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2 System Requirements ................................................................................................................................... 5
4 Uninstalling the SLC Player .......................................................................................................................... 7
5 Browser Settings for Playback ..................................................................................................................... 8
5.1
Browser Requirements for Playback ..................................................................................................................... 9
5.2 Settings for Internet Explorer ............................................................................................................................... 10
5.2.3 Notes to Internet Explorer Versions .................................................................................................... 14
5.2.4 Internet Explorer’s Zone Model............................................................................................................ 15
5.3 Settings for e-Mails ................................................................................................................................................ 16
5.4 Settings for Mozilla Firefox ................................................................................................................................... 17
5.5 Settings for Safari .................................................................................................................................................. 18
6 Technical Support ........................................................................................................................................ 19
The following requirements are to be considered to ensure an error-free use of the trainer, library and book readerfunctionalities, thus ensuring that contents are played back successfully.
Browser Version Operating system
Internet Explorer 7.0 – 11.0 Windows Vista, Windows 7 or
Windows 8
Firefox 17.0.9 ESR – 36.0 Windows Vista, Windows 7,
Windows 8 or Mac OS X 10.5.x
Safari 4.0 – 5.1 Windows Vista, Windows 7,
Windows 8, Mac OS X 10.5.x
Chrome 40 Windows Vista, Windows 7,Windows 8, Mac OS X 10.5.x
To enjoy a flawless experience of the trainer, library and book reader functions, you may have to enable additionalsecurity settings in Internet Explorer.
Note that your configuration requirements are highly dependent on the location you are playing your contents
from. This is due to the zone model in Internet Explorer (see the next chapter for more details). However, all
functions will run almost perfectly using the Internet Explorer default settings.
5.2.1 Basic Setup
NoteThe settings configuration as handled in this chapter is based on the assumption that you use Internet
Explorer's default settings and default security levels. If you use a custom security level, read the chapter
Custom Setup to ensure your settings match the requirements.
Playback of contents located on the Internet/intranet
1. To apply Internet Explorer Security Settings, open Internet Explorer and navigate to the Internet Options
command in the Tools menu.
2. Click on the Tab Security and select Local Intranet or Internet, depending on where your contents are located.
3. Click on Custom level... to open the Security Settings dialog. Enable the settings shown below.
1. Contents located on your intranet (Default security level: Medium-low)
Section/Setting Set to Why?
ActiveX controls and plug-ins
Display video and animation on a
webpage that does not use
external media player
Enable Playback videos and animations
embedded in book pages and
quizzes directly with the browser,
without loading an installed media
player.
2. Contents located on the Internet (Default security level: Medium-high)
Section/Setting Set to Why?
ActiveX controls and plug-ins
Display video and animation on a
webpage that does not use
external media player
Enable Playback videos and animations
embedded in book pages and
quizzes directly with the browser,
without loading an installed media
player.
Miscellaneous
Allow script-initiated windows Enable Display simulation modes in trainer
Using a custom configuration hat has been modified by you or your company’s network policy might result inproblems when playing back contents. Check that your settings match the following table.
Recommendation
o Note the dependencies given to different content types and their necessary settings.
o Ensure that you configure the security settings for the correct zone (where your contents are
located).
How to apply Settings
1. To apply necessary playback settings, open Internet Explorer and navigate to the Internet Options command
in the Tools menu.
2. Click on the according tab and apply settings as given in the table below.
For Security Settings
1. In Tab Security Settings select Local Intranet or Internet, depending on where your contents are located.
2. Click on Custom level... to open the Security Settings dialog. Apply settings as given in the table below.
Settings overview
To avoid display errors, column headers are displayed with a numeric icon that represents one of the following
functions/content types:
(1) – library, (2) - demo, test and practice mode, (3) - concurrent mode, (4) - book pages, (5) - quizzes
Internet Explorer 8 Using Internet Explorer 8 you have to activate the Protected Mode for your Intranet Zone to gain full playback
functionality for contents played back from Intranet Zone.
Ensure to deactivate the standard use of Compatibility Mode to avoid display problems. To do so, open Tools
> Compatibility View Settings and deselect one or both of the following parameters, depending on your
location you are playing back contents from.
o Display all websites in Compatibility Mode
o Display intranet sites in Compatibility View
Internet Explorer 9
In Internet Explorer 9, turn off the Protected Mode for the network zone that is the source of the contents.This ensures correct window handling for links that open content in a new window. Not doing so might result
in the window being opened in full screen mode, without the possibility to close the simulation before it is
finished.
Ensure to deactivate the standard use of Compatibility Mode to avoid display problems. To do so, open
Tools > Compatibility View Settings (press ALT to display the toolbar) and deselect one or both of the
following parameters, depending on your location you are playing back contents from.
o Display all websites in Compatibility Mode
o Display intranet sites in Compatibility View
Internet Explorer 11
With Internet Explorer 11 the concurrent mode will not run natively in top most window anymore. To fix this
issue you will have to activate Internet Explorer's Enterprise Mode. Read more about the Enterprise Mode in
Security settings are divided into specific zones in Internet Explorer. Internet Explorer distinguishes between fourzones: Internet, Local Intranet, Trusted sites and Restricted sites. It is possible to configure the settings in detail for
the permitted actions within each zone. In corporate networks, it is generally the administrator who configures
these settings in accordance with the company policy. Otherwise, users may also define the settings themselves.
A document is assigned to a specific zone based on two characteristics:
Path / URL for documents – The paths/URLs for documents can be configured in Internet Explorer for
each of the four zones (Internet, Local Intranet, Trusted sites and Restricted sites). All other paths/URLs
are automatically allocated to the zone Internet.
The file's source (when downloading via the Windows file system) - When a document is downloaded from
an external source, the zone that the file was in upon downloading is automatically allocated to the file. In
this case, Internet Explorer’s security settings for the zone ( ZoneID) detected in the file will apply.
Caution
To ensure that everything runs smoothly, it is recommended that you verify that the security zone
settings for the server as well as for the published contents and the trainer on the end user's side allow
the contents to be played back without any problems.
When using the Send Content function of the library it is required that the e-Mail program uses UTF-8 characterencoding. This avoids an incorrect display of the e-Mail text in a specific language.
Microsoft Outlook
For Microsoft Outlook UTF-8 can be activated in the Outlook Options:
Section / Setting Set to
Advanced -> International options
Allow UTF-8 support for the mailto: protocol Activate