SMi Group's 4th annual Smart Water Systems 2015 conference

benefits of attending:

• Hear about Thames Water's SmartWater Project

• Listen to case studies fromInternational Utility Companies at arange of different stages in theirSmart Water journey

• Understand the consumers'perspective and how to engagewith them successfully

• View the smart water industry as awhole, and the problem of workingin a fragmented industry.

• Look towards new innovativeopportunities in the future

A: Are we reinventing the wheel? Collaborating across the utility sectors

Presented by: Duncan McCombie, Director of Operations, Wales andIreland, Energy Saving Trust

8.30am - 12.30pm

b: What are the obstacles to the adoption of Smart WaterNetwork technologies and how are they overcome?

Presented by: Erick Oostermeyer, Project Coordinator Vitens, SW4EU1.30pm – 5.30pm

Conference chair:

• Frederick Harry Royan, Vice President, Global

Environment Practice, Frost & Sullivan

Key Speakers Include:

• Andrew Tucker, Water Efficiency Manager, Thames

Water

• Martin Hall, Metering Technology Manager, Thames

Water

• Erick Oostermeyer, Co-ordinator SW4EU, Vitens

• Dr David Lloyd Owen, Managing Director, Envisager

• Tony Smith, Chief Executive, Consumer Council for

Water

• Mike Piccalo, Director of Industrial Security, Waterfall

SMi presents the 4th annual conference… 29-30APRIL2015Marriott Regents Park Hotel, London, UK

Smart Water Systems

bOOK bY 30TH JANUARY AND SAVE £400bOOK bY 27TH FEbRUARY AND SAVE £100

www.smart-water-systems.comRegister online or fax your registration to +44 (0) 870 9090 712 or call +44 (0) 870 9090 711

GROUPS DISCOUNTS AVAILAbLE

PLUS TWO INTERACTIVE HALF-DAY PRE-CONFERENCE WORKSHOPSTuesday 28th April 2015, Marriott Regents Park Hotel, London, UK

Sponsored by

Register online at: www.smart-water-systems.com • Alternatively fax

Smart Water SystemsDay One I Wednesday 29th April 2015 www.smart-wate

08.30 Registration & Coffee

09.00 Chairman's Opening RemarksFrederick Harry Royan, Vice President, Global EnvironmentPractice, Frost & Sullivan

OPENING ADDRESS 9.10 Global water and wastewater network market

• Mega trends in water & wastewater network infrastructure• Top 10 challenges• Market opportunities and unmet needs• Top market trends and future of water networksFrederick Harry Royan, Vice President, Global EnvironmentPractice, Frost & Sullivan

LOOKING AT SMART WATER EXPERIENCES IN THE UK

9.50 Smart water systems – The business case in the UK• How realistic is smart water in the UK?• Ways in which barriers may be overcome• Opportunities to watch out for in the future Darren Bentham, Formerly of Southern Water

10.30 Morning Coffee

11.00 Thames Water - Pioneering smart water in the UK • Lessons learnt from our trial• Rolling out smart water meters across the Thames area • Our attitude towards data protection issues Martin Hall, Metering Technology Manager, Thames Water

11.40 Jersey Water – Island wide metering project using smart meters• The case for smart metering in Jersey• Project progress and experiences encountered so far• Using data to educate customers and reduce leakage • Next stages and ultimate objectivesHelier Smith, Chief Operating Officer, Jersey Water

12.20 Networking Lunch

SYSTEM SECURITY

1.30 Emerging Threats to Critical Control Systems• Cyber threat update & emerging threats• Hardware-enforced network security • Municipal water system use cases• Pervasive threats drive best-practice evolution Mike Piccalo, Director of Industrial Security, Waterfall

HANDLING LEAKAGE MANAGEMENT

2.10 Good practices in leakage management

– the 2014 eu report and the zero-sum KPI

• What are the recommendations of this report?

• How do they relate to smart water systems?

