SmitaAgarwal-Hereafter-TrainerProfile-July2015

Smita A.K. AgrawalTraining Head, Hereafter Training

T8/9 Eagleton Golf Resort, Bidadi Industrial Area,

30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:

[email protected]

Facilitator Profile

Smita has 25 years of rich experience in education with 13 years in Corporate Training

Design and Delivery. She has had extensive training exposure in Soft Skills, Behavioral

Skills, Accent Neutralization, English Language Training, Customer Service and Cross

Cultural Sensitization within India and Overseas.

Training Certifications:-

1. Trainer Certification and Development Program, America Online

2. Proficiency in English Language, NIIT

3. Foundation in IT Enabled Services, NIIT

4. Orientation Program in ITES, NIIT

Smita A.K. AgrawalTraining Head, Hereafter Training

T8/9 Eagleton Golf Resort, Bidadi Industrial Area,

30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:

[email protected]

5. Certificate in Customer Services, NIIT

6. Faculty Selection, NIIT

7. Master Training of Trainers (MTOT), NIIT

From 2007 to 2015

Smita has been working as a Consultant trainer with several banks, media, airlines, IT, non-IT and

pharma companies. She is the Training Head of Hereafter and has worked directly with some clients.

She has also worked through several training vendors, as a consultant trainer. Some of her Indian &

overseas clients are mentioned below.

Tyco Fire and Security Above Training Solutions Quinnox Tech

Smita A.K. AgrawalTraining Head, Hereafter Training

T8/9 Eagleton Golf Resort, Bidadi Industrial Area,

30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:

[email protected]

Sasken Technologies

Astrazeneca

Hughes Software Systems

Saint Gobain

Aditi Technologies

Siemens

Wipro Arabia

Wipro Infotech

Wipro Technologies

Wipro Kawasaki

Canon India Pvt. Ltd.

Colt Technologies

Sapient Solutions

Tesco

Mphasis

Roamware Inc

Adecco India

ITC Infotech

Schneider Electric

Indus Towers

Deutsch Bank

Columbia Asia

Deloitte

Technicolor India

HDFC Bank

Ciber India

VM Ware

Trelleborg

Cassidian

BMC Software

ING Life

Cisco

Solutions Infini

Clarion Technologies

CapGemini Business Services

SAP Global Delivery

Sony India

Redknee Solutions

Cache Matrix

Smita A.K. AgrawalTraining Head, Hereafter Training

T8/9 Eagleton Golf Resort, Bidadi Industrial Area,

30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:

[email protected]

Blue Star Infotech

Northern Trust

Sabre Travel Tech Pvt. Ltd Moving Picture Company

InteGRC

Smita has recently conducted workshops in the following modules

- 5-day Accent Neutralization and Language training for Above Inc. Training Solutions for mid

level employees

- 2- month International training assignment for a large group of Women IT Graduates in Saudi

Arabia from March 2015 to 2 June 2015. She went as a Wipro Arabia consultant. The focus of

the program was Soft Skills.

- 12-day program on Voice & Accent Neutralization for Tyco Fire and Safety for its mid-level and

senior leaders.

Smita A.K. AgrawalTraining Head, Hereafter Training

T8/9 Eagleton Golf Resort, Bidadi Industrial Area,

30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:

[email protected]

- A 3- month International training assignment for a large group of IT Graduates in Saudi Arabia

from October 2013 to January 2014. She went as a Wipro Arabia consultant. The focus of the

program was English Language & Soft Skills training

- An 8-day Soft Skill Gym at Integrc which included Communication, Accent, Presentation,

Etiquette, Cross Culture Sensitization

- A 3-month/14 days intervention in Communication in Moving Picture Company which focused

on Business Communication, Pronunciation/Accent and relevant Grammar Basics.

- Regular Partner Plus programs for new partners at Northern Trust since 2010, which focuses on

Business Communication and Cross Culture Sensitization since 2010.

