Slide 1 - IIS Group, LLC.

1Ring 9 Proprietary

Customer Sales Presentation

All Business. All the Time. VoIP Communications

2Ring 9 Proprietary

Agenda

• About VoIP

• About

• Products and Features

• Service Delivery

• Customer Support

• Contact Information

3Ring 9 Proprietary

What is VoIP

• Voice over Internet Protocol/VoIP/IP Telephony/Internet telephony/Broadband telephony/Broadband Phone/Voice over Broadband is the routing of voice conversations over the internet or through any other IP-based network.

• IP can facilitate tasks that may be more difficult to achieve using traditional networks:

– Incoming phone calls can be automatically routed to your VoIP phone, regardless of where you are connected to the network.

– Call center agents using VoIP phones can work from anywhere with a sufficiently fast and stable Internet connection.

– Many VoIP packages include PSTN features that most traditional telecom companies normally charge extra for, or may be unavailable, such as 3-way calling, call forwarding, automatic redial, and caller ID.

• Through mobility features, VoIP allows users to travel anywhere in the world and still make and receive phone calls:

– Subscribers of phone-line replacement services can make and receive local phone calls regardless of their location

– VoIP phones can integrate with other services available over the Internet, including video conversation, message or data file exchange in parallel with the conversation, audio conferencing, managing address books and passing information about whether others are available online to interested parties.

4Ring 9 Proprietary

More about VoIP

• Voice is transported over the IP network, therefore avoiding the Public Switched Telephone Network and the associated expense

• Telephone lines are eliminated and with that the cost, maintenance and administration

• The total cost for local, long distance and international calls is significantly lower than traditional telecom

• VoIP offers more features and communications tools than traditional telecom, and is easier to manage

• Company offices and remote workers communicate more easily and at practically no additional cost

• VoIP delivers the flexibility and scalability of Internet communications• Customers no longer depend on hardware or locations for their telecom

needs• 4 digit dialing, instant messaging, sharing calendars and schedules,

anywhere call forwarding, conferencing and other features are part of the VoIP service

• Moves, adds, deletions and changes are done via web administrator and are easier and more cost effective

• Account management and billing are done via website• System upgrades are done automatically, ensuring that your company has

access to the latest VoIP technology

5Ring 9 Proprietary

Why customers are choosing VOIP

“Whatever the many reasons, the march is on to VoIP. At some point very soon, you're either an adopter or a holdout. This will be how most business calls are made”.

Source: Information week Customer Survey and article, July 2006

• Lower Costs 67%

• One Stop Communications Platform 41%

• Increased Collaboration 36%

6Ring 9 Proprietary

About Ring 9•Company headquartered in Gainesville, Florida

•Financially secure and well-funded

•New, technology savvy CEO and experienced Board of Directors

•Nationwide footprint

•20+ year experience in working with Partners in telecom

•Experienced in creating and delivering telecom business solutions

•Customers have the option to “bring their own broadband”, or utilize Ring 9’s nationwide business relationships for IP access

•Utilizes Cisco proprietary VoIP platform with increased reliability and security

•Interconnected with MPLS network for increased speed, efficiency, reliability and security

•Connected with multiple carriers for telephony delivery, which allows Ring 9 to have increased reliability

7Ring 9 Proprietary

Ring 9 Products

• Hosted PBX

• Business VoIP Service- Trunk Replacement

8Ring 9 Proprietary

Access/usage managed by Customer IT through

website

Features accessed by user through

website

Network managed by

Operations

IP Phone

Corporate LAN

Public Switched

Telephone Network

Off-Net Call

End User

On-Net Call

USER

Dial-Tone Phone

Ring 9 Network

Other IP Network

Other IP User

Off-Net Call

* Business Model assumes Tier 1 broadband access and quality of service (QOS)

ATA Device

Hosted PBX

9Ring 9 Proprietary

Hosted PBX

• Complete array of PBX features• Centralized web-based administration• Built in free local and LD services• Local Number Portability• Fully Compliant E.911 services• 411 service• Utilizes certified Cisco IP phones• Software upgrades and maintenance included with service• No maintenance cost for moves, adds and changes• No need for premise based PBX equipment • No need for local telephone lines (we advise telephone

lines will be kept for redundancy and fax applications)

10Ring 9 Proprietary

Hosted PBX Features

• Personal Locator/Find me Follow me• Voice mail to Email – Unified

messaging• Web and Auto Conferencing• Auto-attendant• Centralized administration• Mobility• Soft-phone capability• Plug-in for Microsoft Outlook • Centralized administration• Contact list with Speed Dialing• 4 digit dialing plan• Remote calling• Web portal for voicemail playback• Return call from computer• Personal Web Portal• Personal Phone Management• Call logs (missed/received/placed) • Personalized Inbound call treatments

• Local, Long distance, Station to Station and International Calling• Call Forwarding/Hold/Park/

Pick-up/Transfer• Caller ID• Call Waiting• Music On Hold• Message Waiting Indicator• DID/DOD• Do Not Disturb• Speed Dialing• Last Number Redial• Hunt Group• Outgoing Dialing Plan• Speaker Volume Control• Handset Volume Control• Hands Free Dialing• Hook Flash• Priority Call List• Selective Call Block and Call Forward List


