Soft and communication skills

Soft and Communication Skills

Soft Skills

Skills, abilities and traits that pertain to personality, attitude, and behavior

Soft Skills Are Not:Formal or technical

knowledge

Soft Skills

‘Soft Skills’ are essentially people skills -the non-technical, intangible, personality-specific skills.

‘Hard skills’, on the other hand, are more along the lines of what might appear on your resume - your education, experience and level of expertise.

Skills that qualify as soft skillsCommunication Skills – Oral &

Written

Analytical Thinking

Problem Solving Skills Leadership Skills

Team work

Interpersonal Skills

Personal Grooming

Initiative

Self AwarenessConflict Resolution

Integrity

Creativity

Flexibility

Listening Skills

DiplomacyRisk Taking

Skills

Ability to work under pressure

Work Ethics

Commitment

AssertivenessTime Management

Soft skills are

The hardest to acquire

Impossible to practice

Unless these become a habit

Importance of soft skills To communicate effectively To handle interpersonal

relations To take appropriate

decisions To make a good impression

and impact to gain professional development

You can have brilliant ideas, but if you can’t get them across, your ideas

won’t get you anywhere Lee

Iacocca

Communication skills

Communication skills form the corner stone of soft skill

Communication

Communication is a two way process

Communication is the transfer of information from one person to another

Every human being has to essentially & effectively communicate with others

Effective communication is the hallmark of one’s education

Golden Rules of Verbal Communication

Think before you talk Know your message Get to the point quickly Know the outcome you want from the

conversation Practice the art of persuasion Plan in advance what you want to say Know something about the people you will

be talking to

How to communicate effectively?1. Control fear2. Establish eye contact with the listener3. Find out what your listener wants4. Listen carefully5. Think before you talk6. Have belief in your message7. Use gestures effectively8. Pause at the right place9. Reiterate the major points10. Avoid acronyms and jargon11. Handle objections12. Ask for feedback

BODY LANGUAGE

Face is the index of the mind and it clearly displays the persons interest

Written communication Skill

Writing evaluates a person’s proficiency, spelling, grammar etc…

Errors committed while writing circulars, reports & agenda considerably spoil the image of the writer

Good visual presentation using graphics, color, balanced design layout- adds so much to written communication.

How to control fear

Take a deep breath, relax and be yourself Focus on the

Listener (not yourself) Message (not words) Success (not alternatives)

Visualize a positive outcome Do your homework, know what you want to say Keep negative thoughts under control