Social housing and specialist homelessness services additional service delivery data 2016–17 Contents Social housing and specialist homelessness services.......................2 Social housing............................................................2 Victorian Housing Register................................................2 Direct tenure public rental housing.......................................2 Rental general housing....................................................2 Movable units.............................................................2 Public housing assistance – waiting list, tenancies, rebates and stock....3 Bond Loan Scheme..........................................................5 Public housing stock......................................................5 Incident reporting........................................................6 Social housing stock by housing program at 30 June........................8 Social housing acquisitions...............................................8 Dwellings acquired in 2016–17 by dwelling type............................9 Dwellings acquired in 2016–17 by type of acquisition.....................10 Director owned acquisitions by number of bedrooms by division for 2016–17 12 Director owned sales, demolitions and lease hand-backs for 2016–17.......12 Summary of changes to Director owned dwellings for 2016–17...............14 Total social housing dwellings at 30 June 2017...........................15 Social housing dwellings by local government area at 30 June 2017........20 Director owned units by number of bedrooms at 30 June 2017...............24
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Social housing and specialist homelessness services additional service delivery data 2016–17
ContentsSocial housing and specialist homelessness services.....................................................................2Social housing........................................................................................................................................ 2Victorian Housing Register..................................................................................................................... 2Direct tenure public rental housing.........................................................................................................2Rental general housing........................................................................................................................... 2Movable units......................................................................................................................................... 2Public housing assistance – waiting list, tenancies, rebates and stock...................................................3Bond Loan Scheme................................................................................................................................ 5Public housing stock............................................................................................................................... 5Incident reporting.................................................................................................................................... 6Social housing stock by housing program at 30 June.............................................................................8Social housing acquisitions..................................................................................................................... 8Dwellings acquired in 2016–17 by dwelling type....................................................................................9Dwellings acquired in 2016–17 by type of acquisition...........................................................................10Director owned acquisitions by number of bedrooms by division for 2016–17.....................................12Director owned sales, demolitions and lease hand-backs for 2016–17................................................12Summary of changes to Director owned dwellings for 2016–17...........................................................14Total social housing dwellings at 30 June 2017....................................................................................15Social housing dwellings by local government area at 30 June 2017...................................................20Director owned units by number of bedrooms at 30 June 2017............................................................24
Social housing and specialist homelessness servicesThe department and funded community service organisations provide housing and support to Victorians most in need. These services include long-term housing programs as well as temporary accommodation and homelessness support. In 2016–17:
• 62,670 households were assisted with long-term direct tenure public housing• an estimated 108,574 clients were assisted to address and prevent homelessness.
Social housingSocial housing assistance focuses on providing adequate, affordable and accessible housing targeted to those in greatest need, delivered cost-effectively and in coordination with support services where required. Social housing assistance is provided on a long or short-term basis.
Long-term social housing assistance includes public rental accommodation, community-managed housing1in Director owned properties2and community-owned stock for designated client groups and rental accommodation for low income Victorians with identified support needs. Long-term public rental housing also includes movable units. In recent years, housing assistance has been increasingly targeted to people in greatest need. Targeting to high need groups has impacts in terms of stock turnover and costs.
Short-term social housing is provided to Victoria’s homeless individuals and families. Clients are assisted under the Crisis Supported Accommodation and Transitional Housing Management programs.
Victorian Housing RegisterThe Victorian Housing Register includes public housing applications, comprising of Priority Access and Register of Interest applicants and transfer applicants who wish to transfer to another property. At 30 June 2017, there were 35,392 public housing applications on the Register. In addition there were 6,770 transfer applications.
The reporting template for the Victorian Housing Register for the period of 2017–18 will consolidate public housing and the various community housing waiting lists into a single waiting list. While the Victorian Housing Register is being implemented a transition reporting process will show social housing applications by local area and change to the number of applications as community housing applications are transferred.