- Regular 5-day Business English/Writing Skills programs (Intermediate and Advanced levels) at

Deutsch Bank since 2007.

Smita A.K. AgrawalTraining Head, Hereafter Training

T8/9 Eagleton Golf Resort, Bidadi Industrial Area,

30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:

[email protected]

- Other programs recently conducted are- High Impact Presentation Skills, Language

enhancement training, Time Management, Team Management, Accent Neutralization,

Developing Writing Skills, Personal Effectiveness, Customer Centricity. Get Set Go, Business

Etiquette.

From 2006 to 2007

Smita joined America Online, Bangalore, as a full time in-house trainer. At AOL, she received a 3-month

certification in Communication, Culture and Customer Service.

She has conducted extensive sessions in Accent Neutralization and American Accent training. As an in-

house trainer and Group Training Lead (Voice & Accent), in vCustomer, in 2004, she was heading a

Smita A.K. AgrawalTraining Head, Hereafter Training

T8/9 Eagleton Golf Resort, Bidadi Industrial Area,

30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:

[email protected]

small team of trainers. Since then she has been regularly doing similar programs with several

multinational companies. 

From 2002 to 2007

Smita delivered language, voice and accent, cross-cultural and customer service learning interventions

for The Mindbank (now called Evolv Services), vCustomer & NIIT Planetworkz, New Delhi.

During this time, she trained call center agents, newspersons, airline staff, banking personnel and

paralegals.

From 1990 to 2002

Smita was teaching in Amity International School, Noida.

Smita A.K. AgrawalTraining Head, Hereafter Training

T8/9 Eagleton Golf Resort, Bidadi Industrial Area,

30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:

[email protected]

Content Design

Smita has developed, designed and delivered programs on

English Language Training- 280 hours/ 36 hours/ 24

hours/ 20 hours

Advanced English Language Training for overseas

clients

Business English

Business Writing

Business Communication

Accent Neutralization

Basic Presentation Skills

Advanced Presentation Skills

High Impact Presentation Skills

Interviewing Skills

Business Etiquette

Conflict Management

Problem Solving and Decision Making

Managing Escalations

Smita A.K. AgrawalTraining Head, Hereafter Training

T8/9 Eagleton Golf Resort, Bidadi Industrial Area,

30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:

[email protected]

American Accent Training

Basic Communication Skills

Advanced Communication Skills

Assertive Communication

Building Successful Teams / Team Playing

Personality Development

Personal Effectiveness/ Interpersonal Skills

Customer Service/ Effective Client Interaction/ Service

Excellence

Campus to Corporate Program

Project Management

Gender Equality

Stress Management

Time Management/ Planning & Goal Setting

Creativity & Innovation

The Fred Factor

Finishing Touch Employability Program

Lateral Thinking

Essential Communication for Young Leaders

Get Set Go

Managerial Communication/Training Young Leaders

Effective Delegation Skills

Effective Feedback Skills

Diversity in the workplace

Basic MBTI training

Smita A.K. AgrawalTraining Head, Hereafter Training

T8/9 Eagleton Golf Resort, Bidadi Industrial Area,

30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:

[email protected]

Besides her expertise in Training delivery, Smita is also a Specialist in Learning design and

Program creation.

Creation of Content- PPT, handout, facilitator guides and participant handbooks

Creation of E Learning Modules

Exposure to other critical facets of on-the-job training includes:

Call Monitoring/ Call Barging

Conducting Training Need Analysis of new hires and tenured

Planning and conducting Client-Specific Training

Refresher Training

Smita has a

Smita A.K. AgrawalTraining Head, Hereafter Training

T8/9 Eagleton Golf Resort, Bidadi Industrial Area,

30thKm, Bangalore-Mysore Highway,Bangalore- 562109; Phone:

[email protected]

1. Master’s degree in Child Development, 1985

2. Bachelor’s degree in Home Science (B.Sc. Home Science), 1983

3. Bachelor’s degree in Education (B. Ed)., 1990