1 SOAL-SOAL LATIHAN SEMESTER BAHASA INGGRIS Time Allocation : 120 minutes MEMORANDUM TO: All Office Employees FROM: Ruth Crawford RE: New Phone System DATE: May 22 As you know, we badly need to modernize our communications system. I have enclosed with this memo some descriptions of phone systems sent by sales representatives. Please read the materials carefully and send your recommendations to me. The system should be able to handle at least one hold line and -eight extension lines. My 9pinion it that a built-in answering machine is necessary. Conference calls and speed-dialing features are now standard in many systems and could prove useful. At the present time our office uses twelve phones, and although we do not have a fixed limit for the unit price. it should he mid-range. Recommendations should be in my office by the end of the week 50 an order can be placed through Supplies and Equipment by the first of the month. Enclosures 1. What is a criterion for selecting equipment? A. The usage of conference calls B. One hold line and at least eight extension lines C. Use of standard colors D. Separate answering machine E. Low price per unit 2. What should people do after reading the memo? A. Organize a conference to discuss the matter B. Order new phones right away C. Notify Ruth Crawford of a preference D. Contact Supplies and Equipment as soon as possible E. Contact the equipment department 3. What does the memo discuss? A. Holding a conference on telecommunications B. Repairing old telephone units C. Communicating by telephone less frequently D. Choosing a new telephone system E. Ruth Crawford employment
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SOAL-SOAL LATIHAN SEMESTER BAHASA INGGRIS
Time Allocation : 120 minutes
MEMORANDUM
TO: All Office Employees FROM: Ruth Crawford RE: New Phone System DATE: May 22
As you know, we badly need to modernize our communications system. I have enclosed with this memo some descriptions of phone systems sent by sales representatives. Please read the materials carefully and send your recommendations to me. The system should be able to handle at least one hold line and -eight extension lines. My 9pinion it that a built-in answering machine is necessary. Conference calls and speed-dialing features are now standard in many systems and could prove useful. At the present time our office uses twelve phones, and although we do not have a fixed limit for the unit price. it should he mid-range. Recommendations should be in my office by the end of the week 50 an order can be placed through Supplies and Equipment by the first of the month.
Enclosures
1. What is a criterion for selecting equipment?
A. The usage of conference calls
B. One hold line and at least eight
extension lines
C. Use of standard colors
D. Separate answering machine
E. Low price per unit
2. What should people do after reading the memo?
A. Organize a conference to discuss
the matter
B. Order new phones right away
C. Notify Ruth Crawford of a
preference
D. Contact Supplies and Equipment
as soon as possible
E. Contact the equipment
department
3. What does the memo discuss?
A. Holding a conference on
telecommunications
B. Repairing old telephone units
C. Communicating by telephone
less frequently
D. Choosing a new telephone
system
E. Ruth Crawford employment
2
Mr. George Mackie IFS Freight Forwarding 8471 S. Eastern Avenue Chicago, IL 60647 Dear Mr. Mackie:
We have just received a complaint about a mishandled delivery from one of our trusted customers. Mr. C. Benson of Butterfly Beauty Care in Dubuque, Iowa. Apparently. a member of your staff delivered two cartons of goods to the Butterfly Beauty Cure facility despite the fact that the items they contained had been damaged in transit. Enclosed, you will find a copy of the transmittal form signed by Mr. Benson, on which he clearly indicated that he noticed Use damage while your driver was still on the premises.
Mr. Benson reports that the driver refused to lake the goods back, contrary to your company's stated policy. Furthermore, the driver indicated that our packing was responsible roe the breakage. We can assure you that these boxes were packed with the usual care, and left our warehouse in perfect condition. We can only conclude that they were damaged during shipment.
We expect you to pick up the hoses immediately at absolutely no cost to Mr. Benson or Smooth Skin. We are far from satisfied with the actions of your employee, and in view of the fact that this is the third complaint we have received in six mouths, my further incidents of this nature will force us to reconsider the renewal of our contract with your firm.
