SMS to 9-1-1 Verizon Wireless – Partnered w/TCS January 31, 2013

Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement.

SMS to 9-1-1 Verizon Wireless – Partnered w/TCSJanuary 31, 2013

Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 2

• Uses single short code: “911”• PSAP “Opt-In”

PSAP must explicitly Opt In Completes text capability questionnaire (outlines options & requirements) Sends VZW SMS to 911 request letter (triggers Federal liability protection)

In PSAP Opt Out areas, texter receives bounce back message to make voice call to 911

• Routes SMS to appropriate PSAP based on coarse location information Provides PSAP with cell site RF center latitude & longitude Precise location needs commercial app “Location Agent” & location feature

turned “on” Location Agent only available on selected handsets

• Supports two-way messaging between PSAP & texter• The solution will be available to valid subscribers with a text-capable

phone and service plan that includes text messaging. • Solution is not limited to deaf or hard of hearing customers.

SMS911 Overview – Fully Deployed Solution

Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 3

SMS to 9-1-1 Service Network

SMSC

LBS

SMS-911Server

LoSTServer

PSAP Determination

Verizon VZW SMS911 Gateway (hosted by TCS)

PSAP

Subscriber

SR

Direct IP GW

TTY GW

Web GW

PSAP

PSAP

GEM 911

Direct Circuit

PSAP

Converts To SS7/TDM

Phase II

ALI

Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 4

SMS to TTY (Legacy)• SMS converted to TTY before sent to public safety 911 network• TTY messages sent to PSAP Selective Router • PSAP should bid ALI with ESRK/P-ANI for location of the subscriber

SMS to PSAP via Web Browser/GEM 911 (Transitional)• PSAP must have public internet connectivity from workstations

Firewall considerations• PSAP workstations must have web browser capability (IE 8, Chrome or Firefox)

Including Java script permissions • PSAP is responsible for CPE equipment (upgrades/maintenance/technical support)

SMS to PSAP via Direct IP (NG911/i3)• PSAP installs dedicated and redundant IP circuits to SMS911 Gateway at own

expense• PSAP premise equipment must be capable of receiving/processing IP messages

Key Features

Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 5

LAT/LONHUNC is Graphically Represented by the Size of the Circle

New Incoming Messages

Active Sessions

Other Call Takers’

Sessions

Drop-down with Canned Responses, or Free Type

TransferPSAP: XYZ County

Platform – GEM 9-1-1 Screen Shot

Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 6

Process Overview

PSAP requests info on TXT to 911

VZW sends Acknowledgement

Letter

PSAP Requests for Service

VZW Sends Questionnaire

PSAP Responds to Questionnaire

Kick Off MeetingVZW/PSAP/VSW

Develop Network Requirements Network Ready?

PSAP Training Network cutoverAnd monitor Field Testing Testing Sign off

Deployment Complete

Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 7

Process Overview

PSAP requests info on TXT to 911

VZW sends Acknowledgement

Letter

PSAP Requests for Service

VZW Sends Questionnaire

PSAP Responds to Questionnaire

Kick Off MeetingVZW/PSAP/VSW

Develop Network Requirements Network Ready?

PSAP Training Network cutoverAnd monitor Field Testing Testing Sign off

Deployment Complete

Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 8

Process Overview

PSAP requests info on TXT to 911

VZW sends Acknowledgement

Letter

PSAP Requests for Service

VZW Sends Questionnaire

PSAP Responds to Questionnaire

Kick Off MeetingVZW/PSAP/VSW

Develop Network Requirements Network Ready?

PSAP Training Network cutoverAnd monitor Field Testing Testing Sign off

Deployment Complete

Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 9

• Not every PSAP accepts SMS to 9-1-1 Example, Williston, VT accepts SMS to 9-1-1 for entire state

• Can the PSAP set a threshold? Different than ACD

• Can a dispatcher handle more than one text at a time? Yes, core functionality allows for multiple texters.

• No E911 Phase II location for SMS to 9-1-1 SMS messaging not incorporated into voice E911 system. Location for SMS to 9-

1-1 provided using commercial location-based server.

• MMS to 9-1-1: MMS not supported at this time No Photos and videos Multiple invites not supported at this time

Issues for Consideration

Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 10

Phase I vs. Commercial Location

E911 Phase I – Cell Sectorassigned to fixed MSAG address.

Each Cell Sector can be assigned to specific PSAP’s

CLBS – Coarse Location calculated by center point of the RF footprint.

Coarse Location addressmay not match the MSAG address

Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 11

PSAP Boundary

SMS to 911 routed to PSAP A

Voice – Phase I routed to PSAP B

PSAP A

PSAP B

Border sites have the potential to send SMS 911 to PSAP A and Voice 911 calls to PSAP B, even if the call is placed in the same location

PSAP A Boundary Area PSAP B Boundary Area

Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 12

QuestionsRequests for Service should be sent to:

Peter McHale, ENPVerizon Wireless

1120 Sanctuary Parkway, Suite 150

Alpharetta, GA [email protected]

QUESTIONS