content strategy for SMM presented by Lindsey Fair
May 10, 2015
content strategy for SMM
presented by Lindsey Fair
what do customers
want to chat about?
what kind of pain are you solving?
know your
voice
tell a
story
make one
point
make it
shareable
make it
measurable
engagementconnection
passion
exchange
listeningdialogue
emotionsurprise
empathy
experience
celebrationreal-time
essencemeaning
authenticity
ngagementxchangemotionxperiencessence
• Know your voice• Tell a story• Make one point • Make shareable• Make it
trackable
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