Code P012 Date 20.2.2007 1 Slide: 1 Troubleshooting Clarity User Training
Apr 01, 2015
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Troubleshooting
Clarity User Training
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Check available sources first Use F1 for context help
Check the available manuals PDF manual versions on installation CD or for download
Check the FAQ and E-mail Conference on our web pages
Technical support
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For datastation connected to internet and e-mail Send Report by E-mail Check for Updates first
a message will be generated containing diagnostic files. Add the eventuall *.dmp files generated
add your comments and append files (chromatograms, sequence etc.) causing problems and send it
Technical support – INTERNET xxx nejaky spatny odsazeni
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Standalone Datastation Check for Updates first
on www.dataapex.com in Downloads, Product Updates section
you need to registered first Send Report by E-mail
include the following files from Clarity directory: systeminfo.txt clarity.cfg badtrace.txt all *.dsk files all *.dmp files
include the following files from Clarity\log directory yyyy_mm_dd.audit for last two days
add your comments and append files (chromatograms, sequence etc.) causing problems and send it
Technical support
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systeminfo.txt info about station (version, serial number, operating system,
recognized hardware)
clarity.cfg configuration file
badtrace.txt bugs recorded by Clarity
all *.dsk files user preferences
all *.dmp files detailed bug records
yyyy_mm_dd.audit for last two days audit trail
add your comments and append files (chromatograms, sequence, etc.) causing problems and send it
Essential information
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About box informations
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Station starts in DEMO mode HW key not found
Wrong serial number
Trial expired
....
Message indicating the problem
Most common problems
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Station starts in DEMO mode Wrong serial number
User code problems
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Station in DEMO mode HW key not found
INT7 board not found
Check and eventually reinstall the drivers in Windows Device manager
The correct drivers are located in the HW_drivers subfolder
Driver problems
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Inactive Data Acquisition window Int7 board not installed Int7 board not configured on instrument
Most common problems
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Reset All
Restore default
Toolbars, menu or table problems