Sla presentation

SLA ImprovementSLA Improvement

Ashley NicholsSenior Sales Support RepresentativeApril, 2015

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OverviewOverviewOverviewOverview

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IntroductionIntroductionIntroductionIntroduction

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The OpportunityThe OpportunityThe OpportunityThe Opportunity

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Promoters –

Detractors =

October 2014

SES NPS

April

2014 S

ES NPS

Logistics SWAT

63% - 15% = 48% 70%

Credit 50% - 18% = 32% 32%

Product Marketing – Systems & Peripherals

38% - 26% = 12% 19%

Purchasing – Profit

37% - 27% = 10% NA

NPS Score - Sales

61% - 15% = 46% NA

Current SituationCurrent SituationCurrent SituationCurrent Situation

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Key Success FactorsKey Success FactorsKey Success FactorsKey Success Factors

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Analysis of AlternativesAnalysis of AlternativesAnalysis of AlternativesAnalysis of Alternatives

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Strategic OptionsStrategic OptionsStrategic OptionsStrategic Options

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BenefitsBenefitsBenefitsBenefits

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RisksRisksRisksRisks

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Final RecommendationFinal RecommendationFinal RecommendationFinal Recommendation

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You Can Make a DifferenceYou Can Make a DifferenceYou Can Make a DifferenceYou Can Make a Difference

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The Difference In Distribution