Sincerely.
Peggy S. Rolf
Shipping Manager
Enclosure
4. What was sent to Mr. Mackie with this letter?
A. A check
B. Two cartons
C. A new contract
D. A shipping document
E. A paycheck
5. According to the letter, what did the delivery driver do?
A. Smooth Skin was responsible for
the damage.
B. Butterfly Beauty should file a
complaint.
C. The shipment was damaged in
transit.
D. IFS should refund the customer's
money.
E. The shipment was delivered to
wrong address
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6. What does Ms. Rolf refer to the IFS policy about?
A. shipping charges.
B. returns
C. weight limits
D. travel expenses
E. service and tax
7. How does Ms. Rolf want the firm to respond to her teller?
A. By contacting her directly
B. By renewing the contract
C. By retrieving the goods
D. By paying for the damage
E. By complaining the company
To: "The Shoe People" <[email protected]> Cc: From: "John Trimbald" <[email protected]> Subject: Customer Complaint To Whom it May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.
John Trimbald JT Construction 22 Mark Lane Rd. London, England EC3R 4BT
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January 3rd, 2008 Dear Mr. Trimbald,
Thank you for your e-mail concerning the poor quality of our rubber soled black work boots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew. Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order (received by telephone on October 12, 2007). Please excuse our oversight. To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.
Sincerely,
Stan Mason,
President
8. Which company was unsatisfied?
A. Stan Mason's company.
B. The Shoe People.
C. JT Construction
D. The sole company.
E. Shoe Sole Company
9. How many people are on John Trimbald's crew?
A. Four.
B. Five.
C. Six.
D. Twelve.
E. Thirteen
10. What is the spray used for?
A. To protect the boots from water.
B. To protect the soles from heat.
C. To protect the floors from soles.
D. To protect the boots from
rubber.
E. To protect the boots from broken
11. What should John Trimbald do if he remains unsatisfied?
A. Return just the spray.
B. Call the President.
C. Mail another letter.
D. Request a refund.
E. Complain after the refund
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COMMUNICATIONS EQUIPMENT EXHIBITION CARACAS, VENEZUELA JUNE 2~27
Rapid economic development, high oil revenues, few trade barriers, and geographic proximity make Venezuela an extremely attractive market for US manufacturers of communications equipment. Sales of these products are projected to climb from $191 million this year and peak at nearly $600 million in five years, reflecting not only large increases in the amount and variety of equipment purchased, but also significant upgrading of current installations.
Call 721-6389 for more information.
12. For whom is this notice intended?
A. United States manufacturers
B. Venezuelan distributors
C. Manufacturers from all Latin
American countries
D. United States importers
E. United States Senators
13. Which of the following is NOT mentioned as a key factor in making Venezuela an
attractive market?
A. A lack of trade restrictions
B. A nationwide communications
system
C. Accelerated economic growth
D. Significant revenues from oil
E. Economy Development
14. When are sates expected to level off?
A. This year
B. Next year
C. In two years
D. In five years
E. Few years ahead
Dear Subscriber: The enclosed monthly statement shows the charge for your World Report subscription that started up mine issues ago. We've sent magazines each week since your order arrived, but have received no reply to the bills we've mailed to you. Now, post office and auditing rules require that we stop sending copies unless and until payment is made. Please forgive this notice if you already have mailed your payment. If you have, it has reached us too late to be reflected on this statement. If not, we would appreciate hearing from you today or tomorrow.
Sincerely yours,
Madeline Harris Customer Relations Office
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15. What is the purpose of this letter?
