SMART METER TEXAS Third-Party Release Market Presentation September 2014.

SMART METERTEXAS

Third-Party ReleaseMarket Presentation

September 2014

© 2013 IBM Corporation Smart Meter Texas (SMT) Confidential2 2

Evolution to SMT Third Party & Usability

© 2013 IBM Corporation Smart Meter Texas (SMT) Confidential3

Agenda Evolution to SMT Third Party & Usability

Today’s Agenda

Overview of Usability Enhancements

Presentation of the SMT Third-Party Navigation Prototype

Third-Party Functional Design (Process Flow) Walk-through Overview of SMT Third-Party Functionality

Third-Party Registration & Account Management

Manage Energy Data Agreement and Usage Requests

Manage In-Home Device Agreement

Manage In-Home Device Services Agreement

SMT Application Programming Interfaces (API) Walk-through Overview of Available SMT APIs

API Definition and Structure (Adhoc Usage Request and Scheduled Report Request API)

What Third-Parties need to know before Registering with SMT

Q&A

Today’s Materials are at www.ercot.com/committees/board/tac/rms/amwg


Overview of Usability Enhancements

© 2014 IBM Corporation Smart Meter Texas (SMT) Confidential

SMT Usability and User Experience Work

An effort was undertaken to improve the overall user experience (UX) of the Smart Meter Texas web portal Retained Shannon Graf, a consumer insights professional

Conducted a heuristic evaluation of the overall SMT site usability against industry standards and best practices

Proposed changes to be considered to improve the user experience.

The TDSP’s reviewed and elected to include recommendations that could be included in the new third party solution without impacting the ability to release third party in 2014.

Ms. Graf then conducted user validation testing on the new SMT UX design changes Validated that the changes improved the usability of the site

Incorporated feedback from these session with additional changes to further improve the user experience.


The evaluation involved Ms. Graf utilizing the existing Smart Meter Texas solution to perform all new and existing customer functionality.

Ms. Graf also walked through the design documentation and navigation prototype tool to review the new Third Party functionality.

The evaluation involved Ms. Graf utilizing the existing Smart Meter Texas solution to perform all new and existing customer functionality.

Ms. Graf also walked through the design documentation and navigation prototype tool to review the new Third Party functionality.

The research resulted in development of industry best practice recommendations intended to improve the Smart Meter Texas solution usability and user experience (UX).

The research resulted in development of industry best practice recommendations intended to improve the Smart Meter Texas solution usability and user experience (UX).

Heuristic Evaluation


Proposed Solution

Proposed Solution solves for...•A simplified process which aims to reduce overall cognitive load and increase efficiency for all user types

•Organization of processes in modal windows by critical tasks

•Visual representation of key data to help users identify at-a-glance: pending agreements, overall usage, updates / notifications, and entry points to action items, (i.e. 3rd party agreements)

Proposed Solution solves for...•A simplified process which aims to reduce overall cognitive load and increase efficiency for all user types

•Organization of processes in modal windows by critical tasks

•Visual representation of key data to help users identify at-a-glance: pending agreements, overall usage, updates / notifications, and entry points to action items, (i.e. 3rd party agreements)

Quick Fixes solve for…•Addressing key issues that are a barrier to success in the existing portal

•Reducing cognitive load currently required during each step from registration to management

•Consolidating the steps needed to register, view, and manage agreements

Quick Fixes solve for…•Addressing key issues that are a barrier to success in the existing portal

•Reducing cognitive load currently required during each step from registration to management

•Consolidating the steps needed to register, view, and manage agreements


Validation Testing

The study involved 15 in-depth interviews (IDIs) across two days on May 6th and 8th, 2014 in Dallas and Houston, respectively. The interviews were conducted with both residential and business customers and prospects, including representative consumers of the Hispanic community.

The study involved 15 in-depth interviews (IDIs) across two days on May 6th and 8th, 2014 in Dallas and Houston, respectively. The interviews were conducted with both residential and business customers and prospects, including representative consumers of the Hispanic community.