Direct tenure public rental housing Direct tenure public rental housing consists of the department’s major public rental housing Rental General Housing and Movable Units. It provides long-term rental housing assistance and is available to low income households that meet eligibility limits within the individual programs.
Rental general housingRental general housing is a major form of long-term rental assistance offered by the department to low-income people in need of public rental assistance. It includes separate houses and medium- to high-density dwellings and flats. It does not include movable units and other direct tenure stock. Eligible households may receive a rental rebate according to household income. The main client groups assisted by rental general housing are low income families, older people, single people, youth and people with disabilities.
Movable unitsMovable units are one or two bedroom re-locatable units owned by the Director of Housing. They are designed to offer eligible Victorians with support need, accommodation to keep living independently while maintaining close contact with family and friends. The units are self-contained and are generally placed in the rear garden of a relative or friend’s home. Eligible households may receive a rental rebate according to household income. When the unit is no longer
1 A range of community-managed housing options to provide affordable accommodation for a wide range of client groups.2 Managed units and housing owned through the Director of Housing. The Director of Housing is the landlord to public housing tenants.
required, it is removed from the site. The target group for movable units include low-income people over 55 years of age or under 55 if receiving an Australian Disability Support Pension; or receiving ongoing support from the department or a registered community service organisation.
Public housing assistance – waiting list, tenancies, rebates and stock
Table 1: New households assisted
Description 2015–16 2016–17
Rental general 3,695 3,401
Movable units 141 109
Total new households 3,836 3,510
Table 2: Households assisted at 30 June
Description 2016 2017
Rental general 61,775 61,498
Movable units 1,214 1,172
Total households 62,989 62,670
Table 3: Direct tenure public rental housing 2016–17 (rental general stock and movable units) by division
Description East North South West
Waiting list at 30 June 20173 (new) 5,266 8,278 11,033 10,705
Waiting list at 30 June 20174 (transfer) 811 1,909 1,892 2,155
New allocations5 2016–17 587 967 944 1,012
Transfer allocations 2016–17 274 528 313 474
Tenancies at 30 June 20176 9,725 17,915 16,699 18,331
Rebated tenancies at 30 June 20177 8,579 15,907 14,350 16,192
3 Does not include the movable units waiting list as this is managed centrally.4 Does not include the movable units waiting list as this is managed centrally.5 Includes rental general stock and movable units. 6 Includes rental general stock and movable units.7 Includes rental general stock and movable units.
Disability services additional service delivery data 2016–17 3
Table 4: Waiting lists
Description 30 June 2016 30 June 2017
Rental general waiting list8 32,155 35,923
Rental general transfer 9 7,445 6,770
Movable units waiting list 95 99
Priority Access waiting list 10,026 11,934
Table 5: Rental general tenancies
Description 30 June 2016 30 June 2017
Total tenancies in rental general at 30 June 61,775 61,498
Tenancies in rental general on rebates at 30 June 54,110 54,020
Proportion on rebates – rental general 87.6% 87.8%
Table 6: Movable unit tenancies
Description 30 June 2016 30 June 2017
Total tenancies in movable units at 30 June 1,214 1,172
Tenancies in Movable Units on rebates at 30 June 1,043 1,008
Proportion on rebates – Movable Units 85.9% 86.0%
Table 7: Public Housing tenancies (Rental General Stock and Movable unit)
Description 30 June 2016 30 June 2017
Total tenancies in public housing at 30 June 62,989 62,670
Total tenancies on rebates at 30 June 55,153 55,028
Table 8: Public housing clients by age of principal tenant at 30 June 2017:
