Business Operations Module #5 Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business Operations ■ Customer Relations ■ Marketing ■ Risk Analysis
Dec 05, 2014
Business Operations Module #5
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business
Operations ■ Customer Relations ■ Marketing ■ Risk Analysis
Operating a Social Enterprise is operating a business.
Social Enterprises require “business”specific strategies, measurements and discipline.
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business
Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 2
Product or Service◦ Clearly defined the „what‟ being sold
Customer or Market Segment◦ Clearly identified the „who‟ is buying
Customer Value Proposition◦ Clearly defined the „why‟ they buy
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business
Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 3
Operational Plans◦ Clear understanding of processes
Supply Channels ◦ For example: materials, phones, counselors,
volunteers
Production Costs and Distribution Systems◦ Understand the „how‟
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business
Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 4
Sales Revenue ◦ Gross Income
Profits ◦ Income less Expenses
Capital Assets◦ For example: Property
Learning and Improving◦ Continuous assessment & adjustment
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business
Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 5
Quality of Products
Efficiency of Employees
Production and Delivery Systems
Appropriate Technology
Knowing the Industry and Business Sector you‟re working in
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business
Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 6
Business Planning◦ Feasibility
Prototype Development
◦ Business Plan
Preparations to Launch◦ Financing, Site, Staff, Marketing
Launch
Monitoring, Improving or Growing
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business
Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 7
What is your blended value proposition?◦ Business & Social
How is social value integrated into your operations?
What financial ratios are effected by your social impact costs?
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business
Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 8
Starting and operating a social enterprise is easy … we can do it off the side of our desk …
No need to worry about all that planning „stuff‟.
Customers will buy our products because we have such a great social cause!
Whew, now we can quit writing grants and fundraising
This will fix our dysfunctional organization…
Bigger is always better, let‟s scale now!
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business
Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 9
Non-Profit Business
Social Program Goals Donations / Grants Decision Making:
Inclusive Low Risk Tolerance Program Evaluation Staff Skills Funder focus Client focus
Revenue/Sales Goals Investors Decision Making:
Opportunistic Higher Risk Tolerance Financial Evaluations Staff Skills (link to
employment/needs) Customer Focus
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business
Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 10
What business sector are you in?
What are you selling?◦ Product or Service
To whom are you selling?◦ Customer
Why will they purchase from you? ◦ Customer Value Proposition
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business
Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 11
How will you produce your product? ◦ Supply Channels of Material
How will you distribute your product? ◦ Distribution System
How much money came in? ◦ Sales Revenue & Gross Income
Which expenses did you include & subtract?◦ Profits & Net Income
Governance ■ Leadership ■ Blended Value Design ■ Products & Markets ■ Business
Operations ■ Customer Relations ■ Marketing ■ Risk Analysis 12
13
Social enterprises are businesses operated by non-profits with the dual
purpose of generating income by selling a product or service in the
marketplace and creating a social, environmental or cultural value.
Enterprising Non-Profits (enp) is a unique, collaborative program that
promotes and supports social enterprise development and growth as a means
to build strong non-profits and healthier communities. The program is
supported by the following funding organizations:
For more information on enp and different modules in the Social Enterprise
Learning Toolkit please check out www.enterprisingnonprofits.ca