Soc biz to improve stakeholder comms (devdays13)

© 2014 IBM Corporation

IBM DeveloperDays 2013

Leveraging Social Business to improve communication with your stakeholders Thorsten Gau | SB-11.55

Zurich, 20. November



Thorsten Gau

IBM since 1994

– Distinguished Engineer / Executive Architect

– Chief Architect Global Business Services, Germany

– Led several global systems integrations- and

application development projects. Team size 3-550

– Expertise: Software Engineering, Methods, Tools,

Social Business, Enterprise 2.0, BPM, SOA, Enterprise Architecture

– Board member of Technical Expert Council central.

An IBM Academy of Technology affiliate.

Open Group

Responsible for Development Methods, Tools & Architecture education

http://about.me/tgau

@tgau

http://about.me/tgau

http://twitter.com/tgau

http://de.linkedin.com/in/thorstengau

https://plus.google.com/+ThorstenGau

https://www.xing.com/profile/Thorsten_Gau



Agile development is well understood DevOps extents agility into deployment and application operation

3

Continuous Feedback

Agile

Dev

Design

Prioritize

Build

Test

Agile

Ops Test

Monitor

Publish

Deploy

Thorsten Gau | Leveraging Social Business to improve communication with your stakeholders



Communication challenge: Business and IT speak different languages. Most stakeholders are not part of the project.

4 Thorsten Gau | Leveraging Social Business to improve communication with your stakeholders

Inception

Initialisierung

Elaboration

Konzept

Construction

Realisierung

Transition

Einführung

External & Internal

Stakeholders

Scrum slang

RUP / HERMES phases



The Dev-team expects that the Product Owner has the right, current and ranked requirements in the backlog – anytime.


Customers

The market

Business

IT

Dev

IT

Ops

Client



The community is comprised of

stakeholders like external customers or

internal business end-users

The project team is comprised of project

managers, business, analysts, architects,

developers, testers, etc.

Community

Rank Ideas Subscribe, aggregate

Personal Networking

Profiles Feeds Ideation

Responsible for Defines Specifies

Requirements Plan Work items

Discuss, support

Forums

Publish

Wikis

Announce Share, organize

Bookmarks

Links Blogs

Follows

Process

Version

Files

Generate Shares

Dashboard Events

Produces

Build

Integration

Project

IBM Connections

Integrated Technologies

Social Collaboration Project Collaboration

The project team learns about the stakeholder business needs and requirements via Social Collaboration in an extended community



Profiles give stakeholders a face and enable social networking. Within an enterprise they show reporting / decision structures.


https://www.ibm.com/developerworks/community/profiles/html/profileView.do?key=5e0ae585-8377-43ef-b0f0-ba82580d3753












Ideation Blogs enable collaborative idea generation and voting


https://www.ibm.com/developerworks/community/blogs/

Wde0f0bb63f03_4503_843d_4e70b987decc/?lang=en

https://www.ibm.com/developerworks/community/blogs/Wde0f0bb63f03_4503_843d_4e70b987decc/?lang=en

https://www.ibm.com/developerworks/community/blogs/Wde0f0bb63f03_4503_843d_4e70b987decc/?lang=en



‚Classic‘ text processor documents (Word, OpenOffice) are not flexible enough for the fast paced reality most businesses face




The work is managed in Jazz(Hub). A Rational Team Concert plan displays the work breakdown of a Feature into WorkItems




Offering trend reports to stakeholders shows progress and grows trust




Summary of tools used to manage the development artifacts

Test- and

Quality-

management

RQM

Rational

Quality

Manager

Config Mgmt

Agile Project

Management

RTC

Rational

Team

Concert

Defect

Feature, Task

Idea

Testplan

Testcase

Testscript

Testresult

Requirement

Definition

RRC

Rational

Requirements

Composer

Use Case

Requirement Spec Wiki

IBM Connections



Key takeaways

Business and IT speak different languages. Most stakeholders are not part of the project.

Backlog grooming is hard work for the Product Owner.

Social communities extend the team and enable direct in-context collaboration with various

stakeholders

Profiles give stakeholders a face and enable social networking

Ideation Blogs enable collaborative idea generation and voting

Web-based rich text editors like Rational Requirements Composer (RRC) enable

collaboration on requirement snippets - single artifacts rather than long documents.

Implementation is managed in web-based work management tools like Rational Team

Concert (RTC) on JazzHub.

Trend reports show progress to stakeholders. Transparency builds trust.

Software Development is all about people and collaboration

Social Business plattforms can improve communication and networking




Various tools are integrated through open standards

Test- and

Quality-

management

RQM

Rational

Quality

Manager

Config Mgmt

Agile Project

Management

RTC

Rational

Team

Concert

OSLC - Open Services for Lifecycle Collaboration

Requirement

Definition

RRC

Rational

Requirements

Composer

Wiki

IBM Connections

OpenSocial Gadgets

Tool X Vendor Y



IBM Connections integrates into Rational Team Concert




Links

OpenSocial

http://opensocial.org/

Open Services for Lifecycle Collaboration (OSLC)

http://open-services.net/

developerWorks Communities

https://www.ibm.com/developerworks/community/

JazzHub

https://hub.jazz.net/












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