Maximizing the Triple Bottom Line Through Spiritual Leadership Louis W. (Jody) Fry PhD [email protected] [email protected] http://www.iispiritualleadership.com
Maximizing the Triple Bottom Line Through Spiritual Leadership
Louis W. (Jody) Fry [email protected]
http://www.iispiritualleadership.com
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Stanford University Press Information Age Publishing
Spirituality
A person’s spirit is the vital principle or animating force traditionally believed to be the intangible, life affirming energy in oneself and all human beings.
For our purposes “The Spiritual Journey” will refer to the quest for self-transcendence (moving beyond one’s egoic self) and the attendant feeling of interconnectedness with all things in the universe.
Religion
Spirituality is most often viewed as inherently personal, although it can reside or manifest in groups and organizations. From this perspective a religion is an institution which has formed and evolved over time around the spiritual experiences of one or more founding individuals that also provides the context for leadership based upon the beliefs and practices inherent in that religion.
RELIGION & SPIRITUALITYReligion is concerned with faith in the claims of one faith tradition or another, an aspect of which is the acceptance of some form of heaven or nirvana. Connected with this are religious teachings or dogma, ritual prayer, and so on.
Spirituality is concerned with those qualities of the human spirit-such as love and compassion, patience tolerance, forgiveness, contentment, a sense of responsibility, a sense of wholeness and harmony-which bring happiness to both self and others.
Dalai Lama XIV. (1999). Ethics for the New Millennium. New York: Putnam.
RELIGION & SPIRITUALITY
Loving and serving others lies at the heart of the world’s spiritual and religious traditions. The common bridge between spirituality and religion is Altruistic love – regard or devotion to the interests of others. In religion this is manifested through the golden rule.
Spirituality & Religion in the Workplace
SRW and spiritual leadership focus on the satisfaction of three universal spiritual needs: an inner life that nourishes and is nourished by calling or transcendence of self within the context of a community in a way that provides feelings of compassion and joy.
Fry, L. (2005). Toward a paradigm of spiritual leadership. The Leadership Quarterly, 16, 619-622.
Overview of the History of SRW
• Rule of St. Benedict• Protestant Work Ethic• Faith at Work Movement• Management Spirituality and Religion• Spiritual Leadership
LEADERSHIP
“Leadership is the art of mobilizing others to want to
struggle for shared aspirations”
Kouzes and Posner 2003
SPIRITUAL LEADERSHIP
Spiritual leadership intrinsically motivates and inspires through hope/faith in a vision of service to key stakeholders through a culture based on altruistic love which generates a sense of calling in that one’s life has purpose, meaning and makes a difference as well as a sense of membership in that one belongs and is understood and appreciated.
SPIRITUAL LEADERSHIP
The purpose of spiritual leadership:• to satisfy the fundamental needs of both leader and follower
for spiritual well-being through calling and membership;
• to create vision and value congruence across all organizational levels; and
• to foster higher levels of employee well-being, organizational commitment and productivity, sustainability, and performance excellence – the triple bottom line (People, Planet, Profit)
Initiated by the developing a vision that vividly portrays a journey of service to key stakeholders which creates a sense of calling.
Implemented through a culture and ethical system based on the values of altruistic love that creates a sense of membership.
Enables/supports employees’ inner life or mindful practice to help them be more self-aware and conscious from moment-to-moment and draw strength from their spiritual or religious beliefs, be that a Nondual Being, Higher Power, God, or philosophical/ethical teachings .
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SPIRITUAL LEADERSHIP
Extrinsic vs. IntrinsicMotivation
EXTRINSICMOTIVATION = EFFORT PERFORMANCE REWARD
(GIVE ME A REWARD TO WORK)
INTRINSICMOTIVATION = EFFORT PERFORMANCE
REWARD(MY WORK IS MY REWARD)
SPIRITUAL LEADERSHIP THROUGH VISION, HOPE/FAITH AND ALTRUISTIC LOVE
Vision (Performance)• Broad appeal to key Stakeholders• Defines the Destination and Journey• Reflects High Ideals• Encourages Hope/Faith• Establishes a Standard of Excellence
Altruistic Love (Reward)• Forgiveness• Integrity• Honesty• Courage• Humility
• Kindness• Empathy/
Compassion• Patience• Trust/Loyalty
Hope/Faith (Effort)• Endurance• Perseverance• Do What It Takes• Stretch Goals• Expectation of Reward• Victory
Mindfulness as a Source of Spiritual Leadership
Mindfulness Exercise
Mindfulness in the Age of Complexity – HBR March 2014
Benefits of Mindfulness – Better Performance, Better focus and memory Higher levels of creativity and innovation Less judgmental and more compassionate
Spiritual Leadership Spiritual Triple Well-Being Bottom
Line
Organizational CommitmentOrganizational ProductivityLife Satisfaction Social ResponsibilityFinancial Performance
CALLINGMake a DifferenceLife has Meaning/
Purpose
MEMBERSHIPBe UnderstoodBe Appreciated
HOPE/FAITH VISION
ALTRUISTICLOVE
INNER LIFE
Spiritual/Mindful Practice +
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+
+
+
+
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Organizational Spiritual Leadership
Research to date has shown the spiritual leadership model predicts important individual and organizational outcomes across various countries and cultures, including being positively related to organizational commitment, job satisfaction, altruism, conscientiousness, self-career management, sales growth, job involvement, identification, retention, organizational citizenship behavior, attachment, loyalty, and work unit productivity and negatively related to interrole conflict, frustration, earning manipulation, and instrumental commitment.
Spiritual Leadership Research
The Spiritual Leadership Balanced Scorecard Business Model provides a process for fostering the development of the motivation and leadership required to maximize the triple bottom line (People, Planet, Performance Excellence).
Maximizing the Triple Bottom Line through Spiritual Leadership
Spiritual Leadership as the Keystone for the Triple Bottom Line
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Spiritual Leadership
Organizational Commitment
Productivity
Quality
Customer Satisfaction
Financial Performance
Human Dignity
Calling
Membership
CorporateSocial
Responsibility
People & PlanetWell-Being
Performance Excellence
SPIRITUAL LEADERSHIP BALANCED SCORECARD & BALDRIGE - BASED BUSINESS MODEL
CallingMake a
DifferenceLife Has
CallingMake a Difference
Life Has MeaningCommitment
Performance (Vision
)
Performance(Vision)
MembershipBe
UnderstoodBe Ap
MembershipBe UnderstoodBe Appreciated
Reward(Altruistic
Love
Reward(Altruistic Love)
Effort(Hope/
Faith)Work
Effort(Hope/Faith)
Works
Mission & Vision
Mission & Vision
Internal & External Analysi
Internal & External Analysis
Strategy & Objectives
Strategy & Objectives
ImplementationImplementation Evaluat
eEvaluate
Strategic Management Process
Leading Indicators/Managing Metrics Outcome Indicators/Strategic Performance Indicators
Customer Satisfaction
Stakeholder & CustomerSatisfaction
FinancialPerformanc
e
FinancialPerformance
Spiritual Leadership Process
Outputs: QualityDeliver
Outputs:Quality Products & Service
Processes
ProcessesInputs
ScorecardInputs
Input/Output Model
Kaplan & Norton BalancedScorecardPerformanceCategoriesOrg Commitment
Member Well-BeingCorporate Social Responsibility
Learning & Growth
Cat 2
Cat 3
Cat 1
Cat 7
Cat 5
Cat 6
Cat 4
QUESTIONS
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