• Choosing the right performance indicator for the right

purpose

• Which traditional PI is zero-sum? – and can’t show

decreases in both leakage and consumption over the

same period

Allan Lambert, Managing Director, Water Loss Research

and Analysis

2.50 What leakage management holds for the future

• The water bill and the longer term role of leakage

management as a demand management option

• An overview of best practice and opportunities for

innovation

• What possibilities and opportunities arise from smart

networks and smart metering?

Glen Mountfort, Leakage Strategy Manager,

South Staffs Water

3.30 Afternoon Tea

THE FUTURE FOR SMART WATER

3.50 Thinking outside the box – how smart water links to energy

• Where smart water meters could save energy

• Allowing for collaborative working – water and energy do

mix

• Ensuring the customer appreciates the impact on energy

Duncan McCombie, Director of operations, Wales and

Ireland, Energy Saving Trust

4.30 Hearing about the regulation: what can you expect?

• What does OFWAT view as the major challenges in the UK

• Get ahead of the game: what change can be expected in

the future?

• The possibility of cost reflecting tariffs

Andrew Beaver, Director of strategy and Policy, OFWAT

5.10 Chairman's Closing Remarks and Close of Day One

SPONSORSHIP AND EXHIbITION OPPORTUNITIESSMi offer sponsorship, exhibition, advertising and branding packages, uniquely tailored to complement your company’s marketing

strategy. Prime networking opportunities exist to entertain, enhance and expand your client base within the context of anindependent discussion specific to your industry. Should you wish to join the increasing number of companies benefiting from

sponsoring our conferences please call: Sadia Malick, Director on +44 (0) 20 7827 6748 or email: [email protected]

CASESTUDY

CASESTUDY

Sponsored by Waterfall Security Solutions Ltd. is the leading provider of stronger-than-firewalls protections for industrialcontrol networks and critical infrastructures. The company’s products are deployed in utilities and criticalnational infrastructures throughout North America, Europe, Asia and Israel. Waterfall’s technologiesreduce the cost and complexity of compliance with NERC-CIP, NRC, NIST, CFATS and other regulations,and include support for leading industrial applications: Frost & Sullivan describe Waterfall's solutions asensuring "optimum security for networks across user verticals" and awarded Waterfall the 2012 NetworkSecurity Award for Industrial Control Systems Entrepreneurial Company of the Year and the 2013 NorthAmerica Award for Customer Value Enhancement. www.waterfall-security.com

x your registration to +44 (0)870 9090 712 or call +44 (0)870 9090 711

Smart Water SystemsDay Two I Thursday 30th April 2015er-systems.com

8.30 Registration & Coffee

9.00 Chairman's Opening Remarks

Frederick Harry Royan, Vice President, Global Environment

Practice, Frost & Sullivan

HEAR ABOUT INTERNATIONAL SMART WATER EXPERIENCE

OPENING ADDRESS

9.10 Smart water strategies – smart utilities

• An overview of what SW4EU are doing

• What are the cost realities of smart water – how realistic are

the rewards?

• What are the technological possibilities smart water

technology can offer?

• Lessons we have learnt

Erick Oostermeyer, Coordinator, SW4EU,

Business Development, Vitens

9.50 HERA: The multi utility viewpoint

• Implementing a multi utility smart meter system

• Challenges encountered and lessons learnt

• The unique situation of the Italian regulator

Eng. Marcello Bondesan, Head of Energy Engineering

Department, Operations, HERA

10.30 Morning Coffee

11.00 Águas de Cascais

• NRW strategy place in the global strategy map of a

water utility

• Motivation factors in implementing a NRW reduction

• From an intellectual to a SMART NRW strategy

• Smart water network vs smart water utility

Eng. Pedro Perdigão, General Manager, Águas de Cascais

FOCUSING ON MANAGEMENT, INNOVATION AND THE FUTURE

11.40 Smart water metering - more than just an engineering project

• Changing the customer relationship

• Stakeholder opinions and how they impact

• What the future "might" hold

Stephen Plumb, Formerly of Thames Water

12.20 Networking Lunch

1.40 Dealing with a fragmented market

• What challenges does a fragmented smart water market

create?

