solving skills• Code of Ethics •

Communication skills• Respecting diversity• Cross cultural understanding• Non-verbal communications • Reading body language• Using your body language

Eye contact

Facial expression

Gestures

Postures

Smiling

Verbal communications • Please • Пожалуйста • Onegai shimasu

Voice

Thank you