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snam.it

Smart Metering for Gas Utility

Giuseppe Falivelli - Telecommunication and Integrated Systems Manager

Amsterdam, 17th October 2013

Data Acquisition and Integrated Management

2

Agenda

Snam overview and Italgas activities focus

Regulation context in Italy

Regulation Impact on Italgas IT systems and organization

Smart metering management solution adopted by Italgas

Integration as the key of success

Next steps and Conclusion

Struttura e attività del Gruppo

100% 100% 100% 100%

PRODUCTION TRANSPORT MARKETING DISTRIBUTION STORAGE IMPORT

Downstream Upstream Middlestream

REGASIFICATION

Snam Activities

SNAM Structure and Activities

3

Snam is one of the major european integrate groups in the gas infrastructure business

Struttura e attività del Gruppo

Snam Overview

The integrated infrastructure system makes SNAM a unique player

4

SNAM has based on solid values

Innovation Reliability Efficiency Sustainability Safety Quality

SNAM aims to update an integrated network enabling interconnection

across the european gas system

The Company is convinced of the great potential that Italy has in reaching this

target and already started to put in place actions:

• realizing gas infrastructures ensuring the security and the diversification of

sources of supply

• favouring the integration of the Italian market with the European one by

carrying out a gas hub for Southern Europe

Toward the gas hub

Italgas – Fast Facts

1.435 Licenses

1.337 Districts

52.000 km Network

7,46 bcm gas

200 Network Suppliers

5,9 mln Customers

5

Agenda

6








Tariff Distribution and metering services quality

Network access and network code for the gas

distribution

Measurement activities; processing and use of

measurement data

Authority defines for each regulatory period (four-year) the

criteria for determining annual revenues recognized to the DSO

and tariffs for the provisioning

Guidelines for:

• production and delivery of DSO

• quality service levels

• automatic refund mechanisms for users and consumers in

non-compliance events

Defining rules for the collection of meter data, procedures for

the proper allocation of gas volume and guidelines for the

commissioning of gas metering units, characterized by minimal

functional requirements

1 2

3 4

7

Authority defines criteria to ensure access to all distribution

network users; furthermore, it defines the communication terms

(A2A and Web) between Retail Companies and DSO

Technical Regulations for Smart Metering

Standardization activities according to smart metering technologies has been defined by UNI CIG starting

from 2010 with the publication of UNI TS 11291 regulation defining architecture, protocols and

infrastructure functionalities for smart gas meters.

2010

2013

Smart gas

metering

general

characteristics

CTR

Protocol

CTE

Protocol

Data

acquisition

system,

concentrators,

repeaters and

translators

Mass market

meters

requirements

Commercial

and industrial

meters

requirements

Interoperability

test

Communicati

on protocols

for gas

distribution

networks

Mass market

meters

interchangeability

Data

security

8

SAC

SAC 1

SAC 2

SAC n

PP5

MC>40 PP4

PP4

MC≤40

PP4

Translator

PM1

Concentrator

PP3

Repeater

PM1

Translator Translator PM1

PM2 PM1

Domestic

Device

PM1

MC>40 Class A

MC≤40

Meters –

Concentrators

(PM1)

SAC – Meters (PP4)

CTR

GSM data

TCP/IP

SMS

PSTN CTR CTR CTR

SAC –

Concentrators (PP3)

TCP/IP

Agenda

9







Smart Metering - IT Systems Evolution Plan

2008 2009 2010 2011 2012 2013 2015

IT systems design for smart

metering

Smart metering

achievement for

industrial users (150.000 Smart Meters)

Pilot project for

smart metering in

mass market

Measurement activities

management

Design &

Implementation

2014

Processes consolidation and application solution

Del. 28/12 e Del. 575/12

Systems update for

meter and settlement

management

Smart metering management

for industrial users

Smart metering

achievement for mass

market (3.6 mln Meters)

IT systems starts for meter management

(collection, validation, forwarding and outcomes)