What businesses should consider using Hosted PBX

• 5 -100 employees• Imminent expiration of network agreement(s)• Seeking new phone system with increased

features such as built-in conference calling• Requires easy to manage system for moves,

adds and changes• Wants to avoid large capital outlay• Companies with multiple existing or new

locations• Businesses with virtual workers• Companies with international presence


Legacy PBX

Public Switched

Telephone Network

Off-Net Call

End User

On-Net Call

USER

IAD DeviceRing 9

Network

Other IP Network

Other IP User

Off-Net Call

Dial-Tone Phones

Access/usage managed by Customer IT through

website

Network managed by

Operations

* Business Model assumes Tier 1 broadband access and quality of service (QOS)

Trunk Replacement

Dial-Tone Phones

Ata Device


Trunk Replacement

• Utilizes existing PBX or Key System while leveraging VoIP technology

• Eliminates cost of local phone line (we advise that phone lines will be kept for redundancy and fax applications)

• Unlimited local and LD services• Optional bundled broadband services• Analog Telephone Adapter or Integrated Access Device

utilized as interfaces• Local Number Portability• Utilizes a Broadband Connection for both Voice and Data• Emergency Out-of-Service Redirects – forward numbers

anywhere


Truck Replacement Features

• Hunt Group capability• Caller ID• Long Distance capability • 911 and E911 service • Basic access to the Public Switched Network• Office Administrator Portal• Local Number Portability• Reserved DIDs for expansion • Directory and Operator Services• Unlimited Inbound Calling• Voicemail features (at an additional cost if needed)


What businesses should consider using Trunk Replacement

• Businesses with 5 - 100 employees• Imminent expiration of telephone network agreement(s)• Desires to use VoIP but wants to retain existing PBX/Key

System• Desires to reduce the expense of their local telephone lines

and long distance calling• Looks to Trunk Replacement as a migration path to Hosted

PBX


Benefits of VoIP

• Delivers Enterprise type features for Small and Medium size companies

• Provides reliable and secure business solutions, with solid Quality of Service (QoS)

• Reduces cost of ownership for the customers• Minimizes complexity and maximizes the simplicity

of administering features• Increases customers’ communication, work

efficiency and productivity


Why Ring 9

Ring 9 MPLS

Network

Nationwide Footprint

MPLS network for increased speed, efficiency, reliability and security

Competitive Pricing

24X7 customer support

Multiple carriers connection for reliable delivery

Chose your own bandwidth

Cisco platform for increased reliability and security

Experience in creating and delivering telecom business solutions


Equipment and Features

Phone Solutions:Cisco IP Phone 7960

-High traffic

-Multiple lines

-Hands-free speaker phone and built-in headset connectivity

-Large pixel-base display for access to applications and ease of use

Cisco IP Phone 7940 -Cubicle environment, transaction type worker

-At least 2 lines with one having access to telephony features, i.e. Auto-Dial

-Hands-free speaker phone and built-in headset connectivity

-Large pixel-base display for access to applications and ease of use

Cisco IP Phone 7912/7905 -Low to medium telephone traffic

-Pixel display and dynamic soft key for easy access to business features

-Maximum 2 calls and one directory number, inline power and integrated 10/100Ethernet switch for connecting a PC (7912 only)

ATA (Analog Telephone Adaptor) Solution:Cisco ATA 186 2-port Digital


Service Delivery

• Standard delivery process includes constant communication with the customer

• Delivery process is customized for client specific needs• Service can be established in 9 business days for new

numbers • Service establishment for ported numbers could take 33 or

more business days, due to varying procedures and intervals for porting from various carriers

• Training is available for customers on the use of Ring 9 web tools, i.e. http://www.ring9.com/documents/Module1_Webportal_login_tools_navigation.pdf

• Customer support is available 24/7


Customer Support

Customer Support – Customer service 24 x 7

• Three methods to contact Customer Support:– Call 352.505.4155 or 866-RING999 – Email [email protected] – Fill out an online support ticket: this can be done through

the main web page or http://www.ring9.com/Support.aspx


Support Ticket Administration


Ring 9Office Administrator

The Ring 9 Office Administrator allows the administrator full control over the communications suite. In this portal the user can make any moves, adds, or changes.

Ring 9 can setup hunting, reports, new extensions, change extensions, voicemail passwords, company wide contact lists, and even view currently active equipment.


Ring 9 Web Portal Login

Easy customer login for each end user to control individual call treatments, collect voicemail

online, setup audio conferences, retrieve contact information, and

much more.

View incoming, outgoing, and missed calls the same way as

a cell phone.

Use the click to dial function to make calls

from any internet connection.


Ring 9 Web Portal Voice Mail



Notification for a message on the IP phone can be sent to the cell phone or email



Click to listen to your voice mail via the speakers for your


Ring 9 Contact Information

THE FUTURE OF COMMUNICATIONS IS NOW

Phone: (352) 505-4141

» Customer Service:[email protected]» Sales:[email protected]» Tech Support:[email protected]

Slide 1 - IIS Group, LLC.

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