• Interoperability and integrating systems and services into a

coherent whole

• Making data relevant to the utility, stakeholders and other

services

• Looking to the future: Ways in which integration can be

achieved

Dr. David Lloyd Owen, Managing Director, Envisager

UNDERSTANDING THE CUSTOMER

2.20 Engaging customers – getting them on board

• What are the best ways to show your customers the

benefits?

• Motivating customers to save so you save

• Thames Water Case studies – understanding what works

and what doesn’t!

Andrew Tucker, Water Efficiency Manager, Thames Water

3.00 Afternoon Tea

3.30 Scottish Water’s Communications outlook

• What are the Issues and how can we deal with them

• What are some innovative ways of retaining customer trust?

• How can complaints be best handled?

• How does the future look like

Chris Wallace, Director of Communications, Scottish Water

4.10 Understanding the customer’s perspective

• The common concerns of the customer

• Ensuring excellence with customer care – go the extra mile!

Tony Smith, Chief Executive, Consumer Council for Water

4.50 Chairman’s Closing Remarks and Close of Day Two

Supported byOfficial Media Partners

Want to know how you can get involved? Interested in promoting your services to this market?Contact Teri Arri, SMi Marketing on +44 20 7827 6162, or email: [email protected]

CASESTUDY

CASESTUDY

CASESTUDY

CASESTUDY

Overview of workshop:

Utility and telecoms companies have been measuring theservices they provide customers for many years: billing andpredicting demand on the basis of volumes supplied.What lessons have been learnt from the developmentand delivery of this infrastructure that can point to bestpractice and share an approach that customers canreadily accept?

Why you should attend:• Energy companies – providing insight into best practice

and infrastructure challenges of their current and futuresystems as smart metering is rolled out.

• IT/data companies – the back office element – learningthe examples from across the utility sector andmaximizing benefits.

• Water companies – insight into the potential hazards ofmetering and providing their own insight from the workdone to date on compulsory metering to managedemand and provide information.

• Policy makers – informing the debate and the directionof travel, using best practice to lead policy anddelivery.

Programme:8.30 Registration and coffee9.00 Opening remarks9.10 Energy meters and the rise of smart meters

• Energy company metering• Roll out of smart metering• Need for Smart meter• Fitting meters

9.50 The infrastructure of meters• IT systems and communications to support

remote meters• Data provided and information required

10.30 Coffee break11.00 Synergies and best practice

• What can the utilities learn from each other?• Collaborative approach, what works well?• The key principles of best practice

11.40 Taking the customer with you on the journey• The customer view of meters• Making the change painless and beneficial

to the customer12.20 Closing remarks12.30 End of workshop 

About the workshop host:

Duncan is the EST Director leading all activity in Walesand Ireland. He worked in public services and utilitysectors, to Board level, delivering the broad range ofgovernment and commercial projects, in the UK andabroad. From inception to implementation of multimillion pound infrastructure projects to leading localpartnerships in making a step change for disadvantagedconsumers. Past chair of WaterUK Customer Networkand key high profile water roles, he is now a ClimateChange Commissioner for Wales, Chair of the ExistingHomes Network, sits on the Western Power DistributionCustomer Panel and Wales and West Utilities CriticalFriend Panel and also represents EST across the UK.Duncan is passionate about delivering sustainableimprovements for people and communities, providingtangible benefits.

About Energy Saving Trust:

Energy Saving Trust developed into the leading,independent and impartial, and most trusted,organisation in our field. Our experts speak with millions ofhouseholders annually, deliver first class programmes forgovernments and provide consultancy to UK businessesand international companies who want change tohappen. All we do is underpinned by our pioneeringworld-renowned research helping householders,governments, businesses and organisations to reduceenergy consumption every day and accelerate a moveto sustainable, low carbon lifestyles.

