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Social Media for Sales PurposesMarch 2014
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Social Media is the means by which people create
and/or exchange text, videos, pictures, ideas and
other content through online communities and
networks.
Social media is most usually associated with
networks of relationships you build over time that
are built on some level of exclusivity.
What is SocialMedia?
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Why should I use social media?
72.6% of agents who use social media outperformed
agents who did not
40% of agents who use social media close between 2 and
5 deals a year as a direct result of their efforts
Its free
Relatively simple to use
Allows for 2 way conversations
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Linked In
Why
Exchange of professional info
Enhance your brand identity
Who Primarily professionals 25-50 years old Is used primarily for business networking
Unique
Use to create a professional persona
Establish your expertise
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Why
Largest network
Most active network
Who 600 million active users Blended personal/professional pages
Unique
Build relationships quickly
Easily share videos, pics and status updates
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Why
Trending capabilities
Short tweets are easy to manage
Who Easy to target audiences Younger demographic
Unique
Limited to 140 characters per tweet
Use hashtags to reach people outside your
sphere
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Why
Virtual bulletin board
Share home design ideas
Who Largely women audience
Unique
Bulletin boards for photos and videos
Use to drive traffic to your website/blog
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Why
Storytelling through pictures
Share home design ideas
Who Younger demographic (18-29 year olds)
Unique
Works particularly well with Facebook/Twitter
Use to drive traffic to your website/blog
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Pick aplatform
Start anaccount
Fill out yourprofile
Upload apicture
StartConnecting
Getting Started
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Its no longer about who you know,its about what you know about who
you know.
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Use all capsUse highly charged
wordsBe inappropriate Sell first
Tag unflatteringphotos
Post photos of
others childrenwithout permission
Geotag peoplewithout permission
Quote peoplewithout permission
Dont like a tragicevent
Dont be passiveaggressive
Dont vague post Dont overshare
Humblebrag Over complain Over Post Post Spoilers
Netiquette Donts
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Be respectfulBe a
relationshipbuilder
Show you care Be on-brand
Be a giver Be honestConsider the
toneIgnore Trolls
Offer to help Use privateemails tomake plans
Use tags ifnecessary
Netiquette Dos
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I
Is it interesting?T Is it timed right?
O - Is it offensive?V Is it verified?
E - Is it effective?
R
Is it right for yourbrand?
T
Is it tactful?
H Is it helpful?
I
Is it informative?N Is it necessary?
K Is it kind?
Before you post THINK IT OVER
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When displaying listing content, a participants or users IDX display sitemust clearly identify the name of the brokerage firm under which theyoperate in a readily visible color and typeface. This policy acknowledgesthat certain required disclosures may not be possible in displays of minimalinformation (e.g. thumbnails, text messages, tweets, etc., of 200characters or less). Such displays are exempt from the disclosure
requirements established in this policy but only when linked directly to adisplay that includes all required disclosures.
If your data is coming from an IDX feed
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Must conform to all NAR Code of Ethics and State Code regardingadvertisements
NAR Standard of Practice 1-2
The duties imposed by the Code of Ethics encompass all real estate-relatedactivities and transactions whether conducted in person, electronically, or
through any other means.
NAR Article 10
REALTORS shall not deny equal professional services to any person forreasons of race, color, religion, sex, handicap, familial status, national origin,
sexual orientation, or gender identity. REALTORS shall not be parties to anyplan or agreement to discriminate against a person or persons on the basisof race, color, religion, sex, handicap, familial status, national origin, sexualorientation, or gender identity.
NAR and electronically transmittedinformation
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Article 12
Realtors shall ensure that their status as real estate professionals is readilyapparent in their advertising, marketing, and their other representations,and that the recipients of all real estate communications are, or have been,notified that those communications are from a real estate professional.
Standard of Practice 12-5
Realtors shall not advertise nor permit any person employed by or affiliatedwith them to advertise real estate services or listed property in ANYmedium(e.g. electronically, print, radio, television, etc) without disclosing the nameof that Realtors firm in a reasonable and readily apparent manner. This
Standard of Practice acknowledges that disclosing the name of the firm maynot be practical in electronic displays of limited information (e.g.thumbnails, text messages, tweet, etc). Such displays are exempt from thedisclosure requirement established in this Standard of Practice, but ONLYwhen linked to a display that includes all required disclosures.
