Social Enterprise - How small and medium enterprises use Google Apps and Salesforce to compete at a higher level

Social Enterprise How Small and Medium Enterprises use Google Apps and Salesforce to Compete at a Higher Level

Todd Enders Director, Product Marketing Sales Cloud

Safe Harbor

Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year ended January 31, 2012. This document and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Bill Wirt CIO

Ali Ball CIO

Sateja Parulekar Product Marketing Manager

Roger De'Ath Enterprise Sales

Delight Your Customers & Employees in a Whole New Way

Employee Social Network

Customer Social Network

Social Profile

Market Collaborate

Work

Extend Sell

Service

Growing a Business: Whatever It Takes

Marketing & Professional Services, CRM

•  Rapid, iterative market development •  Monthly propagation of business models •  Aggressive inspection of real-time feedback

Sales, Marketing, eCommerce, Ops

Bill Wirt Chief Information Officer

Gerhard Newman Salesforce Manager and Architect

Full-Service Digital Agency We build and maintain rich online presence that helps 54,000 small and local advertisers look great, get found and convert leads into actions.

Web Video Mobile Social

www.spotzer.com

Which freelancer is qualified, available and is closest to the job?

Complicating factors: •  Unknown geographies •  Language specific requirements •  How to deal with multiple jobs intraday •  Last minute changes in planning from customers •  Payment accuracy of transportation and general freelance fees

Solution

§  DEMO

Seamless integrate Google Maps with our order management platform built on our Salesforce Platform

Roger De’Ath Enterprise Sales

Discover a better way of working

Google Apps for Business

Over 4 million businesses use Google Apps

'Our productivity has increased by about 50 % since we switched to Google Apps.'

MD, Kingston Trampolining

'Google Apps provides the perfect environment, & our employees can access it using their mobile devices.' Manager, Organic Farmers & Growers

Google Apps empowers business

Any-Team

Any-Time Any-Device

Any-Place

Google Apps innovation

Build for the future Launch and iterate Think cloud Focus on the user

Sateja Parulekar Product Marketing Manager

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”

6 friends.

6000 friends.

The Social Help Desk for Small Business

Social.

Mobile.

Simple.

Thousands of Fast-Growing Business Use Desk.com

30 employees based in London

7 support agents

Growing user base from London to Dublin

Hailocab Delivers Customer Service Through Social & Mobile

Demonstration

Ali Ball Chief Information Officer

Demonstration

Technology supporting business growth •  80% Improved business metrics •  20% Increase in Sales Value*

•  Huge improvements in efficiency

•  Scalable

•  Secure •  Easy to deploy

* For some Franchisees

Questions &

Answers

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