Evolving SOCIAL CRM dall’ascolto al social business Wining in web
Jun 20, 2015
Evolving SOCIAL CRMdall’ascolto al social business
Wining in web
Respect that your customers and employeeshave power. Once you accept this
as true,you can begin to have a real, more equalrelationship with them
- Charlene Li
To succeed with empowered customers, youmust empower your employees to
solvecustomer problems.
- Josh Bernoff
Il Social CRM si concentra sull’ingaggio con
il consumatore attraverso le conversazioni collaborative al fine di creare dei benefici per
entrambe le parti in un contesto di confidenza e trasparenza. Il SCRM, è la risposta che offre l’azienda alle discussioni che sono
create e gestite dai consumatori
- Paul Greenberg
DEll Listening CEnter
Case studies - giffgaff
Case studies - dell
Bill Johnston (DELL) at Social Business Forum 2011 - Milan
What’s next?
What’s next?
Stefano Besana Social Learning Consultant
OpenKnowledge srl
www.sociallearning.it
in/stefanobesana
stefanobesana