NAR Article 12
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Never provide your password or personal information ondemand (phishing email or phone call)
Think twice before you allow any interface with yourcontacts/calendar/email
Dont hide info in your contacts
Be aware of social engineering and how it works
Beware of photos designed to pull at your heart strings
Online security
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Dont assume your posts are private
Dont post when you are going on vacation
Dont post where you keep your weapons if you have them
Be cognizant that if you post open houses, you are advertising where and whenyou will be at a home potentially by yourself
Print screen capabilities mean your posts can be copied
Who is watching you?
Personal Security
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Content Marketing is a marketing technique of creating and distributingrelevantand valuablecontent to attract, acquire and engage a clearlydefined and understood target audience with the objective of drivingprofitablecustomer action.
Successful content marketing is the art of communicating with yourprospects and customers without selling. Instead of pitching or selling yourproduct or services, you deliver information that makes your audience moreintelligent, more entertainedand more inspired. The essence of yourcontent marketing strategy is the belief that if you deliver consistent,ongoing, timely and valuable information to buyers, they will ultimatelyrewardyou with their business and loyalty.
It is considered non-interruptive marketing
What is content marketing?
Wh h ld I tili t t k ti ?
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Why should I utilize content marketing?
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CreateContent
CurateContent
ListenConverse
Measure
The Content Marketing Cycle
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MonthlyEntertain
Bi-weeklyInspire
WeeklyStart Conversation
2x per weekTeach
3x per weekProvide Relevant Information
20x per weekInteract with others
A simple but effective plan
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A weekly detailed Plan
Monthly Theme: New Beginnings Facebook Twitter Pinterest LinkedInWeek of Jan 6
Weekly Theme: New Year
Monday, January 06, 2014ResolutionsWhat are buyers looking for in
2014 Vegan recipe profile update
Tuesday, January 07, 2014Ander Housing trends in Carmel RE trendspictogram make connections
Wednesday, January 08, 2014Family Inspirational Vegan Recipe congratulate new jobs
Thursday, January 09, 2014Inspirational Educational Home Design Send a resource to 3 people
Friday, January 10, 2014Educational Educational Vegan Recipe Post a picture
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Analyze your current social media use
Determine your brand
Determine your audience
Determine the platforms you want to utilize
Set macro goals
Set micro goals
Put tools in place to track benchmarks
A comprehensive Social Media Plan
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Analyze your current social media use
Determine your brand
Determine your audience
Determine the platforms you want to utilize
Set macro goals
Set micro goals
Put tools in place to track benchmarks
A comprehensive Social Media Plan
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What makes me differentfrom other Realtors?
What words do my clientsuse to describe me?
What are my core personal values?
What are my core businessvalues?
What are issuesthat are important to me but that I should not engage?
How do I make people feel?
Am I going to engage on religioustopics?
Am I going to engage on politicaltopics?
How much personal/professional blurringam I comfortable with?
Is the social media brand I am presenting authentic?
Determine your social media brand
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Keeping your branding consistent
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Groups youbelong to
Specializedmarkets
Currentsphere
HobbiesChildrensactivities
Professionalactivities
Past Co-workers
Defining your audience
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Analyze your current social media use
Determine your brand
Determine your audience
Determine the platforms you want to utilize
Set macro goals
Set micro goals
Put tools in place to track benchmarks
A comprehensive Social Media Plan
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Choosing your platforms
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Huge jump last year in users over 65
More women use Facebook than men
63% of users go to Facebook more than
1x/day.
84% of those that use only one platform
typically choose Facebook
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Adoption levels are particularly highamong young adults and African
American users.