AEEG Del.155/08

Smart meters

commissioning

guidelines

AEEG Del.159/08

Meter Readings

responsibility shifted from

Sales Companies to DSO’s

AEEG Del. 145/10

Commercial quality in the

process of meter’s

collection and notification

AEEG Del. 229/12

Smart metering

management and gas

settlement’s estimates

AEEG Del.69/09

AEEG: Italian Authority for Electricity and Gas

4

1

4

4

4

Regulation

Measurement activities;

processing and use of

measurement data 4

Rates 1

10

IT applications map before 2008

11

Commercial Applications Technical Applications

Technical Service

Scheduling Georeferencing

Warehouse

Operations

Asset

Maintenance

Billing

Allocation

Complaint Management

Web - GasOnline

Integration Application

• Sales Companies were responsible for data collection from the final customers

• Measurement data input channel: technical interventions (internal or external) and final customers data

• Sales Companies communicated the data to the distributor who played a passive role in the process

Sales Companies had the responsibility for gas metering– AEEG Del. 229/01

Italgas IT applications map evolution

12

Technical Applications

Technical Service

Scheduling Georeferencing

Warehouse

Operations

Asset

Maintenance


AEEG Del.159/08 Meter Reading responsibility shifted from Sales Companies to DSO’s

Metering Applications

New unit dedicated to

meter data management

Commercial Applications

Billing

Allocation


Web - GasOnline

Meter data management processes

13





Existing reading processes

adjustment and management

Definition of new processes

referring to meter data management

Field Data Collection

Telecommunication Management

Fault Collection and Management

Devices’ Remote Configuration

Clock Synchronization

Real Time Monitoring

Gas Meter Database Management

Data Calendar

Photo Reading Management

Consumption reconstruction Storage &

Traceability Transmission Notification Estimating &

Validation

Agenda

14







The integrated solution AMM - MDM

15





Bu

s N

ort

hb

ou

nd

DB

Lin

k

Field Data Collection

Telecommunication Management

Fault Collection and Management

Devices’ Remote Configuration

Clock Synchronization

Automated Meter

Managemet

Estimating & Validation

Consumption reconstruction

Transmission Notification

Storage & Traceability

Photo Reading Management

Real Time Monitoring Gas Meter Database

Management

Data Calendar

Meter Data

Management

Network Management

AMM platform guarantees the communication between the meters and the centralized IT system.

MDM platform allows the meter data management and facilitates the integration of the meter data across the

enterprise legacy systems.

Automated Meter Management - AMM

AMM platform is dedicated to the communication with the metering units placed on field.

• It allows the 2-way communication between the gas meter and the centralized IT system

• It ensures the interaction functionalities and the gas meter’s management and diagnose

Com

mon F

unctio

ns

M

onitoring U

I

External Communication Manager

Application Configuration - Administration

Event and Data

Collection

User Access Mngt

Security/key Mngt

Log Mngt

SIM Mngt

Corporate SSO

Fault

Management

Performance and

Repoting

Network

Management

• Routing

• Topology

• Wake-up Plans

Drivers DB

Statistics DB

CEP

Operational

DB (online) Device

Management

• Configuration

• Commands

Historical

DB (offline)

JMS Internal Communication Bus

16

Com

mon F

unctio

ns

Monitoring U

I

Meter Data Management - MDM

MDM is the system used for the meter data management proceeded by AMM.

This system has a strong interaction with the other business IT platforms, in particular with:

workforce management , allocation application and billing application

Application Configuration - Administration

DB Elementary

Readings

DB Periodic

Readings

Metering

Network

Device

Work queues

JMS Internal Communication Bus

Street Map

Consumption

Contract

Workflow management

Reporting

Profiling

Scheduling

System Communication Manager

17

Network & Communication Technologies in Italgas

Mobile Operator

M2M Platform

Data

Concentrator

Mass Market

Commercial &

Industrial meters

GPRS/SMS

GPRS/SMS

GPRS

AMM

External

communication

platform module

TODAY

TOMORROW

• M2M dedicated platform with SIM Management interface for provisioning and fault management