The research resulted in consistent strategic and tactical findings across all respondents, and validated that changes made as a result of the first round of design reviews are positive and well-received.

The research resulted in consistent strategic and tactical findings across all respondents, and validated that changes made as a result of the first round of design reviews are positive and well-received.


Review Current SMT User Experience


Presentation of New Enhanced SMT User Experience


Presentation of the SMT Third-Party Navigation Prototype


Third-Party Functional Design (Process Flow) Walk-through


Overview of SMT Third-Party Functionality – What is a Third-Party Service Provider?

A Third-Party Service Provider is a company that provides services to consumers related to energy use, such as energy management services and/or devices to monitor energy use and control consumption.

Third-Party Service Providers can either be: – Retail Electric Providers (REPs) who are authorized to sell electricity to consumers in the state of

Texas but are not the current Retail Electric Provider of the customer (REP of Record), – Independent Third-Party Service Providers that provide energy related services who are not

authorized to sell electricity to consumers in the state of Texas.

If you are a Retail Electric Provider (REP), your company only has access to the usage data of the customers for whom you are their current REP of Record. You need to establish a Customer Agreement with your customers as a Third-Party Service Provider if you want to:

– Access the usage data for customers that you are not the current REP of Record – Add or remove In-Home Devices to your customers’ Smart Meters – Send text messages, pricing signals and load control events to your customers’ In-Home Devices.


Overview of SMT Third-Party Functionality(Page 1 of 2)

• Third-Party Registration and Account Management– Third-Party is required to have an SMT account.– REP SMT accounts will have the same functionality as an Independent Third-Party.– Independent Third-Party account model will follow the same processes and business rules

as REP accounts (e.g.: Admin/User model).– Third-Party may provide SMT their company logo, URLs to their website and privacy policy,

and confirm that they have met the requirements for a Privacy Seal during new account registration.

• Initiating Customer Agreements (General Rules)– Third-Party is required to have an SMT account.– Third-Party may invite Customers, with or without a SMT Account, for an Agreement.

Customer is required to have an SMT account to accept the Agreement Invitation.

• Third-Party Access To Customer Energy Data– Customer must accept the Energy Data Agreement to allow SMT to begin provide

information to Third-Party.– Third-Party can acquire up to 12 months of Customer Historical Data per Agreement.– Third-Party can acquire future Customer Historical Data per same Agreement until

agreement is expired.– The Energy Data Agreement may have a terms of up to 1 year only.– Customer can terminate the Energy Data Agreement at any time.


Overview of SMT Third-Party Functionality(Page 2 of 2)

• Third-Party Ability to Provision / De-Provision Customer In-Home Device (HAN)– An In-Home DEVICE Agreement authorizes a Third-Party to provision and de-provision an In-

Home Device with the Customer’s Smart Meter.– An In-Home DEVICE Agreement does not enable a Third-Party to send In-Home Device

messages to Customer’s In-Home Device.– Customer must accept an agreement invitation to allow the Third-Party In-Home Device to

be provisioned with the Customer’s meter.– Provision / De-Provision process must follow Smart Energy Profile (SEP) 1.0 standard.– The Third-Party ability to provision / de-provision In-Home Devices will remain in effect until

the In-Home Device is de-provisioned from the meter, or either the Customer or the Third-Party terminates the Agreement.

• Third-Party Ability to Provide Customer with In-Home Device Messaging Services– An In-Home Device SERVICES Agreement authorizes a Third-Party to communicate with a

Customer’s In-Home Device using SEP 1.0 messages. An agreement can specify any combination of simple text, pricing and/or load control message types.

– An In-Home Device SERVICES Agreement does not enable a Third-Party to provision or de-provision a Customer’s In-Home Device.

– Customer must accept agreement invitation before the Third-Party is able to send In-Home Device messages (e.g. Load Control, Pricing, Text).

– In-Home Device messages must follow Smart Energy Profile (SEP) 1.0 standard.– The Third-Party In-Home Device Messaging Services will remain in effect until the Customer

or the Third-Party terminates the Agreement.


