October 2013 SmartHub: Your New Home for Account Management There’s a new electronic payment service for Co-op members and it’s called SmartHub. With SmartHub, you can manage all aspects of your NHEC account on your computer, smart phone or tablet. SmartHub has replaced the EBill online payment system. With SmartHub you can: • Pay your bill • Set Recurring Payments • View billing history • Receive text or email alerts • Connect with NHEC on social media Mobile Devices For the first me, manage your NHEC account anywhere, anyme using your mobile device. The SmartHub app is available FREE for your iOS (iPhone, iPad, iPod or Android device). Simply look for SmartHub in the Apple Store® or in the Android® Market, or scan the QR codes below… If you’ve used our EBill or previous electronic payment opons, SmartHub will automacally recognize your exisng user name and password. You do not need to change your user name or password. Sign Up Today! If you’ve never tried the convenience and security of online bill payment, SmartHub is the place to start. To register: • Visit www.nhec.coop • Click the link to ‘Sign Up’ as a New User ANDROID APPLE When purchasing appliances remember there are two price tags: what you pay at the register and what you pay in energy to operate them. By purchasing ENERGY STAR® cerfied appliances, you’ll help offset your inial costs through energy savings over the life of the unit. Here are two examples*: • A refrigerator made before 1993 costs an average of $110 per year in electricity. A new ENERGY STAR cerfied model may cost only $50 per year to operate. • Washers manufactured before 1998 cost an average of $220 per year to operate. A new ENERGY STAR washer costs about $85 a year to operate. NHEC currently offers mail-in rebates to residenal members on the following ENERGY STAR cerfied appliances: • $30 for refrigerators and clothes washers • $20 on air purifiers • $15 on room air condioners. Look for our mail-in rebate forms at your local parcipang retailer, or go to www. nhec.coop to download the forms or to find offers on other products and programs. *Source: U.S. Environmental Protecon Agency Get Rebates Now on ENERGY STAR Appliances Computers SmartHub can sll be used on your desktop or laptop computer. The log- in process has not changed. • Visit www.nhec.coop • Click link for ‘Secure Login’ • Enter user name and password Best is yet to come…In the coming months, SmartHub will enable NHEC to offer new services and conveniences, including the ability to report outages and view hourly usage informaon. We’ll keep you posted…
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October 2013
SmartHub: Your New Homefor Account Management
There’s a new electronic payment service for Co-op members and it’s called SmartHub.
With SmartHub, you can manage all aspects of your NHEC account on your computer, smart phone or tablet.
SmartHub has replaced the EBill online payment system.
With SmartHub you can:• Pay your bill• Set Recurring Payments• View billing history• Receive text or email alerts• Connect with NHEC on social media
Mobile Devices For the first time, manage yourNHEC account anywhere, anytime using your mobile device. The SmartHub app is available FREE for your iOS (iPhone, iPad, iPod or Android device). Simply look for SmartHub in the Apple Store® or in
the Android® Market, or scan the QR codes below…
If you’ve used our EBill or previous electronic payment options, SmartHub will automatically recognize your existing user name and password. You do not need to change your user name or password.
Sign Up Today!If you’ve never tried the convenience and security of online bill payment, SmartHub is the place to start. To register:• Visit www.nhec.coop• Click the link to ‘Sign Up’ as a New User
ANDROID
APPLE
When purchasing appliances remember there are two price tags: what you pay at the register and what you pay in energy to operate them. By purchasing ENERGY STAR® certified appliances, you’ll help offset your initial costs through energy savings over the life of the unit.
Here are two examples*:
• A refrigerator made before 1993 costs an average of $110 per year in electricity. A new ENERGY STAR certified model may cost only $50 per year to operate.• Washers manufactured before 1998 cost an average of $220 per year to operate. A new ENERGY STAR washer costs about $85 a year to operate.
NHEC currently offers mail-in rebates to residential members on the following ENERGY STAR certified appliances: • $30 for refrigerators and clothes washers• $20 on air purifiers• $15 on room air conditioners. Look for our mail-in rebate forms at your local participating retailer, or go to www.nhec.coop to download the forms or to find offers on other products and programs.
