1 The Knowledge Gap There’s a huge divide between what employees, customers, and partners know about your product, and services and what they need to know to deliver the best possible results. We call this the “Knowledge Gap”.
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The Knowledge GapThere’s a huge divide between what employees, customers, and partners know about your product, and services and what they need to know to deliver the best possible results. We call this the “Knowledge Gap”.
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OutStart: Closing the Knowledge GapAUTOMATE the development, management, maintenance and delivery of modular & personalized learning content – Learning Systems
CAPTURE & SHARE expert and user generated ideas, experiences, insights – Social Software for Business
EXTEND reach to deliver and track mobile content to any user anywhere using ubiquitous, always available mobile devices – Mobile Solutions
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SBS for Customer Service & SupportSocial Business Software for support enables support organizations to improve customer service while decreasing call volumes and minimizing escalations, all while saving agents and experts for the highest priority issues and interactions
Peer Support and Knowledge Sharing
Reduced Support CostsCall Deflection Savings90% get response in 24 hrs
400,000 reads/monthCall Deflections resulting in >250% ROI monthly
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SBS for Sales & MarketingSocial Business Software for Sales and Marketing allows sales teams to spend less time searching and more time selling, while connecting marketing and sales to the best information for each deal, and shortening time for new hires to come up to speed
Sales Effectiveness and Increased Productivity
4x employees sharingSales team receives answer in as little as 1 hour
Improved access to expertiseSales team ready to sell in ½ the time
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A True Social Business Platform
Moving from social networking to social business requires an enterprise-grade architecture, security, workflow, and integration with enterprise’s ecosystem
Capabilities a social platform must provide:
• Ability to manage multiple social channels• Ability to capture conversations as they occur
(critical to re-use)• An expert network for finding the right resource• Optional workflow to capture business process• Integration with back-end systems• Analytics and reporting• Scalability and reliability to meet SLAs
Holistic approach - A key to success with SBS is to offer a holistic approach that brings online conversations together with the ways you already communicate (email, MS Office, etc.)
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Thank You!
Learn more:
www.outstart.com/sbs_overview.htm
Upcoming events:Social Media for Business Executive Roundtable, Andover MA, Nov 17
Making Social Media Work, CRM Magazine Web Event, Nov 18
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