Social Media Marketing for Small Business Strategy Presentation - International College of Auckland, NZ @Mr_Madness LinkedIn Facebook YouTube Google+ Pinterest Instagram Slideshare Blog Amar Trivedi Management Consultant • Social Media Marketing • Social Business Strategy • Business Transformation
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Social Media Marketing for Small Business Strategy
Guest Speaker Presentation to Diploma in Business students at International College, Auckland. Session on "Social Media Marketing for Small Business Strategy." Related blog post: http://goo.gl/cWwnlw
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Social Media Marketing for Small Business StrategyPresentation - International College of Auckland, NZ
@Mr_Madness
LinkedIn
Facebook
YouTube
Google+
Pinterest
Instagram
Slideshare
Blog
Amar TrivediManagement Consultant• Social Media Marketing• Social Business Strategy• Business Transformation
JOKE Dad: Son, I have a Facebook account now... accept my friend request.Son: You're on Facebook now? WTF !!!Dad: What does WTF mean?Son: Ohhh, Dad. It means...
• Info - Comms - Knowledge - Data Cross-channel - 2-way - Easy access - Data-driven• Business Objectives stay the same Customer, Value, Profit, Growth Creation• “Business has only two functions Marketing and Innovation.” - Peter Drucker/ Milan Kundera
• Resources: Plan, Select, Activate, Engage, Manage– Tools and Technology– Talent and Team– Time and Thinking
• Market Knowledge / Data Analytics / Business Intelligence– Make Sense of Social Data– Collect Feedback, Focus on Actionable Insights– Relationships first, ROI later; Community first, Conversion later; Value first, Volume later
• Listening– Influencers– Advocates– Followers
• Know Your Customer | Know Your Business Model #SocBiz
#SMM4SBS
Crispy Stats + Crunchy Data Bites• All the data man’s created = data in last 2 years!!• 400 million tweets sent everyday, I billion a week• 1 Mashable post shared every second• By 2017, CMO will spend more on Tech > CIO• 82% CMOs plan to increase SM/ SocBiz budget• 80% customers make purchases on SM recommendations• 96% of Australian companies are into content marketing• Most popular mobile apps – Gaming and Social media apps• FB’s mobile business growing faster than web/ desktop (54% v/s 23%)• YouTube users upload 48 hrs of video every 1 hour – super-linear growth!• By 2015, there will be more mobiles than humans• 30% of all mobiles sold in Q1, 2013 were Samsung, Android is now #1 mobile OS• 1.11 billion+ FB users, 500m/ 200 m active Twitter, 100 m Instagram, 48m Pinterest, LinkedIn
200m (adds 2 new members/ sec)• Gangnam Style has over 1 billion YT views – most watched video in history!• Top on Twitter: Justin Bieber, Lady Gaga, Katy Perry, Barack Obama – 30m+ each• Most liked FB brands: FB 91m, YT 74m, Coca-Cola 64m, MTV 44m, Disney 43m, Red Bull 37m
#SMM4SBS
Key Takeaways• Think Creative + Have Fun + Gamify / Funnify • Truth: Practice makes Perfect. Patience is Virtue.• Stay Cool, Calm, Confident, Consistent• SM is a DIY game, Build your own model, figure it out• Think like a Publisher - Quality over Quantity• RonR – Think Relationships, not Connections; Think Expressions, not Impressions
• Social Object to create a conversation• Product / Service is King – Product Development over Community Mgt.!!
• 4 Analogies for SM – Cycling, Driving, Swimming, Cooking
#SMM4SBS
Learn The New Business Lexicon Doesn’t anybody speak human anymore
• Employee Engagement• Social Collaboration • Social Business Adoption• Content – Storytelling, Curation, Distribution• Context• Conversion SEO, optimize Keywords• CRM – Customer 2.0 – SCRM / CX / CEM / CJM• Community / Conversation• E-Commerce / Smarter Commerce• Culture of Innovation• Change Management / Disruption• Lean Start-Up / Agile / Entrepreneur• Social Branding Personal, Employer/Employee, Product/Service, Corporate/Business
#SMM4SBS
THANK YOU!“Social is not something you do. It is something you are.”