SOCIAL MEDIA POWER IN TOURISM GROWTH @Selina_Power from Bluewire Media
SOCIAL MEDIA POWER IN TOURISM GROWTH
@Selina_Power from Bluewire Media
2005
The faithful gather in 2005 near St. Peter’s to witness Pope John Paul II’s body being carried into the Basilica for public viewing.
2013
The announcement of the new pope outside the Vatican.
75%Informati
on
23 - 24%
Compare
1-2%Actio
n
Social media + website
Social media + website
Website
Selling
Selling
Selling
Selling
Selling
Sharable
Sharable
Sharable
Sharable
Sharable
Engagement theory
How to write the perfect update
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How to write the perfect update
Scroll
1.
2.
Why photos really do matter
ONLY 48% STUCK TO THEIR PLANS AFTER READING A
NEGATIVE REVIEW!• 7% holidayed in a different country
• 33% changed their hotel
• 10% switched resorts
• 10% changed operators/ agent/ website
• 5% switched airlines.
HAVE A PLAN• Level 1 - requires more
information
• Level 2 - simple complaint that can be solved with an apology
• Level 3 - angry complaint that include profanity and is semi-threatening
• Level 4 - defamatory, damaging and requires attention
• Level 5 - Illegal, death threat, bomb threat, emergency, requires legal intervention.
The 5 Minute Marketing Plans