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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Emerging technologies for ISCh2. – Boddy et al.
• The evolution of information systems
• Classifying information systems
• Managing information flows with enterprise systems
• Knowledge management systems
• Managing customer processes with CRM
• Using IS beyond organisational borders
• Digital search and customer participation
• Case: Siemens
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Classifying information systems
• Formality• Purposes• Reach• Complementarities
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Classifying information systems by their formality
• Human information systems– informal systems and human information
processing
• Paper-based information systems– hard copy-based systems
• Computer-based information systems– based on electronic means to collect data and
provide information
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Classifying information systems by their purposes
• Operational
• Monitoring
• Decision support
• Communication
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Reach of information systems
• Individual
• Local or departmental
• Company-wide
• Inter-organisational
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Purpose and reach of IS
Figure 2.1 Purposes and reach of IS combined
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Slide 2.7
Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Classifying information systems by their complementarities
• Functional systems
• Network systems
• Enterprise systems
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Enterprise systems
Figure 2.2 Anatomy of an enterprise system
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Knowledge management processes and the potential role of IS
Table 2.3 Knowledge management processes and the potential role of ISSource: Based on Alavi and Leidner (2002), p. 125.
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Managing customer processes with CRM
Figure 2.3 Communications methods and message
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Analysing customers with CRM
Figure 2.4 Questions with respect to customer selection, acquisition, retentionand extension
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Comparing customers with CRM
Figure 2.5 Recency, frequency and monetary value of customers
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
IS beyond the organisation
Figure 2.6 E-business: electronic links within the companies and the supply chain
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Evolution of IOS
Figure 2.7 Inter-organisational systems in five phases
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
IS and the supply chain
Figure 2.8 Re-inventing the supply chain
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
Metcalfe’s law
Figure 2.9 Illustration of the network effect and Metcalfe’s lawSource: Metcalfe’s law (26 March, 2008). Reproduced from Wikipedia, The Free Encyclopedia. Retrieved 14 April 2008 from http://en.wikipedia.org/w/index.php?title=Metcalfe%27s_law&oldid=201140098
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Boddy et al., Managing Information Systems, 3rd Edition, © Pearson Education Limited 2009
IS and new delivery systems
Figure 2.10 Traditional delivery versus customer participation