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The AllBusiness, NoHype Guide to Social Media Marke<ng Small But Social Jason Falls Winning Strategies Miami, Fla. nobullshitsocialmedia.com
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Small But Social - Entrepreneur Winning Strategies

May 13, 2015

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Page 1: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Small  But  Social

Jason  Falls

Winning  StrategiesMiami,  Fla.

nobullshitsocialmedia.com

Page 2: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Small  Businesses  O;en  Think

• Social  Media  is  a  waste  of  @me

• Social  Media  can’t  be  measured

• All  this  “join  the  conversa@on”  hoo-­‐ha  is  B.S.

• If  I  “can’t  sell”  using  social,  why  do  it?

Page 3: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

• You  must  be  human

• You  must  engage

• You  must  join  the  conversa@on

What  the  purists  say  ...

sxch.hu

Page 4: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

• How  to  drive  business

• How  to  plan  strategically

• How  to  measure  it

What  the  purists  don’t  say  ...

Mike Baldwin - Shutterstock.com

Page 5: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Finding  the  B.S.

Page 6: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Finding  The  B.S.

Page 7: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

BULL!

iStockPhoto.com

Page 8: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Finding  The  B.S.

Page 9: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

B.S.!

iStockPhoto.com

Page 10: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Finding  The  B.S.

Page 11: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

B.S.!

iStockPhoto.com

Page 12: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

The  Truth

Synthmaniac on Shutterstock.com

Page 13: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

7  Business  Drivers  ofSocial  Media  Marke@ng

• Enhance  Branding  &  Awareness

• Protect  Your  Reputa@on

• Enhance  Public  Rela@ons

• Build  Community

• Enhance  Customer  Service

• Facilitate  Research  &  Development

• Drive  Sales  &  Leads

Page 14: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Enhance  Branding  &  Awareness

Page 15: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Protect  Your  Reputa@on

Page 16: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Enhance  Public  Rela@ons

Matt Callow on Shutterstock.com

Page 17: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Build  Community

Page 18: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Enhance  Customer  Service

iStockPhoto.com

Page 19: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Facilitate  R&D

Page 20: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Drive  Sales

Miss Shirley’s

Page 21: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Now  What?

Dieaugenwiede on Shutterstock.com

Page 22: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

What  about  ROI?

sxch.hu

Page 23: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

7  Business  Drivers  ofSocial  Media  Marke@ng

• Enhance  Branding  &  Awareness

• Protect  Your  Reputa@on

• Enhance  Public  Rela@ons

• Build  Community

• Enhance  Customer  Service

• Facilitate  Research  &  Development

• Drive  Sales  &  Leads

Page 24: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

What  about  ROI?

sxch.hu

Page 25: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

What  about  ROI?

What  do  I  get  in  return?

Customer  Sa<sfac<on  Scores

Higher  Search  Engine  Results

New  Product  Ideas

Lower  Cost-­‐Per  Lead

Lower  Call  Center  Costs

More  Online  Media  Coverage

More  Subscribers

Faster  Response  Times

Faster  Response  TimesWebsite  Traffic

Higher  Reten<on  Rate

Page 26: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Being  Social

Lasse Kristensen on Shutterstock.com

Page 27: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

Being  Social

City of Pikeville

Page 28: Small But Social - Entrepreneur Winning Strategies

The  All-­‐Business,  No-­‐Hype  Guide  to  Social  Media  Marke<ng

nobullshitsocialmedia.com

Jason  Falls@JasonFalls

Erik  Deckers@edeckers

There’s  more  where  this  came  from!