Soft skills development

Soft Skills It refer to the cluster of personality traits,

social graces, and personal qualities that makes someone a good employee

Soft skills are intrapersonal and interpersonal skills that determine a persons ability to adapt and fit in a social structure

Why is Soft Skills Training Required?

• To Handle Interpersonal Relations• To Take Appropriate Decisions• To Communicate Effectively• To have good Impression and Impact to Gain

Professional Development

Common soft skills• Strong work ethic • Positive attitude• Good communication skills• Time management abilities • Problem-solving skills• Acting as a team player • Self-confidence • Ability to accept and learn from

criticism• Flexibility/adaptability• Working well under pressure

Work Ethics

ProfessionalismProfessionalism is defined byo who you are (inner character), o what you do(behavior exhibited) ando how others perceive you (image projected).

Appearance

Teamwork

Attendance

Character

Respect Co-operation

Productivity

Attitude

Work Ethics Classification

• Work ethics have two types:1. Personal (i.e. Sincerity, respect for the job,

regularity, punctuality, seriousness)2. Specific to a work situation – Keeping certain information confidential ,Maintaining cordial relation with clients and

agencies , Being prepared to take up new tasks

Positive Attitude

• Demonstrating a positive attitude

• Appearing self confident• Having realistic expectations for

self

Body Language

Body language means:• How you stand• How you move • How you appear to people • How you look at people • How you sound.

• How you stand Stand straight. Stand on both legs. Don't lean against anything.• Stand where everyone can see you. Face the audience directly. Don't obstruct the foils. • Stand by the screen when pointing to foils.• Stand away from it when talking about them.

• How you move Avoid nervous movements.Don't walk up and down.Keep your hands down except for gestures. Don't fidget, scratch, jiggle your legs, etc. Use gestures for emphasis. Practice appropriate gestures. Don't overdo it. Avoid arm-waving.

• Look energeticWhy? Energy holds people's attention. Lack of energy puts people to sleep. How? Stand straight. Put energy into your eyes, voice, and movements. • Look relaxed If you relax people will have more confidence in you. If you are not relaxed people cannot focus on the contentHow? Smile. Make it informal. Use humor-enjoy yourself! Slow down. Breathe slowly. Let your arms hang loose. Don't make nervous movements

Good Communication Skills

We must always treat others as we would like others to treat us Verbal or nonverbal must be clearTo the pointEmpathetic

COMMUNICATION PROCESS

Time Management“The way you manage your time can influence the type of day that you will have”Cutting Things Short 1. “I’m in the middle of something now…” 2. Start with “I only have 5 minutes” – you can always extend

this3. Stand up, stroll to the door, complement, thank, shake hands4. Clock-watching

Time Management

Stay Organized

Improved Personal Life

Trigger Questions

When using time management to plan your day, ask yourself a few key questions:• What is the goal I’m trying to accomplish?• What is the deadline for that goal? • What are the outcomes of not achieving this

deadline?

-Crisis-Pressing Issues-Deadlines-Meetings

-Preparation-Planning-Prevention-Relationship

-Interruptions-Some mail-Many Popular Activities

-Trivia-Some Phone Calls-Excessive TV/Games-Time wasters

Urgent Not Urgent

Impo

rtan

tN

ot Im

port

ant

Time Management Matrix

Problem-solving skillsBe proactive

Begin with the end in mind

Put first things first

Think win/win

Seek first to be understanding, then to be understood

Synergize

Sharpen the saw

Acting as a Team Player

Qualities of a Team Player

Demonstrate Reliability Communicate

Constructively

Listens Actively Participates

Actively

Shares Openly and Willingly Cooperates and Help

Exhibits Flexibility Commitment

Works as a Problem-Solver Treats others

respectfully

A Team Player is a reliable person, someone you can count on, he gets work done and does his fair share to work hard and meet commitments

Self Confidence

• Be patient with yourself• Find a mentor• Be open to new Ideas• Be positive• Never Accept the Un-acceptable• Be well groomed• Cherish your accomplishments

Believe in yourself and others will too…

Ability to Accept and Learn from Criticism

Accepting criticism gracefully can be done in four steps:1. Listen openly2. Consider the source3. Discuss the feedback4. Measure the results Create Goals

Listen

Laugh

Focus on Strengths

Reflect on Conversation

Welcome Failure

Ask Questions

Flexibility/ AdaptabilityAre you able to adapt to new situations and challenges? Will you embrace change and be open to new ideas?Face The Loss-Define and acknowledge what is over and what is not. Honor those feelings of loss.Identify Opportunities-Identify the positives for yourself and the company, and then set your focus on themEngage Sooner, Rather than Later-Jump on the bandwagon early. Those who engage sooner, rather than later, will be noticed and rememberedTake Initiatives-Acquire new skills and knowledge that change necessitates. Read, take classes and seek opportunities to learn on the jobShare-Share with colleagues why the sudden change presents opportunities. Support peers by exploring with them ways that they can benefit from the change and help them take advantage of potential opportunities

Working well under pressureComplete Tasks.Try to finish one task first before starting on the next one. Starting on different tasks without getting anything done will only make you miss deadlines. When you have a list of things to do, you’ll be able to focus more on important things.

Relax. Getting stressed out will only make you panic more. Don’t push yourself to finish your work if you’re too tired. Give yourself time to rest. Deep breathing exercises are effective in releasing tension in your body. This also clears your mind so you can think and concentrate better

Or email at [email protected]

For further Information

or in need of a trainer

contact

Ms. Sakshi via

Slideshare or below

mentioned email id.

Do not forget to like this

ppt.