Slide 1 Joined Up Communications Landlines, mobiles and more Working together to help our customers join it all up.

Slide 1

Joined Up Communications

Landlines, mobiles and more

Working together to help our customers join it all up

We want to help our customers join it all up

Multiple devices, numbers, mailboxes, bills and suppliers can cause challenges for customers when they’re not joined up

What we offer isn’t just about fixed or just about mobile – it’s about being

the trusted comms provider

We talk in simple language about how we

do things and what customers get - not the

technology

What are our customers telling us?

Our role The market

Little differentiation

Our way of doing things sets us apart

I need a guide, not a guru

However customers want to communicate, we can help them enjoy a better and more joined up way of working

Backed by BT

We’ve joined forced with BT – the UK’s biggest fixed-line network

We manage the BT bit, so you don’t have to

The best of both worlds our customer service + BT network and technical expertise

Introducing landlines

What are customers telling us?

Switching fixed-line provider is seen as a risk. Can’t disrupt business phone lines as they are mission critical

Fixed-line is seen as a hygiene factorIt’s a commodity. It’s not sexy

What can another fixed-line provider have that’s any better than what I’ve already got?

Economic climate is front of mind1. SMEs are rethinking the essentials

2. Cost cutting and control is crucial. They don’t want to go to the wall

3. Value = getting same thing for less money

The most significant cost on a landline bill for most businesses is calls to mobiles

Typically 15% of calls from business landlines are to mobilesBut this is 40% of the total call spend

Helping customers reduce call costs

Calls from O2 landlines to O2 mobiles are

included in monthly line rental

It’s not only calls to colleagues, there are 20 million O2 mobiles in the UK

PromotionJoin up for a landline before 31 Dec 09 to get 2000 minutes of calls per account to O2 mobiles each month for the life of their contract. Not applicable to Calls Only.

Helping customers control call costs

Inclusive minute bundles include calls to standard UK landlines and mobilesLikely to appeal to customers choosing Calls Only and those who make a lot of calls to mobiles

Buy bundles of inclusive minutes control call costs

Calls to UK landlines & mobiles1.5p – 3p a minute with a bundle

One joined up bill. One number for service

Customers can

• See all their telecoms spend on one bill

• Call one number for help with their mobile or landline –

Set-up specialist and Account Management

Set up specialist

• Support from order-to-completion for you

• Keeping you up-to-date

• Dealing with BT so you don’t have to

Account Management

• This is the experience we’re providing for customer who connect direct

Line Prices

Monthly Line RentalAll prices shown exclude VAT

BT O2

Landline £14.87£11.50 for O2 mobile customers

£13.50 for non-O2 mobile customers

ISDN2Minimum 2 channels

£15.13 per channel

£11 per channel

ISDN30Minimum 8 channels

£17.88 per channel

£14 per channel

Calls Only (No line with O2)

- No Monthly Line Rental to O2

Prices are for joining up on a 12 month contract. BT prices are for comparison only. Discounts are available from BT on their products and are available from other suppliers

One off line installation and transfer charges also apply

Call Tariffs and Prices

Limited OfferEnds 31 Dec 09

Call Tariffs Calls OnlyNo line with O2

Calls with LinesLandlines & ISDN lines

Calls with LinesLandlines & ISDN lines

Landlines (01, 02 & 03 numbers)

0.85p 0.85p 0.85p

O2 Mobiles 5p 5pFree 2000 minutes

then 5p

Other Mobiles(except 3)

6p 6p 6p

3 Mobiles 10p 10p 10p

0845 Local Up to 3.93p Up to 3.93p Up to 3.93p

08705 National Up to 1.49p Up to 1.49p Up to 1.49p

Call charges are for UK calls only. All prices shown are pence per minute and exclude VAT.

Choose a call tariff

Limited Offer Calls with Lines

First 2000 minutes of calls to O2 mobiles are free for the life of a contract when joining up for landlines or ISDN lines before 31 Dec 2009. Minutes are shared by all the customer’s landlines.This will typically serve 30 Landlines

Limited Offer Calls with Lines

First 2000 minutes of calls to O2 mobiles are free for the life of a contract when joining up for landlines or ISDN lines before 31 Dec 2009. Minutes are shared by all the customer’s landlines.This will typically serve 30 Landlines

Inclusive Minutes Bolt Ons

Inclusive Minutes Bolt OnsCalls to UK landlines & mobiles

Monthly PriceIf you use all the

minutes in a Bolt On, how much is that a

minute?

250 Minutes £7.50 3p

500 Minutes £13.75 2.74p

1000 Minutes £25 2.5p

2000 Minutes £45 2.25p

5000 Minutes £100 2p

10000 Minutes £175 1.75p

20000 Minutes £300 1.5p

Inclusive O2 Minutes Bolt OnsCalls to O2 mobiles only

Monthly PriceIf you use all the

minutes in a Bolt On, how much is that a

minute?

200 Minutes £3.50 1.75p

2000 MinutesNot available with limited offer on Calls with Lines

£30 1.5p

UK calls only. Minutes are valid for 1 month and unused minutes do not rollover to the following month. Calls to landlines include calls to numbers beginning 01, 02 & 03. All prices shown exclude VAT.

Choose to add a Bolt On (they’re optional and cost effective)

Adding multiple Bolt Ons

Customers can choose to add more than one Bolt On. In fact, they can choose to add every single one, as long as it’s not more than one of each.

Adding multiple Bolt Ons

Customers can choose to add more than one Bolt On. In fact, they can choose to add every single one, as long as it’s not more than one of each.

Bolt Ons

Customers can add Bolt Ons to their landlineSome are free, some pay as you use and some customers pay a bit extra to add.

Customers can use these services as much as they like at no extra charge

• Caller display - see who’s calling• 1471 - see which number called last• 141 – hide their number when they call

Customers can use these services on a ‘pay as you use’ basis

• 3 way calls• 1571 Answerphone

Customers can pay a bit more a month to add

• Ringback – an engaged number calls back when free• Call Waiting - answer one call while on another• Call Barring - block calls to premium numbers• Call Forwarding - send all calls to another number• Call Divert - send calls to another number if they can’t or don’t pick up• Smart Divert - set up call diverts over the phone when away • Call Sign - add another number with its own ringtone

Next Steps

• Contact your account manager

• or e-mail [email protected]