*Source: U.S. Environmental Protection Agency
Get Rebates Now onENERGY STAR Appliances
ComputersSmartHub can still be used on your desktop or laptop computer. The log-in process has not changed.• Visit www.nhec.coop• Click link for ‘Secure Login’• Enter user name and password
Best is yet to come…In the coming months, SmartHub will enable NHEC to offer new services and conveniences, including the ability to report outages and view hourly usage information. We’ll keep you posted…
Watts HappeningConnections Card Savings Are Adding Up!Since the start of 2013, NHEC members have saved more than $35,000 on prescriptions using the Co-op Connections Card. The Co-op Connections Card is honored at nearly every pharmacy in New Hampshire. Just present your card and see if your prescription qualifies for a discount. Also, check out all the other local discounts on products and services that are available free of charge for Co-op Connections Card holders. An updated list is always available on our website at www.nhec.coop/connections.
Board of Directors MeetingsThe NHEC Board of Directors regularly meets on the last Tuesday of each month at the Cooperative’s headquarters in Plymouth. Please check the Board of Directors page on the Co-op web site at www.nhec.coop, or call Sharon Yeaton at (603)536-8801 to confirm the current month’s time and location.
Good Start for NHFood Bank Challenge Donations are rolling in to the NHEC & Northway Bank Food Bank Challenge, but we’ve got a long way to go!
New Hampshire Governor Maggie Hassan helped us kick off the Food Bank Challenge at a ceremony last month in Concord. Since then, we’ve had a good start to fundraising, but we need your help to top our shared goal of $150,000.
Please help the New Hampshire Food Bank stock their empty shelves. Even a small donation goes a long way – donations are being matched dollar for dollar up to $80,000 by the NHEC Foundation and Northway Bank.
NH Governor Maggie Hassan (center) helped kick off the NHEC & Northway Bank Food Bank Challenge on September 5 in Concord. Joining Governor Hassan were, from left, NH Food Bank Executive Director Mel Gosselin, NHEC Foundation Executive Director Audrey Goudie, Northway Bank SVP Dawn Champiny and NHEC Foundation Board Vice Chair Jerry Hopkins.
YES, I want to participate in the 2013 NHEC & NORTHWAY BANK Food Bank Challenge!
Clip this coupon and include it with your tax deductible donation made payable to:
NHEC Foundation (write Food Bank Challenge on the memo line) Mail to NHEC Foundation, 579 Tenney Mountain Hwy, Plymouth, NH 03264
Name: _____________________________________________________
Address: ___________________________________________________
Donation: $____________
Please DO NOT send donation with your bill payment!
YES, I want to participate in the 2013 NHEC & NORTHWAY BANK Food Bank Challenge!
Clip this coupon and include it with your tax deductible donation made payable to:
NHEC Foundation (write Food Bank Challenge on the memo line) Mail to NHEC Foundation, 579 Tenney Mountain Hwy, Plymouth, NH 03264
Name: _____________________________________________________
Address: ___________________________________________________
Donation: $____________
Please DO NOT send donation with your bill payment!
YES, I want to participate in the 2013 NHEC & NORTHWAY BANK Food Bank Challenge!
Clip this coupon and include it with your tax deductible donation made payable to:
NHEC Foundation (write Food Bank Challenge on the memo line) Mail to NHEC Foundation, 579 Tenney Mountain Hwy, Plymouth, NH 03264
Name: _____________________________________________________
Address: ___________________________________________________
Donation: $____________
Please DO NOT send donation with your bill payment!
To Donate:
• Clip the form below and return to NHEC (do not send with bill payment)• Donate online at www.nhfoodbank.org• Donate at any Northway Bank branch location
Follow our fundraising progress at www.nhec.com/foodbankchallenge
ATTENTION ELECTRICIANS!Don’t pull that meter until you’ve notified us...
Electricians: you must contact New Hampshire Electric Co-op BEFORE breaking the seal to remove any electric meter that is served by NHEC.
This is especially important as NHEC transitions to an automated outage reporting system. The new digital electric meters installed by NHEC during the past two years will automatically report an outage when the meter loses power. If we don’t know you’re moving a meter, we may assume there is an outage or that the meter is being tampered with at that location and dispatch a crew to make repairs. That may result in the member being billed a charge. According to NHEC’s Terms & Conditions, only licensed electricians and trained NHEC employees are allowed to remove an electric meter from its socket.
Before removing an NHEC electric meter, please call 1-800-698-2007 to reach our Member Solutions Department during regular business hours, or our Control Center, which is staffed 24/7/365.
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