Are we reinventing the wheel?Collaborating across the utility sector

Workshop Leader: Duncan McCombie, Director of Operations, Wales and

Ireland, Energy Saving Trust

HALF-DAY PRE-CONFERENCE AM WORKSHOPTuesday 28th April 2015 I 8.30am - 12.30pm

Marriott Regents Park Hotel, London, UK

Overview of workshop:

Europe has around 3.5 million km of water network. Theperformance demands on this network are increasingand the network is ageing and whilst circa. € 20billion/year is being invested for rehabilitation, ensuring areliable supply of wholesome water to customers willcontinue to become increasingly challenging. There isan urgent need for new technologies and techniques tomeet this challenge but their development and uptakefaces obstacles. SmartWater4Europe is an EU backedproject that has demonstrated the implementation ofmany of these techniques overcoming many challengeson the way.

Why you should attend:• This workshops aims to show and discuss with you how to

overcome these hurdles by developing anddemonstrating in 4 important Smart Water Managementthemes:1. water quality management2. leak management3. energy optimization4. customer interaction

• We will show you 12 innovative theme oriented solutionsthat will be demonstrated at 4 well-scaled and real-lifedemonstration sites in France, United Kingdom, Spain andThe Netherlands.

Programme:1.30 Registration and coffee

2.00 Opening remarks

2.10 Presentation SW4EU project

2.50 Organization and results

3.30 Coffee break

4.00 Round table discussion (exchanging experiences and developments)

4.40 Central feedback of the table discussions

5.20 Closing remarks and next steps

5.30 End of workshop 

About the workshop host:

Erick OostermeyerLeading a collaborative project comprising 21 playersfrom the public and private sector led by Dutch utilityVitens and featuring Acciona Agua, Thames Water andthe University of Lille, focus on making the business casefor smart water supply networks around the world. Incharge of the contractual, ethical, financial andadministrative management of this project. I amresponsible for overseeing the scientific coordination ofthe entire project. I will ensure that all objectives are metand that all costs, deliverables and milestones are in linewith the budgets. The last 12 years I worked as managerdistribution with Vitens, responsible for the drinking watersupply distribution network, focusing on resourceefficiency, ownership, quality and customer satisfaction.I participated in the management board of the region.

About Vitens:Vitens: a name that stands for more than 1.430 peoplewho feel united in their passion for water. People, whowork 24 hours a day, seven days a week to extract, purifyand deliver top-quality drinking water because theyknow that 5.4 million people trust it implicitly. Thedynamics of waterDrinking water: it seems socommonplace, we take it for granted. However, water isactually a serious profession that requires creativity,innovation, perseverance and a commitment to people,society as a whole, and the environment. At Vitens,instead of talking about this fact, we like to put it intoaction. Every day. For our customers in the provincesFriesland, Overijssel, Flevoland, Gelderland and Utrechtas well as more than twenty million people in countrieswhere safe drinking water is not taken for granted. Ourpassion knows no bounds.

What are the obstacles to the adoptionof Smart Water Network technologies

and how are they overcome?

Workshop Leaders: Erick oostermeyer, Project Coordinator Vitens, SW4EUNic Clay-Michael, Innovations programme Manager,

Thames WaterCatalina Pedraza, Special Projects Manager, Thames Water

HALF-DAY PRE-CONFERENCE PM WORKSHOPTuesday 28th April 2015 I 1.30pm- 5.30pm

Marriott Regents Park Hotel, London, UK

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If you have any further queries please call the Events Team on tel +44 (0) 870 9090 711 or you can email them at [email protected]

SMART WATER SYSTEMSConference: 29th - 30th April 2015, Marriott Regents Park Hotel, London, UK I Workshops: 28th April 2015, London

4 WAYS TO REGISTERONLINE www.smart-water-systems.com

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