• National roaming to maximize cellular coverage

National operators’

RANs

18

IP traffic collected

from endpoints

Snam applications map and benefits related to MDM solution

19


Technical Service Scheduling Georeferencing

Warehouse

Operations

Asset

Maintenance




Billing

Allocation


Web - GasOnline

AMM MDM

Work Force Management

Benefits of Meter Data Management system

introduction

• Service Oriented Architecture

• Functional coverage complaint with Italian legislation

upgrades

• Master and slave functionalities management

• Single sign on functionality

• Operational reporting

Centrality of MDM in Meter Management solution

• Centralized and unified data repository

• Scalable solution in terms of number and granularity of

data

• Real time management of reads, alarms and events

• Alignment interfaces between application systems

Agenda

20








SOURCE

CHANNEL

Data/month

Technical operators

150.000


Customers

450.000

Web Commercial Portal

Meters

850.000

Reading Companies

I&C Smart Meters

4,5 million

TELCO

MDM system validates the data and makes it available to:

• Sales Companies through dedicated web commercial portal

• Billing system

• Allocation system

Furthermore, MDM system makes the data available even to :

• Complaint Management system

• Technical Services – WFM platform

21



Warehouse

Operations

Asset

Maintenance




Billing

Allocation


Web Portal

AMM MDM

WorkForce Management

Technical Service

Web Portal Web Portal

Billing

Allocation


Technical Service

Alarm and Emergency Management Process

SOURCE

CHANNEL

On call intervention/

month

Technical operators

10.000


I&C Smart Meters

TELCO

22



Warehouse

Operations

Asset

Maintenance




Billing

Allocation


Web Portal

AMM MDM


Technical Service

Customers


Meters

Reading Companies

1. The device sends an alarm to the system

2. The system takes the alarm in charge for processing

3. MDM requires the field operation through WFM application Gas to Go

4. The technical operators execute the intervention and then communicate the positive result to the systems

5. The device starts to communicate normally and MDM closes the alarm event

Scheduling

Alarm and Emergency Management Process

23



Warehouse

Operations

Asset

Maintenance




Billing

Allocation


Web Portal

AMM MDM


SOURCE

CHANNEL

Data/month

Technical operators

150.000


Customers

450.000


Meters

850.000

Reading Companies

I&CSmart Meters

4,5 million

TELCO

Thanks to 1500 tablet supplied to technical operators, Gas to Go is a further step towards the continuous improvement of technical operations service

management

Task Assignment

Rescheduling

Integration between MDM platform and WFM – Gas to Go

• Commercial

Services

Job Assigment Execution Planning Scheduling Services required

by customers

processed by MDM

• Activities with

appointment

• Planning

Activities

• Maintenance

Planning

Activities

• Technical

Services

Execution

• Technical

Services on Field

• Emergency

Task assignment Execution

Integration of Meter Data Management and WorkForce Management system allows real time rescheduling of assigned tasks.

Technical operators are able to move more efficiently across the territory and real time reporting leads to a drastic reduction of

data entry errors.

• Event & Alarm

24

Agenda

25







Next Steps – Mass Market Roll-out

Del.155/08

2013 2014 2015 2016 2017 2018 2010 2011 2012

Del.28/12 & 575/12

2019

60%

Installation Plan defined by Authority (AEEG)

2008

3,6 mln smart meters

26

2020

Issue

Conclusion – Industrial and Commercial Customers Project

27

AMM

Network

MDM

Main Project Partners The Project: fast facts

Kick-Off June 2011

1st System Release November 2012

I&C Smart Meters 150.000

Reading data/year 70 mln

1,4 billion

readings/year

Future Readings Increase with

Mass Market

The integrated solution adopted by Italgas provides

enterprise-class scalability and performance to handle

massive volumes from residential customers

2nd System Release August 2013

Thank you for your attention

Contact: Giuseppe Falivelli

[email protected]

28

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