46% of users visit at least 1x/day
53% of Twitter users also use Instagram
90% of Twitter users also use Facebook
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Usage is drastically higher for collegelevel grads or higher and with an average
household income of $75,000+
Only platform where usage of 50-64 year
olds is higher than 18-29 year olds
52% visit their profiles less than 1x/week
89% of Linked In users also use Facebook
Linked In
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Increase in users 18-29 years old and
African American users
After Facebook, Instagram has the
highest engagement levels
57% of Instagram users visit the site at
least 1x/day
53% of Instagram users also use Twitter
93% of Instagram users also use Facebook
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Majority women users
Women are likely to be highly educated
and in a higher income bracket
50% of users say they visit less than
1x/week
87% of Pinterest users also use Facebook
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Analyze your current social media use
Determine your brand
Determine your audience
Determine the platforms you want to utilize
Set macro goals
Set micro goals
Put tools in place to track benchmarks
A comprehensive Social Media Plan
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I will like X times per day I will post X times per day
I will comment X times per daySpecific
How many likes did I receive
How many comments did I receive
What times are my audience most respondingMeasurable
How much time can I devote to each platform
How steep is the learning curve for this platformAttainable
How many leads should I expect?
How many sales should I expect?Realistic How long should I experiment before I see results?Timely
SMART Goals for Social Media
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4weeks
Increase my blog
traffic by 32%
Collect contactinfo for 10 people
Increase website
traffic by 100%
Attain 30linkbacks
3months
Attain 500Twitter followers
6months
Add 1000Facebook friends
12months
Collect 5 directleads from social
media
WRAP 3 newagents to the
Tucker company
Examples of Macro Goals
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Analyze your current social media use
Determine your brand
Determine your audience
Determine the platforms you want to utilize
Set macro goals
Set micro goals
Put tools in place to track benchmarks
A comprehensive Social Media Plan
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Set Micro goals
X timesper X
Write newshort
content
Write newlong
content
Post newphoto
Sharecontent
Like a postCommenton a post
Retweet
Connectwith newcontact
Checkanalytics
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Analyze your current social media use
Determine your brand
Determine your audience
Determine the platforms you want to utilize
Set macro goals
Set micro goals
Put tools in place to track benchmarks
A comprehensive Social Media Plan
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1 Snap a pic of your clients in their new
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1. Snap a pic of your clients in their newhome and post it
2 Set up a home owner DIY Pinterest
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2. Set up a home owner DIY Pinterestboard
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3. Start an office power users group
Work consistently with a group of
agents who agree to like and comment
on each others posts to create a
conversation that will create buzz
4 Define lifestyle triggers that should
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New Job
Engagement
RetirementNewbaby
4. Define lifestyle triggers that shouldinstigate a phone call
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5. Use storytelling to post listings
6 Become the neighborhood expert
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Best Pizza
BestBurger
Best Golf
Course
Best Park
BestSwimming
Spot
BestHappy
Hour
Best
Sandwich
6. Become the neighborhood expertthrough Best of 30 days challenge
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Childrens MuseumZoo
Artsgarden
Indians Game
Colts Game
Pacers Game
Ice Game
Art Museum
Indiana History Museum
Monon Center
JCC
Laser TagDave and Busters
Connor Prairie
Hot Air Balloon Ride
Cookies with Santa
Zoo Boo
Farmers Market
Traders Point Creamery
Roller Derby
Indianapolis 500
Mini Marathon
West ParkCentral Park
Downtown Library
LOVE sculpture
Tennis Courts
Golf
Gokarts
Mini golf
Bowling
7. Start a 365 activities story
8 Get access to your spheres network
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8. Get access to your sphere s networkthrough tags
9 Dont be afraid to get personal in a
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9. Don t be afraid to get personal in apositive way
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10. Share a funny story
11 Let somebody know they are
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11. Let somebody know they areimportant
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12. Give somebody a public shout out
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12. Find ways to share your core values
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14. Share your interests
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15. Tap into groups you are involved in
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16. Let your friends celebrate with you
17. Share your imperfections (to a
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17. Share your imperfections (to apoint)
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18. Call to your target audience
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19. Help your clients dream big
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20. Showcase your natural home style
21. Present buyer and seller
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yeducational materials
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23. Learn from one of the best
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Tweet5 10 x
per day
Post onFacebook
1-4 X
per day
Post or tweet
between8 am
and
8 pm
24. Memorize these optimal outcomes
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25. Use Klout to track personal trends
Bonus! 26. Get inspiration from sites
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pthat engage like Buzzfeed