Detailed Third-Party Design Walk-ThroughProcess Flow

Third-Party

“Create / ManageAgreements” SMT

“ProcessAgreements / Information”

Customer

“Accept / RejectAgreements”


Permissions are initially granted by Admins to Users during the Pending Approval step of Registration and can be modified in Manage Users.

SMT Tab Left Navigation / UI Portlets REP Admins REP Users 3rd Party Admins 3rd Party Users

My Account Customer Meters (ROR) Default Access Admin Granted Not Applicable Not Applicable

My Account Customer Agreements (3rd

Party)Default Access Admin Granted Default Access Admin Granted

My Account In-Home Device Messages (3rd


My Account My Profile Default Access Default Access Default Access Default Access

My Account Company Profile Default Access Read Only Access Default Access Read Only Access

My Account Manage Users Default Access Not Applicable Default Access Not Applicable

My Account Pending Approval Default Access Not Applicable Default Access Not Applicable

Usage Customer Meters (ROR) Default Access Admin Granted Not Applicable Not Applicable

Usage Customer Meters (3rd Party) Default Access Admin Granted Default Access Admin Granted

Usage Request Report Status (ROR) Default Access Admin Granted Not Applicable Not Applicable

Usage Request Report Status (3rd


SMT Tab Left Navigation / UI Portlets REP Admins REP Users 3rd Party Admins 3rd Party Users

My Account Customer Meters (ROR) Default Access Admin Granted Not Applicable Not Applicable

My Account Customer Agreements (3rd


My Account In-Home Device Messages (3rd


My Account My Profile Default Access Default Access Default Access Default Access

My Account Company Profile Default Access Read Only Access Default Access Read Only Access

My Account Manage Users Default Access Not Applicable Default Access Not Applicable

My Account Pending Approval Default Access Not Applicable Default Access Not Applicable

Usage Customer Meters (ROR) Default Access Admin Granted Not Applicable Not Applicable

Usage Customer Meters (3rd Party) Default Access Admin Granted Default Access Admin Granted

Usage Request Report Status (ROR) Default Access Admin Granted Not Applicable Not Applicable

Usage Request Report Status (3rd


Permissions Granted to REP Users by REP Admins:

•ROR Usage – must be granted•3rd Party Usage – must be granted•3rd Party In-Home Device – must be granted

Permissions Granted to 3rd Party Users by 3rd Party Admins:

•3rd Party Usage – must be granted•3rd Party In-Home Device – must be

granted

Detailed Third-Party Design Walk-ThroughThird-Party SMT Permissions


Detailed Third-Party Design Walk-ThroughThird-Party Registration Process

Third-Party Admin goes to SMT

unauthenticated Private website to

Register

Third-Party Admin selects type of

account (new 3rd

Party Account)

Third-Party Admin provides personal

information

SMT presentsregistration submission

confirmation page

SMT emails temporary

password to Third-Party Admin

Third-Party Admin logs into SMT with

login and temporary password

Third-Party Admin sets security question and

answer

SMT presents authenticated

landing page (Home page)

Third-Party Admin changes temporary

password

Third-Party Admin provides business

information

Third-Party Adminwill be contacted by

SMT Support to verify business info

SMT Support willverify the Third-

Party’s Credential

SMT Support willverify the API and FTP Connectivity

with 3rd Party

Is Third-Party approved?

Yes

No Inform Third-Party Reject Registration

Request

Manual Process steps

*As a pre-requisite, the 3rd Party is required to obtain the credential and have API and FTP connectivity ready for verification prior to registering for a new 3rd Party account.


Detailed Third-Party Design Walk-ThroughInitiate New Agreement Process

Third Party logs into SMT and navigates

to My Acct/CustAgreements

Third Party enters Customer info clicks

“Add In-Home Device”

SMT presents error message

SMT creates the In-Home Device

agreement and sets Status as “Pending”

SMT sends invitation email to

Res/Bus and copies Third Party

Validations Successful?