Age group <20 20–4 25–34 35–44 45–54 55–59 60–64 65+ Total
8 Includes households on the priority access waiting list.9 Includes households on the priority access waiting list.
Disability services additional service delivery data 2016–17 4
Table 9: Public housing rebated tenancies by main source of income at 30 June 2017
Main Income Source
Rental general stock
households 30 June 2017
Movable units30 June 2017
Total direct tenure (N)
Total directtenure (%)
Aged Pension 15,140 487 15,627 28.4%
Mature Age/Widows Pension 305 7 312 0.6%
Single Parenting Payment 3,734 1 3,735 6.8%
Disability Support Pension 20,472 461 20,933 38.0%
Service Pension 380 12 392 0.7%
New Start and Partnered Payment 7,882 18 7,900 14.4%
Sickness Allowance 40 - 40 0.1%
Wages/self employed 3,407 4 3,411 6.2%
Austudy/Abstudy payment 185 - 185 0.3%
Youth Allowance 289 7 296 0.5%
Other, including Special Benefits 2,186 11 2,197 4.0%
Total 54,020 1,008 55,028 100.0%
Rental rebates are provided to low income households in public housing. The rebate represents the difference between rent paid by the household and the market rent of the public housing property.
Bond Loan Scheme Under the Bond Loan Scheme, the department makes loans available to low income earners for assistance with security deposits required by private landlords when entering private rental accommodation. The scheme is demand driven and is affected by conditions in affordable private rental markets.
A bond loan is an interest-free loan repayable by the applicant. A cheque is provided to the applicant or sent directly to the landlord who must lodge the money with the Residential Tenancies Bond Authority within five days. Bond loans do not cover the costs of relocation or storage. Demand for assistance decreased by four per cent during 2015–16.
Table 10: Bond loans issued
Description 2015–16 2016–17
Number of bonds issued 11,761 11,584
Public housing stockAt 30 June 2017, the department managed a total of 64,176 direct tenure public rental units. This number consists of 62,932 rental general stock units (including leases) and 1,244 movable units.
Disability services additional service delivery data 2016–17 5
Table 11: Stock10
Description 30 June 2016 30 June 2017
Total rental general stock at 30 June 62,952 62,932
Total movable units at 30 June 1,287 1,244
State total dwellings 64,239 64,176
Table 12: Rental general stock and movable units by division at 30 June 201711
Division Rental general stock Movable units
East 9,587 278
North 18,033 329
South 16,689 360
West 18,623 277
State total dwellings 62,932 1,244
Incident reporting Incident reporting data are allegations made by clients of the Department of Health and Human Services. They are recorded and remain as incidents regardless of whether further information becomes available to substantiate or disprove an event. Incident reports include disclosures of historic abuse and assault that were alleged to have occurred before a client entered state care.
Category One incidents are the most serious incidents and include: death of clients; allegations of physical or sexual assault; and serious client behavioural issues that impact on client or staff safety. Where there is an allegation, it is met with a strong response that includes medical attention (should this be required), a report to police if it involves an allegation of physical or sexual abuse or a client is a victim of a crime, and counselling and support being offered to all parties.
Incident reporting enables service providers to take corrective-action to protect the wellbeing and safety of clients where necessary and better understand the underlying causes of incidents to prevent their recurrence.
Table 13: Category one incidents12
Incident type 2016–17
Client death 75
Assault 87
Behaviour 36
Other incident types 380
10 Does not include 384 other Director managed units.11 Does not include 384 other direct tenure stock which may include ‘crisis other’ (stock awaiting demolition or sale, being temporarily used as crisis housing), community facilities, commercial tenancies, sundry rentals, rental various, rental pensioner trust fund and rental to government departments. 12 Data contained in this report was extracted on 30 July 2017. Please note, incident reporting data is based on allegations only. Incident reporting data undergoes routine data validation and as such is subject to minor changes over time. Total numbers contained in this report may not be directly comparable to subsequent released incident reporting information. The department has undertaken significant work to improve its incident reporting processes and systems. This has meant more incidents are now reported across the state in housing and homelessness services, in line with other departmental services.
Disability services additional service delivery data 2016–17 6
Client deathAs in the general population, housing tenants may pass away at home. The department and funded community service organisations are required to report deaths as incidents when the death occurs in an unusual or unexpected circumstance, for example, substance overdose or suicide. Client deaths reported include some members of the public who died at a property funded or managed by the department.
