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© your company name. All rights reserved. Title of your presentation Taking it to the Next Level: Social Media and Exceptional Customer Service for Banks We need to talk about customer service and Facebook soon…
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Page 1: Social Media for the Banking Industry

Title of your presentation© your company name. All rights reserved.

Taking it to the Next Level:

Social Media and Exceptional Customer

Service for Banks

We need to talk about

customer service and

Facebook soon…

Page 2: Social Media for the Banking Industry
Page 3: Social Media for the Banking Industry

The 4 Decisions

Page 4: Social Media for the Banking Industry
Page 5: Social Media for the Banking Industry
Page 6: Social Media for the Banking Industry

© DelCor Technology Solutions

#1 Define participatory culture & impact to banks

Page 7: Social Media for the Banking Industry

© DelCor Technology Solutions

#2 Discuss ways banks can adapt from push to pull communication

Page 8: Social Media for the Banking Industry

© DelCor Technology Solutions

#3 Identify six participatory principles for today’s banks

Page 9: Social Media for the Banking Industry

Title of your presentation

Film Title

© your company name. All rights reserved.

Strategy

Page 10: Social Media for the Banking Industry

© DelCor Technology Solutions

#1 Define participatory culture & impact to banks

Page 11: Social Media for the Banking Industry

Title of your presentation© your company name. All rights reserved.

Page 12: Social Media for the Banking Industry

© DelCor Technology Solutions

#2 Discuss ways banks can adapt from push to pull communication

Page 13: Social Media for the Banking Industry

© DelCor Technology Solutions

#3 Identify five participatory principles for today’s banks

Page 14: Social Media for the Banking Industry

© DelCor Technology Solutions

#1 Define participatory culture & impact to banks

Page 15: Social Media for the Banking Industry

© DelCor Technology Solutions

#2 Discuss ways banks can adapt from push to pull communication

Page 16: Social Media for the Banking Industry

© DelCor Technology Solutions

#3 Identify six participatory principles for today’s banks

Page 17: Social Media for the Banking Industry

KiKi L’[email protected]@kikilitalien on Twitter