No

Is Customer registered with SMT?

Yes

Third Party meets with Res/Bus and

collects information

SMT presents Successful message

SMT sends invitation email with prompt to register to Res/Bus and

copies Third Party

No

Yes


Detailed Third-Party Design Walk-ThroughManage Energy Data Agreement and Usage Requests Process

Third-Party navigates to SMT private

unauthenticated website and logs into

SMT

Third-Party navigates to My ‘Account/Customer

Agreements’

Resends Email

Extend Agreement

Terminate Agreement’

View ESIIDs

SMT resends invitation to Customer

(Once only within expiration window)

Third-Party select the Extension Duration of the Agreement and

submit request

SMT sends email to Customer the

Agreement is being Terminated by the

Third-Party

SMT displays the ESIIDs associated to

the Agreement

Third-Party searches for Energy Data

Agreement, selects it, and clicks ‘View/Edit’

Agreement

Third-Party View/Export Meter Information of the

selected ESIID

Third-Party View/Export Premise

Information of the selected ESIID

Third-Party View Customer’s Usage, Request ad-hoc or schedule reports


Detailed Third-Party Design Walk-ThroughManage In-Home Device Agreement Process

Third Party navigates to SMT private


SMT

Third Party navigates to My

‘Account/Customer Agreements’

Third Party searches for In-Home DEVICE

Agreement, selects it, and clicks ‘View/Edit’

Agreement

Third Party clicks ‘Resend Email’

Third Party clicks ‘Re-Add In-Home

Device’

Third Party clicks ‘Remove In-Home

Device’

Third Party clicks ‘View In-Home Device Details’

SMT resends email invitation to Customer*button is active only if invitation is Pending

SMT resends the Device provisioning

request to TDSP

SMT sends de-provisioning request

to TDSP

SMT displays the In-Home Device

details


Detailed Third-Party Design Walk-ThroughManage In-Home Device Services Agreement Process

Third Party navigates to SMT private


SMT

Third Party navigates to My

‘Account/Customer Agreements’

Third Party searches for In-Home Device

SERVICES Agreement, selects it, and clicks

‘View/Edit’ Agreement

Third Party clicks ‘Resend Email’

Third Party clicks ‘Terminate Agreement’

SMT resends email invitation to Customer*button is active only if invitation is Pending

SMT terminates the Agreement

*agreement status is set to Closed


SMT Application Programming Interfaces (API) Walk-through


SMT APIs for Third-Party (Page 1 of 2)


SMT APIs for Third-Party (Page 2 of 2)


SMT API Definition and Structure –Adhoc Usage Request API

#Cardinality

HierarchyMandatory

(Y/N)Data

FormatMin Max

Required in Data Model

(Y/N)Data Type Description

10..10..n

08 1 MeterUsageReqList Y segment Y

1 userID Y string(100) Y VARCHAR2

09 1 UserType Y string(10) Y VARCHAR2 Customer Type: Values are 1:Residential or 2 REP 3 Third Party user

11 1 ReportTypeArray Y segment Y

12 1 ReportType Y string(25) Y VARCHAR2

Type of report/response. Accepted values are: DAILY - daily usage report from the date INTERVAL - interval usage report from startDate to endDate. MONTHLY - monthly usage report from startDate to For scheduled option, the report will be generated daily for the 15 minute interval and daily meter reads, and monthly for the monthly usage.

13 1 StartDate Y string(25) Y DATE Start date of the report (mm/dd/yyyy)

14 1 EndDate Y string(25) Y DATE End date of the report (mm/dd/yyyy)

10 1 ReportFormat N string(25) Y VARCHAR2

A response format of report. Currently XML report is supported. Accepted values are: XML , CSV xml , csv MARS, mars (applicable for Interval usage data)

15 1 ESIIDArray Y segment

16 1 ESIID Y string(17,64) Y VARCHAR2 Energy Service Interface identifier

Level 3Level 4

Level 5

Root levelLevel 1

Level 2


SMT API Definition and Structure –Scheduled Report Request API1 SMTxPScheduledReportRequest Y segment Y

0.1 RequestID N string(32) Y VARCHAR2

Unique request identifier. This will be generated by ESB & sent back in acknowledgement to REP. If REPs provides it, same value will be returned in acknowledgement.