AssaultAssault includes both alleged physical and sexual assaults. Assaults reported as Category one incidents are serious events that may involve medical attention or police investigation. The department has procedures requiring all allegations of assault to be reported to the department within 24 hours, and that clients are protected and supported. All allegations of assault are required to be referred to the police.
BehaviourIncidents involve aberrant or threatening behaviour.
Other incident typesOther incidents include matters such as property damage/disruption, suicide attempts and serious illness.
Social housing stock managementAt 30 June 2017, the department oversaw a total stock portfolio of 86,418 housing dwellings including 72,923 Director owned (or leased) units and 13,495 community owned units. Progressively, strategic asset investment is changing the stock profile to reflect the emerging requirements of people needing housing assistance, including smaller households and people with a disability.
A total of 651, including Director owned units and community owned units, were added to the stock of social housing during 2016–17.
The following tables provide a summary of stock management program activities during 2016–17, as well as a profile of Victoria’s public and community housing stock as at 30 June 2017.
Disability services additional service delivery data 2016–17 7
Social housing stock by housing program at 30 JuneTable 14: Director owned (including leases and other Director-managed units) and community owned social housing stock at 30 June by housing program
Program 2016 2017
Total Direct tenure public rental 64,663 64,560
• Rental general stock (including leases) 62,952 62,932
• Movable units 1,287 1,244
• Other direct tenure13 424 384
Total Community managed rental housing 19,597 19,852
Short-medium term community housing 3,974 3,896
• Crisis supported accommodation 299 311
• Transitional Housing Management Program (including leases) 3,675 3,585
Long-term community rental housing 15,623 15,956
Total Indigenous Community Housing14 2,006 2,006
Social Housing Total 86,266 86,418
Social housing acquisitionsTable 15: Social housing acquisitions 2016–17
Description Units acquired
Managed stock sub-program total 118
• Family 96
• Older persons 22
• Singles 0
Director Owned or Community-owned and/or managed 530
• Community-owned and managed 522
• Crisis Supported housing 6
• Transitional housing 2
Leases total 3
• Rental general stock leases 0
• Transitional housing leases 3
Total Social Housing Acquisitions 651
13 Other direct tenure stock may include ‘crisis other’ (stock awaiting demolition or sale, being temporarily used as crisis housing), community facilities, commercial tenancies, sundry rentals, rental various, rental pensioner trust fund and rental to government departments.14 Including Director owned stock.
Disability services additional service delivery data 2016–17 8
Dwellings acquired in 2016–17 by dwelling type
Table 16: East Division Director owned units acquired (including leases and other Director managed units) by dwelling type and community owned acquired by local area within division
Division and local area House
Medium Density
Attached
Medium Density
DetachedLow-rise
flatCommunity
Owned Total
Goulburn - - - - 17 17
Inner Eastern Melbourne 2 6 - 8 5 21
Outer Eastern Melbourne - 1 - - 10 11
Ovens Murray - - 4 - 8 12
East Total 2 7 4 8 40 61
Table 17: North Division Director owned units acquired (including leases and other Director managed units) by dwelling type and community owned acquired by local area within division
Division and local area House
Medium Density
Attached
Medium Density
DetachedLow-rise
flatCommunity
Owned Total
Hume Moreland 2 5 1 18 49 75
Loddon 2 - 8 - 31 41
Mallee - - 2 - 3 5
North Eastern Melbourne - 8 29 23 68 128
North Total 4 13 40 41 151 249
Table 18: South Division Director owned units acquired (including leases and other Director managed units) by dwelling type and community owned acquired by local area within division
