Slamdunk ROI
Nov 01, 2014
No investment, gigantic returns: learning on web 2.0
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Wiki T. Rowe Price
Project History
recurring tax questions
set up FAQ & blog
rapid look-ups
Annual Value
1,500 temp workers
2 minutes/call
$3,000,000
+ better customer service
Annual Value
20,000 active users
x 30 minutes/week saved
200 person-years
Project History
3 years old
free software
1,000,000+ page views
Intelpedia
Blog + RSS CGI Systems
Professionals learn more from one another than they will ever learn from outsiders.
Annual Value
4,000 active users
x 30 minutes/week saved
+100,000 billable hours
Project History
communities of practice
consolidated research
redundancy slashed
CGI
Community
Annual Value
1,000,000+ active users
most queries answered by non-employees
incalculable
Project History
communities of practice
answer customer inquiries
network, blogs, tech library, wikis
SAP Developer Network
+ faster, more accurate responses
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