A. To announce a discount
B. To renew the subscription
C. To settle an account
D. To apologize for poor service
E. To invite subscribers
16. How often is World Report issued?
A. Daily
B. Weekly
C. Monthly
D. Semiannually
E. Annually
The Nature Conservation Society
Dear Member,
Following the Annual General Meeting, we are proceeding with the election of two new members of the board. Board members are elected for a three-year term and may not serve more than two consecutive periods. As an active member of the society, you are entitled to vote for the candidate of your choice by secret ballot. The profiles of the four candidates standing for election are enclosed on a separate sheet. You will also find a postal ballot form and a stamped addressed envelope. Photocopies of ballot forms will not be accepted. Please return your vote to us by November 8th. The results of the the ballot will be published on our website and in the December newsletter.
Best Regards,
Norris McWerter Chairman
17. How can members vote in the election?
A. By attending the yearly meeting
B. By submitting a postal vote
C. By connecting to the society's
website
D. By calling Norris McWerter
E. By inviting the subscribers to
come
18. How long can a member serve on the board?
A. Two years
B. Four years
C. Six years
D. Eight years
E. Ten years
19. What is NOT included with this letter?
A. A newsletter
B. A postal ballot form
C. A profile of the candidates
D. A stamped addressed return
envelope
E. A envelop
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EMERGENCY PROCEDURES for Minor Chemical Spills
ATTENTION!
Certain experiments require the handling of hazardous chemicals and materials. Please be familiar with the following emergency procedures.
1. GET AWAY. Extinguish any ignition source (burners, appliances, etc) and move to a safe distance.
2. DETERMINE the substance spilled, extent of the spill and degree of hazard. BLock off the area.
3. GET HELP. If the spill cannot be handled safely using the equipment and personnel present, activate the fire alarm and call 911 for emergency assistance. Also call security at 777.
4. ASSESS INJURIES. If anyone is injured, call 911.
5. CLEAN UP SPILL WITH PROPER EQUIPMENT AND MATERIALS. Select proper personal protective equipment and clean-up materials for the spill. Place contaminated materials in the container designated for hazardous waste.
6. DISPOSAL. Contact Environmental Health and Safety personnel. Absorbed materials remain hazardous. Treat them with care.
20. Where would this notice be posted?
A. In a restaurant kitchen
B. In a health food store
C. In a laboratory
D. In a garage
E. In a clinic
21. In case of a spill, what should be done first?
A. Put on protective gear
B. Contact the janitor
C. Turn off open flames and
electrical sources
D. Call the fire department
E. Turn on the telephone
22. How should contaminated materials be disposed of?
A. They should be burned
B. They should be placed in special
containers
C. They should be rinsed
thoroughly with water
D. They should be placed outside
E. They should be replaced
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Memorandum To: Supervisors From: Judy Linquiest, Human Resource Manager Sub: Probation periods As of January 1st all new employees will be subject to a 3 month probationary period. Medical, holiday, and flextime benefits will not apply to new staff members until the full 3 months have expired. After the three months have been completed, please contact your employees and inform them that their probationary period has ended. The HR department will contact you by email 2 days in advance to remind you of the date. Thank you for your cooperation.
23. What is the main purpose of this memo?
A. To introduce the HR department.
B. To inform all employees of a new
expiration date.
C. To put staff members on
probation.
D. To inform supervisors of a
change in policy.
E. To introduce new employee
24. When does the change come into effect?
A. Today.
B. In 2 days.
C. In 3 months.
D. On January 1st.
E. On Dec 31st
25. Active: People speak Portuguese in Brazil.
Passive: Portuguese ___________ in Brazil.
A. is speak
B. is spoke
C. is spoken
D. was speak
E. were spoken
26. Active: The staff cleans all the hotel rooms daily. Passive: The hotel rooms _________ daily.
A. are clean
B. are cleaned
C. is cleaned
D. was cleant
E. were cleant
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27. Active: We update the company website frequently. Passive: The company website ___________ frequently.
A. are updated
B. is updated
C. was updated
D. were outdated
E. are outdated
28. Active: People see this beach as the most beautiful in the country. Passive: This beach __________ as the most beautiful in the country.
