So You Wanna Make a Change?

Michael EstepGeneral Information Systems, Inc.

“So you Wanna Make a Change?”

Michael Estep is an IT veteran with more than nineteen years of experience in a variety of customer support roles. He currently serves as Senior Director, GIS and Pangea Implementation for General Information Services, Inc. As the Senior Director, GIS and Pangea Implementation, Michael has created innovative workflows and processes that have accommodated 6 Help Desks and a Client Call Tracking system within the framework of Cherwell. He has also implemented Change Management and an aggressive Portal solution that has changed how his company views the Service Catalog, while keeping mobility and the future of computing in mind. Michael excels at streamlining workflow and support processes to increase productivity and customer satisfaction. He holds a number of certifications, including Help Desk 2000 Certified Help Desk Manager and HDI Help Desk Analyst.

So you wanna make a Change?Session 602

Michael Estep, Sr. Director, Implementation and Training, GIS

A Preview

• Introduction

• Change Form

• Approvals

• Email Monitors

• Executive Override

Michael EstepSenior Director, Implementation and Training

• Established in 1966, GIS is the second oldest and one of the largest background screening providers in the world.

• GIS employs more than 700 people and is headquartered in Chapin, South Carolina.

• GIS staffs over 120 in-house IT personnel for continued research, support, and development of our technology.

General Information Services

Change Form

• Scheduled• Scheduled Exception• Exception• Emergency

Change Form

• Code Move• Database• Network• Server

Change Form

Change Form

CherwellYesNoNoYes, In Development and QA environments

Change Form

Change Form

Change Form

Change Form

Change Form

Change Form

Change Form

• Architect• DBA• QA• NOG

Approvals

Approvals

Approvals

Approvals

Approvals

Approvals

Approvals

Email Monitors

Email Monitors

Email Monitors

Email Monitors

Email Monitors

Executive Override

Executive Override

Executive Override

Executive Override

Wanna make a Change? Let’s Do it!

• What Changes would we like to track?

• Approval Emails (Mobility Platform)

• When to send Emails.

• Should I have an Out? (Executive Override)

Michael EstepSr. Director, Implementation and Training

General Information Services, [email protected] x5509

www.geninfo.com

Contact Information

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