1RequesterType

Yint

Y INTEGERRequester Type indicator.3= Third-party;

1 RequesterAuthenticationID Y string(9,16) Y VARCHAR2 3rd Party DUNs or REP DUNs or TDSP DUNs number

1 RequesterID Y string(32) Y VARCHAR2 System Account ID of Requestor

1 RequestPriority Y string(1) Y VARCHAR2 Priority of request (High=H, Medium=M, Low=L)

0.1 CallbackUri N string(256) N VARCHAR2 Future use for Third Party callback mechanism

1 MeterUsageReqList Y segment Y

1..n ReportTypeArray Y segment Y n=3

1 ReportType Y string(1) Y VARCHAR2

Type of report/response. Accepted values are: INTERVAL - interval usage report from startDate to endDate DAILY - daily usage report generated from startDate to endDate MONTHLY - monthly usage report from startDate to endDate

1 - INTERVAL, 2 - DAILY, 3 - MONTHLY

Scheduled Daily Usage (15 min interval) and Daily Meter Read reports will be created once a day and will show usage for the past dayScheduled Monthly Usage reports will be created once a month and will show usage for the past month

Business rule validations will be applied. In addition, API will check for duplicate ReportTypes. Only unique Report Types are allowed.

1 StartDate Y string(10) Y DATE Start date of when 3rd Party will receive the report (mm/dd/yyyy)

1 EndDate Y string(10) Y DATE End date of when 3rd party will be stopped receiving report (mm/dd/yyyy)

1 MeterUsageReqList Y segment n=1

1 AgreementNumber Y string(12) Y VARCHAR2 The Energy data agreement number

1 ESIID Y string(17,64) Y VARCHAR2 Energy Service Interface identifier


What Third-Parties need to know before Registering with SMT


Third-Party Registration and On-boarding –DUNS and Connectivity Validation Process

SMT presents registration submission

confirmation page

SMT sends email to SMT Operations and

cc SMT Project Manager (Andrea)

SMT Operations Create new Support

Ticket

SMT Project Manager (Andrea) validates 3rd Party’s DUNS number

with D&B

No

YesIs DUNS Number valid?

Is connectivity successful?

14-day Registration Window expired and 3rd

Party requests an extension?

No

Grant 60 calendar days grace period to continue connectivity

verification

End

SMT Operations contacts 3rd Party to verify the API and

FTP Connectivity with 3rd Party

SMT Operations closes Support Ticket and informs 3rd Party Reject Registration

Request

No

Yes

SMT Operations closes Support Ticket and informs 3rd Party Reject Registration

Request

SMT Operations closes Support Ticket

and approves 3rd

Party Registration Request

End

Yes

14 calendar days registration

window starts here

No

Yes SMT Operations approves extension

request?


Existing REP’s (REP of Record)

•Continue to have access to Energy Data (no Energy Data Agreement is required)•Continue to have access to add / remove Devices if active Devices are currently provisioned to meters (SMT will automatically create Device Agreements between Customer and REP on Day one)•Will have to create Services Agreements between Customer and REP in order to continue sending messages (simple text, load control, pricing and utility enrollment group)

Energy Data Agreements, In-Home Device and In-Home Services Agreements

REP Admins•Full access to Energy Data Agreements

• Full access to In-Home Device Agreements• Full access to In-Home Services Agreements

REP Users• Full access to Energy Data Agreements• Full access to In-Home Device Agreements if user already has access to Devices• Full access to In-Home Services Agreements if user already has access to Devices

Day One Activities


Q&A

SMART METER TEXAS Third-Party Release Market Presentation September 2014.

Documents

overall smt site usability

party usability slide

smart meter texas web

new smt ux design changes

party solution

smt qa todays materials

overall user experience

heuristic evaluation