Division and local area House
Medium Density
Attached
Medium Density
DetachedLow-rise
flatCommunity
Owned Total
Bayside Peninsula - - - - 99 99
Inner Gippsland - - - - 18 18
Outer Gippsland - 2 - - 13 15
Southern Melbourne - - - - 51 51
South Total - 2 - - 181 183
Disability services additional service delivery data 2016–17 9
Table 19: West Division Director owned units acquired (including leases and other Director managed units) by dwelling type and community owned acquired by local area within division
Division and local area House
Medium Density
Attached
Medium Density
DetachedLow-rise
flatCommunity
Owned Total
Barwon - - 8 - 30 38
Brimbank Melton - - - - 37 37
Central Highlands - - - - 10 10
Wimmera South West 1 - - 1 65 67
Western Melbourne - - - - 6 6
West Total 1 - 8 1 148 158
Table 20: Total Director owned units acquired (including leases and other Director managed units) by dwelling type and community owned acquired by division
Division House
Medium Density
Attached
Medium Density
DetachedLow-rise
flatCommunity
Owned Total
East 2 7 4 8 40 61
North 4 13 40 41 151 249
South - 2 - - 181 183
West 1 - 8 1 148 158
State Total 7 22 52 50 520 651
Dwellings acquired in 2016–17 by type of acquisition
Table 21: East Division Director owned (including leases and other Director managed units) and community owned acquisitions by type of acquisition and local area within division
Division and local area
Director owned new
construction
Director owned spot
purchase
Director owned leased
inDirector
owned otherCommunity
Owned Total
Goulburn - - - - 17 17
Inner Eastern Melbourne 12 - - 4 5 21
Outer Eastern Melbourne - - 1 - 10 11
Ovens Murray 4 - - - 8 12
East Total 16 - 1 4 40 61
Disability services additional service delivery data 2016–17 10
Table 22: North Division Director owned (including leases and other Director managed units) and community owned acquisitions by type of acquisition and local area within division
Division and local area
Director owned new
construction
Director owned spot
purchase
Director owned leased
inDirector
owned otherCommunity
Owned Total
Hume Moreland 25 - 1 - 49 75
Loddon 10 - - - 31 41
Mallee 2 - - - 3 5
North Eastern Melbourne 59 - 1 - 68 128
North Total 96 - 2 - 151 249
Table 23: South Division Director owned (including leases and other Director managed units) and community owned acquisitions by type of acquisition and local area within division
Division and local area
Director owned new
construction
Director owned spot
purchase
Director owned leased
inDirector
owned otherCommunity
Owned Total
Bayside Peninsula - - - - 99 99
Inner Gippsland - - - - 18 18
Outer Gippsland 2 - - - 13 15
Southern Melbourne - - - - 51 51
South Total 2 - - - 181 183
Table 24: West Division Director owned (including leases and other Director managed units) and community owned acquisitions by type of acquisition and local area within division
Division and local area
Director owned new
construction
Director owned spot
purchase
Director owned leased
inDirector
owned otherCommunity
Owned Total
Barwon 8 - - - 30 38
Brimbank Melton - - - - 37 37
Central Highlands - - - - 10 10
Wimmera South West 1 1 - - 65 67
Western Melbourne - - - - 6 6
West Total 9 1 - - 148 158
Disability services additional service delivery data 2016–17 11
Table 25: Total Director owned (including leases and other Director managed units) and community owned acquisitions by type of acquisition and division
Division and local area
Director owned new
construction
Director owned spot
purchase
Director owned leased
inDirector
owned otherCommunity
Owned Total
East 16 - 1 4 40 61
North 96 - 2 - 151 249
South 2 - - - 181 183
West 9 1 - - 148 158
State Total 123 1 3 4 520 651
Director owned acquisitions by number of bedrooms by division for 2016–17
Table 26: Summary of Director owned (including leases and other Director managed units) acquisitions by number of bedrooms by division
Division One BedroomTwo
BedroomThree
BedroomFour
BedroomNumberof Units
Total Bedrooms
East 12 9 - - 21 30