A. is seen
B. is saw
C. is see
D. was see
E. was seen
29. Active: Somebody ships the products via express mail. Passive: The products ___________ via express mail.
A. are shipped
B. is shipped
C. were shipped
D. was shipped
E. been shipped
30. Active: A friend gave me this sweater. Passive: This sweater ________ to me by a friend.
A. is given
B. was gave
C. was given
D. are given
E. were gave
31. Active: A famous author wrote these letters. Passive: These letters _________ by a famous author.
A. were wrote
B. was written
C. were written
D. are wrote
E. were wrote
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32. Active: The teachers chose her to receive the award. Passive: She __________ by the teachers to receive the award.
A. was chosen
B. was chose
C. were chosen
D. are chose
E. were chose
33. Active: A knock at the door woke us all up. Passive: We _____________ by a knock at the door.
A. was all woke up
B. were all woken up
C. were all waked up
D. are wakep up
E. are all awoken
34. Active: Over 300,000 students took the college entrance exam. Passive: The college entrance exam _________ by over 300,000 students.
A. was taken
B. was took
C. was tooken
D. is took
E. is token
35. They were interviewing her for the job.
She ________________ for the job.
A. was being interviewed
B. was interviewed
C. has been interviewed
D. are interviewed
E. been interviewed
36. Tom is writing the letter.
The letter ________________ by Tom.
A. was written
B. is being written
C. has been written
D. were written
E. been written
37. Everyone understands English.
English ________________ by everyone.
A. is understood
B. has been understood
C. was understood
D. been understood
E. were understand
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38. The employees brought up this issue during the meeting.
This issue ________________ by the employees during the meeting.
A. has been brought up
B. is brought up
C. was brought up
D. are brought up
E. been brought up
39. The professor told him not to talk in class.
He ________________ by the professor not to talk in class.
A. has been told
B. was told
C. was being told
D. are told
E. were told
40. The fire has destroyed the house.
The house ________________ by the fire.
A. has been destroyed
B. was being destroyed
C. is destroyed
D. are destroyed
E. were destroyed
41. They say that women are smarter than men.
Women ________________ to be smarter than men.
A. were being said
B. were said
C. are said
D. been said
E. been saying
Spice Cookies Makes 6 dozen spice cookies.
You’ll need: • 1 cup butter, softened • 1 ½ cups sugar • 2 tablespoons dark corn syrup • 1 egg • 1 ½ teaspoons baking soda • 2 ½ cups flour • 2 teaspoons cinnamon • 1 teaspoon ground ginger • 1 teaspoon ground cloves
What to do: 1. Mix butter until creamy, then add sugar,
corn syrup and egg. 2. Sift together the baking soda, flour,
cinnamon, ginger and cloves. 3. Add the flour mixture to the butter
mixture and mix well. 4. Wrap dough in foil and put in
refrigerator overnight. 5. Remove and roll out dough on a floured
surface. 6. With cookie cutters, cut out shapes
about 1/8 inch thick. 7. Place on an ungreased cookie sheet and
bake in a preheated 350-degree oven for 10 to 15 minutes.
From Rookie Cookie’s Goodies, The Mini Page®
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42. How much time will you need to make this recipe?
A. A few hours
B. Half a day
C. 1 day
D. 2 days
E. 30 minutes
43. At what temperature do you bake the cookies?
A. 300
B. 350
C. 400
D. 425
E. 450
44. Which of these ingredients do you need the most of?
A. Baking soda
B. Ginger
C. Cloves
D. Cinnamon
E. Nutmeg
45. From this list, which are the most important in this recipe?
A. Flour and sugar
B. Cinnamon and ginger
C. Flour and cloves
D. Corn syrup and cinnamon
E. Nutmeg and onions
46. At which step do you need to be the most careful?
A. Step 1: Mixing the butter, sugar,
corn syrup, and egg
B. Step 4: Wrapping the dough in
foil
C. Step 5: Rolling out the dough
D. Step 7: Putting the cookies in the
oven
Latkes Latkes (LAHT-kees), or potato pancakes.
They should be served right after cooking and are good with applesauce. Makes