North 19 74 3 2 98 184
South 2 - - - 2 2
West 2 7 1 - 10 19
State Total 35 90 4 2 131 235
Director owned sales, demolitions and lease hand-backs for 2016–17
Housing sales by service typeTable 27: Director owned units sold by product type
Housing type 2015–16 2016–17
Direct tenure schemes total 105 106
• Public Housing 105 106
Community-managed housing total 2 7
• Transitional housing 0 2
• Crisis Supported Housing 0 0
Long Term Community Housing 2 5
Total direct tenure and community-managed housing sales 107 113
Community facilities and commercial tenancies 0 1
Total Sales 107 114
Disability services additional service delivery data 2016–17 12
Table 28: East Division Director owned sales, demolitions and lease hand-backs
Division and local area Demolitions Lease hand-backs Sold Total
Goulburn 1 - 3 4
Inner Eastern Melbourne 7 9 4 20
Outer Eastern Melbourne 7 5 5 17
Ovens Murray 1 1 6 8
East Total 16 15 18 49
Table 29: North Division Director owned sales, demolitions and lease hand-backs
Division and local area Demolitions Lease hand-backs Sold Total
Hume Moreland 3 6 5 14
Loddon - 2 11 13
Mallee 1 2 5 8
North Eastern Melbourne 7 8 46 61
North Total 11 18 67 96
Table 30: South Division Director owned sales, demolitions and lease hand-backs
Division and local area Demolitions Lease hand-backs Sold Total
Bayside Peninsula 5 16 2 23
Inner Gippsland 1 - 2 3
Outer Gippsland 1 - 2 3
Southern Melbourne 6 5 3 14
South Total 13 21 9 43
Table 31: West Division Director owned sales, demolitions and lease hand-backs
Division and local area Demolitions Lease hand-backs Sold Total
Barwon 3 - 12 15
Brimbank Melton 2 4 1 7
Central Highlands 4 - 2 6
Wimmera South West 1 9 1 11
Western Melbourne - - 4 4
West Total 10 13 20 43
Disability services additional service delivery data 2016–17 13
Table 32: Total Director owned sales, demolitions and lease hand-backs by Division
Division and local area Demolitions Lease hand-backs Sold Total
East 16 15 18 49
North 11 18 67 96
South 13 21 9 43
West 10 13 20 43
State Total 50 67 114 231
Summary of changes to Director owned dwellings for 2016–17Table 33: Director owned social housing15 stock (including leases and other Director managed units)
Description Units
Stock at 30 June 2016 73,630
Additions Total 134
New handovers 123
Stock conversion additions 0
Spot Purchase 1
New short-term leases 3
Stock online 3
Other 4
Subtractions Total 841
Sales 114
Demolitions 50
Short-term lease hand backs 67
Stock offline 52
Stock conversion reductions 47
Transferred 511
Stock at 30 June 2017 72,923
15 Does not include Director of Housing stock used in other Human Services Programs
Disability services additional service delivery data 2016–17 14
Total social housing dwellings at 30 June 2017Table 34: East Division Director owned units (including leases and other Director managed units) by dwelling type and community owned units by division, local area and managing office16
East Total 4,721 5,052 452 663 - 282 209 89 2,032 13,500
16 Department Areas are in bold with managing office indented below.
Disability services additional service delivery data 2016–17 15
Table 35: North Division Director owned units (including leases and other Director managed units) by dwelling type and community owned units by division, local area and managing office
North Total 5,958 7,588 791 2,283 3,017 329 145 130 3,658 23,899
Disability services additional service delivery data 2016–17 16
Table 36: South Division Director owned units (including leases and other Director managed units) by dwelling type and community owned units by division, local area and managing office
South Total 6,245 7,641 574 2,364 1,690 360 706 209 3,456 23,245
Disability services additional service delivery data 2016–17 17
Table 37: West Division Director owned units (including leases and other Director managed units) by dwelling type and community owned units by division, local area and managing office
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Disability services additional service delivery data 2016–17 26